Sutton, Robert I. & Hargadon, Andrew (1996) - "Brainstorming Groups
Sutton, Robert I. & Hargadon, Andrew (1996) - "Brainstorming Groups
Sutton, Robert I. & Hargadon, Andrew (1996) - "Brainstorming Groups
Theoretical Strain:
ethnographic study of a product design consulting firm (IDEO). The study took more than 2
years and was intended to discover how IDEO was able to be so innovative. Afterwards the
focus was directed to brainstorming giving the extensive use of this technique at IDEO. The
research methodology involved observing 24 brainstorming sessions, conducting 60 semi-
structured interviews, having hundreds of informal conversations, tracking the development
of several design teams, collecting company and public data and developing a survey. The
approach to theory used in the study is "knowledge growth by extension" (Weick, 1992, 177).
Findings:
Face to face brainstorming sessions at IDEO serve as more than idea generators, having six
other important consequences:
supporting the organizational memory of design solutions (IDEO acts as a broker of
knowledge)
providing skill variety (and motivation for employees)
supporting an attitude of wisdom (knowledge with awareness of doubt and ignorance)
and experimentation
creating a status auction (competition based on technical skill - peer oriented
meritocracy)
impressing clients
providing income (cost of sessions were billed to clients)
Strengths of Paper:
excellent use of a variety of literature to explain and expand the main points. Very strong and
well developed arguments.
Weaknesses of Paper:
The fact that the study is based in only one case study (and assumedly an extreme one in the
use of brainstorming) hinders the generalization of the results (but is excellent to illustrate
the author's points).