Isssp Cargo Manual
Isssp Cargo Manual
Isssp Cargo Manual
Systems Service
Provisions Cargo
March 2012
IATA Settlement Systems Service Provisions Cargo
TABLE OF CONTENTS
IATA Settlement Systems Service Provisions Cargo ................................................................................. iii
CHAPTER 3 THE IATA CARGO ACCOUNTS SETTLEMENT SYSTEM (CASS) (Cargo Agency
Conference Resolution 851) ............................................................................................................................ 15
3.1 Introduction......................................................................................................................................... 15
3.2 Mission ............................................................................................................................................... 15
3.3 Advantages of CASS.......................................................................................................................... 15
3.4 Traditional Settlement of Accounts .................................................................................................... 16
3.5 How CASS-Export Works................................................................................................................... 16
3.6 How CASS-ITC Works ....................................................................................................................... 16
3.7 Launch and Management of a CASS................................................................................................. 19
3.8 Airline Participation in CASS .............................................................................................................. 20
3.9 Agent/Airlines Relations ..................................................................................................................... 20
GLOSSARY OF TERMS.................................................................................................................................... 95
Appendix A........................................................................................................................................................ 99
INTRODUCTION
This IATA publication provides a broad description of the IATA Cargo Accounts Settlement System
(CASS). IATA is the acknowledged world leader in providing distribution services to the transportation
and tourism industries. The IATA CASS and its passenger counterpart Billing and Settlement Plan
(BSP) provide cost-effective settlement services to the airline industry and other travel, transportation
and tourism industry sectors. In this publication you will find an overview of the governance structure
and the IATA division IDFS (Industry Distribution and Financial Services) that manages CASS. You
will also find a complete description of the CASS Service Provisions how CASS works, what
services it provides, and the operating standards and procedures that it follows.
IATA has been providing settlement systems services to the travel industry since 1971. Today we
handle over $350 billion in transportation and tourism industry sales and we work with all of the worlds
major Airlines, as well as a range of other travel and tourism industry customers.
In 2008, 18 million transactions were processed through the CASS operations and $28 billion net
amount settled to participant carriers.
VISION
Since their inception, IATA CASSs have relied on data processing and electronic transfer of
information to provide core settlement system services. CASSs will continue to invest in and take
advantage of new technology. This is evidenced by the launch in 2003 of IATAs state of the art
CASSLink data processing solution.
REFERENCE MARKS
The following symbols placed against an item indicate changes from the previous edition.
Symbol Meaning
F Addition of a new item
Change to an item
viii
l Table of Contents
Cancellation of an item
F Secretariat Note: This Manual contains CASS procedures applicable worldwide. Readers are
requested to note that, in countries where the European Air Cargo Programme is applicable, the term
Agent means Intermediary. In relation to any CASS in the European Economic Common Aviation
Area, terms and procedures as reflected in Resolution 805zz and the European Air Cargo Programme
Handbook should take precedence.
ix
CHAPTER 1 INDUSTRY DISTRIBUTION AND FINANCIAL SERVICES
(IDFS)
Industry Distribution and Financial Services Division (IDFS), a business division of IATA, was created
in 1998 by the IATA Annual General Meeting and began operation in January 1999. Its business
activities cover:
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IATA Settlement Systems Service Provisions Cargo
Operated by IDFS on behalf of the industry, the objectives are to maintain existing services and to
enhance the products by increasing efficiency and economy of scale.
1.4.4 Relationships
Maintaining an interface with the Cargo and Passenger Agency Conferences, regulatory
authorities, Airlines, Agents and other customers and with system and service suppliers.
1.5.2 Mission
To provide high quality standards and cost effective distribution services.
1.5.3 Goals
1) Efficient and effective
2
Industry Distribution and Financial Services (IDFS)
To provide quality services which meet the highest levels of efficiency and
effectiveness;
2) Customer oriented and business driven
To be driven by the needs of our customers in a highly business oriented manner;
3) Facilitators
To facilitate the interaction between Airlines and Agents;
4) Target driven
To set challenging business oriented targets and to be held accountable for achieving
them;
5) Innovative
To be an innovative organisation and a leader in the introduction of new technology;
6) Standards and procedures
To lead in the development of cost effective industry standards and procedures;
7) Good employer
To provide a working environment which attracts, motivates, rewards and retains high
calibre employees.
1.5.4 Values
We place our customers first;
We seek improvements in the quality of our services;
Teamwork is the key to our success;
We encourage initiative and recognise performance;
We enjoy and take pride in our work.
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IATA Settlement Systems Service Provisions Cargo
1.7.2 Membership
The Committee consists of the Managing Director, IATA Distribution and Financial Services,
plus sixteen other persons drawn from related disciplines that have been recommended to
the Board by the Director General. These persons shall include nominations from:
the Chairman of the Cargo Committee, or their designated representative;
the Chairman of the Financial Committee or their designated representative which
person may also be drawn from the Revenue Accounting Panel;
the Chairman of the Industry Affairs Committee or their designated representative;
the Chairman of the Information Management Committee or their designated
representative;
three persons nominated from the Passenger Agency Conference drawn from:
Conference Officers;
One or more PAC Accredited Representatives;
Chairman of the BSP Committee or the BSP Global Advisory Committee;
three persons nominated from the Cargo Agency Conference drawn from:
Conference Officers;
One or more CAC Accredited Representatives;
Chairman of the CASS Committee or the CASS Global Advisory Committee;
A person from the banking community to provide advice on financial issues;
Five other persons from IATA Member airlines who have knowledge and experience of
the operations of the CASSs or;BSPs
There shall, in principle, never be more than one representative from any one Member
Airline, unless specifically recommended by the Director General, and in any case
never from the same discipline within that airline.
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Industry Distribution and Financial Services (IDFS)
The Director General will appoint the Chairman of the Committee from within its
membership. The Chairman shall operate as a full member of the committee with voting
rights;
Members of the Committee shall represent the interests of the IATA Settlement
Systems and not the interests of their airlines when serving on the Committee;
Members of the Committee shall serve for one year terms, and may be re-appointed;
The Director General shall appoint the Secretary of the Committee, who shall be ex
officio;
Observers may be invited to attend all or part of Committee meetings on approval of the
Chairman;
Committee members may not appoint alternates.
Roles and Responsibilities in consultation with Airlines include, but are not
limited to:
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IATA Settlement Systems Service Provisions Cargo
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IATA Settlement Systems Service Provisions Cargo
8
CHAPTER 2 CONFERENCE STRUCTURE
2.1 CARGO AGENCY CONFERENCE (CACONF)
2.1.1 Function
The Cargo Agency Conference takes action on matters relating to the relationships between
Airlines and accredited Cargo Agents and other Intermediaries, but excluding remuneration
levels. CAConf performs its functions under the authority granted to it by the IATA Annual
General Meeting.
2.1.2 Activities
It is responsible for the IATA Cargo Agency Programme, namely the establishment of global
cargo distribution standards. Certain functions may be delegated to task-oriented sub-
groups reporting to it.
CAConfs role and responsibilities relating to Cargo Accounts Settlement System include:
Global technical standards, including data interchange standards;
Global standard forms and related procedures;
Obligation on Agents to participate;
Reporting, Billing and Remittance frequencies/dates;
Irregularity and Default;
Distribution of money received from Agents in default;
Global, collective, Agent relations/consultative process;
Inclusion in CASS of non-IATA airlines and non-IATA sales intermediaries;
Inclusion in CASS of General Sales and Service Agents and Ground Handling Agents;
CASS Associate and Recipient participation criteria;
Late payment penalty fee assessment;
Governing local Agent/Airline consultative relationship.
CAConf has no responsibility for the operation and administration of the CASS network. The
IATA Board of Governors has assumed that responsibility and it has delegated that function
to IDFS. The administrative and operational functions are performed by IDFS, at the
direction of the IATA Board of Governors.
For the purpose of providing advice to ISS Management on customer service issues, and to
IDFS Management and the CAConf on IATA Settlement Systems standards, a
CASS Policy Group (CPG) has been formed. Wherever a CASS is in operation, a Local
Customer Advisory Group will be established.
2.2.2 Activities
Provides a CASS consultative forum between IDFS Management and Member airlines;
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IATA Settlement Systems Service Provisions Cargo
2.2.3 Membership
The CPG shall consist of not more than 12 member airlines.
The Cargo Committee shall elect the airline member delegates and alternates, including the
Chairman. The Vice-Chairman shall be elected by the CPG. Where possible, representation
on the CPG should give a balanced geographic and airline mix.
In addition to its permanent membership, the CPG may invite other participants to address
specific issues. IDFS Management permits observers, subject to prior agreement.
