Quality Management Plan

Lock N’ Load Plug Remover and Two-Way Punch
LOCK N’ LOAD PLUG REMOVER AND TWO-WAY

PUNCH
QUALITY MANAGEMENT PLAN
Version Number: 1.0
Version Date: 01/31/18
EPLC Quality Management Plan (v1.0) Page 1 of 6

VERSION HISTORY
Version Implemented Revision Approved Approval Description of

Number By Date By Date Change
1.0 Ellese Petty, 01/31/18 Ellese Petty, and 01/31/18 New Document
and Becca Becca Poppel
Poppel

TABLE OF CONTENTS
1 INTRODUCTION .................................................................................................................... 4
1.1 Purpose of The Quality Management Plan ........................................................ 4
2 QUALITY MANAGEMENT OVERVIEW .......................................................................... 4
2.1 Organization, Responsibilities, and Interfaces ................................................... 4
2.2 Tools, Environment, and Interfaces ..................................................................... 4
3 PROJECT QUALITY MANAGEMENT .............................................................................. 4
3.1 Quality Planning ...................................................................................................... 4
3.1.1 Define Project Quality ....................................................................................... 5
3.1.2 Measure Project Quality ................................................................................... 5
3.2 Quality Assurance .................................................................................................. 5
3.2.1 Analyze Project Quality .................................................................................... 5
3.2.2 Improve Project Quality .................................................................................... 5
3.3 Quality Control ........................................................................................................ 5
APPENDIX A: QUALITY MANAGEMENT PLAN APPROVAL............................................6

1 INTRODUCTION
1.1 PURPOSE OF THE QUALITY MANAGEMENT PLAN
The Quality Management Plan documents the necessary information required to
effectively manage Lock N’ Load Plug Remover and Two-Way Punch quality from
project planning to delivery. It defines a project’s quality policies, procedures, criteria
for and areas of application, and roles, responsibilities and authorities.
The Quality Management Plan is created during the Planning Phase of the project
and is considered a component of the Project Management Plan. Its intended
audience is the project manager, project team, project sponsor and any senior
leaders at Goodwill of Central and Southern Indiana whose support is needed to
carry out the plan.
2 QUALITY MANAGEMENT OVERVIEW

2.1 ORGANIZATION, RESPONSIBILITIES, AND INTERFACES
Name Role Quality Responsibility
Dr. Rogge Project Manager Quality mentoring & coaching
Ellese Petty Tabletop Subsystem Lead Tabletop quality
Becca Poppel Two-Way Punch Lead Hand tool quality
Lindsey Adjustable Table Legs Subsystem Table Legs Quality
Fagerberg Lead
Camille Funnel Subsystem Lead Funnel Quality
Blaisdell
2.2 TOOLS, ENVIRONMENT, AND INTERFACES

[List and define the data elements and the quality tools that will be used to measure
project quality and level of conformance to defined quality standards/metrics.]
Tool Description
Total Quality The whole team will continue to receive feedback from Goodwill until
Management graduation to implement improvements as needed
3 PROJECT QUALITY MANAGEMENT

At the highest of levels Quality Management involves planning, doing, checking, and
acting to improve project quality standards. Project Management Institute’s Project
Management Body of Knowledge breaks the practice of Quality Management into
three process groups: Quality Planning (QP), Quality Assurance (QA) and Quality
Control (QC). The following sections define how this project will apply each of these
practice groups to define, monitor and control quality standards.
3.1 QUALITY PLANNING
The final products must be able to fit the eh-1004 waffle mattress, and remove and collect
the plugs from the mattress. The hand tool should be ergonomic and comfortable for all
users. The table height should adjust from 3 feet to 4.5 feet. Throughout the process, weekly
memos should be sent to the client, Goodwill of Central and Southern Indiana. A preliminary
design document will be created to plan before construction. Wrike will be used for a Gantt

chart and to ensure the team maintains the critical pathway. Construction details, test plans,
budget analysis, and test results are all described in the construction design document. The
acceptance criteria, which satisfies our merit and feasibility criteria, for the final products
are described in the design specifications of the construction design document.
3.1.1 Define Project Quality
The product should be able to be used by all employees at Goodwill of Central and Southern
Indiana. The products should be made of durable materials to withstand the wear of long
term use. The goal of the project is to increase the productivity of the plug removal process
at Goodwill for the eh-1004 waffle mattress.
3.1.2 Measure Project Quality
Product quality will be measured through test plans. These tests include durability, the force
required to complete the process, and the time it takes to complete the process. The results
of these tests will be archived in the construction design document.
3.2 QUALITY ASSURANCE
Through the test plans, we will ensure that the results meet the design specifications of the
Lock N’ Load Plug Remover and Two-Way Punch. These results archived in the
construction design document.
3.2.1 Analyze Project Quality
Results from product testing will be used to determine if the product meets the requirements
established through the design specifications. The analyzed results of the product testing will
be documented in the construction design document.
3.2.2 Improve Project Quality
Improvements have been made to the original product design as needed. These have included
bracing the underside of the table top to prevent sagging, and the addition of metal pieces to
the surfaces of the punches to reduce the force required to remove plugs from the mattress.
As we continue to construct and perform product testing, other improvements will be
implemented to improve the quality of the product. These changes will be documented in
the construction design document.
3.3 QUALITY CONTROL

The project life ends at the delivery of the final products to Goodwill. This delivery signifies
the transfer of responsibility for monitoring and improving the products to Goodwill’s
Communication Services Team. We recommend that they perform quarterly assessments of
the functionality and safety of the final products.

Appendix A: Quality Management Plan Approval

The undersigned acknowledge that they have reviewed the Lock N’ Load Plug
Remover and Two-Way Punch and agree with the information presented within
this document. Changes to this Quality Management Plan will be coordinated with,
and approved by, the undersigned, or their designated representatives.
[List the individuals whose signatures are desired. Examples of such individuals are
Business Owner, Project Manager (if identified), and any appropriate stakeholders.
Add additional lines for signature as necessary.]
Signature: Date:
Print Name:
Title: Project Manager
Signature: Date:
Print Name:
Title: Tabletop Subsystem Lead
Signature: Date:
Print Name:
Title: Two-Way Punch Lead

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Lock N’ Load Plug Remover and Two-Way Punch

LOCK N’ LOAD PLUG REMOVER AND TWO-WAY

EPLC Quality Management Plan (v1.0) Page 1 of 6

Version Implemented Revision Approved Approval Description of

EPLC Quality Management Plan (v1.0) Page 2 of 6

EPLC Quality Management Plan (v1.0) Page 3 of 6

2 QUALITY MANAGEMENT OVERVIEW

2.2 TOOLS, ENVIRONMENT, AND INTERFACES

3 PROJECT QUALITY MANAGEMENT

EPLC Quality Management Plan (v1.0) Page 4 of 6

3.3 QUALITY CONTROL

EPLC Quality Management Plan (v1.0) Page 5 of 6

Appendix A: Quality Management Plan Approval

EPLC Quality Management Plan (v1.0) Page 6 of 6

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