CBLM in Participate in Workplace Communi1
CBLM in Participate in Workplace Communi1
CBLM in Participate in Workplace Communi1
MATERIAL
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Qualification: Cookery NC II
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Make sure you practice your new skills during regular work shifts. This way you will
improve both your speed and memory and also your confidence.
Use the Self-checks, Operation Sheets or Job Sheets at the end of each
section to test your own progress.
When you feel confident that you have had sufficient practice, ask your Trainer to
evaluate you. The results of your assessment will be recorded in your Progress chart and
Accomplishment Chart.
You need to complete this module before you can perform the next module
Provide Room Service.
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SUMMARY OF COMPETENCY-BASED LEARNING MATERIALS
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TABLE OF CONTENTS
Unit of Competency 6
1. Learning Outcome 1 7
2. Learning Experiences 8
3. Information Sheet 1: The Foundation of Communication 10
4. Information Sheet 2: The Functions of Communication 15
5. Information Sheet 3: Modes of Communication 21
6. Information Sheet 4: Terms, Memos and Notices 24
7. Learning Outcome 2 38
8. Information Sheet 1: Philippine English 39
9. Information Sheet 2: Forms of English Expressions 46
10. Learning Outcome 3 54
11. Information Sheet 1: Business Meetings and Protocols 55
12. Information Sheet 2: Tasks and Responsibilities 59
13. Learning Outcome 4 62
14. Information Sheet 1: Business Letters 64
15. Information Sheet 2: Technical Writing 72
16.. Information Sheet 3: Forms and Examples 80
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UNIT OF
Participate in Workplace Communications
COMPETENCY
MODULE TITLE Participating in Workplace Communications
INTRODUCTION:
This unit covers with the knowledge, skills and attitudes in participating in
workplace communications.
LEARNING OUTCOMES:
Assessment Criteria:
ASSESSMENT METHODS:
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OBTAIN AND CONVEY WORKPLACE
Learning Outcome 1
INFORMATION
CONTENTS:
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHOD:
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Learning Experiences
2. Answer Self-Check 1.1-1 Compare your answers to the answer keys on 1.1-1
on “The Foundation of “ The Foundation of Communication” You are
Communication” required to get all answers correct. If not, read the
information sheets again to answer all the
questions correctly.
3. Read Information Sheet 1.1-2 on “ If you have some problem on the content of the
Language of Communication” information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the
content of the information sheet, you can now
answer self check provided in the module.
4. Answer Self-Check 1.1-2 Compare your answers to the answer keys on 1.1-2
on “Language of Communication” “Language of Communication. ” You are required
to get all answers correct. If not, read the
information sheets again to answer all the
questions correctly.
5.Read Information Sheet 1.1-3 on “ If you have some problem on the content of the
Modes of Communication” information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the
content of the information sheet, you can now
answer self check provided in the module.
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7. Read Information Sheet 1.1-4 If you have some problem on the content of the
on “ Components of Effective information sheet don’t hesitate to approach your
Communication” facilitator.
If you feel that you are knowledgeable on the content of
Compare your answers
the information sheet, youto can
the now
answer keys self
answer on check
1.1-4
“Components
provided in the of Effective Communication. ” You are
module.
required to get all answers correct. If not, read the
information sheets again to answer all the questions
correctly.
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Learning Outcome 1 – Obtain and Convey Workplace Communication
Information Sheet 1: The Foundation of Communications
I. Learning Outcomes
References:
Values Statement:
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From the box below, give your reasons why face to face communication is
important aside from the birth of information and technology?
Importance of Communication
1.
2.
3.
4.
5.
b. Presekntation
c. Lesson
For students to be equipped with proper knowledge, values and skills, a field of
experience and social interaction is necessary. In the many models of communication,
the Interactive Model is also a representation of this purpose. It presents that
communication is not only a two way process but it has a “field of experience” which
includes our cultural background, ethnicity, geographic location, extend of travel and -
general personal experiences (http://iact.com/?q=models).
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Principles of Communication Activity:
4. Anticipate objections
- You cannot expect everybody to easily agree with you on certain matters. It is
a normal thing to notice some people who would go against you with what you
are saying.
Communication Techniques:
1. The Good Old Boy is referred to the experienced speaker who the audience is
familiar with. He may deliver good information but at times he may poorly delivered it.
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2. The Entertainer is the speaker who uses anecdotes or hilarious stories in delivering
messages.
