Customer Pains Trigger Questions
Customer Pains Trigger Questions
Customer Pains Trigger Questions
Trigger Questions
Pains describe anything that annoys your customers before, during, and after trying
to get a job done or simply prevents them from getting a job done. Pains also describe
risks, that is, potential bad outcomes, related to getting a job done badly or not at all.
1. How do your customers define too costly? Takes a lot of time, costs too
much money, or requires substantial efforts?
2. What makes your customers feel bad? What are their frustrations,
annoyances, or things that give them a headache?
3. How are current value propositions under performing for your customers?
Which features are they missing? Are there performance issues
that annoy them or malfunctions they cite?
6. What risks do your customers fear? Are they afraid of financial, social,
or technical risks, or are they asking themselves what could go wrong?
7. What’s keeping your customers awake at night? What are their big issues,
concerns, and worries?
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