SUMMER/FINAL INTERNSHIP PROJECT REPORT ON

STANDARD OPERATING PROCEDURE IN VARIOUS SECTION

OF A RETAIL OUTLET & SUPPLY CAHIN MANAGEMENT

COMPANY NAME: PANTALOON RETAIL LTD. (FUTURE GROUP)

UNDER THE GUIDANCE OF THE SUPERVISION OF

BHASKAR BANARJI RUMI FIR DOUS

SUBMITTED BY
SHIVANAND SHUKLA
08/01/DFMRM/50

2008-11
CENTRE FOR RETAIL MANAGEMENT
FOOTWEAR DESIGN & DEVELOPMENT
INSTITITUTE
MINISTRY OF COMMERCE &
INDUSTRIES GOVT. OF INDIA
FURSATGANJ, RAEBARELI -229302 UP

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 CERTIFICATE

This is to certify that the project done on “ Standard operating procedure in

various section of a retail outlet & Supply chain management” submitted to
Footwear Design and development institute (Ministry of commerce &
Industries Govt. of India) ,Raibareli is in partial fulfillment of the requirement
for the award of Diploma in Fashion Merchandising and Retail Management, is
a bonafide work carried out by me at PANTALOONS RETAIL INDIA
LTD,SAHARA MALL ,Gurgaon.

Signed by store head Signed by faculty mentor

Name:-Mr. Sunny Yadav Name:-Mr. Bhaskar Banarji

Signed by Institute Head

Name: Dr.Satya Prakash Panday

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 ACKNOWLEDGEMENT

I take this opportunity to thank the management of Pantaloons Ltd. For allowing us to
be associated with the organization and Hence exposing me to its unique I culture
which has helped immensely in enriching our knowledge and gaining a valuable
insight into the practical aspects of the standard operating procedure & supply chain
management.

I am also grateful to Mr.Suny Yadav and Mr. Rumi Firdous (S.M, & operation
executive) PANTALOON Sahara Mall Gurgaon and entire staff of PANTALOON
Sahara mall Gurgaon who had been extremely cooperative and helpful at every step
throughout the Project Period.

I would like to thank to Mr. Bhasker Banarji for providing me the excellent
opportunity of working on this project and for guiding me all through the way. It gave
me all immense pleasure in embedding deep into the project and acquiring new
knowledge on the way.

I would like to extend my heartfelt gratitude towards the various websites and the
books i referred to. Without them the project would not have been possible.

SHIVANAND SHUKLA
Management Trainee
FDDI

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 DECLARTION

I Shivanand Shukla, student of Footwear Design and development institute (Ministry

of commerce & Industries Govt. of India) did 40 days training with Pantaloons retail
India Ltd.Sahara mall Gurgaon. I covered the Various Aspects of Standarad operating
procedure & Supply chain management in my 40 days training. This material
provided in this report is original and has not been submitted anywhere for any other
diploma or degree.

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 PREFACE

I am Shivanand Shukla doing Diploma in fashion merchandising & retail

management (DFMRM) student of Footwear Design and development institute
(Ministry of commerce & Industries Govt. of India) ,Raibareli undergone training
program in Pantaloon Retail India Limited (PRIL) an arm of Future Group. I have
been assigned a task as a project related to
SOP & SCM. The project title is “Standard Operating Procedure in various section of
a retail outlet & Supply chain management”. The project duration was 40 Days. I feel
great and pleasure in presenting this project which is essential in partial fulfillment of
our Retail management program. Project is an integral part of curriculum and its
purpose is to provide the student with practical exposure of Retail industry in today’s
changing market scenario. It helps in development of practical scales and analytical
thinking process. It also makes students aware of about the perception and taste of
consumers. Thus it helps in molding the students according to the requirement of the
market. After globalization there has been vast change in Indian retail market. Global
players have entered the fray which has forced the Indian retailers to change their
strategies and culture. There is cut throat competition and have realized the value of
customers. Consumers buying preferences, taste, choice has changed and have
become more quality conscious. It leads to boom in consumer market and people were
on the spending speed. So in such a competitive retail market where every retailer is
trying to capture maximum no. of consumer market by follow good SOP’s. So this
project studies the current situation of Standard Operating Procedure at Pantaloon
Retail India Ltd. And through this project we can understand the SOP’s of Pantaloons
by
Which they treat with their customer as well as his employee in the Store . And also
Under Stand the supply chain management at store level.

