Exercise 05 02 Basic Fulfillment Processes MCC V2 0 SW

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Name(s): Course & Selection: Identifier: Client:
Sai Krishna Nadendla

ERP
GBXUS-12
107
Chapter 05: Fulfillment Exercise 05-02: Basic Fulfillment Processes Multi Company Code Rev: 01/17/2011
Introduction
General Notes and Information
It is strongly recommended that you read through the entire exercise prior to starting. Not all instructions can be provided in a linear manner. The following symbols are used to indicate important information, as described below. An arrow highlights an important instruction that must not be overlooked. A text box prompts you to write down an important piece of information. Each student or group will be assigned a unique two-digit identifier. This identifier is used in all exercises to uniquely identify your data. Whenever you see ## in these exercises, replace it with your identifier. Always work with your data.
Business Process Overview

The fulfillment process in GBI is initiated when the company receives a customers inquiry and creates and internal sales quotation. In this exercise we assume that the customer has agreed to place to place the order with GBI. You will receive the purchase order for the materials and then create an internal sales order. Next, you will prepare the goods for shipping and ship them to the customer, along with an invoice. Finally, you will receive the payment and post it to the customers account.
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Chapter 05: Fulfillment Exercise 05-02
Exercise Prerequisites
Exercise 4-2 GBI Basic Procurement Process-MCC (to procure inventory to sell in this exercise) Exercise 5-1 GBI Review Fulfillment Master Data-MCC
Exercise Workflow
Receive Customer Inquiry Create & Send Quotation Send Shipment (Ship) Receive Customer Purchase Order Create & Send Invoice Create Sales Order Prepare Shipment (Pick & Pack)
Recieve Payment
Post Payment
Exercise Deliverables
Deliverables are consolidated into one worksheet at the end of this exercise. For this exercise you will need the following deliverables:
In the System:
Creation of a quotation Creation of an internal sales order Shipment of goods Create and send the invoice Post customer payment
On Paper:
Answers to the Questions
Your may be assigned additional deliverables. Make certain to check with your instructor.
--------------------------------------------------------------------------------------------------------------------
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For use with Magal / Word: Integrated Business Process with ERP; Copyright 2011 John Wiley and Sons Publishers, Inc
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Step 1: Receive Customer Inquiry

In this step, you will look over the inquiry that you received from a customer. Receive Customer Inquiry Create & Send Quotation Send Shipment (Ship)
Receive Customer Purchase Order
Create Sales Order Recieve Payment
Prepare Shipment (Pick & Pack) Post Payment
Create & Send Invoice
This step has no SAP activity associated with it. You have received an inquiry from a customer, DC Bikes, requesting a price quotation for a list of products. It reads:
To Whom It May Concern:

My name is Jeremy Jones and I am a purchasing agent for DC Bikes in our nations great capital, Washington D.C.. I was looking through your catalog and would like to receive a quote for the following items: Quantity Item Your Material Number. 20 Elbow Pad EPAD10## 15 Road Helmet RHMT10## 12 Repair Kit RKIT10## 10 Off Road Helmet OHMT10## 5 Knee Pad KPAD10## A quote by email or fax would be ideal. Thanks, Jeremy Jones Purchasing Agent DC Bikes 1300 Pennsylvania Ave, 20004 Washington DC Fax: (517) 555-1234
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Exercise Deliverables In the System

None ----------------------------------------------------------------------------------------------------------
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Step 2: Create and Send Customer Quotation

In this step, you will create and send a quotation in response to the inquiry you received in the previous step. Receive Customer Inquiry Create & Send Quotation Send Shipment (Ship)
Receive Customer Purchase Order
Create Sales Order Recieve Payment
Prepare Shipment (Pick & Pack) Post Payment
Create & Send Invoice
This step is a response to the inquiry. It involves creating a quotation and forwarding it to the customer. For this exercise, the quote will be printed out. Alternatively, it could be transmitted electronically.
Step 2.1:
Navigate to the transaction to create & send a quotation:
Navigation
Logistics Sales and Distribution Sales Quotation Create
Q1. Q2. Q3. Step 2.2:

