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Quản trị chuỗi cung ứng (Trường Đại học Ngân hàng Thành phố Hồ Chí Minh)

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Câu 1: How many activities in supply chain management?

A. 3
B. 8
C. 4
D. 5
Câu 2: Sequence of a typical manufacturing supply chain is
A. Supplier - Storage - Manufacturing - Storage - Retailer - Distributor - Customer
B. Storage - Supplier - Manufacturing - Storage - Distributor - Retailer - Customer
C. Supplier - Storage - Manufacturing - Storage - Distributor - Retailer - Customer
D. Supplier - Storage - Manufacturing - Distributor - Storage - Retailer - Customer
Câu 3: In lean thinking, excess inventories considered as a waste since:
A. they cannot hide a number of purchasing, production and distribution problems within
the organization
B. inventory cannot be reproduced
C. non-biodegradable inventory
D. they can hide a number of purchasing, production, and distribution problems
within the organization
Câu 4: Reducing manufacturing lot sizes means:
A. the company is expanding into new fields
B. increasing the number of equipment setups.
C. decreasing the number of equipment setups.
D. The company is facing external difficulties
Câu 5: BOQ stands for:
A. Back Order Quantity
B. Best Order Quantity
C. Before Order Quantity
D. Best Order Quality
Câu 6: What does risk include?
A. Causes, Effect, Consequences
B. Causes, Effect, Solutions
C. Causes, Event, Consequences
D. Causes, Event, Solutions

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Câu 7: The process of purchasing goods typically involves the following steps: The buyer
makes a purchasing decision → .... → Placing an order.
A. Contacting the seller
B. Inquiring about the price from the seller
C. Placing an order
D. All three options are incorrect.
Câu 8: What does input logistics concern?
A. Input materials, location, and estimated costs to maximize profitability for the business.
B. Location, time, and costs for the production process.
C. Input materials, time, and costs for the production process.
D. All options are incorrect
Câu 9: Which of the following is true about forecasting?
A. It should be done once a year
B. It should be conducted by the supply chain leadership
C. It is more accurate for groups than for individual items
D. It is better to under-forecast rather than over-forecast
Câu 10: Which of the following describes the typical flow of cash in the supply chain?
A. Customer to producer to supplier
B. Producer to the customer to supplier
C. Supplier to producer to customer
D. Customer to a supplier to a producer

1. A firm can vary supply of product by controlling:

a. demand.
b. pricing.
c. inventory.
d. revenue.

2. The selection of suppliers, design of supplier contracts, product design

collaboration, procurement of material, and evaluation of supplier performance
are a part of …
a. procurement.
b. sourcing processes.
c. supplier scoring and assessment.
d. supplier selection.

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3. The purpose of supply chain management is to …

a. manage and integrate supply and demand management.
b. provide satisfaction to the customer.
c. enhance the quality of a product and services.
d. increase the product level.

4. The most complete definition of Supply Chain Management is.

a. Plan goals and network structures to plan the circulation of goods and information in a
business environment.
b. Managing the relationship between forward and backward flows connecting
customers and suppliers to create the best value for consumers at minimal cost
across the supply chain
c. Managing collaboration between different entities in the supply chain
d. The formation of links to link and cooperate between the processes of different
subjects

5. Objectives of the supply chain:

a. Creating maximum value for the entire series
b. Creating consumer surplus
c. Creating supply chain profits
d. Both the a, b, c are correct

6. Components of the supply chain include:

a. Production, Inventory
b. Production, Inventory, Location
c. Production, Inventory, Location, Transportation
d. Production, Inventory, Location, Shipping, Information

7. What standards should businesses not apply when selecting suppliers?

A. Quality of products and services.
B. Price.
C. Technical support.
D. Degree of intimacy.

8. The five measures of supply chain performance are:

A. Cost, quality, flexibility, delivery, and time
B. Cost, quality, time, delivery, and reliability
C. Inventory, quality, time, delivery, and flexibility
D. Inventory, cost, quality, time, and delivery

9. Small changes in consumer demand can result in large variations in orders placed
because of the ...
A. Supply chain
B. Safety stock requirement
C. Lead time effect
D. Bullwhip effect

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10. Between SCM and CRM (Customer Relationship Management):

A. Are closely related, and CRM is an activity within SCM.
B. Are closely related, and SCM is an activity within CRM.
C. SCM and CRM are two completely independent management systems.
D. Are related, but SCM and CRM are two parallel systems.