3. The Academic is the speaker who keeps an eye on the precision of the
presentation. He uses an organized outline and delivers the message as planned.
4. The Reader is the one who reads his script word for word. The speaker is prepared
of the message but at times, it can be technical, boring and difficult to understand.
5. The Snail is the one who drags his speech in a seemingly endless manner. He tends
to discuss each item thoroughly. He can be too detailed of the message but he would not
notice the time consumed for each discussion anymore.
6. The Gadgeteer is the person who uses every gimmick and technique in the
presentation. Too much visual aid, the speaker may lose sight of the message.
V. Activity
Group yourselves by three, pick one type of communication technique and write
down its advantage and disadvantage.
Advantages Disadvantages
1. 1.
2. 2.
3. 3.
4. 4.
Generalization:
VI. Evaluation
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I. Identification: Write your answers on the space provided before the number.
________________1. It is an act between the sender and the receiver of the message.
V. TASK
Write a simple speech about your thoughts as a TESDA Trainee of Passi Trade School.
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Information Sheet 2: The Functions of Communication
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Thoughts to Ponder:
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Lesson
Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that there are
major functions of communication such as utilitarian, aesthetic, and therapeutic.
Adopt/Adapt
Adopt (verb)
legally raise another’s child: to raise a child of other biological parents as if it
were your own, in accordance with formal legal procedures
to take the child of other person or parents as one’s own child.
Adapt (verb)
change to meet requirements: to change something to suit different conditions or
a different purpose
transitive and intransitive verb adjust to something: to become, or different
conditions
Cease/Seize
Cease (verb)
stop something: to put an end or stop to something
Seize (verb)
take hold of; appropriate; take control of ; arrest
to take advantage of
Childish/ Childlike
Childish (adjective)
somewhat like child: characteristic of or suitable for a child
immature: regard as showing a lack of adult qualities such as emotional restraint,
seriousness, or good sense
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Childlike (adjective)
having good qualities of child: like a child, especially in having a sweet, innocent,
unspoiled quality.
Innocent, pure, naïve, candid, uncomplicated, unsophisticated
Collaborate/Cooperate
Collaborate (verb)
To work together, especially on work of an intellectual nature.
Cooperate (verb)
To work jointly with others to some end; to contribute to a join effect
Emigrate/Immigrate
Emigrate (verb)
It refers to the process by which a person leaves his place or country of residency,
to relocate elsewhere.
Immigrate (verb)
It describes the process by which a person moves into a country for the purpose
of establishing residency.
Gender/Sex
Sex (noun)
It refers to biological differences; chromosomes, hormonal profiles, internal and
external sex organs
Gender (noun)
Masculine and feminine (gay, bisexual or transsexual or trangender)
Gender role’ refers to the characteristics and behaviors that different cultures
attribute to the sexes.
Compliment/Compelement
Compliment (noun)
It is associated with praise, or flattery; an expression of approval; an admiring
remark
Complement ( noun)
It is associated with enhancement
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It implies something that completes
Lose/Loose
Lose (verb)
It means to fail to keep (either physically or in abstract sense), to misplace, fail to
make money in a business.
Loose (adjective)
It means ‘not tight’ or ‘free from constraint’.
Noise Source
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Attitudes Elements Seeing Attitudes
DESTINATION
Source SIGNAL decoder
encoder
http://extension.missouri.edu/p/CM109
V. Activity:
Group yourselves by three and create your own concept of the communication process.
Share your ideas in the class.
VI. Task
From the three models of communication process, choose one model and make a simple
presentation on it presentation is good for 3 minutes.
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Information Sheet 3: Modes of Communication
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
Can you name some of the search engines we often used in doing research.
c. Lesson
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1. Face-to-face
2. Video
3. Audio and text-based
4. Writing Braille
5. Speech
6. Sign Language (including finger spelling into the palm of the deaf/blind),
7. Body movements
8. Facial expression
9. Symbols
Face-to-face Communication
- Is the most common. This includes casual conversation between two or more
people and business meetings. It requires no extra materials, making this the
cheapest option for communication.
Video Communication
- Is achieved by using web cameras to connect two or more parties. This is the
next-best communication option after face-to face .
Audio Communication
Text Communication
1. Cell phones
2. Tablets
3. Computer (desktop)
4. Notebook
5. Telephone
6. Fax machine
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7. Laptop
1. Yahoo
2. Google
3. Altavista and others
4. Mozilla Firefox
5.
