Presented by:

Uzair Patel (129)

Saie Parab (126)
Nidhi Mishra (121)
Abed Shaikh (139)
Arshad Shaikh (140)
Aayush Agarwal (154)
 The hospitality industry is a broad category of fields within the
service industry that is responsible for providing primarily
food services and accommodations in places such as hotels,
resorts, conference centers and theme or amusement parks.
 The Indian hospitality industry has been instrumental in
contributing to the nation's economic growth. In 2018, the
growth rate in room demand (about 6.8%) has been
consistently outpacing the supply (about 3%) growth in India
for the past few years.
 The hospitality industry is growing very rapidly and
contributing nearly 10 % of the world’s GDP. In the last
decades the hospitality industry has got much importance of
vigorous process of expansion.
 A great number of indicators show the sign of economic
growth predicted by the International Monetary Fund and this
growth will be distributed unevenly in developing countries
(6.4 %) and (2.2 %) in advanced nations. Hospitality industry
constitutes many subsectors; hotels and restaurant are one of
most sources of economic growth.
 The Indian hospitality sector has been growing at a
cumulative annual growth rate of 15 present every year,
adding required amount of foreign exchange to the
economy. On part of the Indian Govt, which has provided
policy and infrastructural support, has been instrumental in
the promotion and development of the economy.
 The hospitality industry is extremely competitive, and it is
important for businesses operating within it to keep up with
the latest trends, in order to avoid being left behind.
Furthermore, keeping pace with the wider industry is one of
the ways owners can help to ensure their business is
delivering an excellent customer experience.
 Use technology to grow F&B efficiency.
 The right food & beverage technology can make your
food & beverage operation much more efficient.
 In fact, the right event management platform can:
 Handle special meal requirements
 Visually communicate upsells in proposals
 Planners agree that over the past few years, more
attendees are requesting accommodations for specific
allergies or dietary restrictions.
 Accommodating guests’ dietary needs is a great
opportunity for upselling. No attendee wants to forgo
a meal because of an allergy or a food sensitivity, and
rarely do they want to make a fuss about their dietary
restrictions.
 Hospitality has always been a business based on
caring for people, but that sense of caring has
taken on new meaning as the industry becomes
increasingly entwined with health and wellbeing.
The global wellness economy, which includes
sectors such as wellness tourism, spas, healthy
eating, fitness and beauty, was worth $3.7 trillion
in 2018.
 Global Wellness Institute. Meanwhile, wellness
tourism revenues grew by 14% worldwide from
2015 to 2018 — more than twice as fast as overall
tourism spending.
 As the global wellness movement continues to
grow, hotels are examining how they can bring
health, fitness and wellbeing to the guest
experience.
Health camps Signals broadens to include overall
wellbeing, health as the centre of a holiday
experience becomes more desirable. Hotel chains
are re-branding around wellness, recognizing the
concept and focusing on fitness. India's health
and wellness tourism is expected to generate
revenues of INR320bn in 2016, after increasing at
a growth rate of 25.6% over the next 4 years.
Due to time pressures and an increasingly
complex, interconnected world mean consumers
search for more accessible places where they can
escape and relax in safety away from the stresses
of the day to day. Hotels will be provides a tech-
free experience. Guests leave devices at the front
desk and the in room entertainment is the
fireplace.
HOTEL WILL BECAME AN
INCREASINGLY ATTRACTIVE
OPTION FOR ELECTRONICALLY
ASSISTED LONG-STAY LIVING AS A
BUFFER BETWEEN THE POST-
RETIREMENT AND PRE-NURSING
HOME LIFE STAGES. PEOPLE AGED
OVER 60 CURRENTLY HOLD MORE
THAN 50% OF THE WEALTH IN
DEVELOPED SOCIETIES WOULD
LIKE TO ASSISTED LIVING
DEVELOPED AS A RESIDENTIAL
ALTERNATIVE TO NURSING HOME
CARE OPTION FOR SENIOR
BECAUSE OF ITS EMPHASIS ON
RESIDENT CHOICE, DIGNITY,
INDEPENDENCE AND PRIVACY.
INTERNATIONAL AND INTRA-NATIONAL
MIGRATION AS MANY HOLE FOR BETTER
ECONOMIC PROSPECTS. SEASONAL
WORKERS, MAINLY IN AGRICULTURE,
CONTINUE TO BE THE SINGLE MOST
IMPORTANT GROUP OF TEMPORARY
WORKER MIGRANTS. THE ABILITY TO
MOVE GLOBALLY CONTINUES, MIGRATION
WILL INCREASE EXPONENTIALLY DRIVEN
PARTLY BY 'PULL' FACTORS (i.e. need for
workers) and 'PUSH' FACTORV (i.e. civil
unrest, poverty). THE MIGRANTS WILL
REQUIRE TEMPORARY MEDIUM-TERM
ACCOMODATIONS IN PREDICTABLE
LOCATIONS. THE HOTELS WILL PROVIDE
ADDITIONAL FACILITIES TO MIGRATE FOR
EARNING REVENUE.
 The middle class in Asia
and western countries are
newly mobile and require
accessible Hotel
accommodation for both
work and leisure.

 By 2030 the Global middle

class will be more than
double in size

 There are several factors

that influence market
travelers.
 The proliferation of sensors, data
and automation are creating
reactive environment that can
sense anything from weather
patterns to user behaviour, and
automatically adapt the space and
Hospitality service experience

 By next year the number of

connected mobile devices is going
to increase a lot

 Smartphones are all capable of

operating Smart home
Technologies such as remote
monitoring heating control and
cameras
 Majority of customer of
hospitality industry today
are self suffiecient and tech-
savvy who are comfortable
with using apps on mobile.
 This has enabled the players
of hospitality industry to
shift its traditional booking
procedures to complete
online bookings.
 Eg: Oyo rooms,Goibibo.
 Hospitality service
providers have shown a
shift from making the
customers accept their
rigid rules to focusing on
customers convenience
which will enhace the
customers well being and
increase the providers
buisness.
 Eg: Early morning check-
ins by oyo rooms.
 The explosion of social
media is causing hotels to
become more involved in
destination and self
promotion.
 Many are featuring guests
images and tweets on their
websites and social media
pages.
 Some are even using the
material in their
advertising campaings.
 If a guest is dissatisfied by
any of the service provided
by a hotel,he/she can easily
complain on facebook page
twitter or tripadvisor in
case of hotels and zomato
in case of restaurants.
 This will enable the
management to respond
quickly and maintain
positive guest relations.
 Hotels have started
following more eco-friendly
practices,as their properties
focus on renewable energy
resources and water
scarcity.
 For example,many hotels
are installing solar panels
and using automated lights
and electronics.
 Augmented reality (AR)
 Virtual Reality (VR)
 Articial Intelligence (AI)
 Robots
THANK YOU.