Members of the CPG shall represent the industry view and not that of their Airline.
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Conference Structure
Email: anchevalier@airfrance.fr
Tel: +33
Email: lvitulano@cargolux.com
Tel: +352 4211 3765
Fax: +352 4211 3458
TTY: LUXAHCV
Email: patricia_hwang@cathaypacific.com
Tel: (852) 27477008
Fax: (852) 21417008
Emirates Mr T G Venugopal (Venu)
Manager Airline Co-operation and Industry
Affairs
Email: tgvenugopal@emirates.com
Tel: +971 4 2033584
Fax: +971 4 2948134
Email: markj@etihad.ae
Tel: +971 2 5112701
Fax:
Email: tcfrazier@fedex.com
Tel: (310) 563-4326
Fax: (310) 563-4287
TTY: HDQCIFX
Email: jaijon@iberia.es
Tel: +34 91 5874254
Fax: +34 91 5873369
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IATA Settlement Systems Service Provisions Cargo
DELEGATE ALTERNATE
KLM Mr. Wilko Mindenhout
Director Accounting
Email: Wilko.Minderhout@klmcargo.com
Tel: +31 20 6490096
Fax: +31 (0) 654968468
E-mail: michael.ebsen@dlh.de
Tel: +49 (40) 50706473
Fax: +49 (40) 50707435
Email: toru.kiuchi@nca.aero
Tel: +81 476 33 5316
Fax: +81 476 33 5374
Email: vpcgomktg@saudiairlines.com
Tel: 02 686 4550
Fax: 02 686 1656
United Airlines Mr Peter Frankel Mr Walter Wollemberg
Snr Staff Analyst
Cargo Revenue Accounting
E-mail: peter.frankel@united.com
Tel: +1 847 700 3625
Fax: +1 847 700 7848
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Conference Structure
2.3.2 Activities
ISS Management may consult a local group for:
advice, as a user forum, on all local matters presented to it by ISS Management,
concerning the local operation of CASS;
advice to the local ISS Manager on the establishment of local CASS business
requirements and enhancements, especially where differences from world-wide
standards and policy are sought;
guidance to the local ISS Manager, concerning marketplace activities and development
opportunities and other local/area needs;
other matters, as appropriate.
2.3.3 Membership
The LCAGC will normally consist of not more than 10 persons. The Cargo Agency
Conference may authorise a larger number, following a request from an area. LCAGC
members and their designated alternates shall be elected for a two-year term by all
Participating Airlines in that CASS, from nominations received from these Participating
Airlines. Ideally, LCAGC members should be suitably qualified representatives at a senior
level, providing expertise in the different fields of the CASS activity. LCAGC members
attend LCAGC meetings as local industry representatives.
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IATA Settlement Systems Service Provisions Cargo
14
CHAPTER 3 THE IATA CARGO ACCOUNTS SETTLEMENT SYSTEM
(CASS) (Cargo Agency Conference Resolution 851)
3.1 INTRODUCTION
IATA developed the Cargo Accounts Settlement System with the objective of simplifying the
settling of accounts between cargo intermediaries and Carriers, thus reducing costs while at
the same time providing enhanced services to Agent and Carrier alike.
CASS-Export and CASS-Import & Terminal Charges, hereinafter referred to CASS-ITC,
are two totally independent systems, which can be implemented either separately or
together on a country-by-country basis. Both IATA and non-IATA air carriers are eligible to
participate in the systems, as are General Sales and Service Agents and Ground Handling
Agents, provided they satisfy qualifying criteria. The built-in flexibility of both systems
enables them to be adapted and enhanced to suit specific local market conditions and
evolving technology.
The systems are already successfully operating in many countries. To ensure complete
compatibility with the market place, the systems are introduced in close co-operation with
national associations of cargo agents and freight forwarders.
The first CASS developed by Members was launched in 1976 in Japan. Today CASS is a
world-wide system covering over 78 countries, with further expansion plans.
3.2 MISSION
1) Cost-efficiency:
To be a very efficient, cost-effective and streamlined settlement service provider of
choice.
2) Value added services:
To ensure continued customer satisfaction and growth by developing leading edge,
value-added services for the air cargo transportation industry based on our expertise.
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The IATA Cargo Accounts Settlement System (CASS)
amount due to all CASS Delivering Companies. Each Delivering Company receives the
reciprocal accounting information. The Recipient remits the total amount to the CASS
offices hinge account from which monies owed to CASS Delivering Companies are settled.
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18
The IATA Cargo Accounts Settlement System (CASS)
CASS
Office
Cargo
Agent Airline
E-delivery E-delivery
DPC
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IATA Settlement Systems Service Provisions Cargo
are active in the market. The ISS Manager guides and assists Airlines, Agents and the
Clearing Bank on CASS operational and procedural matters.
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CHAPTER 4 PARTICIPANTS IN A CASS
Participation in a CASS is subject to a number of conditions agreed by the Cargo Agency
Conference. For each category of participants the conditions are set out below. Complete
details can be found in Cargo Agency Conference Resolutions 851,851f, 851x, 851z & 853.
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IATA Settlement Systems Service Provisions Cargo
4.5 RECIPIENTS
In any country where a CASS-ITC has been implemented, a commercial intermediary, not
being an Air Carrier, which handles inbound air cargo consignments, may become a
Recipient under CASS-ITC subject to the following conditions:
The Recipient must act, for reward, as agent for consignees or as agent for persons indicated on
the Air Waybill as persons to be notified upon delivery or as customs consignees;
The Recipient must act as consolidator or break bulk agent;
Once accepted as a Recipient, the intermediary shall be required to remit monies due to CASS
Delivering Companies and other Members in accordance with the local CASS-ITC requirements;
The Recipient must execute an agreement with the Agency Administrator, which stipulates the
relevant conditions and requirements.
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CHAPTER 5 SERVICE SUPPLIERS AND CONTRACTING PARTIES OF A
CASS
Several parties are involved in the operation of a CASS. With each of them, a contractual relationship
exists that specifies the functions and responsibilities in addition to pricing, length of service and other
relevant conditions.
Contracting parties are usually selected on the basis of a tendering process conducted by ISS
Management in Geneva, which will also conclude all necessary contracts.
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CHAPTER 6 OPERATING PROCEDURES
This section describes the CASS activities/products or services and operational procedures to be
applied by ISS Management.
Note: Unless specifically stated to the contrary, the term Agent in this Manual refers to the IATA
Cargo Agents/Intermediaries and the participating CASS Associates where applicable.
a volume of air cargo transportation sales through Agents which economically justifies
the application of EDP techniques;
a wish on the part of Members to pool resources with a view to simplifying and
standardizing reporting and accounting procedures of Agents.
E-mail: cass@iata.org
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Operating Procedures
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IATA Settlement Systems Service Provisions Cargo
6.1.9.1 Rules and Procedures CASS Feasibility Study Advisory Groups/Airlines (FSAG)
1. Function
The CASS Feasibility Study Advisory Groups/Airlines (FSAG) are established wherever a
CASS Feasibility is conducted. Each FSAG provides advice to ISS Management on
customer service issues and in particular, establishing and addressing local needs.
2. Membership
The FSAG will normally consist of not more than 5 persons. Ideally, FSAG members should
be suitably qualified representatives at a senior level, providing expertise in the different
fields of the CASS activity.
3. Meetings, Quorum and Voting
IDFS Management, in consultation with the FSAG, determines the frequency of meetings.
Each FSAG is a consultative body and therefore there will be no formal voting. FSAG will
act in the form of making recommendations. Each FSAG will elect its Spokesperson from
among its members. The IDFS Management will act as Facilitator of these meetings. Other
Airlines considering participation in the proposed CASS may attend meetings as observers,
subject to the prior consent of the FSAG Facilitator.
4. IDFS Management may typically consult a FSAG for:
advice, as a user forum, on all local matters presented to it by IDFS Management, concerning the
possible future local operation of CASS;
advice to the IDFS Management on the establishment of local CASS business requirements and
enhancements, especially where differences from world-wide policy and standards are sought;
guidance to the IDFS Management, concerning;
marketplace activities and development opportunities, reporting and remittance criteria,
associates, distribution, methods of payments, and other local/area needs;
other matters, as appropriate.
5. Agenda and Reports
The Agenda of each FSAG shall consist of customer services issues on which IDFS
Management seeks the advice of the FSAG, or proposals submitted by Participating
Airlines. It shall be circulated by the FSAG Secretary not later than 10 days before the start
of the meeting. The report of FSAG meetings shall be circulated promptly by the Facilitator
to FSAG Members, all Participating Airlines, and IDFS Cargo.
