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IT Pricing Models: Service Marketing

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IT Pricing Models

To Dr Sugant R
Service Marketing By Group 8
Kishor M 19027
Harshith Y 19081
Akshay Shetti 19125
Nishan N 19153
Sindhuja Sista 19171
• Pricing is the process where companies set the price for
its services basing on the company’s average prices and
demand in the market.
Introduction to • For a pricing model to be successful, it should have the
right balance between customer’s expectations of
Pricing quality, speed and price.
• there are 2 categories of pricing models
1) Linear pricing models
2) Non linear pricing models.
Pricing models of IT companies

Linear Pricing Non-Linear


Models Pricing Models

Time and Managed Outcome-based Transaction


Dedicated Team Fixed cost Hybrid Model
material Services Model pricing Model Pricing Model
Dedicated Team
• Team acts as the virtual extension of the client’s in-house development team
• Monthly bills are raised based on the number of resources dedicated every
month
• Best suitable when the scope of the project is unknown and flexibility is
required.
• Ex-Value Coders
Pros
1. Flexibility
2. Simple to understand and implement
Cons
3. Low commitment
4. No incentives for encouragement
• Engagement model in which client pays only for time and resources
spent on project.
• In this model responsibility lies on clients. Project delivery time depends
on speed, professionalism and accuracy of project
Time • Since, clients pay only for hours and expenses spent on project they
must be provided convenient way to control time, expenses and
and materials
Pros
material 1. Transparency
2. cost effective
Cons
3. Overpricing
4. No proper plan
Fixed cost

• Customers pays fixed fee to service provider.


• It eliminates disadvantages of time and management model
• The risk of project is transferred to service provider.
• This is beneficial for the short term projects.
• Example- DuPAM consulting
Pros
1. Project completion assurance
2. Low risk
Cons
3. Adjustments in the cost cannot be made
Hybrid model
• The best pricing model for bigger, longer and ongoing projects when the objectives in the initial stages
are not clear
• It uses T&M techniques for the cost estimation of the projects when requirements are not specified
completely
• Predominantly, it helps the customers optimize budgets without compromising on the quality of the
product or application
• E.g SalesForce
Pros
1. Utilization of best features of T&M and FP pricing models
2. Low risk
Cons
3. No control of customers in resource utilization
4. Shared risks between service provider and customer
Managed Services model
• This model offers defined service deliverables at a fixed cost
• Customers are billed at a fixed monthly plus unit cost per additional unit delivered
• For customers, this model helps them to arrive at a anticipated target and for service providers, it
assures continuous fixed revenue and also additional revenue through scalability and better margins
• E.g Cognizant
Pros
1. Delivery and stakeholders expectations are responsibility of service provider
2. Enables service providers to make long term strategic investments than short term
Cons
3. Occurrence of culture mismatch between service provider and customer
4. Reluctancy of service providers to manage more responsibilities
Initial due diligence models for Dedicated team and Hybrid models
Pricing Project scope Project Ct Project duration Risk Client Service provider Service Engagement
model scale budgeting billing provider maturity
margins
Dedicated Flexibility to All Ongoing long • Low risk Fixed Resource based Low Initial
team change term milestones for monthly engagement
service budget
provider
• Low risk
for client
Hybrid • Unclear Large Ongoing short 1st phase: 1st phase 1st phase: Moderate • Initially
(T&M for targets in term milestone • Low risk • Floating • Resource T&M
FP) initial for budget based • FP, post
phase service • 2nd • Effort based clarity on
• Initial provider phase: 2nd phase customer
phase • High risk • Specific • Milestone IT
defines for client /limited based processes
scope for 2nd phase budget • Project and scope
subsequent • Low risk completion
phases for client based
• High risk
for
service
provider
Thank You

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