Application Sites for Social Netwroking Communication
1. Yahoo Messenger 4. Facebook 7. Wechat
2. Skype 5. Tweeter 8. Viber
3. Ovoo 6. Instagram
a. Activity:
Group yourselves by five, make a short presentation on the use of gadgets or facilities in
the your everyday living. Presentation is good for 3 minutes only.
V. Evaluation
Write an essay that from the many forms of communication, which one do you think is
useful and why?
VI. Assignment:
In a one whole piece of bondpaper, make a lay out of your profile in Facebook or
Instagram. What do you want your profile to look at? Share your ideas in the class.
I. Learning Outcomes
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Key Concepts: Terms, Memos, Notices
III. Materials:
References:
Values Statement:
Question:
There are common terms used in different qualifications which are very useful in
your training.
Bussed Out taking out soiled plates/dishes from the dining area to dishwashing area.
Dish Out - food taken from the kitchen to the dining area.
Fermentation an action of yeast upon a sugar solution which breaks down the
sugar into carbon dioxide and alcohol
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Captain Waiter - Chef de Etage
High ball drink - is a tall drink consisting of a shot of specified spirit with
mixers such as sodas, water,etc.
Mise en place - French term for having all ingredients in readu to use
Holloware - consists of any item made from silver, teapots, milk jugs,
sugar, basins, ovalflats
Al dente (Italian) To cook an item, such as pasta or vegetable, until it is tender but
still firm, not soft.
Baste – To moisten the surface of meat or other foods while roasting to add flavor and
to prevent drying of the surface.
Brunoise – Vegetables that are cut into very small dice used to garnish soups and
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sauces.
Crepe- a thin pancake made with egg batter, used in sweet and savory preparations.
Deglaze – to remove meat drippings from cooking utensils to use in gravy or sauce.
Julienne – vegetables cut into thin strips; 1/8 inch x 1/8 inch x 1 to 2 inches is standard.
Mirepoix – A mixture of carrots, celery and onions, used for flavoring culinary
preparations.
Puree – Food that is processed in a blender or food processor or put through a food
mill to make a smooth paste.
Scallop – to bake food usually cut in pieces, with liquid or sauce. Top may be covered
with crumbs.
Veloute sauce – a sauce of white stock thickened with white roux; one of the grand
sauces.
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Information and Communications Technology Terms
Laptop - system unit is built into the body of the computer and not as
a separate unit
Taskbar - is the blue rectangular board located at the bottom or the window’s
desktop.
Memos – solve problems, it is designed to be read quickly and passed along rapidly,
oftn within a company or work group.
- The memo heading includes the date, sender’s name and title, receipient’s
name(s) and the subject line consisting of ten words or less.
Part of Memo
Standard Memo –are divided into segments to organize the information and to help
achieve the writer’s purpose.
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A. Heading Segment
B. OPENING SEGMENT
C. Summary Segment
If your memo is longer than a page, you may want to include a separate summary
segment
Memorandum
All representatives can choose the colors of the paper they want to use. Once you
choose your colors, please stick with your choice.
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Sample of Circular in workplace
SUBJECT OF ACTION
4.2.5 An official or employee who is continuously absent for more than one (1) year or
intermittently absent for at least two hundred sixty (260) working days during a 24-month period
by reason of illness may be declared physically unfit to perform his/her duties and the head of
office in the exercise of his own judgment may consequently drop him/her from the rolls.
4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness
or disability is attached to the application.
IV. Evaluation
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I. Identification
1. Busboy
2. Captain Waiter
3. Blanch
4. Crepe
5. Poach
6. E-mail
7. Base Metal
8. Driver
9. Thermostat
10. Memo
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SPEAK ENGLISH AT A BASIC OPERATIONAL
Learning Outcome 2
LEVEL
CONTENTS:
1. Oral Communication
2. Philippine English
3. Forms of Expression
4. British and American English Vocabulary
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHODS:
1. Written Test
2. Performance Test
Information Sheet 1: Philippine English
3. Oral Questioning
4. Direct Observation
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Learning Experiences
2. Answer Self-Check 1.2-1 Compare your answers to the answer keys on 1.2-1
on “Philippine English” “ Philippine English” You are required to get all
answers correct. If not, read the information
sheets again to answer all the questions correctly.
