HR - Human Capital Scorecard
HR - Human Capital Scorecard
HR - Human Capital Scorecard
HR OPENSOURCES
18 Februari 2012
Swiss German University
BSD CITY - Serpong Tangerang
Agenda
SCHEDULE AGENDA REMARK
09.00-09.15 Perkenalan: HR-Opensources OC Jakarta
09.15-10.30 Desain HR Strategy Map Bima
10.30.10.45 Networking Break
10.45-12.00 WORKOUT Participants
12.00-13.00 Lunch Break
13.00-14.00 HR Human Capital KPI Bima
14.00-15.00 WORKOUT Participants
15.00 Closing & Networking Break OC Jakarta
HR CHALLENGES & OPPORTUNITY
HR MULTIPLE ROLES
Kemanapun HR melangkah,
melangkah, 4 peran itu akan selalu muncul (Prof. Dave Urich
Urich))
Apakah simptom kesuksesan vs kegagalan peran HR di dalam perusahaan ????
HR SCORECARD DIMULAI DARI SINI
First Who then What
ELEMEN UTAMA BALANCED (HR) SCORECARD
Mission Vision Strategy and Map Objectives Measures Targets Initiatives Milestones Accountable Resource Alloc.
Financial
F1
margin from high- 05 xx%
top-notch healthcare to our
service margin
06 xx%
Be the community hospital of choice
F2 services
Customer
Provide Customer Develop Survey drafted Mkg. Team $ xxxx
satisfaction 04 xx%
personalized organization- by 6/04
C1 care survey rating 05 xx%
community
wide survey
06 xx%
Strategy Tactics
Leadership Management
HR SCORECARD METHODOLOGY
STRATEGIC THEMES
PERFORMACE
MONITORING
SET TARGETS & STRATEGIC INITIATIVES
&
ANALYSIS
Increasing
Graduation
Rate Improving
Student Active Stakeholders-
Operation Learning Learning focused Program
Results (Collaborative)
Learning University
IT and Services
& Infrastructure Faculty and
Facilities Staff Moral
Growth Services
Professional
Development
(Rect, Ret, Devt.)
Variety of instructional
approach
8. Student Placement Success Graduates employed in 100% 100% of graduates are WaRek AK
field (employment rates) placed into career
positions
9. Improving Student Satisfaction Increase student 100% Conduct Student Opinion WaRek AK
satisfaction with Survey /feedback with
educational ServQual, on time in full
support programs and
services
Computer lab It
performance
Library Performance
Student Center
Learning Centre
KPI Deployment [1]-Rektorat
No Strategic Objectives KPI Target Measurement KPI Owner
10. Increasing Graduation Rate Increasing Graduation 100% Actual to planning target WaRek AK
Rate
11. Improving Student Learning Results New Freshmen 100% WaRek AK
Retention
Competency-based 100% Program utilize WaRek AK
Assessment standardized assessment
as part of examination
12. Active Learning Provide active learning 100% State-of-the-art facilities WaRek AK
experiences (Co-Op) and course delivery
methods,
high quality faculty with
relevant professional
experience and all student
joint Co-Op (KUB).
13. Stakeholders-focused Program Industry Partnership 4 # of Project or MOU on
(Collaborative) yearly basis
Technology Transfer
Community
Development Program
KPI Deployment [1]-Rektorat
No Strategic Objectives KPI Target Measurement KPI Owner
14. University Services Provide Cutting-edge, ______ number of new programs , WaRek NA / AK
career-oriented placement success
programs
Provide High quality, ______ Percent lab instruction, WaRek NA / AK
active learning education faculty contact
and instruction
Effective student support ______ E-learning, distant learning WaRek NA / AK
services
15. Faculty and Staff Moral Foster a collegial, ______ Conduct climate culture WaRek NA / AK
trusting, and tolerant survey for improvement on
environment yearly basis and follow up
the result (close the gap)
Climate Survey follow up ______
to achieve high
performance learning
organization
16. IT and Infrastructure Facilities Adopt new technology ______ Implement effective capital WaRek NA / AK
Services and continually improve and budget planning
its physical facilities processes to adopt new
technology and update
facilities
17. Professional Development (Rect, Implement recruitment ______ % of faculty engaged WaRek NA
Ret, Devt.) plan organization,
Professional development
Implement retention plan expenditures
Retain faculty
Increase faculty
research activities
Promote professional
development
Strategy Map [2], HRD
High Performance
HR Learning
Organization
Outcomes
(Right HR Cost
and Budget Effectiveness
Profitability)
Faculty and
Staff Moral
Customer (Engaged)
(C-Sat, E-sat) High
Quality
HR
Services
Operation Good
HR Technology and
Professional
(Right HR Development
Employee Self-
Practices & Practices Service
Technologies)
9. Attract & Retain Competent HR HR Leadership bench >80% At least 80% criteria are HRD
Professional strength rated at A player level
WORKOUT !
HR STRATEGY MAPPING
Key Performance Indicators - KPIs
WHAT ARE KPIs FOR?
ESSENTIAL
CUSTOMER FOCUSED
DRIVES IMPROVEMENT
Key Performance Indicators
USEFUL
CURRENT - UP TO DATE
EASY TO UNDERSTAND
IMMEDIATE
URGENCY / OWNERSHIP
RESPONSIBILITIES DEFINED
CLEAR OBJECTIVES
Key Performance Indicators
GROUP OF METRICS
NOT EVERYTHING WE MEASURE IS A KPI !
STATISTICS
THESE CAN HELP DEFINE KPIs
WORK MEASUREMENT
WALL PAPER
Key Performance Indicators
Business KPIs
Safety Performance
Quality Performance
Cost Performance
Delivery Performance
People Performance
Examples
RED
AMBER
GREEN
Identify
Monitor Progress Customers Determine
To Plan And Take and Suppliers Performance
Corrective Action Drivers
Form
Improvement Form Team
Teams
Delivery
Schedule adherence 0 delta (nil Hours behind or ahead of plan)
(Hours delta to plan)
Cycle Time To be agreed
(Hours per Unit)
Cost
Manning 270 hours per unit
(man hours per set)
(Cost per unit) 5,000 per unit
People
Skill Level 75% people trained to Practitioner Level
Training Hours 40 hrs per man per year
KPI Summary