Chapter 3
Chapter 3
Chapter 3
Data Analysis:
• Data analysis is the process of systematically applying statistical and logical techniques to
evaluate and interpret data.
• It involves collecting, cleaning, transforming, and modelling data with the goal of
discovering useful information, identifying patterns, making decisions, and supporting
conclusions.
• Data analysis can range from simple summaries and visualizations of data to more complex
analyses using advanced algorithms and statistical models.
In a nutshell, data analysis helps turn raw data into meaningful insights.
Data Interpretation:
• Data interpretation is the process of making sense of the results obtained from data
analysis.
• It involves explaining the meaning of the analysed data, identifying patterns, trends, or
relationships, and drawing conclusions based on the findings.
• Data interpretation requires putting the data in a relevant context to provide insights that
can inform decisions, solve problems, or answer research questions.
In short, data interpretation is the step where the implications of the data analysis are
understood and communicated effectively.
Nike’s Growth:
• Apart from brilliant commercials, Nike has also developed a reputation for being one of
the most iconic and influential brands in the world. They’re known for being accessible to
all kinds of people, no matter their gender or age.
• Their tagline — just do it — is known across borders and demographics, which helps them
appeal to customers from all over the world.
• For Nike, it’s not just about selling products—it’s about helping people get fit and healthy,
which is why it has been so successful at reaching people who wouldn’t normally consider
buying a fitness product.
• They know how to use their products, customers, and reputation to communicate with their
audience without appearing pushy or salesy. They also know how to appeal to younger
generations while remaining relevant to older millennials — a difficult balance but one that
Nike has managed well.
Nike’s social media strategy has been building on the strength of its brand voice for many years
now, and it shows in their social media posts. They have a powerful presence on Instagram,
Facebook, and Twitter, amongst other platforms, with highly engaging content that appeals to
their followers’ interests. They are well versed in community outreach.
Here’s a look at their followers on their main account:
Þ Here’s an overview of Nike’s worldwide revenue from the year 2014 to 2024:
• Revenue:
Nike's global revenue for the fiscal year ending May 31, 2024 was about $51.36
billion. This was a slight increase from the previous financial year.
• Revenue by region
In 2024, Nike's revenue came from the following regions:
North America: 5% or $21.4 billion
Europe: 6% or $13.6 billion
Greater China: 2% or $7.5 billion
Latin America and the Asia-Pacific region: 6% or $6.7 billion
• Target market:
Nike's target market is worldwide, but it's mostly in urban centres. Nike focuses on
athletes, runners, and sports enthusiasts.
• Marketing strategy:
Nike uses emotional branding to invoke emotions related to success, morale, victory,
and self-improvement. Nike also uses a simple and effective brand voice to connect
with a global audience.
Þ Most of the numbers and facts mentioned above are mainly contributed by
Nike’s brilliant commercials, celebrity endorsements, creative marketing and
large target audience.
1. Nike on Instagram:
• In the past 3 months, Nike has received a staggering 8,832,062 engagements while posting
only 58 items on their account.
• The average number of reactions for the profile is 234k likes and 5.7k comments, which
stands for a 0.12% average engagement rate.
3. Source sharing:
• Source sharing graph shows the detailed ratio between source types for a given brand or
product.
• The source types are as follows:
i. YouTube
ii. Instagram
iii. Facebook
iv. Twitter (now X)
v. Blogs
vi. Websites
vii. Forums
viii. Reviews
4. Mentions in time:
• This graph shows the number of times a brand, topic, product has been mentioned over
various social media applications or in a daily conversation over time.
• In the below graph, the time period is about a month (Sept 6 2024- October 4 2024).
5. Brand Health Index:
• This index measures the ratio of positive comments to negative comments.
• A Brand Health Index (BHI) is a measure used by companies to assess the overall
strength, perception, and well-being of their brand in the marketplace. It gives a
comprehensive view of how a brand is performing across several dimensions, helping
businesses understand consumer attitudes and the brand’s position relative to competitors.
• Here, we can say that Nike’s BHI lies on 0.78, showing that the brand has a considerately
good amount of positive comments.
6. Revenue Graph:
• The following graph shows how much revenue has the brand garnered in various regions
over 6 years (2017-2022).
• Ex: Revenue in Europe, Middle East and North America
Þ The graph shows an increase in sales from the North American region from the
year 2000 (9.3 billion to 12.2 billion).
Þ A significant increase can be seen in the European, Middle Eastern and African
region over the years (5.2 billion to 7.4 billion).
Þ The revenue in the year 2020 is seen to be slightly decreasing, but eventually it
has seen a steady over the upcoming years.
Þ Now let’s get into the three key takeaways after reading Shoe Dog by Phil Knight:
b) Hire great people even when you don’t have a job for them:
• The second key takeaway from Shoe Dog and Phil Knight is to hire great people
even if you don’t know what job they’re going to do.
• The reason this is said is because there were multiple times over Phil’s career and
the life of Nike where he just had a really good feeling, or was really convinced
about a person, or was really impressed by a person and hired them even though
they weren’t necessarily hiring for a particular position or knew what role that
person was going to do.