Field Name
What is the transaction code to create a new Quotation: ------------What is the transaction code to change an existing Quotation: -----What is the transaction code to display an existing Quotation: ------
VA21
VA22 VA23
In the Create Quotation: Initial Screen: enter the following information:

Data Entry Quotation Code for your US East Wholesale Accessories
Quotation type Sales Organization Distribution channel Division
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(ENTER)
At the top of the screen enter the following information: Field Name Quotation Sold-to party Ship-to party Data Entry Leave blank (system auto-assigns number) Code for your Customer DC Bikes Leave blank (system assigns the ship-to party automatically)
If you have trouble finding your version of DC Bikes when searching for customer number, increase the Maximum No. of Hits In the Item Overview tab enter the following information: Field Name Valid to Material Data Entry Date one month from today Include here the material numbers for the goods requested in Mr. Jones e-mail one per line Enter the quantities requested
Order Quantity
(ENTER)
(SAVE)
Q4.
What was your quotation number: ------------------------------------------ 20000006
Review Order Status Look at the Document Flow in transaction code VA23. Go to the top of the screen and choose: Environment Display Document Flow. This screen displays the current status of the order. Throughout the exercise, you will view the document flow to see how the status changes as we complete more of the process steps.
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Q5.
What is the quotations current status: --------------------------------
Open
Refer to the previous exercise for instructions on how to review your material inventory balance. Review the inventory, and answer the following questions.
Q6. Q7. Q8. Q9. Q10.
How many Elbow Pads are in unrestricted stock: ---------------------How many Road Helmets are in unrestricted stock: ------------------How many Repair Kits are in unrestricted stock: ----------------------How many Off Road Helmets are in unrestricted stock: --------------How many Knee Pads are in unrestricted stock: ------------------------
0 50
50
50
50
Refer to the previous exercise for instructions to review your vendors accounts receivable balance. Review the vendor balances and answer the following questions.
Q11. Q12.
What is your customer number for DC Bikes: --------------------------What is DC Bikes debit balance: -------------------------------------
11012 0
Exercise Deliverables In the System:

Creation of a quotation
On Paper:
------------------------------------------------------------------------------------------------------------------------
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Step 3: Receive Customer Purchase Order

In this step, you will look over the purchase order received from the customer you had previously sent a quotation to.
Receive Customer Inquiry
Create & Send Quotation Send Shipment (Ship)
Receive Customer Purchase Order Create & Send Invoice
Create Sales Order
Prepare Shipment (Pick & Pack)
Recieve Payment
Post Payment
You now receive the following purchase order from your customer. This step has no SAP activity associated with it.
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Review Order Status

Look at the Document Flow in VA23. Go to the top of the screen and choose: Environment Display Document Flow. This screen displays the current status of the order. Throughout the exercise, you will view the document flow to see how the status changes as we complete more of the process steps.
Q13.
What is the quotations current status: ----------------------------------
open
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Refer to the previous exercise for instructions on how to review your material inventory balance. After you review the inventory, answer the following questions.
Q14. Q15. Q16. Q17. Q18.
How many Elbow Pads are in unrestricted stock: ----------------------How many Road Helmets are in unrestricted stock: -------------------How many Repair Kits are in unrestricted stock: -----------------------How many Off Road Helmets are in unrestricted stock: ---------------How many Knee Pads are in unrestricted stock: ------------------------
0 50
50 50
50
Refer to the previous exercise for instructions on how to review your customers accounts receivable balance. After you review the customers balances, answer the following questions.
Q19.
What is the DC Bikes debit balance: -----------------------------------

None
On Paper:
Answers to the Questions ----------------------------------------------------------------------------------------------------------
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Step 4: Create Sales Order With Reference to a Quotation

In this step, you will create a sales order from the purchase order you received in the previous step.
Create Sales Order
Recieve Payment
Post Payment
You can now create a sales order by referencing the quotation we created in Step 2. If necessary, you can add or delete line items and change quantities.
Step 4.1:
Navigate to the transaction to create sales order:
Navigation Step 1.1:

Step 1.2: Sales and Distribution Sales Order Create Logistics Step 1.3:
Q20. Q21. Q22. Step 4.2:
What is the transaction code to create a Sales Order: ----------------What is the transaction code to change a Sales Order: ---------------What is the transaction code to view a Sales Order: -------------------
VA01
VA02 VA03
In the Create Sales Order: Initial Screen enter the following information:
Field Name Order Type Sales Organization Distribution channel Division
Data Entry Standard Order (OR) UE## Wholesale Accessories
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Click on the
button.
Enter the number of the quotation created in Step 2 in the text box by Quot.
Select
. The system copies the details of the quotation into the Sales Order.
If you are brought to the Availability Control screen, you will have to go within Complete Delivery section and confirm the delivery date by clicking button (NOT the typical Enter key) for each item.
In the Create Standard Order: Overview screen, enter the following data: Field Name Req. Deliv. Date PO number Data Entry One week from now Enter external PO # preceded by your indentifier from Step #3 How much is the Net Value: ---------------------------------------What is the value in the Payment Terms field: ------------------------
Q23. Q24.
3509.00
0001
(ENTER) If a warning about Default date not copied into existing schedule lines, confirm twice the pop-up too by clicking (ENTER).
Verify details by looking over the Sales Order.
(SAVE). If the system complains about the default date, hit
(ENTER) twice.
The system generates a document number for the Sales Order, which is displayed on the screen as: Standard Order ________ has been saved.
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Q25.
What is your Sales order number: ----------------------------------------
Review Order Status

Q26.
What is the quotations current status: ---------------------------------
Completed
Refer to the previous exercise for instructions on how to review your material inventory balance. After you review this inventory, answer the following questions.
Q27. Q28. Q29. Q30. Q31.
0 50
50
50 50
Q32.
What is DC Bikes debit balance: ----------------------------------------

Creation of a sales order with reference to a quotation
On Paper:
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Step 5: Pick and pack material for the order

In this step, you will prepare shipment for the sales order you received by picking and packing the appropriate goods from storage.
Recieve Payment
Post Payment
In this step you will pick and pack the order and prepare it for shipment.
Step 5.1:
Navigate to the transaction to prepare the shipment:
Navigation
Logistics Sales and Distribution Shipping and Transportation Outbound Delivery Create Single Document With Reference to Sales Order
Q33. Step 5.2:
What is the transaction code to Pick and Pack Materials: --------------
VL01N
In the Outbound Delivery Create: Overview screen enter the following information:
Field Name Shipping point Selection date
Data Entry Code for your Miami Plant Seven days from today (the same shipping date entered in Sales Order) Order number of the sales (standard) order created above
Order
(ENTER) The system automatically enters the items and quantities from the sales order that are scheduled to be delivered.
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Enter the following information in the Field Name Plnt Sloc Picked Qty
Picking Tab for each material:

Data Entry Code for your Miami Plant Code for your Trading Goods Full order amount (although partial orders are allowed)
(SAVE)
Q34.
What was your Outbound Delivery note number: ---------------------
80000005
Review Order Status

Look at the Document Flow in transaction code VA23. Go to the top of the screen and choose: Environment Display Document Flow. This screen displays the current status of the order. Throughout the exercise, you will view the document flow to see how the status changes as we complete more of the process steps.
Q35.
What is the standard orders current status: ---------------------------
Completed
Q36. Q37. Q38. Q39. Q40.
How many Elbow Pads are in unrestricted stock: ---------------------How many Road Helmets are in unrestricted stock: ------------------How many Repair Kits are in unrestricted stock: ----------------------How many Off Road Helmets are in unrestricted stock: --------------How many Knee Pads are in unrestricted stock: -----------------------
0
50
50
50 50
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Q41.
What is DC Bikes debit balance: --------------------------------------

Outbound delivery
On Paper:
----------------------------------------------------------------------------------------------------------
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Step 6: Post Goods Issue (Ship goods)

In this step, you will send the shipment of goods to fulfill your order to your customer.
Recieve Payment
Post Payment
Creating the post goods issue (shipping) reduces unrestricted stock to reflect the quantity shipped. It also indicates a change in the ownership of the goods.
Step 6.1.
Navigate to the transaction to send the shipment:
Navigation
Logistics Sales and Distribution Shipping and Transportation Outbound Delivery Change Single Document
Q42. Step 6.2.
What is the transaction code to Post the Goods Issue: -----------------
VL02N
In the Change Outbound Delivery ####### Change: Overview screen enter the following information
Field Name Outbound Delivery
Data Entry Enter the delivery note number from Step 5
(ENTER) Select the to the delivery note. button at the top. The system returns a message indicating a (saved) change
(ENTER)
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Review Order Status