11. How many basic methods of goods transportation are there?

A. 4
B. 7
C. 6
D. 5

12. In a supply chain, … determines the existence of the entire chain.

A. Supplier
B. Manufacturing unit
C. Customer
D. Logistics company

13. PL stands for

A. Three points logistics
B. Third party logistics
C. Three points location
D. None of the above

14. Reverse logistics is required because

A. Goods are defective
B. Goods are unsold
C. The customers change their minds
D. All of the above

15. Distribution requirement planning is a system for

A. Inventory management
B. Distribution planning
C. Both A and B
D. None of the above

1. The curve that shows the lowest possible cost for a given level of responsiveness is referred
to as the
A) supply chain responsiveness curve.
B) supply chain efficiency curve.
C) cost-responsiveness efficient frontier.
D) responsiveness spectrum.

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2. A firm that is not on the cost-responsiveness efficient frontier can improve

A) both responsiveness and cost performance.
B) only responsiveness.
C) only cost performance.
D) responsiveness, but not cost performance.

3. A graph with two axes with implied uncertainty along the horizontal axis and responsiveness
along the vertical axis is referred to as the
A) implied uncertainty spectrum.
B) responsiveness spectrum.
C) uncertainty/responsiveness map.
D) zone of strategic fit.

4. The preferable supply chain strategy for a firm that sells multiple products and serves
customer segments with very different needs is to
A) set up independent supply chains for each different product or customer segment.
B) set up a supply chain that meets the needs of the highest volume product or customer
segment.
C) tailor the supply chain to best meet the needs of each product's demand.
D) set up a supply chain that meets the needs of the customer segment with the highest
implied uncertainty

5. Which of the following would be a demand and supply characteristic toward the beginning
stages of a product's life cycle?
A) Demand has become more certain and supply is predictable.
B) Margins are lower due to an increase in competitive pressure.
C) Product availability is crucial to capturing the market.
D) Price becomes a significant factor in customer choice.

6. Between 1993 and 2006, Dell's competitive strategy was to provide a large variety of
customizable products at a reasonable price. Given the focus on customization, Dell's supply
chain was designed to
A) be responsive.
B) provide a different product.
C) operate on a low-cost basis.
D) provide sustainable products.

7. For a company to achieve strategic fit, it must accomplish which of the following keys?
A) The company should have a functional area for each customer.
B) The different functions in a company must each have a strategy that is optimal for their
own processes.
C) The overall supply chain must operate at the lowest cost possible to achieve success.
D) The design of the overall supply chain and the role of each stage must detailed in the
annual report

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8. A mechanic invests in a basic set of sockets and open ended wrenches and waits patiently
under a shade tree for the next car to pull up. Under the watchful eye of his dog Spike, the
mechanic can service any make or model car. They never know what type of car and what
problem they will face each day, but are prepared for this uncertainty thanks to
A) excess capacity.
B) flexible capacity.
C) information.
D) Spike

9. The functions and stages that devise an integrated strategy with an aligned objective are
referred to as
A) competitive strategy.
B) supply chain strategy.
C) scope of strategic fit.
D) scope of marketing strategy.

10. With the ________ view, firms attempt to align all operations within a function. In this
view, all supply chain functions including sourcing, manufacturing, warehousing, and
transportation must align their strategy to minimize total functional cost.
A) intrafunctional scope
B) intraoperation scope
C) interfunctional scope
D) intercompany scope

11. The key weakness of the ________ view is that different functions within a firm may
have conflicting objectives.
A) intrafunctional scope
B) intraoperation scope
C) interfunctional scope
D) intercompany scope

12. The value that potential customers place on product cost and delivery time determines
a company's
A) customer needs.
B) competitive strategy.
C) supply chain surplus.
D) product life cycle.

13. The value chain in a company begins with

A) the customer.
B) marketing and sales.
C) new product development.
D) operations.

