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    Job Analysis

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    Amanda Barker
    The document describes the duties, skills, knowledge, and abilities for three bank employee roles: Bank Manager, Bank Teller, and Branch Manager. The Bank Manager oversees branch operations, marketing, customer service, staff supervision and performance evaluation. Required is a Master's degree in business, 5+ years of banking experience, and strong management and communication skills. The Bank Teller handles sales, security, hiring, customer service and resolving issues. Required is a Bachelor's degree in business, 5+ years of banking experience, and excellent customer service and team leadership skills. The Branch Manager promotes products, resolves customer problems and ensures high service. Required are strong computer, communication and customer service skills, as well as knowledge of

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    Job Analysis

    Uploaded by

    Amanda Barker
    380 views3 pages
    The document describes the duties, skills, knowledge, and abilities for three bank employee roles: Bank Manager, Bank Teller, and Branch Manager. The Bank Manager oversees branch operations, marketing, customer service, staff supervision and performance evaluation. Required is a Master's degree in business, 5+ years of banking experience, and strong management and communication skills. The Bank Teller handles sales, security, hiring, customer service and resolving issues. Required is a Bachelor's degree in business, 5+ years of banking experience, and excellent customer service and team leadership skills. The Branch Manager promotes products, resolves customer problems and ensures high service. Required are strong computer, communication and customer service skills, as well as knowledge of

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    The document describes the duties, skills, knowledge, and abilities for three bank employee roles: Bank Manager, Bank Teller, and Branch Manager. The Bank Manager oversees branch operations, marketing, customer service, staff supervision and performance evaluation. Required is a Master's degree in business, 5+ years of banking experience, and strong management and communication skills. The Bank Teller handles sales, security, hiring, customer service and resolving issues. Required is a Bachelor's degree in business, 5+ years of banking experience, and excellent customer service and team leadership skills. The Branch Manager promotes products, resolves customer problems and ensures high service. Required are strong computer, communication and customer service skills, as well as knowledge of

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    380 views3 pages

    Job Analysis

    Uploaded by

    Amanda Barker
    The document describes the duties, skills, knowledge, and abilities for three bank employee roles: Bank Manager, Bank Teller, and Branch Manager. The Bank Manager oversees branch operations, marketing, customer service, staff supervision and performance evaluation. Required is a Master's degree in business, 5+ years of banking experience, and strong management and communication skills. The Bank Teller handles sales, security, hiring, customer service and resolving issues. Required is a Bachelor's degree in business, 5+ years of banking experience, and excellent customer service and team leadership skills. The Branch Manager promotes products, resolves customer problems and ensures high service. Required are strong computer, communication and customer service skills, as well as knowledge of

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    The key takeaways are the duties, skills, qualifications and abilities required for different banking roles like bank manager, teller and representative.

    The main duties of a bank manager include planning branch operations, supervising employees, marketing the bank, and reporting to the regional manager. Key skills are marketing, communication, critical thinking and being able to act as a counselor.

    The main duties of a bank teller include being involved in sales, dealing with security issues like the vault, handling upset customers, and hiring/training staff. Key skills are business development, developing a team, sales, customer service and people management skills.

    Job Analysis Job: Bank Manager Method used: Using the Internet Employee #1: Duties and Abilities:

    Plan and direct the branch operations and administer the working of the whole branch Supervise the human resource of its own branch department wise Marketing of the bank, which includes achieving the deposit targets assigned to the branch, attending meetings for the marketing and making sure the targets are achieved within the given time. Provide a superior level of customer relations and promote the sales and service culture Coordinating with regional headquarters for getting updated with the organizational goals and objectives and also let all the employees of the branch well aware of the goals and objectives of the organization. Making sure that employees working under his/her supervision are well motivated and maintained properly. Evaluate the performance of the employees working under his/her supervision Reporting about all the duties and responsibilities to the Regional Manager Knowledge: Skills: A good manger should have Marketing skills Communication skills Critical thinking Should be a good psychiatrist 16 years of education Masters degree or equivalent Preferred field of study is MBA Marketing At least 5 years of experience in banking or any financial organization including marketing experience as well Minimum age limit is 25 years

    Employee # 2: Duties and Abilities: Get heavily involved in sales Helping to bring in new business and to build and maintain customer relationships Be able to deal with security issues, such as opening the vault in the morning or locking it at night Be able to deal with customers who are upset for things such as overdraft charges or a loan denial Hiring, training and supervising all staff that works within the bank. Completing all necessary security checks and reference checks for potential employees. Setting policies and training staff regarding changes in bank policies as needed. Developing new marketing programs or incentives to increase the deposits and services offered by the bank. Following all bank policies as determined by the board of directors or bank president or owner. Skills: Excellent business-development skills A proven ability to develop a team Strong sales, people-management and customer-service skills

    Knowledge: Have at least five years of banking experience With a bachelor's or master's degree Relevant management or financial experience in other industries

    Employee # 3: Duties:

    Promoting and marketing the branch and its products Meeting with customers and resolving any problems or complaints Ensuring theres a high level of customer service Monitoring sales targets Reporting to head office

    Skills:

    Good PC knowledge and typing skills Customer-oriented with good communication skills is essential Excellent service attitude with good interpersonal, communication and team skill

    Knowledge:

    A broad range of codes and regulations related to providing service and customer dealing, modern office procedures and computer equipment including the use of personal computers English usage, spelling, grammar, and punctuation; arithmetic, including percentages. A graduate in the commerce or business subjects

    Abilities:

    Lead the work of staff involved in problem solving to investigate, resolve and/or process customer queries, and /or concerns Apply specialized knowledge and skills to handle customer inquires regarding special programs, services, rates, and fees Maintain a high level of skill in written and verbal communication, interpersonal communications, and salesmanship Communication abilities Should be polite humble flexible Should have control and emotions should be of a sound mind and good physical health and presentable personality

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