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Operating Procedures
6.1.9.2 Rules and Procedures CASS Feasibility Study Advisory Groups/Agents (FSAG)
1. Function
The CASS Feasibility Study Groups/Agents (FSAG) are established wherever a CASS
Feasibility is conducted. Each FSAG provides advice to IDFS Management on customer
service issues and in particular, establishing and addressing local needs.
2. Membership
The FSAG/Agent will normally consist of not more than 5 persons. Ideally, FSAG members
should be suitably qualified representatives at a senior level, providing expertise in the
different fields of the CASS activity.
3. Meetings, Quorum and Voting
IDFS Management, in consultation with the FSAG, determines the frequency of meetings.
Each FSAG is a consultative body and therefore there will be no formal voting. The FSAG
will act in the form of making recommendations. Each FSAG will elect its Spokesperson
from among its members. The IDFS Management will act as Facilitator of these meetings.
Other Agents considering participation in the proposed CASS may attend meetings as
observers, subject to the prior consent of the FSAG Facilitator. Non-IATA Agents will not
participate in meetings.
4. Activities
IDFS Management may typically consult a FSAG for:
advice, as a user forum, on all local matters presented to it by IDFS Management, concerning the
possible future local operation of CASS;
advice to the local IDFS Management on the establishment of local CASS business requirements
and enhancements, especially where differences from world-wide policy and standards are sought.
guidance to the local Project Manager, concerning:
marketplace activities and development opportunities, reporting and remittance criteria,
Associates, Distribution, methods of payments, and other local/area needs;
other matters, as appropriate.
5. Agenda and Reports
The Agenda of each FSAG shall consist of customer service issues on which IDFS
Management seeks the advice of the FSAG, or proposals submitted by Participating
Agents. It shall be circulated by the FSAG Secretary not later than 10 days before the start
of the meeting. The report of FSAG meetings shall be circulated promptly by the Facilitator
to FSAG Members and IDFS Cargo.
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Operating Procedures
6.3.3 Distribution
Initial mailing to customers shall be with a covering letter, and the Manual shall be in the
possession of customers well in advance of the implementation of the CASS in order to
allow sufficient time for familiarisation with procedures.
6.3.4 Mailing List
The mailing list shall include:
a) Agents in the CASS area;
b) Full Participants;
c) Non-participating IATA Members serving or having placed stocks of their AWBs with
Agents in the CASS concerned;
d) CASS office;
e) Manager, IDFS;
f) Associates;
g) Any other parties the Local Customer Advisory Group may suggest to add to the
mailing list.
j) Settlement Procedures;
k) Notification of Changes;
l) Annual Sales Figures;
m) CASS Management Contacts;
n) Examples of Transactions.
6.3.6.2 Glossary
The glossary of CASS terms supplemented by local terms where required.
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Operating Procedures
6.3.6.5.1 As the level of performance of any CASS operation depends a great deal on the quality of
the source documents, full emphasis shall be placed on the necessity of issuing AWBs in
accordance with the provisions of Resolution 600a and the following:
AWBs for each Airline are to be issued in the consecutive order of the serial numbers; all current
stock is to be used before issuing from new stock;
supporting documents and forms shall be attached behind the AWB concerned;
where applicable, all documentation shall show the Agent code including the location identifier for
CASS.
6.4.2 General
6.4.2.1 Billing Participants
The CASS office is responsible for checking whether the data received from Billing
Participants is timely according to the agreed schedule and is in the format as described in
the CASS Technical Specifications Handbook. It must merge the Billing Participants
records with the records created as a result of data entry from Full Participants documents.
The resulting file serves as the database from which the output must be produced.
6.4.3 Input
The inputs received from Billing Participants are described respectively in Section 6.7.
These forms or records relate to:
Air Waybills (AWB);
Charges Correction Advices (CCA);
Debit/Credit Memorandum (DCM);
6.4.4 Output
From the information input, the CASS office shall produce:
Cargo Sales Invoice/Adjustments;
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IATA Settlement Systems Service Provisions Cargo
relation to the total number of unit transactions processed on behalf of all CASS Airlines for
that month. The number of unit transactions processed shall be the sum of such
transactions listed in the Cargo Sales Invoice/Adjustment sent by the CASS to each Airline
in respect of each Agent.
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Operating Procedures
6.4.5.2 Dispatch
Output documents sent to CASS Airlines are accompanied by the input documents
processed, in batches corresponding to the order in which they are recorded on the Cargo
Sales Invoice/Adjustments.
Notes:
1) Any of these amounts may be zero.
2) If the calculation of Net/Net Settlement results in a positive amount, it constitutes an
amount due by the Agent to the Airline.
3) If the calculation results in a negative amount, it constitutes an amount due by the
Airline to the Agent.
4) In certain countries, this amount will be influenced by Taxation procedures.
6.4.8 Currency
Air Waybills may be issued in another currency than that of the CASS Country. The
currency of settlement and thus the Invoice for settlement are normally in the currency of
the CASS country. If this is the case, the date of Air Waybill execution shall be used for
determining the exchange rate unless specific local circumstances dictate otherwise.
6.4.11 Airline Mandate of CASS Invoicing Services (EU Member States Only)
In accordance with EU Directive 115, CASS participating Airlines will be required to
complete a Mandate authorising IATA to be their CASS Invoice provider in EU Member
States.
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Operating Procedures
Effective January 1, 2010 the intra-community transport of goods in a B2B situation are taxable
in the country where the customer is located. Whenever the Agent is a company registered for
VAT, the VAT in the Agents country will apply, and the Agent is liable to self-assess and to
remit the tax.
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IATA Settlement Systems Service Provisions Cargo
6.6.2.1 Implications:
Agents and airlines will be able to participate in any EU-based CASS using only the VAT
registration number and address in the country/countries where they are established for
VAT purposes.
Upon request, IATA will update the participants address and VAT registration number in
CASS, for each CASS operation country.
Airlines will charge VAT only when the agent and the airline have VAT registration in the
same country.
CASS invoices will accommodate the requirement to differentiate between EU Cargo,
International Cargo and Domestic operations.
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Operating Procedures
Legal references:
Article 44 of the EU Directive 2008/8/EC dated 12 February 2008
VAT Committee - Working paper No 619, Brussels, 11 May 2009, Article 5.2,
Proposal for a Council Regulation laying down implementing measures for Directive
2006/112/EC on the common system of value added tax (Recast), Chapter V Place of
taxable transactions.
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IATA Settlement Systems Service Provisions Cargo
If the Agent is not registered for VAT (B2C), then the tax treatment is the same as for
the domestic sales. The Airline will have to ensure that it is registered for VAT in the
country of the Agent, in order to be able to collect and remit the VAT.
The liability to issue tax invoices in respect to credit sales stays with the Airlines. IATA
responsibility is limited to the supply of invoice-processing services to the CASS
participants. IATA acts as a third party and by no mean can this service be regarded as a
subrogation in the obligations of the participants towards the tax authorities of their country.
CASS was enabled to ensure that the content of the invoices is in line with the provisions of
Article 226 of the EU Directive 2006/112/EC.
6.6.3.7 Rate of VAT
Each EU Member State determines the rate of VAT applicable in its territory. Given the
practical situations in air cargo as explained above, the applicable rate for a transaction is the
standard VAT rate in the country where the VAT remittance obligation arises in effect on the
AWB execution date (tax point).
In case the VAT percentage is amended from a certain date, the CASS shall use the AWB
Date of Execution for the determination of the VAT percentage to be used for the individual
transaction. However, in certain countries, local fiscal regulations may stipulate that the date of
the Invoice must be used for that purpose.
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Operating Procedures
Subsets
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Operating Procedures
Collectable VAT
One column of the invoice will show the collectable VAT for each Intra-EU Cargo
consignment as provided by the CASS Airline or as calculated on that CASS Airlines
instruction..
6.7.2 Language
Administrative forms originated by the Agent shall be printed in English, but the language(s)
of the country/area of the CASS may also be used where deemed appropriate and
recommended by the Local Customer Advisory Group concerned.
6.7.3 Requisition
When a CASS is implemented, where applicable an initial supply of administrative forms is
placed with each Billing Participant and Air Waybill issuing office of each Agent. Thereafter,
the local ISS Manager, on request, supplies replacement stocks, by use of an
Administrative Form Requisition (AFR).
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Net/Net Sales.
