Business Process Finals
Business Process Finals
Business Process Finals
from Here
Deploy the process architecture: Because youre moving toward a processcentric business structure, you must set up your process architecture. Define the
roles of process owners and cross-functional process teams. Conduct process
training. Instill process governance. Implement process-centric business
operations.
Corporate culture: The culture of your company influences adoption of BPM. If your
company is entrepreneurial, consider starting with a project that quickly proves BPMs
value and buys you the political capital to expand its footprint within your company.
Risk attitude: In BPM, risk comes from poor preparation. Once you have your
business, process, management, and technical architectures in place, the risks of
implementing any given project are small.
The IT environment: The more your environment is biased toward legacy systems,
the more important the middleware and metadata architecture. At the same time, this
bias provides more opportunity to showcase re-use!
Achieving ROI
With BPM, you build and deploy new capabilities that create new
value and lower costs, time spent, and waste. All this spells positive
Return on Investment (ROI). In addition, you build these new
capabilities faster, at a lower cost, and with more leverage all of
which contribute to even greater ROI.
Get smart!
Adopt an executive.
Great expectations.
Pick a methodology.
Pick a project.
Measure first.
Plan to change.
Get smart!
BPM is a new discipline and the skills can be hard to come by.
But the people around you have most of what you need. They may
not have the job titles, but theyll have the right understanding of
your business, the people, the processes, and the right raw skills to
be successful. Train them! Attend a conference, visit Web sites, read
blogs. Seek out companies that have done this before and
created real business value.
Pick a methodology.
Do you already have a process improvement program like Lean
or Six Sigma in your company? If so, these are an effective
foundation for BPM. If not, pick something. Select the process
improvement and management methodology thats right for you,
and set this in place as a cornerstone of your process architecture.
Pick a project.
Select the project that provides the greatest return to your
business and can be completed in three months or less. And
remember, you dont have to improve entire processes all at once.
Measure first.
Dont start designing new processes until you understand whats
happening with your current ones. You wouldnt let a doctor
administer treatment without a thorough diagnosis would you
Plan to change.
BPM is a change system. Its designed to help you identify where
change is needed and for you to make changes quickly and get to
the next level of operational performance. With such a powerful
toolset, you need to surround BPM with support for change. Manage
change, implement policies for making changes, articulate change
approvals, recognize change events, measure change, reward
change.
BPM Mistakes
Thinking in stovepipes.
Forgetting to celebrate.
Automating failure.
Thinking in stovepipes.
Dont think functionally! Process centric thinking is different.
Cross-functional solutions are different. You need to be thinking endto-end; about how a value-chain comes together; how your role,
performance, and productivity create value within the greater
process. Getting everyone to think this way takes time and
persistence.
Forgetting to celebrate.
Rolling out something in three months that used to take two
years is worth celebrating. Achieving a lofty business goal for
productivity or customer satisfaction is worth celebrating. BPM
projects may be shorter and the improvements more incremental,
but you must measure and celebrate the successes.
Automating failure.
If a process is broken, then automating it will only generate
errors faster. Because BPM enables an unprecedented level of
automation in actions, activities, and decisions, this doesnt mean
you just start automating things. BPM provides you the methods
and tools to analyze and improve processes, and then automate
them when theyre performing optimally.
Top Reasons to
Choose
BPM from IBM
Ease of Use
Ease of Use
IBM provides superior total cost of ownership compared to other
BPM solutions. Your operational costs are reduced because IBM
provides consistent and scalable runtime architecture across
capabilities. Your cost of change is reduced based on architected
points of agility, so for some changes IT development cost can be
zero and for others it can be very minimal.
Ten Best
Practices of BPM
Get smart!
Train them
Adopt an executive.
Great expectations.
Pick a methodology.
Pick a project
Measure first.
Plan to change.
Get smart!
BPM is a new discipline and the skills can be hard to come by.
But the people around you have most of what you need. They may
not have the job titles, but theyll have the right understanding of
your business, the people, the processes, and the right raw skills to
be successful.
Train them!
Appeal to service providers for help, especially in the short
term as you gear up. And, believe it or not, youre not going to learn
quite everything from this book! Get out and see what people are
doing. Attend a conference, visit Web sites, read blogs. Seek out
companies that have done this before and created real business
value.
Adopt an executive.
Find the senior-most individuals whose responsibility is to solve
the big problems and enlist them as sponsors, advocates, and
evangelists. Get them excited and educated about what BPM can do
for them. Show them a demonstration of whats possible and theyll
jump on board.
Great expectations.
BPM programs involve many stakeholders, and each will
naturally form his own perspectives and definitions of success. Be
clear about the value proposition of your programs and projects.
Repeat these often, and deliver on them directly, avoiding
expectation creep.
Pick a methodology.
Do you already have a process improvement program like Lean
or Six Sigma in your company? If so, these are an effective
foundation for BPM. If not, pick something. Select the process
improvement and management methodology thats right for you,
and set this in place as a cornerstone of your process architecture.
Pick a project.
So many processes, so little time! How do you choose? Select
the project that provides the greatest return to your business and
can be completed in three months or less. And remember, you dont
have to improve entire processes all at once.
Measure first.
Dont start designing new processes until you understand
whats happening with your current ones. You wouldnt let a doctor
administer treatment without a thorough diagnosis would you? So
dont start implementing process change until you have diagnosed
their current state. Using BAM, establish the baseline metrics. Only
then are you operating from a position of knowledge.
Plan to change.
BPM is a change system. Its designed to help you identify
where change is needed and for you to make changes quickly and
get to the next level of operational performance. With such a
powerful toolset, you need to surround BPM with support for
change. Manage change, implement policies for making changes,
articulate change approvals, recognize change events, measure
change, reward change.
BPM Mistakes
Thinking in stovepipes.
Forgetting to celebrate.
Automating failure.
Thinking in stovepipes.
Dont think functionally! Process centric thinking is different.
Cross-functional solutions are different. You need to be thinking endto-end; about how a value-chain comes together; how your role,
performance, and productivity create value within the greater
process. Getting everyone to think this way takes time and
persistence.
Forgetting to celebrate.
Rolling out something in three months that used to take two
years is worth celebrating. Achieving a lofty business goal for
productivity or customer satisfaction is worth celebrating. BPM
projects may be shorter and the improvements more incremental,
but you must measure and celebrate the successes.
Automating failure.
If a process is broken, then automating it will only generate
errors faster. Because BPM enables an unprecedented level of
automation in actions, activities, and decisions, this doesnt mean
you just start automating things. BPM provides you the methods
and tools to analyze and improve processes, and then automate
them when theyre performing optimally.
END of FINALS