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14. Which element in the value chain is responsible for transforming inputs into outputs?
A) Operations
B) Marketing
C) Distribution
D) All elements of the value chain do this

15. Which of these services facilitates the function of the value chain but is not considered
a core element of the supply chain?
A) Marketing
B) Information Technology
C) Distribution
D) Service

1. What is a key advantage of building strong relationships with suppliers?

a. Increased competition
b. Higher costs
c. Enhanced communication and collaboration
d. Limited product variety
2. How can strong relationships with suppliers contribute to business success?
a. By isolating the business from market changes
b. By hindering innovation
c. By fostering trust and reliability
d. By reducing the need for communication
3. What role does effective communication play in supplier relationships?
a. It is irrelevant to the success of the partnership
b. It is a barrier to collaboration
c. It enhances understanding and cooperation
d. It limits the flexibility of the business
4. In what way can strong supplier relationships positively impact product quality?
a. By introducing inconsistencies
b. By promoting complacency
c. By facilitating feedback and improvement
d. By discouraging transparency and openness
5. What factors typically influence the decision to choose a supplier in supply chain
management?
a. Price
b. Responsiveness to supply needs

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c. Personal relationships
d. All of the above
6. In supplier relationship management, why is evaluating their performance
important?
a. To enhance confidentiality
b. To exert pressure on the supplier
c. To improve quality and performance
d. To avoid long-term collaboration
7. What are the benefits of implementing the "just-in-time" principle in supply chain
management?
a. Increased inventory
b. Reduced transportation costs
c. Supporting enhanced relationships with suppliers
d. All of the above
8. Why is developing a strategic relationship with a select few key suppliers an
effective strategy?
a. Reducing supplier diversity
b. Increasing dependence on suppliers
c. Creating opportunities for strategic collaboration and cost efficiency improvement
d. Limiting the power of the business
9. What are the benefits of supplier management?
a. helps businesses establish strong and trustworthy relationships with suppliers
b. Businesses have increased costs and optimized inventory limits
c. Businesses reduce sales by identifying high-performance products
d. Investment efficiency decreases
10. How many groups are Suppliers typically divided into?
a. 2
b. 3
c. 4
d. 5
11. Skills to build effective supplier relationships
a. Ensure timely payment
b. Communicate honestly and openly with suppliers
c. Share expertise and resources with supplier partners

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d. All answers are correct

12. Challenges when implementing Supplier Relationship Management
a. Create orders quickly and easily
b. Understand the supplier's business
c. Share expertise and resources with supplier partners
d. Lack of transparency
13. What is “incorrect” about SMR (Supplier relationship management )?
a. is the process of building and maintaining positive and productive
relationships with the companies or individuals who supply goods or services
to your business
b. is about managing your relationships with your suppliers in a way that benefits
both parties.
c. is about more than just purchasing goods or services. It's about creating a
partnership with your suppliers that enables both parties to achieve their goals
d. all information about transactions and activities should be shared in a
transparent, public way between both parties
14. "Understanding needs and expectations" is a phrase related to which part of
supplier relationship management?
a. The role of communication in successful supplier relationships.
b. How to measure the success of your supplier relationships
c. Common mistakes to avoid when working with suppliers
d. Strategies for cultivating strong supplier relationships
15. How many main steps does SRM include?
a. 4
b. 3
c. 2
d. 5
16. Organizations have reported numerous use cases for implementing SRM, noting
that the discipline helps them to:
a. take better advantage of supplier capabilities
b. reduce costs
c. ensure supply chain continuity; limit supply chain risks;
d. All the answers above

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17. How many global supplier management challenges are there?

a. 6
b. 3
c. 5
d. 4
18. Business owners who organize their own implementation (vehicles, warehouses,
information systems, assignments) are:
a. Logistics 2PL
b. Logistics 4PL
c. Logistics 3PL
d. Logistics 1PL
19. ... is a widely used system in freight transport management that is being applied by
many logistics businesses today:
a. EMS
b. TTS
c. SMS
d. TMS
20. Basic components located in the supply chain:
a. Supply, production, storage, inventory, positioning
b. Production, inventory, storage, distribution, transportation
c. Production, transportation, inventory, positioning, information
d. Supply, production, inventory, distribution, information

1. The basis for all strategic and planning decisions in a supply chain comes from
a. the forecast of demand.
b. sales targets.
c. profitability projections.
d. production efficiency goals.