3. Read Information Sheet 1. 2-2 If you have some problem on the content of the
on “ Forms of Expression in information sheet don’t hesitate to approach your
English” facilitator.
If you feel that you are knowledgeable on the
content of the information sheet, you can now
answer self check provided in the module.
4. Answer Self-Check 1.2-2 Compare your answers to the answer keys on 1.2-2
on “Forms of Expression in “ Forms of Expression in English” You are
English” required to get all answers correct. If not, read the
information sheets again to answer all the
questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
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Information Sheet 1: Philippine English
I. Learning Outcomes
III. Materials:
References:
Rueda, R.B (2014), A Plain and Practically Lucid English Grammar , Second
Edition, Centralbooks, Philippines
Values Statement:
Question:
English is spoken in important countries like the United Kingdom, the United
States, Canada, Australia, Ireland, South Africa, and New Zealand. It is also spoken in
many other nations and territories such as Bangladesh, Ghana, Guyana, India,
Hongkong, Kenya, Jamaica, Malta, Malaysia, Nigeria, Pakistan, the Philippines and
Singapore.
All these territories using the language, inevitably, tend to have distinctive
pronunciations, grammatical features, and items of vocabulary, and all the time, varities
if the standard international language.
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PHILIPPINE ENGLISH
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Sentences in Philippine English
These two Englishes are very similar. They are a few differences of vocabulary. It is
important that you observe consistency when using them. You need to decide whether
you use British English or American English for they cannot intermingle in your writing.
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Biscuit Cracker
Block of flats Apartment building
Bootlace/shoelace Shoestring
Braces Suspenders
Break (school) Recess
Briefs/underpants Shorts/jockey shorts
Candy floss Cotton candy
Car park Parking lot
Chemist’s shop Druggist
Convoy Caravan
Cotton Thread
Curtains Drapes
Dessicated (coconut) Shredded
Diversion Detour
District Precinct
Dynamo Generator
Fair(fun) Carnival
Foyer Lobby
French fries Chips
Funny bone Crazy bone
Gallery Balcony
Gangway Aisle
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IV. Evaluation
Column A Column B
V. Task
Identify at least five technical terms you use in your respective qualifications. Find the
meaning of those words and write it down in a one-fourth piece of paper.
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Answer Key:
1. b
2. a
3. d
4. c
5. f
6. e
7. h
8. g
9. j
10. i
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Information Sheet 2: Forms of English in English
I. Learning Outcomes
III. Materials:
References:
http://www.ihbristol.com/useful-english- expressions/example/advice-
and-suggestions1/8
Values Statement:
Question:
Lesson:
Apologising:
Asking Information:
In English ,it is not very polite to start a conversation with a direct question. For
this reason, we have a number of phrases…
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7. I would strongly advise you to stop
Sometimes we are not sure if it's a good idea to do something. So we need useful
expressions for asking if other people agree with an idea or intended action. Here are
ten phrases.
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Idiomatic Expressions
3. God helps those who help themselves God helps those who make
an effort
7. Rome was not built in a day great things are not achieved
easily
Activity
IV. Evaluation:
V. Task:
In 100 words, write your philosophy in life. Write your answers in a one whole
piece of pad paper.
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PARTICIPATE IN WORKPLACE MEETING AND
Learning Outcome 3
DISCUSSION
CONTENTS:
1. Business Meeting Procedures, Protocol and System
2. Tasks and Responsibilities
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHODS:
1. Written test
2. Performance test
3. Oral Questioning
4. Direct Observation
Learning Experiences
Learning Outcome 3:PARTICIPATE IN WORKPLACE MEETING AND
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DISCUSSION
Learning Activities Special Instructions
1. Read Information Sheet 1.3-1 If you have some problem on the content of the
on “Business Meeting information sheet don’t hesitate to approach your
Procedures, Protocol and facilitator.
System” If you feel that you are knowledgeable on the
content of the information sheet, you can now
answer self check provided in the module.
2. Answer Self-Check 1.3-1 Compare your answers to the answer keys on 1.3-1
on “Business Meeting “ Business Meeting Procedures, Protocol and
Procedures, Protocol and System” You are required to get all answers
System” correct. If not, read the information sheets again
to answer all the questions correctly.
3. Read Information Sheet 1.3-2 If you have some problem on the content of the
on “ Task and Responsibilities ” information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the
content of the information sheet, you can now
answer self check provided in the module.
