The international facility management

association defines facility management

as a professions that encompasses
multiple discipline to ensure
functionality of the built environment
by integrating people, place, process
and technology.
Why facility management is important
None or poor facility management will lead to:
Insufficient security that may lead to security problems for the occupants.
Poor safety or no safety arrangement may lead to personal accidents and
may lead to disastrous condition that may effect to the whole business or
property.
Poor or no maintenance indirectly leads to many safety and security
problems and that will make the facility vulnerable safety and security
incident and the organization may go out of business.
Non-compliance of legal requirement may lead to legal actions against the
organization.
•The skill of a facility mange can be broken
sown into two sections, the hard skills- the
tasks performed through physical or
technological mean. And the soft skills-tasks
performed through mental intuitiveness.
HARD SKILLS
• Electrical wiring and power distribution.
• Carpentry
• Plumbing and water works
• Operation and maintenance of HVAC
• Spatial planning
• Civil and structural engineering principles.
Soft skills
• Customer relations
• Coordination and support for the contractors.
• Team building
• Technical judgment
• Time management
• Business continuity
• Financial awareness.
• Facility management is an interdisciplinary field devoted to the coo-
ordination of the business support service, often associated with the
maintenance of the function in the building such as offices, arena,
schools, convention centers, shopping malls, hospitals, hotels.
• However FM supports the business on a much wider range of the
activities that just maintenance and these are referred to as non-core
functions.
The scope of FM
• Space and infrastructure-planning, design, workplace, construction,
lease, occupancy, maintenance, furniture, cleaning. and people and
organization -catering, ICT, HRM, HS&S, acco9unting, marketing,
hosiptalty etc.
• Facility management is performed during the operation phase of the
facility or buildings life cycle which normal extend over many
decades.
• This is accomplished by managing some the following activities.
Health and afety
• Occupational safety and health including compliance with local, state
and national laws, and national law and agencies such as OSHA, and
environment protection agencies.
• Industrial hygiene including indoor air quality management, display
screen regulation , and many other that are relevant to the workplace
people and occupant of the facility.
Fire safety
• Fire protection and safety
• Smoke heat detectors
• Fire alarm systems
• Sprinkler system
• Fire extinguishers
• Fire exits
• Wet or dry rises
• Fire doors, and exit doors
• Fire risk assessment and fire safety inspection.
Security
• Security
• Access controls
• Security guarding
• Intruder and tress paring alert
• CCTV
Maintenance system
• Heating ventilation, air condition and refrigeration.
• Prevention and predictive maintenance.
• Corrective maintenance/reactive repairs.
• Building automation systems.
• Building fabrics decorative
• Ground maintenance and horticulture. (Turf Management)
• Computerized maintenance management system.
Periodic statutory testing and inspection.
• Lifting equipment
• Work equipment
• Legionella protection
• Pressure systems
• Asbestoses
• Man safe system (window clearing rod access)
• Lighting and conductors
• emergency lighting
• Fire protection system
• Compliance audits.
Operational duties
• Help desk
• Asset management
• Disabled assess
• Cleaning functions.
• Waste management
• Reception
• Environment issues
• Meeting rooms and function halls management
• Mail or message room or CCTV operator room
• Photocopying
• Vending machines if applicable
• Office space planning, lay out, and furniture placement.
Operational duties
• Car parking operation and taking care.
• Contractors management and tendering and coordination.
• Pest controls
• Dailey inspection of escape roots and fire exits and other emergency
equipment.
•
Commercial property management
• All of the above, in previous slides, and in additional to that manage
of renting, and leasing of the property.

Business continuity planning.

Disaster recovery
Emergency procedure
Ifma classification fo FM roles and
responsibilities.
• Maintenance operation.
• Furniture maintenance
• Finishes maintenance
• Preventive maintenance
• Breakdown maintenance
• Exterior maintenance
• Custodial housekeeping.
• Landscape maintenance.
• Architectural/engineering service.
• Code compliance
• Building systems
• Architectural design
• Real estate-
• Land scape maintenance
• Site selections.
• Acquisition /disposal
• Building purchases.
• Property appraisals
• Sub-leasing
• Admins services
• Corporate artwork
• Mail services
• Shipping and receiving
• Record retentions.
• Security
• Telecommunications
• Copy services
Facility planning
• Operational plans
• Emergency plans
• Strategic plans
Space management
Space inventory
Space policy
Space allocation
Forecasting needs
Furniture purchases
Furniture specifications.
Furniture inventories
Interior planning's
Furniture moves
Major redesigns
Trash solid waste
Hazardous materials.
Financial planning
1. Operational budgets
2. Capital budgets
3. Major financing.
Health and safety
ergonomics,
Energy management
Indoor air quality
Recycling program
Emissions.
• ROLE OF THE FACILITIES MANAGEMENT TEAM WITHIN
THE ORGANISATION
• Overview of FM
• Understanding the importance of FM
• Expectations of FM
• Facilities Needs Assessment
• Defining Hard and Soft services
• Core Competencies of an FM professional
• KEY ELEMENTS OF FACILITIES MANAGEMENT
• Understanding the organizational goals and objectives
• Understanding Support Services
• Managing People and Resources
• Managing Premises
• Managing Contractors on a daily basis
• Managing the Working Environment
• MAINTENANCE AND REPAIRS
• Heating, Ventilation and Air Conditioning (HVAC) Maintenance
• Lifts and Escalators Maintenance
• Structural and Buildings Maintenance
• Fire systems maintenance including IT Infrastructure
• Environmental elements of Facilities Management
• MANAGEMENT AND CONTROL
• Managing Internal Customer Service and Expectations
• Managing Risk
• Controlling Costs
• Service Level Agreements
• Contractors’ Performance
• Space Management
• ROLE & CONTRIBUTION OF THE MAINTENANCE
FUNCTION WITHIN THE ORGANISATION
• Overview of the maintenance function
• Key principles within maintenance management
• The impact of “uptime” on the organization
• The impacts of “downtime” on the organization
• KEY MAINTENANCE STRATEGIES
• Developing preventative maintenance strategy
• Developing corrective maintenance strategy
• Developing emergency maintenance strategy
• Monitoring & measuring the combined strategy effectiveness
• HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE
LEGISLATION
• Health and Safety at Work
• Handling workplace law
• Environmental efficiency
• External accreditation systems – safety, quality and
environmental
• UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE
• Calculating mean time between failure
• The “Bath tub” failure model
• Probability analysis
• Risk management – The FMEA model
• MANAGING MAINTENANCE SYSTEMS
• Managing the maintenance budget
• Variance analysis & corrective actions
• Engaging with stakeholders
• Measuring & reporting upon maintenance systems benefits –
risk avoidance, service availability metrics & financial benefits