2. For push processes, a manager must forecast what customer demand will be in order
to
a. plan the service level.
b. plan the level of available capacity and inventory.
c. plan the level of productivity.
d. plan the level of production.

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3. ________ forecasting methods use historical demand to make a forecast.

a. Qualitative
b. Time-series
c. Causal
d. Simulation
4. Forecasting methods that assume that the demand forecast is highly correlated with
certain factors in the environment (e.g., the state of the economy, interest rates, etc.)
to make a forecast are known as
a. qualitative forecasting methods.
b. time series forecasting methods.
c. causal forecasting methods.
d. simulation forecasting methods.
5. One of the characteristics of forecasts is
a. aggregate forecasts are usually less accurate than disaggregate forecasts.
b. disaggregate forecasts are usually more accurate than aggregate forecasts.
c. short-term forecasts are usually less accurate than long-term forecasts.
d. long-term forecasts are usually less accurate than short-term forecasts.
6. One of the characteristics of forecasts is
a. aggregate forecasts are usually more accurate than disaggregate
forecasts.
b. disaggregate forecasts are usually more accurate than aggregate forecasts.
c. short-term forecasts are usually less accurate than long-term forecasts.
d. long-term forecasts are usually more accurate than short-term forecasts.
7. ________ forecasting methods are primarily subjective and rely on human judgment.
a. Qualitative
b. Time-series
c. Causal
d. Simulation
8. Long-term forecasts are usually less accurate than short-term forecasts because
a. short-term forecasts have a larger standard deviation of error relative to the
mean than long-term forecasts.
b. short-term forecasts have more standard deviation of error relative to the mean
than long-term forecasts.
c. long-term forecasts have a smaller standard deviation of error relative to the
mean than short-term forecasts.
d. long-term forecasts have a larger standard deviation of error relative to
the mean than short-term forecasts.
9. Choose the correct answer about Professional solution:
a. low-level employees are not often dominated
b. open meetings with free exchange of ideas between management levels
c. a group of people from an organization can help make more reliable forecasts
d. if the product is growing well, this method is no longer necessary

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10. Choose the correct answer about Delphi method:

a. In this method, the opinions of senior people are no longer important
b. Participants' identities were not revealed to avoid risks
c. Superiors and employees are equal, everyone's identity is revealed and
everyone is involved
d. People ask each other questions directly without intermediaries
11. The Delphi method has several main steps:
a. 4
b. 5
c. 6
d. 7
12. The Delphi method will be more effective when:
a. Summarize the results and replay them to members along with appropriate new
questions about 3-4 times.
b. The time needed to complete is calculated as a function of the number of members
c. The results of Delphi are also relied upon the amount of work, and the response
speed.
d. All of the above ideas are correct. Free
13. Which forecasting method is based on historical demand patterns?
a. Qualitative method
b. Time series method
c. Simulation method
d. Cause and effect method
14. Which method of forecasting combines cause and effect and time series methods?
a. Qualitative method
b. Cause and effect method
c. Time series method
d. Simulation method
15. Which forecasting method assumes demand is closely related to certain factors?
a. Simulation method
b. Qualitative method
c. Cause and effect method
d. Time series method

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16. Which answer is not a characteristic of demand forecasting in supply chain management?
a. Connect and exchange large data easily
b. Long-term forecasts are more accurate than short-term forecasts
c. Forecast results are always absolutely accurate
d. All answers are correct

1. The sequence of a typical manufacturing supply chain is

A. Storage - Supplier - Manufacturing - Storage - Distributor - Retailer.
B. Supplier - Storage - Manufacturing - Retailer - Distributor - Customer.
C. Supplier - Storage - Manufacturing - Storage - Distributor - Retailer - Customer.
D. Supplier - Distributor - Storage - Manufacturing - Distributor - Customer.