Q43.
What is the outbound deliverys current status: ------------------------Being processed
Q44. Q45. Q46. Q47. Q48.
How many Elbow Pads are in unrestricted stock: -----------------------
How many Road Helmets are in unrestricted stock: ---------------------------- 50 How many Repair Kits are in unrestricted stock: ------------------------
50
50 How many Off Road Helmets are in unrestricted stock: -------------------------How many Knee Pads are in unrestricted stock: -------------------------
50
Q49.
What is DC Bikes debit balance: ----------------------------------------

Goods issue was posted
On Paper:
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Step 7: Create & Send Invoice

In this step, you will create and send an invoice to your customer.
Create Sales Order
Recieve Payment
Post Payment
Once the post goods issue has been generated, you can bill your customer for the shipped goods.
Step 7.1.
Navigate to the transaction to create & send the invoice:
Navigation
Logistics Sales and Distribution Billing Billing Document Create
Q50.
What is the transaction code to create a billing document: ------------
VF01
The system should select by default the last delivery document you created.
Step 7.2.
Highlight the line that displays your delivery document by clicking on the square button to the left of the line.
(ENTER) The system displays the customer and the materials listed in the delivery document along with total values to be billed. Note the Net Value of the billing items for Step 8.
(SAVE). The billing document number is displayed at the bottom of the screen.
Q51.
What was the document number for the Customer Invoice: ------------
(BACK)
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In the real world you would be mailing this invoice to your customer.
Review Order Status

Q52. Q53.
What is the Invoices current status: -------------------------------------What is the Accounting Documents current status: ---------------------
Q54. Q55. Q56. Q57. Q58.
Q59. Q60.
What is DC Bikes debit balance: -----------------------------------------What is DC Bikes credit balance: ------------------------------------------
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Billing document was created
On Paper:
----------------------------------------------------------------------------------------------------------
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Step 8: Receive Payment from the Customer

In this step, you will receive payment from your customer and look over the check.
Recieve Payment
Post Payment
This step has no SAP activity associated with it. You have now received a check from the customer:
YOUR FRIENDLY LOCAL BANK 123 Main Street Anywhere, MI 48710 Pay to the order of Global Bikes Inc.
Date ____/____/________ No. 1357 ________|_____
Note _________________
Signature ______________________________
The check has been signed by the Accounts Payable manager for DC Bikes. When you receive this check, you must post the payment in GBIs accounting records. This is done in the next step. Before going on to the next step, fill in the appropriate amount for this check in the diagram above.

None ----------------------------------------------------------------------------------------------------------
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Step 9: Post the Customer Payment

In this step, you will post the payment you received from your sales order.
Receive Customer Inquiry Receive Customer Purchase Order Create & Send Invoice Prepare Shipment (Pick & Pack)
Create Sales Order
Recieve Payment
Post Payment
Your customer has received the invoice and sent you its payment. The payment will be posted to the companys G/L account.
Common Problems/Issues
Not entering the correct amount Make sure the correct amount has been entered in the Amount field If Not Assigned is not 0.00, then click on $$ amount under the USD Gross column.
Not Assigned fields value should be zero dollars 0.00.
Step 9.1
Navigate to the transaction to display material master:
Navigation
Accounting Financial Accounting Accounts Receivable Document Entry Incoming Payments
Q61. Step 9.2
Field Name Document date Company code What is the transaction code to receive customer payment: -----------
In the Post Incoming Payments: Header Data screen enter the following:
Data Entry Todays date Code for your Company Code
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Enter the following information under Field Name Account Amount
Bank data:
Data Entry Code for your Bank Account Enter the amount of the payment
Open Item Selection:

Field Name Account Data Entry Code for your DC Bikes Customer Number
Select
In this step you must double click on the "USD Gross amount" entries that apply ONLY to your own invoice/document number, until the "Not Assigned" dollar value at the bottom of the screen = 0.00.
Posting periods must be current to post in this transaction. If the Not Assigned dollar value is already zero, then you can click on (SAVE)
Review Order Status