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Operating Procedures
2A AWB Number
AirlineCode 3
Serial Number 8
2B Origin 3
2C Destination 3
2D Date of Execution (AWB) (see Note 1) 7
3B Agent Code 14
5A Weight Indicator (K or L) 1
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Examples
Brazil 57 1 9001 100 1
Canada 60 1 9010 111 2
Before implementation of this system, codes for Associates were allocated and shown in
the following manner:
Format: 99-9 ffff/fff f
Example CASS Associate:
99-9 7158/0074
99 Associates in all CASS
- Hyphen
9 Operations
7158 Associate Code
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IATA Settlement Systems Service Provisions Cargo
/ Slant
007 Address Code
4 Check Digit (1)
1) Dividing by 7 the first 10 digits, and the remainder being the check digit, derives the
check digit.
2) The local ISS Manager shall administer the CASS address code procedures.
3) A list of Associate designations shall be maintained and distributed by the local ISS
Manager.
6.7.10 CASS Debit/Credit Memo (DCM)
Debit/Credit Memos are used by CASS Airlines and the CASS for the correction of errors
when billing items are found to be incorrect. When an error has indeed been made the
Agent immediately informs the CASS Airline in question of the fact. If the Airline agrees with
the correction it shall submit a DCM via billing input file or online to the CASS for inclusion
in the next billing.
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Where the output as described in Section 3 has been dispatched late, ISS Management, in consultation with the LCAGC,
may decide to postpone the remittance date.
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amount due as set out in the Export Billing Statement Airline the CASS shall immediately
notify the ISS Management.
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Operating Procedures
Carrier admits the existence of the dispute, no further action shall be taken by the local ISS
Management. The Carrier and the Agent shall jointly settle the dispute. In the event that the
carrier does not admit the existence of the dispute, the local IDFS Management shall
require the Agent either, to supply the local ISS Management with documented evidence
demonstrating the existence of the dispute, or, to pay the amount of the short payment into
an escrow account where it shall be kept until such time that the dispute between the
Agent and the Carrier has been recognised or settled.
If, as a consequence of no action or recommended solution being received from the Carrier,
a dispute is not resolved before the deadline date set for finalisation, then the monies held
in escrow account will be credited back to the Agent including any accrued interest.
The deadline date for finalisation of a dispute, where monies have been taken into escrow
account, shall be sixty (60) days from and including the date the ISS Manager is first
notified that the dispute exists.
In the event that neither sufficient evidence for the existence of the dispute, nor payment in
escrow has been received by the tenth day following the remittance date, the Agency
Administrator shall invoke default action in accordance with the applicable Cargo Agency
administration rules.
If by the end of the grace period the Agent has not advised that the short payment is due to
a dispute with a specific Carrier, the local ISS Management shall instruct the CASS to
deduct from each of the creditor Carriers an amount in proportion of their share of the total
amount due from that Agent.
Upon receipt of the outstanding balance from the Agent, the CASS shall promptly pay out to
the creditor Carriers the balance due to each and shall amend its accounting records
accordingly. The creditor Carriers shall bear the loss on any unsettled outstanding balance
subject to the usual debt collection recourse.
* the short payment cannot be in excess of the amount invoiced for the consignment(s)
subject to the dispute in the applicable billing period. If the short payment is in excess of
such amount, the irregularity and default provisions of the applicable Cargo Agency
administration rules will apply.
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Operating Procedures
6.13.2 Application
Where the CASS Airlines have agreed to admit CASS Associates or Recipients, a person
applying to become a CASS Associate or Recipient must sign an agreement in the form
specified in Resolution 851 or 853 respectively. The signed agreement is sent to the
Agency Administrator for action.
6.13.3 Agreement
The agreement is executed by the Agency Administrator on behalf of the CASS Airlines.
Subsequently, the names of the CASS Airlines will be entered on the list in the First
Schedule of the agreement.
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IATA Settlement Systems Service Provisions Cargo
Administrator shall review the financial standing of the CASS Associate or Recipient. If he
finds the financial standing satisfactory, he shall instruct the CASS to resume processing
transactions originated by the CASS Associate or Recipient. If he finds the financial
standing unsatisfactory, he shall terminate such CASS Associate or Recipient agreement
pursuant to Paragraph titled Termination of Appendix D to Resolution 851 or 853, as
applicable.
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Operating Procedures
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IATA Settlement Systems Service Provisions Cargo
are sent at least weekly, but in any event not later than 7 calendar days after the AWB
issuing date.
3. The EDI Agent may take delivery of the FAC message for analysis in its own system. If
the Agent disagrees with the EDI Airlines assessment of the incentive or any other
amount that may have been adjusted by the Airlines FAC message, it has until 9
calendar days after the AWB issuing date to transmit an Adjustment Request Message
(FAR). Only one request for adjustment may be transmitted in relation to each
transaction.
4. If the EDI Airline does not accept, in full or in part, the Adjustment Request, it has until
11 calendar days after the Air Waybill issuing date to transmit an Airline Confirmation
Message (FAC). If the EDI Airline accepts the Adjustment Request, it can simply forego
transmitting these additional messages. (At any time after the transmission of an FFT
message, the Carrier is in a position to transmit an FCV message which has the effect
of voiding or cancelling the transaction entirely).
5. In case of unavailability of the service provider(s), Section 6.15.9 will apply.
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Operating Procedures
Apply all relevant checks and balances according to the requirements specified for the CASS;
Merge the files so constructed with the data received from Full and Billing Participants;
Process all data and produce all outputs as normally requested, but suppress printing of invoices
and billing statements in respect of EDI-Agents and EDI-Airlines in countries where such printing is
not a legal or fiscal requirement;
Transmit CASS Invoice Messages (FCI) with detailed invoice Data and CASS Remittance
Messages (FCR) with total amounts due to EDI Agents and EDI Airlines. Produce also normal
paper invoices where legally or fiscally required;
Transmit Hinge Account Planning Messages (FCH) to the Settlement Bank indicating the amount
to be paid by (or drafted from the account of) each Agent and the amount to be settled with each
CASS Airline.
original to be kept by both parties to secure the legal effects of the act.
These principles apply to all presently written documents e.g. Air Waybill, Invoice, etc.
Failure to meet one of these requirements nullifies the act(s) and therefore cancels all legal
effects thereof. This renders all transactions that were processed through CASS-EDI
procedures legally non-existent, thus disqualifying the entire set-up.
It is an absolute requirement that in an EDI environment these three principles are also
adhered to and thus are fulfilled by legally accepted equivalents. Reliability of the
environment depends on systems of the parties exchanging information.
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Operating Procedures
6.15.6 Protocols
The (selection of) communication protocols to be used by EDI Agents, EDI Airlines and the
CASS are as agreed with the vendor of the communication services.
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IATA Settlement Systems Service Provisions Cargo
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Operating Procedures
6.15.13 Costs
The costs for EDI are as follows:
a. Software for each participant
These are the costs to be carried by each participant for the adaptation of its own
system so that it can transmit and receive/process data.
b. Connection charges
These are the costs charged by the telecommunication network for the connection and
thus the possibility to transmit to or receive data from other participants. These costs
will be charged to each participant.
c. Usage charges
These are the costs for transmission of messages. The sender pays principle shall be
applied. The carrier must therefore be charged for the costs of transmitting FFT, FAC
and FCV messages to and from the CASS Engine, the Agent should be charged with
the cost for transmitting FAR messages and the CASS should include in its charge per
UTP the costs for transmitting FCI, FCR and FCH messages.
N.B. the transmission of a message to a mailbox leads to one or two further
transmissions at the charge of the original data initiator.
d. CASS costs
The CASS also will incur increased costs. It has to adapt its system, must have a
connection to the network and will transmit messages. The costs shall be borne by the
Carriers in accordance with the number of UTPs. (N.B. also Full and Billing Participants
will be affected as the CASS will transmit their data to the EDI Agents).
e. CASS Management costs
These are the increased costs for ISS Management in relation to its control duties.
They are recovered via application of the ISS Pricing policy.
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IATA Settlement Systems Service Provisions Cargo
5. shall not have the possibility to change/amend the Air Waybill data once the Air Waybill
has been printed.
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Operating Procedures
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IATA Settlement Systems Service Provisions Cargo
The Subscriber shall not discuss the content of the statistics with competitors or other third
parties. The information can not be used for an activity which may be perceived as restraining
trade by fixing prices or sales terms, allocating markets, regulating production or capacity or
excluding other competitors from a market;
The Subscriber will indemnify IATA for any liability resulting from misuse or disclosure of the
information to third parties;
Subscribers may elect to receive the MSS on paper or via electronic means. For production
and distribution costs see section 6.17.7.
The subscription form is shown in Section 6.17.9.
6.17.4 Reports
The Top Report that will be produced for each Airline participating in a CASS operation will
contain the following information for each IATA Traffic region:
The report will provide the requesting CASS Airlines results versus the total local market
sales, as reported through the specific CASS operation.