4. Answer Self-Check 1.3-2 Compare your answers to the answer keys on 1.3-2
on “ Task and Responsibilities ” “ Task and Responsibilities” You are required to
get all answers correct. If not, read the
information sheets again to answer all the
questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
I. Learning Outcomes
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III. Materials:
References:
Values Statement:
Question:
The meeting is one of the most common vehicles for discussing an issue for
expressing the collective desire of a group. The business meeting in particular is a well
organized group and it takes its form, order and conduct from a set of governing rules,
known through generations of English-speaking organizations and societies , as
parliamentary procedure.
Lesson:
Objectives:
1. Protect and defend the assembly from hasty and ill-considered action;
2. To give each member an equal right to be heard
3. To determine the will of the majority
4. To protect the minority
Characteristic features:
1. It is democratic, it provides for a rule of the majority at the same time that it
protects the rights of the minority.
2. It is efficient, it provides for a complete, comprehensive and free discussion of all
matters.
3. It requires orderly disposal or settlement of each item of business.
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A meeting is an assemblage of people who gathered at a specified place and time
in order to discuss a certain matter or make a decision on a vital issue.
The president of the organization together with the members is responsible for
preparing the order of business for the association’s regular business meeting.
Procedures of conduct:
1. Call to order
- This is the official beginning of meeting and the first main item in its order of
business. The assembly is allowed to wait ten to fifteen minutes after the
appointed time to see if a quorum.
The activities at this initial stage are conducted by a temporary presiding officer:
5. Unfinished business
- This refers to questions or orders of the day which were scheduled during the
previous meeting.
6. New business
7. Miscellaneous matters
8. Adjournment
V. Evaluation
Group yourselves by five. Choose your leader. Conduct a short meeting on the
upcoming Student Day of our school. Decide what are your plans and activities.
VI. Task
Take down of the Task and Responsibilities of your Brgy. Capitan in your
hometown.
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Information Sheet 2: Tasks and Responsibilities
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
Lesson:
The members of the assembly, just like the presiding officer, are also responsible
for certain tasks and actions to make the business meeting a meaningful one. If you are
a member of good standing you must follow the following:
Parliamentary practice assigns specific duties and responsibilities for the presiding
officer,
1. Obtain the floor and secure recognition from the presiding officer before making
a motion.
2. Take part in the debate if you have an opinion to express or if you want to obtain
an information.
3. Refrain in dealing with personalities while debating.
4. Use your knowledge of parliamentary practice to help transact business in a
constructive manner.
5. Stay at the meeting until the president or chairman declares the meeting
adjourned.
6. Use your knowledge of parliamentary practice to help transact business in an
orderly and constructive manner.
7. Stay at the meeting until the president or chairman declares the meeting
adjourned.
8. Pay your dues on time.
With regards to the holding of a position, accept an office whose responsibilities you
are willing to take. During debate, observe proper decorum by:
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Activity:
ENUMERATION
Task:
Interview any official in your barangay about his/her duties and responsibilities.
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COMPLETE RELEVANT WORK RELATED
Learning Outcome 4
DOCUMENTS
CONTENTS:
1. Business Letters
2. Technical Writing
3. Forms and Examples
ASSESSMENT CRITERIA:
CONDITION:
ASSESSMENT METHODS:
1. Written Test
2. Performance Test
3. Oral questioning
4. Direct Observation
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Learning Experiences
Learning Outcome 4: COMPLETE RELEVANT WORK RELATED
DOCUMENTS
3. Read Information Sheet 1.4-2 If you have some problem on the content of the
on “Technical Writing” information sheet don’t hesitate to approach your
facilitator.
If you feel that you are knowledgeable on the
content of the information sheet, you can now
answer self check provided in the module.
4. Answer Self-Check 1.4-2 Compare your answers to the answer keys on 1.4-2
on “Technical Writing ” “Technical Writing” You are required to get all
answers correct. If not, read the information
sheets again to answer all the questions correctly.
5 Read Information Sheet 1.4-3 If you have some problem on the content of the
on “Forms and Examples”. information sheet don’t hesitate to approach your
facilitator.
If youfeel
If you havethatsome problem
you are on theon
knowledgeable content
the of
the information sheet don’t hesitate
content of the information sheet, you can now to
approach
answer self your
checkfacilitator.
provided in the module.