Q62.
What is the Accounting Documents current status: --------------------
Q63.
How many Elbow Pads are in unrestricted stock: ------------------------
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Q64. Q65. Q66. Q67.
How many Road Helmets are in unrestricted stock: --------------------How many Repair Kits are in unrestricted stock: ------------------------How many Off Road Helmets are in unrestricted stock: ----------------How many Knee Pads are in unrestricted stock: -------------------------
Q68. Q69. Q70.
What is DC Bikes debit balance: -------------------------------------------What is DC Bikes credit balance: -------------------------------------------What is the Balance of DC Bikes account: -------------------------------

Customer payment was posted
On Paper:
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Attachment 1: Exercise Worksheet

Name(s): -------------------Course & Selection: -------Identifier: ---------------------Client: ------------------------
Sai Krishna Nadendla
ERP
GBXUS-12 107
Material In Unrestricted Stock:

After Sending Quote Your Elbow Pads Your Road Helmets Your Repair Kits Your Off Road Helmets Your Knee Pads After Receiving Purchase Order After Creating Sales Order After Preparing Shipment After Sending Shipment After Creating Invoice After Receiving Payment
0
50
0 50
50
0
50 50 50 50
0 50
50 50 50
0 50
50 50 50
50 50
50
50 50
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Q1. Q2. Q3. Q4. Q5. Q6. Q7. Q8. Q9. Q10. Q11. Q12. Q13. Q14. Q15. Q16. Q17. Q18. Q19. Q20. Q21. Q22.
What is the transaction code to create a new Quotation: ------------------What is the transaction code to change an existing Quotation: -------What is the transaction code to display an existing Quotation: -------What was your quotation number: ----------------------------------------
VA21
VA22
VA23
20000006
Open
What is the quotations current status: --------------------------------------How many Elbow Pads are in unrestricted stock: ---------------------------How many Road Helmets are in unrestricted stock: -----------------------How many Repair Kits are in unrestricted stock: ---------------------------How many Off Road Helmets are in unrestricted stock: --------------------How many Knee Pads are in unrestricted stock: ----------------------------What is your customer number for DC Bikes: ------------------------------What is DC Bikes debit balance: ---------------------------------------What is the quotations current status: -------------------------------------How many Elbow Pads are in unrestricted stock: ---------------------------How many Road Helmets are in unrestricted stock: -----------------------How many Repair Kits are in unrestricted stock: ----------------------------How many Off Road Helmets are in unrestricted stock: ---------------How many Knee Pads are in unrestricted stock: ----------------------------What is the DC Bikes debit balance: ----------------------------------------
0
50
50 50
50
11012 0 open 0 50
50
50
50 0
What is the transaction code to create a Sales Order: ----------------------- VA01 What is the transaction code to change a Sales Order: --------------------What is the transaction code to view a Sales Order: ------------------------
VA02
VA03
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How much is the Net Value: ---------------------------------------------What is the value for in the Payment Terms field: ------------------------What is your Sales order number: ----------------------------------------
3509.00
0001
What is the quotations current status: --------------------------------------Completed How many Elbow Pads are in unrestricted stock: ---------------------------How many Road Helmets are in unrestricted stock: -----------------------How many Repair Kits are in unrestricted stock: ---------------------------How many Off Road Helmets are in unrestricted stock: ----------------How many Knee Pads are in unrestricted stock: ------------------------What is DC Bikes debit balance: ---------------------------------------What is the transaction code to Pick and Pack Materials: --------------What was your Outbound Delivery note number: ----------------------What is the standard orders current status: ----------------------------How many Elbow Pads are in unrestricted stock: -----------------------How many Road Helmets are in unrestricted stock: --------------------How many Repair Kits are in unrestricted stock: -----------------------How many Off Road Helmets are in unrestricted stock: ----------------How many Knee Pads are in unrestricted stock: ------------------------What is DC Bikes debit balance: ---------------------------------------What is the transaction code to Post the Goods Issue: ------------------
50
50
50
50
0
VL01N 80000005
Completed 0
50
50
50 50
0 VL02N
What is the outbound deliverys current status: -------------------------Being processed How many Elbow Pads are in unrestricted stock: ------------------------
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How many Road Helmets are in unrestricted stock: --------------------How many Repair Kits are in unrestricted stock: ------------------------How many Off Road Helmets are in unrestricted stock: ----------------How many Knee Pads are in unrestricted stock: ------------------------What is DC Bikes debit balance: ---------------------------------------What is the transaction code to create a billing document: ------------What was the document number for Customer Invoice: ---------------What is the Invoices current status: ------------------------------------What is the Accounting Documents current status: --------------------How many Elbow Pads are in unrestricted stock: -----------------------How many Road Helmets are in unrestricted stock: --------------------How many Repair Kits are in unrestricted stock: ------------------------How many Off Road Helmets are in unrestricted stock: ----------------How many Knee Pads are in unrestricted stock: ------------------------What is DC Bikes debit balance: ---------------------------------------What is DC Bikes credit balance: ---------------------------------------What is the transaction code to receive customer payment: ----------What is the Accounting Documents current status: --------------------How many Elbow Pads are in unrestricted stock: -----------------------How many Road Helmets are in unrestricted stock: --------------------How many Repair Kits are in unrestricted stock: ------------------------How many Off Road Helmets are in unrestricted stock: -----------------
50
50 50
50
0 VF01
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Q67. Q68. Q69. Q70.
How many Knee Pads are in unrestricted stock: ------------------------What is DC Bikes debit balance: ---------------------------------------What is DC Bikes credit balance: ---------------------------------------What is the Balance of DC Bikes account: ------------------------------
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Exercise 05 02 Basic Fulfillment Processes MCC V2 0 SW