1. CASS Total Net Revenue Revenue on all sales as reported to CASS.
2. Airline Total Gross The Total Weight and Valuation Charges as stated
Revenue* on the Air Waybills as reported to CASS.
3. Airline Total Net Total Revenue for the Airline (Weight/Valuation
Charges minus discounts/incentives).
4. Airline % Discount The difference between Airline Total Gross and
Airline Total Net expressed in a percentage.
5. Market Share Net The Airline Total Net expressed in a percentage of
CASS Total Net Revenue.
6. CASS Total Weight ** The Total Gross Weight of all sales reported to
CASS.
7. Airline Total Weight The Total Gross Weight of the Airlines sales.
Information is provided in respect of the calendar month of sales, and cumulative for the
period from the beginning of the year until the current month of sales. The cumulative
figures are compared with the same period of the previous year and results are provided in
the form of an index whereby last year = 100.
Individual Airlines may request further breakdowns of these figures, e.g. reports showing
information:
per destination country;
per destination city;
per agent.
or in any other legally acceptable combination. In each report, comparisons will be made
between the figures of the whole market and those of the individual Airline. The costs for
these more detailed reports are dependent upon the level of detail of actual requests.
A subscriber requesting such reports may contact the local ISS Manager directly.
Model report is reproduced in Sections 6.17.10
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IATA Settlement Systems Service Provisions Cargo
A subscriber requesting such reports may contact the Cargo IS team directly.
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Operating Procedures
Name:
E-Mail
Address: Telephone #:
being authorised to act on its behalf, and being a participant in the Cargo Accounts
Settlement System (CASS), wishes to subscribe to the Cargo Intelligence Service.
IATA has placed limitations on the distribution and use of the Statistical Reports (the
Statistics). The Statistics are licensed to the Subscriber and are not sold. The Statistics
are supplied under the following conditions to which the Subscriber agrees to adhere:
The Subscriber shall use any statistics for in-house purposes only.
The Subscriber shall not, copy for the benefit of, retransmit or provide the Statistics to,
any third party.
The Subscriber will indemnify IATA for any liability resulting from a breach of these
Terms of Use .
The Subscriber acknowledges and agrees that monetary damages shall be an
inadequate remedy in the event of a breach by Subscriber of these Terms of Use and
will entitle IATA to obtain injunctive relief and other remedies otherwise available at law,
in equity or by Statute in the event of such a breach or intended or threatened breach.
Place, Date:
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IATA Settlement Systems Service Provisions Cargo
Paper Form
Diskette Format
Airline
c/o
Address 1
Address 2
Address 3
City
Postal Code
Country
If electronic data transfer would become available, we would be/would not be interested in
receiving the Top Reports using that type of data transfer.
We accept that the annual charge for the central production and distribution of the Top
Reports is debited to us by IATA through the Clearing House in four quarterly instalments,
February, May, August, November.
(Signature) ______________________________________________________________
(Name) ______________________________________________________________
(Title) ______________________________________________________________
_______________________________________________________ (Date)
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Operating Procedures
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IATA Settlement Systems Service Provisions Cargo
Region
Country Country Name Code Region Name Area
DZ Algeria AF Africa 2
AO Angola AF Africa 2
BJ Benin AF Africa 2
BW Botswana AF Africa 2
BV Bouvet Island AF Africa 2
BF Burkina Faso AF Africa 2
BI Burundi AF Africa 2
CM Cameroon AF Africa 2
CV Cape Verde AF Africa 2
CF Central African Republic AF Africa 2
TD Chad AF Africa 2
KM Comoros AF Africa 2
CG Congo AF Africa 2
CD Congo, Democratic of The AF Africa 2
CI Cote dIvoire AF Africa 2
DJ Djibouti AF Africa 2
GQ Equatorial Guinea AF Africa 2
ER Eritrea AF Africa 2
ET Ethiopia AF Africa 2
GA Gabon AF Africa 2
GM Gambia AF Africa 2
GH Ghana AF Africa 2
GN Guinea AF Africa 2
GW Guinea-Bissau AF Africa 2
KE Kenya AF Africa 2
LS Lesotho AF Africa 2
LR Liberia AF Africa 2
LY Libyan Arab Jamahiriya AF Africa 2
MG Madagascar AF Africa 2
MW Malawi AF Africa 2
ML Mali AF Africa 2
MA Morocco AF Africa 2
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Operating Procedures
Region
Country Country Name Code Region Name Area
MR Mauritania AF Africa 2
MU Mauritius AF Africa 2
YT Mayotte (FR) AF Africa 2
MZ Mozambique AF Africa 2
NA Namibia AF Africa 2
NE Niger AF Africa 2
NG Nigeria AF Africa 2
RE Reunion (FR) AF Africa 2
RW Rwanda AF Africa 2
ST Sao Tome and Principe AF Africa 2
SN Senegal AF Africa 2
SC Seychelles AF Africa 2
SL Sierra Leone AF Africa 2
SO Somalia AF Africa 2
ZA South Africa AF Africa 2
SZ Swaziland AF Africa 2
TZ Tanzania, United Republic of AF Africa 2
TG Togo AF Africa 2
TN Tunisia AF Africa 2
UG Uganda AF Africa 2
ZM Zambia AF Africa 2
ZW Zimbabwe AF Africa 2
SH St. Helena AF Africa 2
EH Western Sahara AF Africa 2
AF Afghanistan AS South Asian Subcontinent 3
BD Bangladesh AS South Asian Subcontinent 3
BT Bhutan AS South Asian Subcontinent 3
IO British Indian Ocean Territory EA South Asian Subcontinent 3
IN India (incl Andaman Islands) AS South Asian Subcontinent 3
TF French Southern Territories EA South Asian Subcontinent 3
MV Maldives AS South Asian Subcontinent 3
NP Nepal AS South Asian Subcontinent 3
PK Pakistan AS South Asian Subcontinent 3
LK Sri Lanka AS South Asian Subcontinent 3
AI Anguilla CB Caribbean 1
AG Antigua and Barbuda CB Caribbean 1
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IATA Settlement Systems Service Provisions Cargo
Region
Country Country Name Code Region Name Area
AW Aruba CB Caribbean 1
BB Barbados CB Caribbean 1
BZ Belize CA Central America 1
KY Cayman Islands CB Caribbean 1
CR Costa Rica CA Central America 1
CU Cuba CB Caribbean 1
DM Dominica CB Caribbean 1
DO Dominican Republic CB Caribbean 1
SV El Salvador CA Central America 1
GD Grenada CB Caribbean 1
GP Guadeloupe CB Caribbean 1
Incl. St. Bathelemy and
Northern St. Martin
GT Guatemala CA Central America 1
HT Haiti CB Caribbean 1
HN Honduras CA Central America 1
JM Jamaica CB Caribbean 1
MQ Martinique CB Caribbean 1
MS Montserrat CB Caribbean 1
AN Netherlands Antilles CB Caribbean 1
Incl. Bonaire, Curazao and
Southern St. Martin
NI Nicaragua CA Central America 1
PA Panama CA Central America 1
LC Saint Lucia CB Caribbean 1
VC Saint Vincent and the CB Caribbean 1
Grenadines
KN St. Kitts-Nevis CB Caribbean 1
TT Trinidad and Tobago CB Caribbean 1
TC Turks and Caicos Islands CB Caribbean 1
VG British Virgin Islands (GB) CB Caribbean 1
MX Mexico CA Central America 1
TP East Timor EA South East Asia 3
BN Brunei Darussalam EA South East Asia 3
KH Cambodia EA South East Asia 3
TW Chinese Taipei EA South East Asia 3
GU Guam EA South East Asia 3
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Operating Procedures
Region
Country Country Name Code Region Name Area
HK Hong Kong (SAR), China EA South East Asia 3
ID Indonesia EA South East Asia 3
KZ Kazakhstan EA South East Asia 3
KG Kyrgyzstan EA South East Asia 3
LA Lao Peoples Democratic EA South East Asia 3
Republic
MO Macau (SAR), China EA South East Asia 3
MY Malaysia EA South East Asia 3
MH Marshall Islands EA South East Asia 3
FM Micronesia EA South East Asia 3
MN Mongolia EA South East Asia 3
MM Myanmar EA South East Asia 3
MP Northern Mariana Islands EA South East Asia 3
CN Peoples Republic of China EA South East Asia 3