2. Which statement is most accurate with regard to seasonal demand?

A. Seasonal demand can be met by building up inventory during the off season to meet
demand during peak seasons.
B. Seasonal demand can be met by maintaining enough manufacturing capacity to meet
demand in any period.
C. Seasonal demand can be met by offering a price promotion during periods of low
demand to shift some of the demand into a slow period.
D. All of the above statements

3. Reverse logistics is required because

A. Goods are unsold. C. The customers simply change their
B. Goods are defective. minds.
D. All of the above statements.

4. What type of inventory is one of the most damaging from a sustainability perspective?
A. Raw materials. C. Finished goods.
B. Landfill. D. Work in process.

5. Sourcing a product overseas may have

A. Higher product cost and will generally incur a higher inbound transportation cost.
B. Higher product cost but will generally incur a lower inbound transportation cost.
C. Lower product cost but will generally incur a higher inbound transportation
cost.
D. Lower product cost and will generally incur a lower inbound transportation cost.

6. Benefits of RFID tag

A. Tracking the movements of goods throughout the supply chain.
B. Improving data accuracy and availability.
C. Rapid payback time.
D. All of the above statements.

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7. A manufacturing process in which production of an item begins only after receipt of a

confirmed customer order
A. ETO
B. MTO
C. ATO
D. MTS

8. BOQ model is the abbreviation for

A. Back Order Quantity
B. Best Order Quantity
C. Before Order Quality
D. Best Order Quality

9. ICC is the abbreviation for

A. International Chamber of Commerce

B. Internal Chamber of Complete
C. International Commerce of Chamber
D. Internal Commerce of Chamber

10. BOQ is the abbreviation for

A. Bill of quantities
B. Bill of qualities
C. Bill of quantity
D. Bill of quality

11. The department responsible for negotiating and checking suitable goods at good prices is

A. Production C. Logistics
B. Procurement D. Marketing

1. A recent change in supply chain management has been the:

a. need for faster computers.
b. green supply chain management requirement.
c. requirement for advanced educational degrees.
d. need for smaller ocean transportation methods.

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2. A proactive marketing approach in aggregate planning involves

a. varying inventory levels
b. modifying workforce size
c. shifting the demand patterns to level demand fluctuations
d. varying overtime rate
3. Which of the following can result from maintaining a large inventory?
a. quantity discounts obtained on larger orders
b. low investment costs
c. high transportation charge
d. difficulty with control and handling
4. operation of facilities for storing and moving goods
a.warehousing
b. supply chain
c. distribution
d. transportation
5. Which characteristics are not part of the forecasting method when forecasting the
demand for materials:
A. High accuracy
B. Do not use statistical methods
C. No need for a lot of data
D. Activity
6. The classification of reserves according to the location of the goods on the supply
chain does not include:
A. Stock up on materials
B. Reserve in shipping
C. Stock up on finished products in production and circulation Blog
D. Reserve semi-finished products
7. In the basic steps of implementing supply chain management (SCM) steps Refund:
A. Only appear when the supply chain has a problem
B. Always appear
C. Occasionally appear
D. Never appear

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8. The warehouse has a relationship with the following parts, except:

A. Material management
B. Customer service
C. Transportation
D. Production
9. What is the primary goal of supply chain management?
a.Maximizing profits
b.Reducing customer demand
c.Improving operational efficiency
d. Minimizing employee turnover
10. Which supply chain component is responsible for assembling raw materials and
producing goods?
a.Retailers
b.Distributors
c. Suppliers
d. Manufacturers
11. What is the term for the flow of goods and services from suppliers to end
customers?
a.Supply flow
b.Demand flow
c.Product flow
d.Service flow
12. What does the term "lead time" refer to in supply chain management?
a.The time taken to lead a meeting
b.The time it takes to produce goods
c.The time between placing an order and receiving it
d.The time it takes to deliver goods to customers
13. Which of the following activities is not in the distribution phaáe (Distribution) in
terms of logistics:
A. Transport and distribution of goods
B. Goods preservation and warehouse management
C. Produce goods provided to customers
D. Provide packaging, labeling, and product packaging