If you feel that you are knowledgeable on
Compare
the contentyour answers
of the to the answer keys
information on 1.4-3
sheet, you
6. Answer Self-Check 1.4-3 “Forms
can now andanswer
Examples”
selfYou are required
check providedto ingetthe
all
on “Forms and Examples ” answers
module. correct. If not, read the information
sheets again to answer all the questions correctly.
Congratulations on a Job well done!!! You have now successfully completed the last
competency for this qualification and is now ready for the National Assessment. Good
luck and use what you have learned here well!!!
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Information Sheet 1: Business Letters
I. Learning Outcomes
III. Materials:
References:
Gorospe, E.G, Illenberger, A.U, Jomilla, M.L (2000), Technical Writing, Central
Philippine University
Values Statement:
Question:
What do you think are some of the activities that a company does in everyday’s
routine?
Lesson:
According to Gorospe et. al (2000, p. 221) that “ a letter provides a record of the
activity, and it allows the writer to provide more context or explanation than it usually
does. It helps the audience remember, what is to be done.”
Nem Singh and Calixihan (1994, p. 318) describe that business letters are
different from friendly letter in terms of format, language, style and content. Friendly
letters include content, and informal in style, and need not to follow the organizational
content.
Example:
28 June, _____
Gentlemen:
I shall appreciate your sending the repairman this coming Saturday since nobody
is at home on weekdays.
SALES LETTER:
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Armstrong Floors, Inc.
143 Pasong Tamo
Makati, Metro Manila
Thank you for asking us about the qualities of Armstrong Floors. When you went
to the front door this morning to get your mail, did you happen to notice your floor?
Now that is it quite faded, wouldn’t color there brighten up and smarten the whole
house?
Nowadays, you can bring outdoor freshness, beauty, and cheer indoor all year
long. In your receiving room, for instance, you can have a flooring that will reflect
warmth and hospitality with a choice but subdued color and varied designs.
Modern flooring like these can carry colorful charm into every room. Modern
floorings, fashioned of Armstrong Linoleum.
Armstrong Linoleum Floors are smarter than ever this year. Visit our store this
week, and choose the model you want. We know you’ll be surprised at the variety of
designs and fresh colors you have to choose from. Avail of our discounted price while it
lasts.
Sincerely yours,
It includes the full name and business address of the person written just as it
appears in the envelope. The name must be spelled out correctly and courtesy demands
that his name must be addressed with “Ms.,Mrs., Mr.,” or an appropriate title.
Example:
Gorospe et.al (2000) quoted that “if you must write a letter to a company but do
not know the individual to whom to address it, you may address the company or a
certain office or a department of the company.
When a writer wishes to address to a particular person, he may use the “attention
line”.
< 2 spaces>
Gentlemen:
Salutation: The Salutation is located below the last line of the inside address and flush
with the left-hand margin. Common greetings are “Dear Sir”. The greeting “Sir” should
be reserved for a very formal. “Dear Mr.______________:” is also acceptable.
Body of the Letter. The body of the letter is its message. It is made up of three parts:
Complimentary Close. It is the formal way of signaling the end of a letter. A comma
is used after the complimentary close.
Examples: Yours respectfully, Respectfully yours, Yours truly (not Truly yours)
Yours very truly, or Very Truly yours, Yours sincerely, or Sincerely yours,
“Respectfully submitted,” is proper for letter of transmittal to superiors,
letters of application.
Signature. Below the complimentary close, is the signature. Four to six spaces are
about right. The name of the company appears above the Signature if you wish to
emphasize the fact that you are speaking only as an instruments of the company and not
with personal responsibility.
Examples:
Application Letters
1. Don’t include all the details of your life as if your are writing an autobiography.
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6. Don’t lecture.
7. Don’t advance any self-evaluation. Let the prospective employer be the jungle.
10. Don’t write in vague, general terms. Use examples and evidences.
September 8, 2017
Sir:
Greetings!
If my qualifications meet your interest, you can send an SMS or give a call at
09086322319.
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Very truly yours,
- Say directly “ Your last payment was due on (say exact date.)
- the expression means “now,” so why not say “now”? It is shorter and more original
These expressions are overworked. Say, “Enclosed is…” or better still, refer to the
enclosure in a sentence that also says something else, such as “Refer to page 7 of the
enclosed folder to see the basic steps of operation.
Avoid these words because they suggest negative thoughts. No one wants to learn that
his letter asking for a legitimate adjustment has been branded as “complaint.”