PH Philippines EA South East Asia 3
XU Russian Federation EA South East Asia 3
(East of the Urals)
SG Singapore EA South East Asia 3
TJ Tajikistan EA South East Asia 3
TH Thailand EA South East Asia 3
TM Turkmenistan EA South East Asia 3
UZ Uzbekistan EA South East Asia 3
VN Viet Nam EA South East Asia 3
AL Albania EU Europe 2
AD Andorra EU Europe 2
AM Armenia EU Europe 2
AT Austria EU Europe 2
AZ Azerbaijan EU Europe 2
BY Belarus EU Europe 2
BE Belgium EU Europe 2
BA Bosnia and Herzegovina EU Europe 2
BG Bulgaria EU Europe 2
HR Croatia EU Europe 2
CY Cyprus EU Europe 2
CZ Czech Republic EU Europe 2
DK Denmark EU Europe 2
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IATA Settlement Systems Service Provisions Cargo
Region
Country Country Name Code Region Name Area
EE Estonia EU Europe 2
FO Faroe Islands EU Europe 2
FI Finland EU Europe 2
FR France EU Europe 2
GE Georgia EU Europe 2
DE Germany EU Europe 2
GI Gibraltar EU Europe 2
GR Greece EU Europe 2
HU Hungary EU Europe 2
IS Iceland EU Europe 2
IE Ireland EU Europe 2
IT Italy EU Europe 2
LV Latvia EU Europe 2
LI Liechtenstein EU Europe 2
LT Lithuania EU Europe 2
LU Luxembourg EU Europe 2
MK Macedonia (FYROM) EU Europe 2
MT Malta EU Europe 2
MD Moldova, Republic of EU Europe 2
MC Monaco EU Europe 2
NL Netherlands EU Europe 2
NO Norway EU Europe 2
PL Poland EU Europe 2
PT Portugal EU Europe 2
Incl. Azores and Madeira
RO Romania EU Europe 2
RU Russian Federation EU Europe 2
SM San Marino EU Europe 2
SK Slovakia EU Europe 2
SI Slovenia EU Europe 2
ES Spain and Canary Islands EU Europe 2
SE Sweden EU Europe 2
CH Switzerland EU Europe 2
TR Turkey EU Europe 2
UA Ukraine EU Europe 2
GB United Kingdom EU Europe 2
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Operating Procedures
Region
Country Country Name Code Region Name Area
YU Serbia and Montenegro EU Europe 2
SJ Svalbard and Jan Mayen EU Europe 2
Island
VA Vatican City State EU Europe 2
JP Japan JK Japan and Korea 3
KP Korea, Democratic Peoples JK Japan and Korea 3
Republic of
KR Korea, Republic of JK Japan and Korea 3
BH Bahrain ME Middle East 2
EG Egypt ME Middle East 2
IR Iran ME Middle East 2
IQ Iraq ME Middle East 2
IL Israel ME Middle East 2
JO Jordan ME Middle East 2
KW Kuwait ME Middle East 2
LB Lebanon ME Middle East 2
PS Occupied Palestinian Territory ME Middle East 2
OM Oman ME Middle East 2
QA Qatar ME Middle East 2
SA Saudi Arabia ME Middle East 2
SD Sudan ME Middle East 2
SY Syrian Arab Republic ME Middle East 2
AE United Arab Emirates ME Middle East 2
Incl. Abu Dhabi, Ajman, Dubai,
Fujairah, Ras-al-Khaimah,
Sharjah and Umm al Qaiwain
YE Yemen, Republic of ME Middle East 2
BS Bahamas CB Caribbean 1
BM Bermuda NA North America 1
CA Canada NA North America 1
US USA NA North America 1
GL Greenland NA North America 1
PR Puerto Rico (US) CB Caribbean 1
PM St. Pierre and Miquelon NA North America 1
UM US Minor Outlying Islands NA North America 1
Incl. Midway, Johnston and
Wake Islands
VI Virgin Islands, U.S. CB Caribbean 1
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Region
Country Country Name Code Region Name Area
PE Peru SA South America 1
FK Falkland Islands (GB) SA South America 1
GS South Georgia and the South SA South America 1
Sandwich Islands
AR Argentina SA South America 1
BO Bolivia SA South America 1
BR Brazil SA South America 1
CL Chile SA South America 1
CO Colombia SA South America 1
EC Ecuador SA South America 1
GF French Guiana SA South America 1
GY Guyana SA South America 1
PY Paraguay SA South America 1
PE Peru SA South America 1
SR Suriname SA South America 1
UY Uruguay SA South America 1
VE Venezuela SA South America 1
AQ Antarctica SW South West Pacific 3
CX Christmas Island SW South West Pacific 3
CC Cocos (Keeling) Islands SW South West Pacific 3
NF Norfolk Island (AU) SW South West Pacific 3
AS American Samoa (US) SW South West Pacific 3
AU Australia SW South West Pacific 3
CK Cook Islands SW South West Pacific 3
FJ Fiji SW South West Pacific 3
PF French Polynesia SW South West Pacific 3
KI Kiribati SW South West Pacific 3
Incl. Canton Islands
HM Heard and McDonald Islands SW South West Pacific 3
NR Nauru SW South West Pacific 3
NC New Caledonia SW South West Pacific 3
Incl. Loyalty Islands
NZ New Zealand SW South West Pacific 3
NU Niue (NZ) SW South West Pacific 3
PG Papua New Guinea SW South West Pacific 3
PW Palau EA South East Asia 3
WS Samoa SW South West Pacific 3
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Operating Procedures
Region
Country Country Name Code Region Name Area
PN Pitcairn Island SW South West Pacific 3
SB Solomon Islands SW South West Pacific 3
TK Tokelau SW South West Pacific 3
TO Tonga SW South West Pacific 3
TV Tuvalu SW South West Pacific 3
VU Vanuatu SW South West Pacific 3
WF Wallis and Futuna Islands SW South West Pacific 3
(FR)
Regions
AF Africa
AS South Asian Subcontinent
CA Central America
CB Caribbean
EA South East Asia
EU Europe
JK Japan and Korea
ME Middle East
NA North America
SA South America
SW South West Pacific
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CHAPTER 7 AGREED POLICIES
The CASS Policy Group (CPG) is responsible for providing policy direction to IDFS on CASS matters.
This section reflects a series of agreed policies derived from this process, and is subject to ongoing
review. If clarifications are required, these should be addressed to: CASS@iata.org.
7.4 BUDGETS
At the beginning of every August, each LCAGC should be convened by the local CASS
Manager to jointly review the budget for the coming year. The budget should include all
revenues and costs arising locally, regionally and centrally. It should be prepared on an
IATA standard single spreadsheet format with prescribed headings and, it would be subject
to quarterly checks at CPG and by the LCAGCs Chairperson and CASS Manager. CASS
Central management would be in charge of providing proper details regarding
central/regional costs in a timely manner. From Jan 2010 CASS Central Management
charges will be charged to Airline and GSA Head Offices including any Local Management
Fees (LMF) and data processing costs.
After the August review, budgets would then be sent to the CPG not later than December
for final review and endorsement.
Airlines will get back surplus through on-going operational costs on monthly adjustments.
Financial Reporting
On a monthly basis, all IATA cost centres are required to report to the central finance
department. This monthly reporting encompasses actual vs. budgeted performance,
variance analysis and financial projections through to year-end.
The IATA Cargo regional team has been granted access to this data on a summary basis to
enable the following monitoring activity:
Actual vs. Budget cost performance;
Actual vs. Budget revenue performance;
LMC adjustments to achieve budgeted results;
Financial issues.
Operational Reporting
Additionally, CASS field offices will be requested to provide the IATA Cargo regional offices
with the following Operational data and Key Performance Indicators (KPIs):
Staff movements (leavers/joiners);
Customer issues (Forwarder and Carrier);
LCAGC Meeting reports;
Settlement Stats;
Payment on time by value percentage;
Non payments by end of grace period and by value percentage;
Irregularities issued;
Defaults issued;
Hinge reconciled;
CPG follow up issues;
Developments/Projects status;
Carrier joiners/leavers.
CPG Reporting
In order to provide sufficient key information to the CPG to enable effective monitoring the
following is proposed:
Annual
Field office Budget summaries;
Central/Regional budget summaries;
End of year financial summary report.
Quarterly
Budget vs. Actual performance;
Variance reports;
LMC adjustment advice;
Processing/volume reports;
Settlement statistics;
Key financial variances by CASS;
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Agreed Policies
a) All Parties
CASS billing outputs shall either be by electronic output (via e-mail, or web
download).
