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    Geraldine A. Apolinario: Job Objective Highlights of Qualification

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    GeraldineAngApolinario
    This document provides a summary of Geraldine Ang Apolinario's qualifications for a gym desk receptionist position. It outlines her personal details, including her name, nationality, date of birth, address, and contact information. Her work experience includes over two years in customer service roles at hotels in the Philippines and United Arab Emirates, as well as at Dunkin Donuts. Her duties in these roles involved welcoming and assisting guests, handling reservations and payments, answering phone inquiries, and resolving customer complaints. The document emphasizes her communication, hospitality, and customer service skills.

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    Geraldine A. Apolinario: Job Objective Highlights of Qualification

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    GeraldineAngApolinario
    20 views3 pages
    This document provides a summary of Geraldine Ang Apolinario's qualifications for a gym desk receptionist position. It outlines her personal details, including her name, nationality, date of birth, address, and contact information. Her work experience includes over two years in customer service roles at hotels in the Philippines and United Arab Emirates, as well as at Dunkin Donuts. Her duties in these roles involved welcoming and assisting guests, handling reservations and payments, answering phone inquiries, and resolving customer complaints. The document emphasizes her communication, hospitality, and customer service skills.

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    This document provides a summary of Geraldine Ang Apolinario's qualifications for a gym desk receptionist position. It outlines her personal details, including her name, nationality, date of birth, address, and contact information. Her work experience includes over two years in customer service roles at hotels in the Philippines and United Arab Emirates, as well as at Dunkin Donuts. Her duties in these roles involved welcoming and assisting guests, handling reservations and payments, answering phone inquiries, and resolving customer complaints. The document emphasizes her communication, hospitality, and customer service skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    20 views3 pages

    Geraldine A. Apolinario: Job Objective Highlights of Qualification

    Uploaded by

    GeraldineAngApolinario
    This document provides a summary of Geraldine Ang Apolinario's qualifications for a gym desk receptionist position. It outlines her personal details, including her name, nationality, date of birth, address, and contact information. Her work experience includes over two years in customer service roles at hotels in the Philippines and United Arab Emirates, as well as at Dunkin Donuts. Her duties in these roles involved welcoming and assisting guests, handling reservations and payments, answering phone inquiries, and resolving customer complaints. The document emphasizes her communication, hospitality, and customer service skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Geraldine A.

    Apolinario
    PERSONAL DETAILS:
    Full Name: Apolinario, Geraldine Ang
    Nationality: Filipino ( born in Zamboanga City Philippines )
    DOB: NOVEMBER 30, 1991
    Marital Status: Single
    Height: 58
    Address: Margosatubig Zamboanga Del Sur, Philippines
    Mobile #. (+639) 098 807 666 / (+639) 473 503 970)
    Email Add: Giddeon_goddie91@yahoo.com

    Job Objective:

    Gym desk receptionist

    Highlights of qualification

    Over 2 years of experience in the costumer service field


    Effective communicator; attentive listener, patient, and diplomatic
    Highly skilled in representing employer intelligently and professionally
    Sincerely enjoying working with people, in person and over the phone
    Good sense of humor

    Work experience
    Alindahaw hotel-Philippines,
    3 star hotel- Grandeur hotel in United Arab Emirates
    Dunkin donuts: as cashier
    Responsible for providing a friendly welcome & high-quality service over the
    Phone to guests arriving at the hotel. Constantly portraying a highly professional
    image of the hotel & paying particular attention to guest satisfaction & efficiency

    Duties and Responsibilities

    Welcoming guests to the hotel in a polite, friendly and helpful manner.


    Dealing with late arrivals and assisting with early check-outs.
    Check out departing guests using the hotels accounting system.
    Taking payment from guests in the form of cash or credit cards.
    Answering telephone inquiries promptly & professionally & transferring calls on.
    Being a point of contact for guests should they have any queries.
    Arranging for brief tours of the hotels rooms and facilities.
    Operating switchboard and directing calls appropriately.
    Dealing with and resolving customer complaints.
    Checking function sheets.
    Managing group bookings for conferencing, the restaurant and accommodation.
    Keeping up to date on all hotel products,
    Completing the night auditing procedures with accuracy and attention to detail.
    Maximize sales revenues through up selling and marketing programmes.
    Provide information and literature about the hotel in person and via telephone.
    Ensuring all relevant paperwork has been completed in order for a smooth hand

    KEY SKILLS AND COMPETENCIES

    Having a professional manner with an emphasis on hospitality and guest service.


    Calm, efficient and organised.
    Friendly disposition with clear spoken English.

    RELEVANT SKILLs

    Good telephone etiquette


    Well honed time and stress management skills
    Effective verbal and written communication skills
    Sound work ethics and flexibility

    ACADEMIC QUALIFICATIONS
    NC2 Certificate in Hospitality

    NC2 Certificate in computer skills


    Graduated @ System technology institute -2010 2012

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