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7. Legal Terms
Hereto, herewith, hereby, said, above, same, thereof, wherein, hereinafter – all these
words are overused law terms.
Pursuant to your request; referring to your request; in reference to your letter. These
expressions often appear at the beginning of letters. These expressions often appear at
the beginning of letters.
Activity:
Prepare your own bio-date and identify your assets or central selling points. Based on
this, write a letter of application.
IV. EVALUATION
Qualifications:
Apply to:
Mr. Robert Po
Boracay Mandarin Hotel
Boracay, Malay, Aklan
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Information Sheet 2: Technical Writing
I. Learning Outcomes
III. Materials:
References:
Nem Singh, R.P. & Calixihan, J.O (1994), Fundamentals of Technical Writing,
National Book Store, Manila
http://en.wikipedia.org/wiki/Technical_writing)
Values Statement:
Question:
In our workplace, remember the phrase, “okay class, you put your thoughts in
writing.” This is often heard in offices and in industry to make sure that a message is
recorded, evaluated and acted upon.
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Technical writing is a a type of writing used by scientists and engineers in
scientific and technical expositions. It is characterized by formal elements as an attitude
of impartiality, objectivity, accuracy, and conciseness (Singh and Calixihan, p.1).
Lesson:
Advanced technical writers often move into specialized areas such as API writing,
document architecture, or information management.
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Clear
Concise
Complete
Clear, concise, and complete writing helps the reader to grasp the meaning quickly.
The technical writer determines that the recipe is written on the back of a napkin
but is partially indecipherable, so he or she must also interview a subject matter expert
(SME)—the chef who created it. On being told that the audience consists of people in
their own kitchens, the writer adjusts the writing style accordingly, and replaces or
defines terms such as "beurre mixer" or "springform pan", which may be more suited to
an audience of highly trained chefs. The chef reviews a draft of the recipe (a technical
edit) and notates corrections (bake at 350 degrees, not bake at 325 degrees).
The writer prepares a final draft, which the document owner and any other
stakeholders review and approve before it is published in one or more formats, such as a
paper, or HTML. Different versions of the document might also be published to meet
the needs of different audiences.
Technical writing involves attractive layout for easy reading and comprehension.
Presentational strategies help readers to grasp messages quickly.
The top-down strategy (tell them what you will say, then say it)
Headings (like headlines in newspapers)
Chunks (short paragraphs)
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Plain, objective style so that readers can easily grasp details.
It is also important to understand the medium typically used to view the final
product. An HTML document (web page), viewed through a browser, has presentational
possibilities that are different from those of the printed page, notably hyperlinks and
animation, which can enhance the readers' experience.
Activity:
Evaluation:
From those in the parenthesis choose and underline the correct word which will
complete the meaning of the sentence.
2. The (site, cite) for the new building has been surveyed.
3. (There, Their) are different factors that affect the performance of workers
in the work environment.
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5. His (advice, advise) was that Jose change his major.
10. The money was divided equally (among, between) the twins.
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Answer Key in Self-Check 1.4-2
1. Is
2. Was
3. Have
4. Has
5. Is
6. Are
7. Play
8. Have
9. Is
10. Is
1. Quiet
2. Site
3. There
4. Bathe
5. Advice
6. Affects
7. Effect
8. Adjacent
9. Capacity
10. between
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Information Sheet 3: Forms and Examples
I. Learning Outcomes
III. Materials:
References:
Values Statement:
Question:
What are some of the forms you used upon enrolling here in Passi Trade School?
Lesson:
Single Record/Multi-
Type Examples
Record
Customer Card
Card Form Single Record
Vendor Card
Item Card
Type Single Record/Multi-Record Examples
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Customer Card Ca
Card Form Single Record rd
Vendor Card Fo
rm
s
Item Card
Ca
rd
Fo
rm
Customer Statistics Ch
ar
Vendor Statistics act
Record eri
Employee Statistics sti
cs
Even if there are only a few fields, there is at least one General tab. The
General tab is always first.
The table's primary key field is always the first field in the General tab. Tables
that use card forms only have one field in the Primary Key.
Card forms are named after the table with which they are associated, followed by
the word "Card". For example, the card form associated with the Customer table is
called the Customer Card. Card forms also have at least one menu button at the
bottom of the frame. This button has the same name as the table that the card is based
on and gives you access to related information.