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14. In supply chain management, .... is the "source of nutrition" for the entire supply
chain
A. Customer
B. Turnover
C. Profits
D. Information
15. ...is warehouse management system software, including warehouse management
applications and barcode devices such as wireless scanners, and mobile barcode
printers combined with a wireless computer network. allows visibility of all daily
commodity transactions. In addition, this software also helps inventory goods, and
communicate with the system to check purchase and sales orders...
A. WMS
B. DRP
C. WMI
D. WIP
16 Reserves to ensure that the sale/production of goods is carried out continuously
between order periods are:
A. Periodic reserve
B. Stock up during shipping
C. Additional reserves in logistics
D. Speculative reserve
17. RFID is an advanced technology that enables remote positioning and identification
through ..., its memory is capable of containing all the data links to goods: from
determining the product's location to recording information about the date of
shipment, expiration date, and temperature of stored goods.
A. 100cm to 100m
B. 100cm to 1Om
C. 10cm to 10Om
D. 10cm to 10m
18. The fourth step in the process of installing goods is:
A. Prepare the order and send it
B. The ordering unit is accepted and entered into the system
C. Resolve the order
D. Prepare the goods according to the requirements

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19. Which of the following factors does not belong to the "factors in the transaction"
group in customer service?
A. Stability of the order fulfillment process
B. Payment with the customer
C. Information about the goods
D. Substitute products
20. The relationship between customer service strategy and logistics strategy is:
A. Logistics strategy is a part of customer service strategy.
B. Customer service strategy is a part of the logistics strategy.
C. Customer service strategy and logistics strategy have no relationship.
D. Customer service strategy and logistics strategy exist in parallel.
21. The information system for order fulfillment is developed at several levels:
A. 5
B. 6
C. 3
D. 4

1. In a supply chain, ... determines the existence of the entire chain.

A. Supplier
B. Production unit
C. Customers
D. Logistics Company

2. The "production" stage in the supply chain does not include:

A. Storage of finished products
B. Packaging of finished products
C. Production planning
D. Storage of unfinished products

3. In logistics management, ... is the secret to maintaining and developing customer

loyalty.
A. Transportation
B. Information system
C. Warehousing
D. Customer service

4. Which of the following activities is not part of the distribution phase of logistics:
A. Transportation and distribution of goods
B. Goods preservation and warehouse management
C. Producing goods to provide to customers
D. Provide packaging, labels, and product packaging

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5. The most complete definition of Supply Chain Management is

A. Target planning and network structure to plan the circulation of goods and information
in the business environment.
B. Managing the relationship between forward and backward flows connecting
customers and suppliers to create the best value for consumers at minimal cost across
the supply chain
C. Managing cooperation between different entities in the supply chain
D. The formation of links for connection and cooperation between the processes of
different subjects.

6. "Forecast on product production time and number of product manufacturers" is

a forecast on:
A. Market demand
B. Supply
C. Product characteristics
D. Competitive environment

7. The three major types of forecasts used by business organizations are:

A. Exponential smoothing, Delphi, and regression
B. Economic, technological, and demand
C. Strategic, tactical, and operational
D. Departmental, organizational, and territorial

8. The supply chain function works with marketing to develop planning numbers, such
as customer demand and availability of supply, which are needed for effective decision-
making. This supply chain activity is
A. Purchasing
B. Logistics
C. Forecasting
D. Capacity Planning

9. The supply chain can influence demand by using

A. Production capacity and inventory
B. Pricing and other promotions
C. Price promotions and inventory
D. Production capacity and inventory promotions

10. What does supply chain planning involve?

A. Inventory management
B. Determining customer demand
C. Planning production and transportation
D. Pricing products

11. What is demand planning in the supply chain?

A. Predicting future customer demand
B. Managing production of goods
C. Determining required inventory levels
D. Pricing products

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12. What does production planning in the supply chain focus on?
A. Determining schedules and flow of production
B. Managing inventory
C. Planning transportation of goods
D. Pricing products

13. Customer service does not include the following activities:

A. Order processing (sorting, checking, collecting, separating, labeling, etc.)
B. Other after-sales services
C. Goods transportation
D. Goods storage

14. In a supply chain, .... is the “nutrient source” for the entire supply chain.
A.Information
B. Revenue
C. Client
D. Profit
15. How many fundamental methods of goods transportation are there?
A. 1
B. 5
C. 6
D. 10

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