Unit 4 (A) Telephoning I. Teaching Objectives
Unit 4 (A) Telephoning I. Teaching Objectives
Unit 4 (A) Telephoning I. Teaching Objectives
I. Teaching Objectives:
i. To practise telephoning language (including leavinf and taking messages)
ii. To practise listening for gist and specific information
II. Materials needed: Cassette Pass Cambridge BEC Preliminary
III. Teaching Process:
i.Unit overview
Getting through
Listening1: Ss listen to six telephone calls and match the cards with the
correct descriptions.
Speaking: Ss produce appropriate responses to telephone phrases. Ss then
listen again to identify the actual responses used in the calls.
Language focus: Ss review will for immediate decisions, offers and
promises. Ss then do a matching exercises with phrases
will.
Reading: Ss find a telephone conversation in a maze.
Speaking: Ss select two items from the maze to make their own telephone
conversation.
Reasons for calling:
Listening 2: Ss listen to a telephone receptionist take a message and note
down the information before listeing ahain for specific phrases.
Speaking: Ss do an information gap ativity, giving and taking telephone
messages.
Self-study
Reading: Ordering exercise (telephone conversation).
Gap fill exercise (telephone conversation).
Exam practice: Multiple choice reading comprehension exercise.
ii.Detailed study of this unit
Step1 Getting through
Warmer: T asks Ss about their current use of English for telephoning. Lead a
brief discussion of the problems. Ss experience in this area.
Id like to speak to
Can I speak to?
I. Teaching Objectives:
i. To practise writing memos and e-mails
ii. To practise making requests and talking about obligation
II. Materials needed: Cassette Pass Cambridge BEC Preliminary
III. Teaching Process:
i.Unit overview
Memos, notes and notices
Warmer: T quickly elicits differences between memos, notes and notices.
Reading: Ss scan memos etc. for general information and answer questions.
Ss brainstorm differences between memos, notes and notices.
Language focus: Ss review the language of requests and obligation
/necessity.
Speaking: Ss exchange informaton about internal communication in their
own companies.
Writing memos:
Listening: Ss take notes from a telephone conversation.
Language focus: Ss review language of requests in memos.
Writing: Ss write a memo from their notes.
Writing e-mails:
Spaking: Ss practise saying e-mail and website addresses.
Writing: Ss write an e-mail from written stimuli.
Listening: Ss take notes from a telephone conversation.
Writing: Ss write an e-mail from their notes.
Self-study
Writing: Ss turn a memo into a personal note.
Ss write a short note from written stimuli.
Exam practice: Memo writing (writing Test Part 1)
ii.Detailed study of this unit
Step 1.Memos, notes and notices
Warmer :T quickly brainstorms the basic differences between memos, notes and
notices. Answers can include very basic information about purpose and use..
Ex.1 Reading
Ss quickly scan the various forms of communication to get some general
information about the company, its markets and activities. Ss are free to interpret
the information as they wish.
Notes:
1. Meeting with Veronique Loboeuf cancelled = Meeting with Veronique