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6
 Table of contents

Project Title………………………………………………………………….1

Certificate……………………………………………………………………2

Acknowledgement…………………………………………………………...3

Declaration…………………………………………………………………...4

Preface………………………………………………………………………..5

Table of contents…………………………………………………………….6

Introduction………………………………………………………………….7

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INTRODUCTION:

Pantaloon Retail (India) Limited, is a large Indian retailer, which is part of the
Future Group, and operates multiple retail formats in both the value and lifestyle
segment of the Indian consumer market. Headquartered in Mumbai, the company has
over 1,000 stores across 71 cities in India and employs over 30,000 people , and as of
2010, it was the country's largest listed retailer by market capitalization and revenue.

The company’s leading formats include Pantaloons, a chain of fashion outlets, Big
Bazaar, a uniquely Indian hypermarket chain, Food Bazaar, a supermarket chain,
blends the look, touch and feel of Indian bazaars with aspects of modern retail like
choice, convenience and quality and Central, a chain of seamless destination malls.
Some of its other formats include, Depot, Shoe Factory, Brand Factory, Blue Sky,
Fashion Station, all, Top 10, mBazaar and Star and Sitara. The company also operates
an online portal, futurebazaar.com.

A subsidiary company, Home Solutions Retail (India) Limited, operates Home Town,
a large format home solutions store, Collection i, selling home furniture products and
E-Zone focused on caterings to the consumer electronics segment.

Pantaloon Retail was recently awarded the International Retailer of the Year 2007 by
the US based National Retail Federation (NRF) and the Emerging Market Retailer of
the Year 2007 at the World Retail Congress held in Barcelona. Pantaloon Retail is the
flagship company of Future Group, a business group catering to the entire Indian
consumption space.

FUTURE GROUP:

Retail forms the core business activity at Future Group and most of its businesses in
the consumption space are built around retail. Future Group’s retail network touches
the lives of more than 200 million Indians in 73 cities and 65 rural locations across
the country. The group currently operates around 1,000 stores spread over 16 million
square feet of retail space. Present in the value and lifestyle segments, the group’s
retail formats cater to almost the entire consumption expenditure of a wide cross-
section of Indian consumers.

Future Group is India’s leading business group that caters to the entire Indian
consumption space. Led by Mr. Kishore Biyani, the Future Group operates through
six verticals: Retail, Capital, Brands, Space, Media and Logistics.

Apart from Pantaloon Retail, the group’s presence in the retail space is complemented
by group companies, Indus League Clothing, which owns leading apparel brands like
Indigo Nation, Scullers and Urban Yoga, and Galaxy Entertainment Limited that
operates Bowling Co, Sports Bar, F123 and Brew Bar.

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The group’s joint venture partners include French retailer ETAM group, US-based
stationary products retailer, Staples and UK-based Lee Cooper. Group Company,
Planet Retail, owns and operates the franchisee of international brands like Marks &
Spencer, Next, Debenhams and Guess in India. The group’s Indian joint venture
partners include, Manipal Healthcare, Talwalkar’s, Blue Foods and Liberty Shoes.

Future Capital Holdings, the group’s financial arm, focuses on asset management and
consumer credit. It manages assets worth over $1 billion that are being invested in
developing retail real estate and consumer-related brands and hotels. The group has
launched a consumer credit and financial supermarket format, Future Money and soon
plans to offer insurance products through a joint venture with Italian insurance major,
Generali.
The group is currently developing over 50 malls and consumption centres across the
country and has formed a joint venture company focusing on mall management with
Singapore-based Capital and, one of Asia’s largest property companies.

