REPUBLIC ACT

NO. 9485

“Anti-Red Tape Act of 2007”

• RA 9485, otherwise known as “An Act to Improve
Efficiency in the Delivery of Government Service
to the Public by Reducing Bureaucratic Red Tape,
Preventing Graft and Corruption, and Providing
Penalties Thereof” or the Anti-Red Tape Act of
2007, signed into law by President Gloria Arroyo
on June 2, 2007.
• Pursuant to Section 16 of the Anti-Red Tape Act
of 2007, the Civil Service Commission has
promulgated the Implementing Rules and
Regulations (IRR) of the said Act through CSC
Resolution No. 081471 dated July 24, 2008 and
took effect on September 5, 2008.
 It refers to the rigid or mechanical
adherence to bureaucratic rules and
regulations especially those
involving unnecessary
paperwork.
It involves government procedures
which are oppressively complex and
time-consuming.
 In the 16th and 17th
century the
administration of
Spanish King Charles V
started identifying the
more important
documents of state by
binding them with red
ribbon rather than rope.
 Article II, Section 27 of the
1987 Constitution
The State shall maintain honesty and
integrity in the public service
and shall take positive and effective
measures against graft and
corruption.
 The Act was passed in response to
the urgent need to establish an
effective system that will eliminate
bureaucratic red tape, avert graft
and corrupt practices and improve
efficiency of delivering government
frontline services.
 The Act aims to promote transparency
in government with regard to the
manner of transacting with the public by
requiring each agency to simplify
frontline service procedures, formulate
service standards to observe in every
transaction and make known these
standards to the client.
a) Determine which processes or
transactions constitute
frontline services
b) Undertake reengineering of
transaction systems and
procedures, including time
and motion studies, if
necessary and after
compliance
c) Set-up their respective service
standards to be known as the
“ Citizen’s Charter ”
These processes serve the purpose
of reducing and simplifying
the following:
1) steps in providing the service;
2) forms used;
3) requirements;
4) processing time, and
5) fees and charges
 • It refers to the process or transaction
between clients and government offices
involving applications for any privilege,
right permit, reward, license, concession,
or for any modification, renewal or
extension of the enumerated applications
and/or requests which are acted upon in
the ordinary course of business of the
office concerned.
 It is an official document, a service
standard, or a pledge, that communicates
information on the services provided by
the concerned government agency to the
public.
It describes the step-by-step
procedure for availing a particular
service, and the guaranteed performance
level that they may expect for that service.
 CITIZEN’S CHARTER of DENR
PURPOSE OF CITIZEN’S CHARTER
• To promote transparency in the
DENR with regard to the manner of VISION
transacting with the public through • A nation enjoying and sustaining its
the simplification of frontline natural resources and a clean and
service procedures, formulation of healthy environment.
service standards for every
transaction, and making these
known to the customer. MISSION
• The DENR shall be the driving force
in the pursuit of sustainable
DENR MANDATE
development, enabling
• The DENR is the primary stakeholders’ participation in the
government agency responsible for protection, conservation and
the conservation, management, management of the environment
development and proper use of the and natural resources for the
country’s environment and natural present and future generations.
resources.
https://www.denr.gov.ph/transparency-
governance/citizen-charters.html
PROCESS FLOW FOR THE FF. FRONTLINE SERVICES:
• APPLICATION FOR FREE PATENT
• ISSUANCE OF SURVEY AUTHORITY
• ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)
• ISSUANCE OF CERTIFICATE OF VERIFICATION(Cutting/Transport of Non-
Wood Forest Products within Private Land, e.g. Bamboo, Vines, Nipa,
etc.)
• ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting
of Planted and Non-Premium Trees within Private Land)
• APPLICATION FOR CHAINSAW REGISTRATION
• APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)
• ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self
Propagated)
• RESIDENTIAL FREE PATENT
• TREE CUTTING PERMIT
• ISSUANCE OF A CERTIFICATION OF NO
RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
• DOCUMENT AUTHENTICATION
• SALE OF BIDDING DOCUMENTS
• PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR
ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER
TRANSACTIONS
• a. PROCESSING OF DISBURSEMENT VOUCHER (DV)
• b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND
CONTRACT OF SERVICE
• PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

• PROCEDURE FOR FILING OF COMPLAINTS:

• * Procedure for Filing of Complaints
* Complaint Form
What is the purpose of Public Assistance and Complaints
Desks and Hotlines per Admin. Order no. 241 issued by
the Office of the President?
• They are set up to effectively receive
feedback and monitor customer
satisfaction.
• Personnel assigned as an Officer of the
Day (OD) must be knowledgeable on
frontline services of the DENR and shall at
all times be available for consultation and
advice. The desk shall be attended to even
during breaktime.
Applications or requests must be acted
upon within the period prescribed in the
agency or office’s Citizen’s Charter which
should not be longer than five (5)
working days for simple transactions
and ten (10) working days for
complex transactions from the date of
receipt.
 It refers to requests or applications
submitted by clients of a government
office or agency which only require
ministerial actions on the part of the
public officer or employee, or that
which present only inconsequential
issues for the resolution by an officer
or employee of said government
office.
 It refers to requests or applications
submitted by clients of a government
office which necessitate the use of
discretion in the resolution of
complicated issues by an officer
or employee of said government
office, such transaction to be
determined by the office concerned.
1. Refusal to accept
application and/or request
within the prescribed period
or any document submitted
by the client;
2. Failure to act on an
application and/or request
or failure to refer back to
the client a request which
cannot be acted upon due
to lack of official
requirements within the
prescribed period;
•3. Failure to attend to
clients who are within the
premises of the office or
agency concerned prior to
the end of official working
hours and during lunch
break;
•4. Failure to render
frontline services within the
prescribed period on an
application and/or request
without due course;
5. Failure to give the client a
written notice on the
disapproval of an application
or request; and
6. Imposition of additional
irrelevant requirements.
  First offense – 30 days suspension
without pay and mandatory attendance
in Values Orientation Program
Second offense – Three (3) months
suspension without pay
Third offense – Dismissal and perpetual
disqualification from public service
 Fixing and/or collusion with
fixers in consideration of
economic and/ or other gain or
advantage which can be
committed by insiders or
outsiders of the office.
•What is the penalty for
Grave Offense?
•Dismissal and perpetual
disqualification from public
service
 refers to any individual whether or
not officially involved in the
operation of a government office or
agency who has access to people
working therein, and whether or not
in collusion with them, facilitates
speedy completion of transactions
for pecuniary gain or any other
advantage or consideration.
 Fixers can be charged with
imprisonment not exceeding
six (6) years or a fine of not
less than 20,000 pesos but not
more than 200,000 pesos or
both fine and imprisonment at
the discretion of the court.
May an official or employee or ANY PERSON having
been charged with another under the Anti-Red Tape
Act be exempted from prosecution? (IMMUNITY)

• Yes, provided that:

▫ he voluntarily gives information
pertaining to an investigation
▫ or who willingly testifies therefor
▫ and only in the case/s where his/her
information and testimony are given
Public office is a public trust.
Public officers and employees must, at all
times, be accountable to the people, serve them
with utmost responsibility, integrity, loyalty,
and efficiency; act with patriotism and justice,
and lead modest lives.
-Article XI, Sec. 1 of 1987 Constitution
Thank You!