This document presents a case study on the organizational behavior of Marriott Hotels. It discusses Marriott's founding, operations in over 100 countries, and belief in creating a strong work environment. It then covers Marriott's organizational culture, focusing on motivation, communication channels, and developing new leaders. Specific motivation theories and strategies used by Marriott are also summarized, including addressing employee needs and diversity and inclusion initiatives. Recommendations are provided such as increasing diversity training and opportunities for women and minorities.
This document presents a case study on the organizational behavior of Marriott Hotels. It discusses Marriott's founding, operations in over 100 countries, and belief in creating a strong work environment. It then covers Marriott's organizational culture, focusing on motivation, communication channels, and developing new leaders. Specific motivation theories and strategies used by Marriott are also summarized, including addressing employee needs and diversity and inclusion initiatives. Recommendations are provided such as increasing diversity training and opportunities for women and minorities.
This document presents a case study on the organizational behavior of Marriott Hotels. It discusses Marriott's founding, operations in over 100 countries, and belief in creating a strong work environment. It then covers Marriott's organizational culture, focusing on motivation, communication channels, and developing new leaders. Specific motivation theories and strategies used by Marriott are also summarized, including addressing employee needs and diversity and inclusion initiatives. Recommendations are provided such as increasing diversity training and opportunities for women and minorities.
This document presents a case study on the organizational behavior of Marriott Hotels. It discusses Marriott's founding, operations in over 100 countries, and belief in creating a strong work environment. It then covers Marriott's organizational culture, focusing on motivation, communication channels, and developing new leaders. Specific motivation theories and strategies used by Marriott are also summarized, including addressing employee needs and diversity and inclusion initiatives. Recommendations are provided such as increasing diversity training and opportunities for women and minorities.
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Organizational Behavior
“Marriot Hotel Case Study”
Presented to: Dr. Sheerly Nagy Presented By: Mostafa Gad Sakr: 22221037025 Marwa Ghoneima : 2222 Osama Abd El Ghaney Hamed: 22221037027 Organizational Behavior
“Marriot Hotel Case Study”
Presented to: Dr. Sheerly Nagy Presented By: Mostafa Gad Sakr: 22221037025 Marwa Ghoneima : 2222 Osama Abd El Ghaney Hamed: 22221037027 JW Marriott JW Marriott was founded in 1926 and operates in more than 100 countries
JW Marriott JW Marriott is one of the largest organizations in the
world working in the field of
Tourist Hotels Hospitality Resorts
JW Marriott Believe:
Success begins with creating a strong work environment that helps employees of different nationalities to develop and upgrade the work system to serve its customers and maintain its position in the market JW Marriott Organization Culture JW Marriott is applying her strategy which always requires review & development,so it is trying to create the following:
Attention to Motivation Promotion System
New Channels of Generation Communication Leaders Motivation There are plenty of definitions but basically it leads individuals to take action to achieve a goal or to fulfil a need or expectation. :
Provides the motive
Theoretical concept for the human utilized to clarify beings to react and human behaviour fulfil their needs
Process to make a Construct that
One's route lead to start, guides, and trigger someone to behaviour maintains goal- desire to replicate oriented behaviours. behaviour Kinds of Motivation Positive Basic vs Vs Negative Learned
Internal vs External Motivation Theories 1.Need Theories
McClelland’s Maslow’s Pyramid Alderfer’s ERG Model Achievement Hierarchy of Needs Motivation Theory Motivation Theories 2. Adams’ Equity Theory 3. Herzberg’s Job Design Model Motivation Theories 5.Hackman & Oldham’s Job Characteristics 4. Vroom’s Expectancy Theory Model Marriott Motivation Strategy
The importance of internationalization and globalization has
increased by understanding the “Cross Cultural Management”
Considering Marriott Hotels & Resorts, it is a perfect organization
where every single objective is accomplished and both the extrinsic and intrinsic rewards are considered as highly significant Maslow’s “Hierarchy of Needs” & Marriott: At Marriott Hotels & Resorts, the physical needs of all the employees are considered as highly important and the 1. Physiological management tries its best to provide shelter, money, food and several other benefits like life insurance, health benefits and retirement plans to its employees. At Marriott Hotels & Resorts, the only way to make a worker more productive for an organization is by providing him job 2. Safety security and Marriott Hotels & Resorts also by makes it sure that several other workers as well as the workplace follow secure enactments while on the work site.
3. Social Interpersonal Are highly valued and encouraged at the Marriott Hotels & Resorts. Effectual interpersonal associations are considered as relationships really essential by the management.
Are highly valued and encouraged at the Marriott Hotels &
4.Self Esteem Resorts. Effectual interpersonal associations are considered as really essential by the management.
5.Self Actualization A worker will show much more interest in personal development and growth with the self-actualization. Employee experience below at Marriott International
88% of employees at Marriott International say it is a great place to work compared to 57% of employees at a typical U.S.-based company. Marriott Internatio
•Marriott International Cons of Marriott Strategy Long Lots of No Festive Work may working physical Holidays get stressful hours labor
Very sensitive High
Limited skill to economic standards variety up and down and tight growth swings deadlines-
Needs to work Little hope of
hard, No day- promotion to offs on National Manager level. Holidays Diversity Organizations are a heterogeneous mix of people in terms of age, gender, race etc. Managing workforce diversity has become a global concern. Managers have to deal with individuals and groups belonging to different ethnic cultures. They have to exercise control and channel behavior in the desired direction
Since its founding Marriott has valued diversity and
1927 inclusion of all associates
Committee for Excellence has promoted the
recruitment, retention, and advancement of women 2003 and minority employees, and initiated efforts to develop an increasingly diverse owner, guest, and supplier base
the J. W. Marriott Diversity Excellence Award was
2005 created to recognize a business unit or department for promoting diversity and building an inclusive environment. Corporate Diversity At Marriott, the foundation for diversity and inclusion is promoting “UNITY and Family.”
We create an inclusive environment that supports
the recruitment, retention, and advancement of Unity all employees, and actively engages in efforts to develop a diverse and inclusive workforce, owner, guest, and supplier base
Marriott has long standing partnerships with over
Family 30 diversity organizations. We value these (partners) relationships as their missions align with our diversity and inclusion efforts. Advantages of Diversifiction Long Lots of No Festive Work may working physical Holidays get stressful hours labor
High Very sensitive standards Limited skill to economic and tight variety up and down deadlines- growth swings
Needs to work Little hope of
hard, No day- promotion to offs on National Manager level. Holidays Recommendations The hospitality industry, specifically the hotel industry, should focus on creating Diversity, 1-
within organizations that meet with managers in order to create effective change through company policies.
2-Marriott should focus on intense diversity training for new hires, and not just employees already working for the company, in order to promote diversity as a priority in the company.
3-Marriott should focus on their employees more than they focus on their guests, rather than focus on them equally, such as offering mental health days in order to maintain job satisfaction and reduce stress at work.
4. Marriott should offer more management and executive level opportunities to women and minorities that have worked in the industry for a long period of time. illustrating How these Connections are Related with Communication Barriers • Marriot is one of the leading organizations in the hotel service industry. So it always faces a lot of challenges, one of its biggest challenges is
“Communication Barriers”
• The communication barriers have many connections but the main
three connections are Employees Customers Vendors Marriott’s Biggest challenge
Lack of List Listenning
Clarity, Information Consistency Overload & Frequency
Wrong Wrong communication Demographic communication channels and cultural Technology differences