“Future” – the word which signifies optimism, growth, achievement, strength,

beauty, rewards and perfection. Future encourages us to explore areas yet unexplored,
write rules yet unwritten; create new opportunities and new successes. To strive for a
glorious future brings to us our strength, our
ability to learn, unlearn and re-learn, our ability to evolve.

We, in Future Group, will not wait for the Future to unfold itself but create future
scenarios in the consumer space and facilitate consumption because consumption is
development. Thereby, we will effect socio-economic development for our customers,
employees, shareholders, associates and partners.

Our customers will not just get what they need, but also get them where, how and
when they need.

We will not just post satisfactory results, we will write success stories.

We will not just operate efficiently in the Indian economy, we will evolve it.

We will not just spot trends, we will set trends by marrying our understanding of the
Indian consumer to their needs of tomorrow.

It is this understanding that has helped us succeed. And it is this that will help us
succeed in the Future. We shall keep relearning. And in this process, do just one
thing.

Rewrite Rules. Retain Values.

Group Vision

Future Group shall deliver Everything, Everywhere, Everytime for Every Indian
Consumer in the most profitable manner.

Group Mission

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We share the vision and belief that our customers and stakeholders shall be served
only by creating and executing future scenarios in the consumption space leading to
economic development.

We will be the trendsetters in evolving delivery formats, creating retail realty, making
consumption affordable for all customer segments – for classes and for masses.

We shall infuse Indian brands with confidence and renewed ambition.

We shall infuse Indian brands with confidence and renewed ambition.

We shall ensure that our positive attitude, sincerity, humility and united determination
shall be the driving force to make us successful.

Core Values

Indianness: confidence in ourselves.

Leadership: to be a leader, both in thought and business.

Respect & Humility: to respect every individual and be humble in our conduct.

Introspection: leading to purposeful thinking.

Openness: to be open and receptive to new ideas, knowledge and information.

Valuing and Nurturing Relationships: to build long term relationships.

Simplicity & Positivity: Simplicity and positivity in our thought, business and action.

Adaptability: to be flexible and adaptable, to meet challenges.

Flow: to respect and understand the universal laws of nature.

FOUNDER: Mr. Kishore Biyani

Website: www.pantaloon.com

Company Timeline

 1987 Company incorporated as Manz Wear Private Limited. Launch of

Pantaloons trouser, India’s first formal trouser brand.
 1992 Initial public offer (IPO) was made in the month of May.
 1997 Pantaloons – India’s family store launched in Kolkata.
 2001 Big Bazaar ‘Is se sasta aur accha kahi nahin’ - India’s first hypermarket
chain launched.
 2002 Food Bazaar, the supermarket chain is launched.
 2007 Future Group crosses $1 billion turnover mark.

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Stock Information

 Listed on: Bombay Stock Exchange

 Stock Code: BOM:523574

Partner Companies:

Home Solutions Retail (India) Ltd.

Home Solutions Retail (India) Ltd. (HSRIL) leads the groups foray in the home
improvement and consumer electronics retailing segment. It caters to home
management requirements and products, including furnishings and textiles, furniture,
consumer electronics, home electronics and home services. It operates retail formats
like Home Town, Furniture Bazaar, Collection I, E-Zone, Electronics Bazaar and Got
It.

Future Capital Holdings

Future Capital is the financial arm of the group and is involved in asset management
(both private equity and real estate funds) with plans to get into other financial
services including insurance, credit and other consumer related financial services. Its
associate companies are Kshitij Investment Advisory Co. Ltd., Indivision Investment
Advisers Ltd., and Ambit Investment Advisory Co. Ltd.

Future Media India Ltd.

Future Media India Ltd. is a part of the Future Group, aimed at creation of media
properties in the ambience of consumption and thus offer active engagement to brands
and consumers. thus offer active engagement to brands and consumers.

Indus League Clothing Ltd.

The group owns a majority stake in Indus League Clothing Ltd., one of the leading
apparel manufacturers and marketers in India. Some of its leading brands include
Indigo Nation, Scullers, Urbana, Urban Yoga and Jealous 21.