Statistics Forms
A statistics form is a one-record form that enables you to view but not edit
information. It usually contains FlowFields, which allow you to drill down to get to more
information. Usually, a statistics form also contains calculated or derived information
contained in variables, which cannot be drilled down.
Statistics forms can also contain tabs that help organize the information.
Statistics forms are named after the table with which they are associated,
followed by the word "Statistics". For example, the statistics form associated with the
Customer table is called Customer Statistics.
Entry statistics forms are a special version of the statistics form. They are named
after the table they are associated with, followed by the words "Entry Statistics". For
example, the entry statistics form associated with the Customer table is called
Customer Entry Statistics.
Tabular Forms
A tabular form is a multi-record form that enables you to view multiple records
from a table and edit them. Each record is displayed as a single row in the tabular form
and each field is displayed as a column, creating a table within the form itself.
The primary key of the associated table is displayed in the leftmost column. If there are
multiple fields in the primary key, they are displayed in order of importance in the
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columns, starting from the left.
Tabular forms are named after the table with which they are associated—only in
plural. For example, the tabular form associated with the Country/Region table is called
Countries/Regions.
In the case of associated tables that have multiple fields in the primary key, the
name can be different. For example, the tabular form associated with the General
Posting Setup table is called General Posting Setup.
A list form is a multi-record form that enables you to view multiple records from
a table at one time, but does not allow you to edit them. It has the same rows-and-
columns look as the tabular form.
The primary key fields of the associated table are displayed in the left column.
A naming list form is named after the table with which they are associated, followed by
the word "List". For example, the list form associated with the Customer table is called
Customer List.
A more specialized version of the list form is the Ledger Form. These are used only for
Ledger Entry tables. They differ from ordinary list forms, in that although you cannot
insert or delete records, you can edit a few of the fields. Also, the primary key is always
an integer named "Entry No." and is displayed in the rightmost column rather than the
leftmost column.
The ledger form is given the plural of the name of the associated table. For example, the
ledger form associated with the Customer Ledger Entry table is called Customer
Ledger Entries.
Worksheet Forms
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This is done by using the AutoSplitKey property of the form, combined with an
integer, as the last field in the table's primary key.
The primary key fields of the associated table are not displayed on the worksheet
form.
Worksheet forms are named to reflect the purpose of the associated table. One
example is a Journal table. In this case, the name of the worksheet form will end with
the word "Journal".
Header/Line Forms
Many forms have the characteristics of both a card form and a tabular form, for
example the Sales Invoice form.
The fields that are common to the entire invoice are located on a card-like form
with tabs, showing one invoice at a time. However, the invoice lines display in a table-
like section of the form, where multiple invoice lines (from the same invoice) can be
viewed at the same time and edited. These are called "Header/Line" forms.
Header/Line forms are two separate forms that are associated with two different
tables. The main form is a card form that is associated with one table. The main form
also contains a subform control that displays a worksheet form that is associated with a
different table, a table that is "subsidiary" to the first table. The subform control
manages the link between the two forms.
A setup form is a one-record form that enables you to view and edit the only
record in a setup table. You are not allowed to insert or delete this record from this
form. Since there are many fields, these forms use tabs to organize the information.
Because there is only one record, the primary key is not displayed on this form.
Setup forms are named after the table with which they are associated. For
example, the setup form associated with the General Ledger Setup table is called
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General Ledger Setup.
Menu Forms
A menu form is a non-bound form (not related to any table) that gives you access
to many of the other forms that are related to a functional area.
The form usually consists of command buttons or menu buttons. The buttons
properties change so that they look basically like labels with small squares or triangles in
front of the caption. The buttons still behave like normal buttons. The only difference is
their appearance.
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Activity 1: Fill out the Student/Trainee Profile Form
____________________________________________________________
____
City/Municipality Province Region
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3.EDUCATIONAL BACKGROUND
3.1Name of School 3.2Educational Level 3.3 School year 3.4 Degree/Major
e.g Grade 6, 1st Yr.
4.FAMILY BACKGROUND
This is to certify that the information stated above are true and
correct___________________________
Contact No.:_______________________________
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Activity
1. A non-bound form (not related to any table) that gives you access to many
5. A one-record form that enables you to view but not edit information.
6. A form which lets you view and edit one record in a table at a time.
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Answer key 1.4-3
1. Menu Form
2. Worksheet Form
3. Tabular Form
4. Statistics Form
5. Card Form
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