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Name(s): Course & Selection: Identifier: Client:

Sai Krishna Nadendla

Business Process Overview

Chapter 05: Fulfillment Exercise 05-02

Chapter 05: Fulfillment Exercise 05-02

Step 1: Receive Customer Inquiry

Create Sales Order Recieve Payment

Prepare Shipment (Pick & Pack) Post Payment

Create & Send Invoice

To Whom It May Concern:

Chapter 05: Fulfillment Exercise 05-02

Exercise Deliverables In the System

Chapter 05: Fulfillment Exercise 05-02

Step 2: Create and Send Customer Quotation

Create Sales Order Recieve Payment

Prepare Shipment (Pick & Pack) Post Payment

Create & Send Invoice

Navigate to the transaction to create & send a quotation:

Q1. Q2. Q3. Step 2.2:

In the Create Quotation: Initial Screen: enter the following information:

Quotation type Sales Organization Distribution channel Division

Chapter 05: Fulfillment Exercise 05-02

What was your quotation number: ------------------------------------------ 20000006

Chapter 05: Fulfillment Exercise 05-02

What is the quotations current status: --------------------------------

Q6. Q7. Q8. Q9. Q10.

Exercise Deliverables In the System:

Chapter 05: Fulfillment Exercise 05-02

Step 3: Receive Customer Purchase Order

Receive Customer Inquiry

Create & Send Quotation Send Shipment (Ship)

Receive Customer Purchase Order Create & Send Invoice

Create Sales Order

Prepare Shipment (Pick & Pack)

Chapter 05: Fulfillment Exercise 05-02

Review Order Status

What is the quotations current status: ----------------------------------

Chapter 05: Fulfillment Exercise 05-02

Q14. Q15. Q16. Q17. Q18.

What is the DC Bikes debit balance: -----------------------------------

Exercise Deliverables In the System:

Chapter 05: Fulfillment Exercise 05-02

Step 4: Create Sales Order With Reference to a Quotation

Receive Customer Inquiry

Create & Send Quotation Send Shipment (Ship)

Create Sales Order

Prepare Shipment (Pick & Pack)

Navigate to the transaction to create sales order:

Navigation Step 1.1:

Q20. Q21. Q22. Step 4.2:

Field Name Order Type Sales Organization Distribution channel Division

Data Entry Standard Order (OR) UE## Wholesale Accessories

Chapter 05: Fulfillment Exercise 05-02

Verify details by looking over the Sales Order.

(SAVE). If the system complains about the default date, hit

Date // No. 1357 |_