Future Bazaar India Ltd.

Future Bazaar India Ltd. is a subsidiary of Pantaloon Retail (India) Limited. It owns
and operates the online shopping portal futurebazaar.com

Galaxy Entertainment Corporate Ltd.:-

The group owns a stake in Galaxy Entertainment Corporate Ltd. that operates chains
like Bowling Company, Sports Bar and Brew Bar.

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Joint Ventures Companies:

CapitaLand Retail India:-

The group is a joint venture partner in CapitaLand Retail India, along with Singapore-
based Capital and Limited. The company provides retail management services to
retail properties owned or managed by various group companies and investment
funds.

Footmark Retail:-

Foot mart Retail is a joint venture with Liberty Shoes and is engaged in the retailing
of footwear products in India.

Planet Retail Holdings Ltd.:-

The group is a joint venture partner in Planet Retail Holdings Ltd., which operates
sports, lifestyle and leisure retail chain. It also owns the franchisee and distribution
rights of brands like Marks & Spencer, Guess, Debenhams and Puma in India.

Main competitors:-

GLOBUS

LIFESTYLE

SHOPPERS'STOP

Westside

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 Store Information:

Address:-Pantaloons Retail India Ltd.

Sahara Mall, Sector-28
Main Mehrauli Gurgaon Road, Gurgaon-122001
Tell No-0124-406310911

Total Area Of The Store:-17134 sq ft.

Store Rent:- Rs 151300.

CAM Charge:-Rs 368922 @ Rs 21.50 per Sq Ft.

Lighting Charge:-Rs 5.88 Per Unit

Consumption of light per Month:-23980 Unit

Store Layout:-

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 LOCATION OF THE STORE IN THE CITY OF MALLS GURGAON

Sahara Mall is owned by well established Mr.Subrato Roy’s Sahara Group. The mall
is having other showrooms also of apparels, Lifestyle, Electronics, Food Courts,
Suiting shirting’s, Disco’s, And Pantaloons is also there in same mall. The Residential
Area covered around the mall is D.L.F Phase I, II, III, IV, Sushant Lok, Sector-56, 57.
The Customers who stay in these areas are Middle class, Upper middle class, and
High Class. PANTALOONS targets almost all the segments of Customers from
middle class to Upper middle Class. The mall has huge parking space in the basement
covering 2 Basement areas. It covers around 1000 car space.

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Category & Brands present at Pantaloons Sahara Mall:

Mens (Casual):-

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Bare Denim
Lee Cooper
UMM
Rig
Ajile
Bare Lesuire

Mens (Ethenic ):-

Akkriti

Mens(Party Wear):-
F-Facctor

Mens Formal:-
Urbana(Techno Frmal)
Lombard
John Miller
Indigonation
Scullers

Mens Accessories:-
John Miller
Urbana
Lombard
Play Boy
Lambargoni
Zerograviti
Adidas
Notica
David beckham
Jocky
Ajile
Tommy Hilfiger

Kids:-
Chalk
Bare kids
Lee Cooper(Junior)
Sach
Rig
Akkriti
Pink & blue

Womens(Ethenik)
Akkrit
Biba
Trisha
Rangmanch

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Womens Casual
Lee Cooper
UMM
Jealous21
Honey
Bare Denim
Rig
Ajile

Formal
Anabele
Scullers

Cosmetics
Lakme
Revlon
Colour Bar
Mablin
Street Wear

Fashion Jewellers
Touch stone
Tribal Zone
Sara
Zaveri

Casual Footwear
Ajile
Bare

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 SUPPLY CHAIN MANAGEMENT IN PANTALOON

What is Supply Chain:- A supply chain is a system of organizations,

people, technology, activities, information and resources involved in moving a
product or service from supplier to customer. Supply chain activities transform
natural resources, raw materials and components into a finished product that is
delivered to the end customer. In sophisticated supply chain systems, used
products may re-enter the supply chain at any point where residual value is
recyclable.