No. of
Electronic
Traffic document Records Record ID Contents
Air Waybill (AWB) 1 AWM/AW1 Billing data
CCO Original Amounts
Charges Correction Advice (CCA) 2
CCR Revised Amounts
DCO Original Amounts
Debit/Credit Memorandum (DCM) 2
DCR Revised Amounts
Other Charges Reporting 1 CC3 Corrections
Other Charges Reporting 1 DC3 Corrections
Import Billing Instruction 1 IBI Billing data
2 IBO Original Amounts
Import Billing correction
IBR Revised Amounts
Import Billing Unit 1 IBU Unit-level billing data
Courier Baggage Voucher 1 CBV Billing data
CBO Original Amounts
Courier Baggage Correction (CBC) 2
CBR Revised Amounts
(UTP) Price
The core service will be priced as an amount per each Unit Transaction Processed. Any
volume based discounts achieved through the implementation of CASSLink, the global
processing solution, will be factored into lowered unit processing costs.
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7.13.2 EXPORT
The global data processing centre utilising CASSLink, a fully web based customer
interactive tool will be used for all CASS operations.
Airlines shall receive full settlement on the settlement date, unless Settlement is based on
the funds received methodology.
Any hinge account interest (Debit or Credit) shall be adjusted forward against management
fees on a monthly basis and shared in accordance with the standard cost sharing formula.
Airline settlement bank accounts shall have reciprocal efficient facilities, thus allowing
adjustment/claw back at the end of each grace period, subject to local banking laws and
practices.
knowledge of Cargo accounting and Cargo sales processes, and able to present and promote
CASS/Cargo to industry forums.
IATA provides settlements to CASS Airlines/GSSAs for Air Waybill sales on the dates
described and notified in the appropriate CASS calendar. CASS Airlines/GSSAs are
required to verify and reconcile their reports of sales and the amounts settled by IATA. Any
CASS Airline/GSSA which notices a discrepancy between its report of sales and the
amount actually settled by IATA must report such discrepancy to IATA as soon as possible.
A CASS Airline/GSSA that fails to report such discrepancy to IATA within 90 days of the
date of applicable settlement will be deemed to have agreed to the reconciliation of the
reported sales and the amount actually settled.
Information posted to CASSlink for download by CASS Airlines/GSSAs will be stored for a
time period sufficient to comply with local legislation, thereafter it will be removed from the
system. CASS Airlines/GSSAs must ensure that they download such information and
maintain it in their own records as it will not be available directly from IATA after the period
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IATA Settlement Systems Service Provisions Cargo
referred to above. Any CASS Airline/GSSA that requests such information from IATA
after this period referred to above will be liable for any charges that the DPC may levy."
Furthermore, any discrepancies identified by a CASS Airline/GSSA in its invoices relating to
charges for CASS services, must be reported to IATA within 30 days of the issue of such
invoices. After 30 days CASS Airlines/GSSAs will be deemed to have agreed to the
contents, accuracy of the information supplied and the amounts claimed by IATA.
7.19 STATISTICS
Top reports will be made available to all CASS participants in their markets free of charge.
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GLOSSARY OF TERMS
AGENCY ADMINISTRATOR means the IATA official designated by the Director General from time
to time as the holder of that office, or his authorised representative.
AGENCY COMMISSIONER (sometimes called the Commissioner) means the person designated by
the Director General as the holder of that office, or his authorised representative, who exercises
jurisdiction over matters prescribed by the Cargo Agency Conference.
AGENCY DISTRIBUTION MANAGER means the IATA official designated by the Agency
Administrator to head the Agency Distribution Office and to manage the Cargo Agency registration
programme for countries in which Resolution 803 is applicable.
AGENT (sometimes referred to as IATA Cargo Agent) means a legal person which is a registered
IATA Cargo Agent whose name is entered on the Cargo Agency List, having executed an IATA Cargo
Agency Agreement having been adjudged to have met the registration and retention criteria as
specified in the Cargo Agency Rules. This term also includes IATA European Air Cargo programme
Intermediaries who conduct transactions in accordance with Part 1 of the European Air Cargo
programme form of Cargo Intermediary Agreement.
AIRLINE means a Member participating, or eligible to participate, or a non-IATA carrier participating
in the Cargo Accounts Settlement System of a country/area.
AIRPORT shall include any location designated by an Airline for general acceptance of all
consignments ready for carriage.
AIR WAYBILL means the document made out by or on behalf of the shipper, which evidences the
contract between the shipper and the Carrier for carriage of goods. (Note: upon ratification of Montreal
Protocol No.4 to the Warsaw Convention, the term Air Waybill shall, where the context so requires,
also mean the shipment record referred to in certain Cargo Services Conference Resolutions).
AIR WAYBILL NEUTRAL means the standard automated air waybill without identification of the
issuing carrier (described in Resolution 600a), for use by IATA Cargo Agents.
AIR WAYBILL TRANSMITTAL (sometimes referred to as AWT) means the form used by a CASS
participant to submit to the CASS records of accountable transactions.
ARBITRATION BOARD means the body set up under the provision of the relevant Cargo Agency
Rules to arbitrate on a dispute arising under these Rules.
BILLING PARTICIPANT means a CASS-Export or CASS-Import participant that submits to the
CASS Air Waybill or other accounting transaction data in an electronically readable form.
CARGO ACCOUNTS SETTLEMENT SYSTEM (CASS-Export) means the method of accounting
and settling accounts between CASS-Export Airlines on the one hand, and their Agents on the other
hand, described in Resolution 851 and its Attachments and provided for in Resolution 801r.
CARGO AGENCY AGREEMENT (sometimes referred to as the Agreement) means an Agreement
in the form prescribed in Resolution 801a as amended from time to time.
CARGO AGENCY CONFERENCE (sometimes referred to as Conference) means the permanent
Conference of Member established by IATA, to take action on matters pertaining to relationships
between airlines and intermediaries engaged in the sale and/or processing of international air cargo,
but excluding remuneration levels.
CARGO AGENCY LIST means the list published by the Agency Administrator, containing the names
and addresses of all IATA Cargo Agents.
CARGO AGENCY PROGRAMME means:
a) the various IATA Resolutions, rules and procedures adopted by the Conference, and
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IATA Settlement Systems Service Provisions Cargo
b) the provisions established where applicable by the Cargo Agency Programme Joint Council or
Cargo General Assembly, pursuant to the authority delegated by the Cargo Agency Conference
under the provisions of the respective Cargo Agency Rules.
CARGO AGENCY RULES (sometimes called these Rules) means the Cargo Agency Conference
Resolutions and Attachment(s), which apply in the Specified Country of the IATA Cargo Agent.
CARGO AGENTS HANDBOOK (sometimes called the Handbook) means the publication, issued
on the authority of the Director General, containing the IATA Resolutions, associated regulations
derived therefrom and other information applicable in the Specified Countries listed in the Handbook.
CARGO EXECUTIVE COUNCIL means a council consisting of representatives of Airlines of the
country or group of countries as appropriate and representatives of the recognized national
association of agents convened to assist the Cargo General Assembly in the performance of its
functions.
CARGO GENERAL ASSEMBLY means an assembly of Airlines to which the Cargo Agency
Conference has delegated authority over certain provisions of the Cargo Agency Programme.
CARGO GENERAL SALES AND SERVICE AGENT (sometimes referred to as GSSA) means a
Person who has been delegated general authority in respect of cargo sales for the appointing
Member, either directly or through Sub-contraction.
CARGO INTERMEDIARY AGREEMENT means the European Air Cargo Programme Agreement in
the form prescribed in Resolution 805zz, Attachment A, as amended from time to time.
CARGO PROCEDURES CONFERENCES is the collective denomination of the Cargo Agency
Conference and the Cargo Services Conference.
CARGO SERVICES CONFERENCE means the permanent Conference of Members established by
IATA, to take action on matters which facilitate and improve the processing of air cargo through
standardization of procedures, data exchanges and systems while maximizing benefits to customers,
participating Carriers, industry and associated parties.
CARRIER (as used in Reso. 801a) is the IATA Member that has entered into an agreement with an
IATA Cargo Agent, in the form of a Cargo Agency Agreement adopted by the Cargo Agency
Conference.
CASS-EXPORT AIRLINE means a Full Participant, or a Billing Participant in a Cargo Accounts
Settlement System.
CASS-EXPORT MANUAL FOR AGENTS means the Manual published in a particular country or
group of countries for where there is a CASS, in accordance with the instructions contained in
Attachment A to Resolution 851 as amended from time to time.
CASS-IMPORT & TERMINAL CHARGES means the Cargo Accounts Settlement System of billing
and collection at destination, applicable in respect of recipients of inbound air cargo consignments,
described in Resolution 853 and the Attachments thereto.
CASS-IMPORT & TERMINAL CHARGES AIRLINE (sometimes referred to as Airline where the
context permits) means both an IATA Member participating in the CASS-Import & TERMINAL
CHARGES and a non-IATA air carrier which is a Participant in the CASS-Import & TERMINAL
CHARGES.
