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HR Best Practices - TOTAL

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Best Practices in Human Resources

GROUP 1 Submission
Abhishek Menon|Ayush Srivastava|Krishna Chaitanya Golla|Pavirala Gopi|Rajkumar Chouhan|Saurabh Yadav

Company Overview
French multinational upstream integrated oil and gas company and one of the six "Supermajor" oil companies with operations in 130+ countries worldwide Ranked amongst the Top 10 FORTUNE Global 500 Companies 2013 Founded in 1924 as Compagnie Franaise des Ptroles (CFP) Later acquired and took over Petrofina (Belgium) and Elf Aquitaine (France) to finally re-brand as TOTAL in 2003. Headquartered at Courbevoie (La Dfense), Paris

Employees - 97,126 (2013) | Total revenues - USD 234.5 billion (2013)


Business Segments Oil and Gas Exploration and Production, Refining and Chemicals, Natural gas/LNG trading and shipping, Oil refining, Petrochemicals, Renewable and Nuclear Power

HUMAN RESOURCES THE VISION


DESIGNED TO DELIVER THE RESOURCES NEEDED TO MANAGE INCREASINGLY COMPLEX PROJECTS

Profound changes in the energy industry affect TOTALs human resources needs. Major challenges met by planning ahead and presenting a strategic vision to the employees through Universit Total, the corporate university.

Supporting Employees
Listen to and dialogue with all employees which includes a worldwide onboarding seminar; an annual performance review; a second interview with a member of the HR team every three years on average.

Contributing to Development in Our Host Countries


Hiring local professionals and developing their skills

Anticipating Needed Skills in Fast Growing regions

HUMAN RESOURCES AT TOTAL: DIVERSITY AND OPENNESS


To promote the professional growth and development of all our employees, TOTALs Human resources are built on four cornerstones

DIVERSITY of backgrounds, education and culture, a genuine source of


enrichment that helps us compare viewpoints to better predict trends and changes in a globalized world

MOBILITY, so that employees can transfer to new jobs, segments or countries and achieve their personal career goals
FAIRNESS grounded in individually determined compensation, outstanding employee benefits and a progressive policy to promote employee share ownership ACCOUNTABILITY & RESPONSIBILITY through daily actions around the world,an unflagging focus on ethics, safety and sustainable development

Key Employment Figures

Women make up 23.5% of the Manager workforce and account for 27% of the Manager hires

Recruitment Figures

TOTAL featured among the Top 30 Linkedin MOST inDEMAND Employers 2013

More Figures & Facts

At a glance - Low employee turnover, 7.2% - 200 career managers - 340 million spent on training each year - An opportunity to change jobs every 3 to 6 years

The TOTAL Attitude


Listening
Performance is intrinsically related to listening, paying attention to others

Mutual Support
Development of local economies in host countries, team spirit expressed every day

Cross-Functionality
Pooling of resources and skills to provide an integrated, end-to-end offering

TOTAL Vector" Logo and Fortune colours

Boldness
Dare to suggest, invent and act, able to break the mould and think outside the box

HR Policy
FIRST EXPERIENCE
For new recruits Job policy and descriptions

Volunteer International Experience (VIE) Programme

HR Policy
RECRUITMENT PROCESS
The hiring policy Employment for long term association Induction programme Trainings, seminars and workshops offered

HR Policy
DIVERSITY OF PROFESSIONS
Total's activities involve more than 500 technical, commercial and support professional disciplines across the oil and gas chain Opportunity to change jobs every 3 to 6 years

HR Policy
GENDER EQUALITY
Same salary for similar positions Abilities given importance over gender and age during promotions People with disabilities are given consideration ; 1.9% of total number of employees Encouraged gender diversity in the work place 16% of the managers in the company are females

HR Policy
CAREER MANAGEMENT
Creating individual development plans Defining your own career goals Developing skills and competencies Internal job postings

HR Policy
INTERNATIONAL MOBILITY
More autonomy, more responsibilities Intercultural programmes to discover traditions and work ethics

Foreign co-workers integration programmes

HR Policy
MENTORING
Using ones own experiences to help others grow Adjusting to new cultural differences Building a new local network Encouraging women to take up higher jobs

HR Policy
TRAINING
Exposure to TOTAL Management Programme ; a training that lasts throughout the employees career Technical Trainings

Personal development
Intercultural programmes

HR Policy
COMPENSATION AND BENEFITS
Fair, Competitive compensation
to keep the firm competitive in a specific market; and to ensure fairness internally

Generous Benefits for Employees Employee Savings Plans and pension solutions adapted to local environment ; specific cultural factors;
the social security system and local regulations/practices

TOTAL offer

HR POLICIES THAT PROMOTE FULFILLMENT

EMPLOYEE

To ensure TOTALs growth and long-term viability, it is critical that the core values are shared by all the employees. The ethical principles and cornerstone behaviours have therefore been set out in the Total Code of Conduct and the Total Attitude.

In a company like Total, where diversity is encouraged and nurtured, everyones actions must be informed first and foremost by respect for others.

EMPLOYEE ENGAGEMENT
ENCOURAGING EMPLOYEE DIALOGUE
In Europe and most countries where they operate, TOTAL continuously strives to improve employee relations. They also pay careful attention to corporate responsibility, health and sustainable development issues.

TOTAL EMPLOYEES ARE THE ARCHITECTS OF THEIR CAREERS


TOTALs HR policies give everyone a chance to develop their careers in line with their skills and aspirations, through specific programs for students and in-house support for employees. From training programs to transfers between business segments, career changes to geographic mobility, employee professional development reflects the choices you make at TOTAL.

COMMITMENT TO EMPLOYEES & COMMUNITIES


TOTALS INVOLVEMENT IN CIVIL SOCIETY THROUGH COMMUNITY INITIATIVES

TOTAL contributes to the socioeconomic development of local communities in all the countries where it operates. It is particularly active in the areas of education and training, public health and local economic development.

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