Supply chain management:- Supply chain management (SCM) is the

management of a network of interconnected businesses involved in the ultimate
provision of product and service packages required by end customers (Harland,
1996).Supply Chain Management spans all movement and storage of raw materials,
work-in-process inventory, and finished goods from point of origin to point of
consumption (supply chain).

Another definition is provided by the APICS Dictionary when it defines SCM as the
"design, planning, execution, control, and monitoring of supply chain activities with
the objective of creating net value, building a competitive infrastructure, leveraging
worldwide logistics, synchronizing supply with demand, and measuring performance
globally."

TYPE OF WAREHOSE & FROM WHERES MERCHANDISE

COME IN PANTALOONS STORES:-

Central distribution centre (CDC)

Mother distribution centre (MDC)

Regional distribution centre (RDC

Venders for non Pnataloons Brands

From others Pantaloon stores

JOB RESPONSBILTIES OF SCM MANAGER:-

 Inward of the merchandise .

 Outward of the merchandise.

 Maintaining registers.

 Proper Merchandise handling at ware house.

 Proper segregations of Cartons .

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  Brand wise Segregation at back storage area.

Register maintained by supply chain department & Its purposes

1. CDC/MDC/RDC& Store Inward register

2. CDC/MDC/RDC& Store Outward register

3. SIS/Vendor Inward register

4. SIS/Vendor Outward register

5. Tag Inventory Register

6. Soft tag/ Hard tag/ String Tag issue Register

7. Carry Bags Inventory Register

8. Barcode Control Register

9. Hanger Inventory Register

CDC/ MDC/RDC & Store Inward Register:

There are various purposes for maintaining this register-

 Record that how much merchandise come from ware house & other PT stores

 Inventory control

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Formaat of ware hause inward register

S.No Date Security Security Desription Invoice Detail

. Invoice Invoice Qty Inward
Inward Inward Of Goods
No Date
Reference Reference

No. Date

P. O. L.R Detail G.R.N Discrepancy Detail Sign. Remarks

Detail
No. Warehous
e

Incharge
Trans L.R L.R Date Qty No. Date Qty Amm.

Porter No Date

Name

Formaat of ware hause Outward register:

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 S.no. Outward Security Security Receiving Receiving Description

Date Outward Outward Site Site Of Goods

Reference Date Name Code

No.

Gate Gate No. of Delivery Detail Trans G.R.N. Sign.

Pass Pass PKGS No Date Qty Amm. Porter Date Of Ware

. .
No. Date (Cartons) Name House

Incharge

SIS/Vendors Inward Register

S.No Date Security Security Desription Invoice Detail

Inward Inward Of Goods Invoice Invoice Qty Inward

Reference Reference No Date

No. Date.

P. L.R Detail G.R.N Discrepancy Detail Sign. Remar

O. Detail k
Warehous
N e
o
Incharge
Trans L. L.R Dat Qt No Date Qt Amm
R e y . . y .
Porte Dat
r No e

Nam
e

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SIS/Vendor Outward Register

S.N Outward Security Security Receiving Receiving Description Gate

o Pass
Date Outward Outward Site Site Of Goods
No.
Referenc Referenc Name Code
e e

No Date

Gate No. of Delivery Note Detail Transporter GRN. Sign. Of

Pass PKGS Name Date Ware house

Date Carton Incharge

No Date Qty Amm
.

Hanger Inventory Register

Date Hanger Opening Qty Issued Closing Staff

Type Stock Received Qty Stock Name

Carry Bag Inventory Register

Date Carry-Bag Opening Qty Issued Closing Staff

Type Stock Received Qty Stock Name

Barcode Control Register

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S.No Date Name of Item Discription Barcode No.
Vendor/

Staff

Recivers Manager Reason Printing Sign of Manager

for person
Signature Signature printing Qty printing Signature
barcode

Soft Tag Issue Register

Date Opening Oty Issued Qty Closing Stock

Stock Qty Received
from Qty
security

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