CASS POLICY GROUP (referred to as CPG) is established by the Cargo Committee to provide
policy direction to IDFS on CASS matters and be responsible for providing advice to IDFS
Management on all matters relating to the functional management and operation of CASS.
CONDITIONS OF CARRIAGE means the rules additional to the Conditions of Contract, governing
the relationship between the customer and the Carrier, such as acceptability of goods, packing and
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Glossary of Terms
marking, rates and charges, documentation, compliance with government requirements and customs
formalities, etc.
CONDITIONS OF CONTRACT means the contents of the Carriers notices advising passengers and
shippers, among other things, that liability may be limited by the Warsaw Convention and related
Protocols.
CONFERENCE means the Cargo Agency Conference of IATA.
DELIVERY COMPANY means any Member, Airline or Ground Handling Company that participates in
a particular CASS-Import.
DIRECTOR GENERAL means the Director General of IATA or his authorised representative.
EUROPEAN AIR CARGO PROGRAMME(sometimes referred to as EACP) means the European
air cargo distribution system managed by IATA in support of the Cargo Intermediary Agreement.
EUROPEAN AIR CARGO PROGRAMME OPERATIONS HANDBOOK (sometimes referred to as
the Handbook) means the manual published under the auspices of the EACP by the Joint Council. It
contains the rules, regulations, IATA Conference Resolutions, instructions and procedures applicable
to the parties actions under the Cargo Intermediary Agreement and is revised and reissued as
required.
EUROPEAN AIR CARGO PROGRAMME RULES (sometimes referred to as the EACP Rules)
means the various IATA Resolutions, rules and procedures adopted by the Cargo Agency
Conference, as well as provisions established by the European Joint Council pursuant to the authority
delegated to it by the Cargo Agency Conference, published in the EACP Handbook, which applies in
the specified country of the IATA Cargo Intermediary.
FULL PARTICIPANT means a CASS-Export or CASS-Import participant that submits to the CASS
Air Waybill or other accounting transaction data in paper form.
GROUND HANDLING AGENT (GHA) means any person, appointed by one or more air carriers to
carry out cargo handling, storage and preparation of freight for collection by the consignee and other
activities for inbound freight in the area covered by the CASS-Import.
HANDBOOK FOR CARGO AGENTS (see CARGO AGENTS HANDBOOK).
IATA CARGO AGENT (see AGENT).
IATA CARGO INTERMEDIARY means a freight forwarder or cargo Agent, which has executed an
IATA Cargo Intermediary Agreement having been adjudged to have met the registration and retention
criteria of the European Air Cargo Programme rules.
IATA RESOLUTION means a formally adopted decision of an IATA Traffic Conference, promulgated
as such.
IMPORT CHARGES means charges entered on an Air Waybill at origin or in transit to be collected at
destination and any charges incurred at destination and accruing to the Airline.
INTERMEDIARY (See Definition for IATA Cargo Intermediary).
ISS MANAGEMENT means the appropriate department of IATA responsible for the administrative
and operational functions of the IATA Settlement Systems, such as ISS budgets (cost and revenues),
ISS staffing, ISS contracts (service agreements) to include signature authority and ISS office
management and administration. This includes the local designated ISS representative for Cargo, who
shall have overall responsibility for the CASS-Export or the CASS-Import.
LATIN AMERICA AND THE CARIBBEAN is the area composed of Anguilla, Antigua and Barbuda,
Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile,
Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland
Islands/Malvinas, French Guiana, Grenada, Guadaloupe, Guatemala, Guyana, Haiti, Honduras,
Jamaica, Mexico, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, St Kitts-
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IATA Settlement Systems Service Provisions Cargo
Nevis, St Lucia, St. Vincent and the Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos
Islands, Uruguay, Venezuela, Virgin Islands (British).
LOCAL CUSTOMER ADVISORY GROUP-CARGO (also referred to as LCAGC) is established by
the Cargo Agency Conference, and provides advice to ISS Management on customer service issues
and, in particular, establishing and addressing local needs.
LOCAL CUSTOMER SERVICES MANUAL CASS (IMPORT/EXPORT) means the Manual
published in a particular country or group of countries for which there is a CASS in accordance with
Appendix H to Resolution 851 and Appendix G to Resolution 853, as amended from time to time.
MEMBER means a Member of IATA.
PARTICIPATING AIRLINES means a Member participating, or a non-IATA carrier participating in the
Cargo Accounts Settlement System of a country/area.
PERSON means an individual, partnership, firm, association, company or corporation.
PRINCIPAL as used in Resolution 871 means an appointing Member, or in the case of sub-
contraction, the original appointing Member.
READY FOR CARRIAGE refers to consignments which meet the requirements as set forth in
Resolution 833 entitled Ready for Carriage Consignments.
RECIPIENT means any person who is party to a CASS-Import & Terminal Charges Recipient
agreement in accordance with the terms of Resolution 853.
RESOLUTION, IATA means a formally adopted decision of an IATA Traffic Conference,
promulgated as such.
CASS OFFICE means the institution which, where there is an IATA Settlement system, is
responsible for issuing billings, receiving remittances and distributing the monies to the parties entitled
thereto.
SOUTH WEST PACIFIC is the area composed of Australia, Cook Islands, Fiji, French Polynesia,
Kiribati (Canton and Enderbury Islands), Nauru, New Caledonia (including Loyalty Islands), New
Zealand, Niue, Papua New Guinea, Samoa/Independent State of, Solomon Islands, Tonga, Tuvalu,
Vanuatu, Wallis and Futuna Islands.
SPECIFIED COUNTRY means the country for which an IATA Cargo Agent has been listed by the
Agency Administrator, where such agent may conduct business as an IATA Cargo Agent.
SUBCONTRACTION means the delegation of general authority in respect of Cargo sales for
appointing Member(s) by a Cargo General Sales Agent to another party by virtue of an agreement
which shall be subject to the conditions of Resolution 871 and the prior written authority of the original
appointing Member.
TERMINAL CHARGES means any charges, where agreed, resulting at destination associated with
the importation of Cargo, including, but not limited to, handling of storage fees. Additionally, any
charges, where agreed, that may be levied for export consignments, but not reflected on the Air
Waybill.
TRAFFIC CONFERENCE means a Conference of Members established by IATA under the
Provisions for the Conduct of IATA Traffic Conferences, whether it be a Cargo Tariff Coordinating
Conference or a Cargo Procedures Conference.
TRIP AUTHORISATION means a written document issued by the Agency Administrator to an Agent
to be presented to the Member when applying for reduced fare transportation under the provisions of
Subparagraph 5.1 of Resolution 881.
USA means the 50 States, the District of Columbia, the Commonwealth of Puerto Rico and
possessions of the United States of America in Area 1 and Area 3.
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Glossary of Terms
The following procedures describe the IATA Managers' responsibilities in accepting new or
modifications to a beneficiary bank account. For this purpose a beneficiary bank account is the bank
account designated by the individual airline or non-airline participants (the Participants) to receive the
settlement amounts that are due to them from the ISS operation concerned.
It is the IATA County Manager's responsibility to ensure compliance with these procedures.
In order for an addition or change to a beneficiary bank account to be endorsed by the IATA Manager
the following procedures must be followed.
All requests:
a) Must be provided in writing by the Participant to the ISS Manager, with a copy to the
Participants local manager, on the Participants letterhead at least 15 days in advance, and
receipt acknowledged in writing by the ISS Manager to the signatories of the instruction.
b) Must be signed by two (2) senior officers at the Participants head office, at least one (1) of
which must be the:
- Chief Financial Officer, or the
- Head of Treasury or Cash Management Department
c) Must designate a beneficiary bank account either in the name of the Participant, or its GSA or
another IATA bank account (e.g. an ICCS bank account). If a GSA bank account is designated
by the Participant, a copy of the GSA Contract should be provided.
d) As long as all the requirements described in paragraphs (a), (b) & (c) are met, the ISS
Manager is entitled to assume that these instructions are legitimate and accept them for
implementation.
(e) the IATA Manager must maintain a written copy of all such instructions he/she has received
together with the date it was received, a record of the name of the ISS person implementing
the instructions and of the date that the ISS person implemented them, and if the instructions
were not implemented, why not.
If there is any doubt as to the authenticity of the instructions received from the Participants, the ISS
Manager should forward a copy of the instructions to the Assistant Director, Banking Services or the
Head Remittance & Settlement and await confirmation before finalising the request.
Note: in all cases where an ICCS bank account has been designated as the beneficiary (per Section (c)
above), the appropriate template contained in the ICCS Operations Manual will apply and such request
must be received through ICCS. Similarly, all cases when payments to an ICCS bank account are
cancelled must be received through ICCS.
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