• The first example is actually his wife. He hired his future wife when she was
actually one of his students because he was teaching college courses in
accounting and he had a crush on her. But he was extremely impressed by the
grades she was getting in his class so he hired her part-time to start doing random
things around the office like bookkeeping.
• She was so good at what she did that she ended up really excelling in the company
and obviously went on to raise his family.
• This example happened multiple times throughout the book, like with a previous
accountant he worked with at another firm or when Nike was going through a
court case and he was working very closely with one of the new young lawyers
at the firm.
• He became so close with that lawyer and liked him so much he ended up hiring
him. They didn’t necessarily need in-house legal counsel but he was so impressed
and liked working with this person so much that they decided to hire him, and a
lot of these people ended up flourishing in whatever role that Phil gave them.
• Ultimately Phil’s approach seemed to be – at least as summarized in this book –
to hire great, smart, motivated people and find ways for them to be
successful
c) Grit and Determination trump everything else:
• The last key takeaway from Shoe Dog kind of relates to the first lesson a bit, but
what is learned is that probably the most important factor when you’re an
entrepreneur or solopreneur trying to grow a successful business is that grit and
determination probably trump everything else.
• Having experience, being very smart, having big ideas or passions – that’s all
important. But if Phil was anything, it was full of grit, determination and not
being willing to give up.
• I’ve noticed after reading a lot of biographies and autobiographies of successful
solopreneurs and entrepreneurs that above all else, grit and determination seem
to be some of the most common characteristics because:
Þ things will get tough
Þ competitors will pop up
Þ difficulties will come
• And sometimes, all one has to do, is be able to put your head down, keep working,
look after yourself, look after your family, look after your employees – but keep
pushing forward to find a way.
• It’s almost unbelievable what you or your company or your colleagues can do if
you just refuse to give up and keep pushing.
8. References:
Zomato’s Growth:
• Zomato presents the perfect case study of a company creating a market by recognising
an existing problem and creating a whole new market in the form of a solution.
Deepinder Goyal and Pankaj Chaddah discovered the need for an organised delivery
solution.
• There were solutions but it was in the form of the restaurants’ own delivery services.
There was no standardisation and the delivery charges were outlandish way back before
2008. Then there was the issue of people standing in lines for takeaways.
• Out of this need came the opportunity to create a market where people would not only
be able to order food but the platform would also serve as a reliable place for reviews.
• Launched in 2008 as a food discovery app, Zomato went on to revolutionize the way
Indians eat. From helping foodies find new food joints to enabling online ordering
(since 2015), the brand has some guts to defy all odds and rise up.
• Zomato does a few things that define its market presence and they are the following.
Þ Food Delivery
Þ Restaurant Reservations
Þ Restaurant And Food Reviews
Þ Food Festivals
• It has positioned itself right at the heart of the Indian food scene and has an amazing
social media presence which helps maintain its image as the most reliable food delivery
partner.
• Net profit:
Zomato's consolidated net profit for the first quarter of the 2024-25 financial year
was Rs 253 crore, an increase from Rs 2 crore in the same quarter last year.
• Market cap:
Zomato's market cap is expected to reach ₹2.396 trillion at the end of 2024, a
126.28% change from 2023.
• Food delivery:
In the last quarter of the financial year 2024, food deliveries at Zomato accounted
for 20.5 billion rupees.
• Zomato gets an average monthly traffic of 20 million visitors per month. The average
time spent by any visitor is 3 minute 28 seconds. 59% of its traffic comes from India.
The majority of its visitors are between the age group of 25 to 34 years old.
• Getting this large amount of free traffic from search engines is a great marketing
strategy followed by Zomato. Any local business can also use this marketing strategy
to get customers online at no cost.
Zomato covers trending topics in different ways according to the platform audience. Here is an
example of new trending news related to Parag Agarwal, ex-CEO of Twitter. Today, Elon Musk
fired him after the takeover. See how Zomato used this topic for marketing purposes. These
types of posts increase customer engagement and also helps in:
• Improved customer relationships
• Increasing brand revenue
• Increased social media following
• Increased customer lifetime value
• Better customer satisfaction
• Improved brand reputation
• Lower customer acquisition costs
• Improved employee satisfaction and retention
• Increased brand reach and influence
• Boosts loyalty and customer retention.
Þ The above dish being portrayed is “Thepla”, which is a soft Indian flatbread typical of
Gujarati cuisine While extremely popular across Gujarat, it is especially common
amongst the Jain community. It is served as breakfast, as a snack as well as a side dish
with a meal
Þ The branding of “Thepla” is in the textual branding of the famous automotive company
“Tesla”, which designs, manufactures and sells battery electric vehicles, stationary
battery energy storage devices from home to grid-scale, solar panels and solar shingles,
and related products and services.
Þ Due to the first and last letters of the food dish and the company being the same, Zomato
intelligently embedded the Tesla’s logo font along with the dish to impress and actively
engage customers in their social media handles.
• Influencer marketing:
Zomato has used influencer marketing to connect with more audiences and increase
its credibility. Zomato has used both micro and macro influencers, and has shared
their posts in local languages.
• Content marketing:
Zomato has used content marketing to create viral posts and attract organic traffic.
Zomato’s content is known for being simple, concise, and humorous, and often links
to popular trends.
• Social media:
Zomato is active on social media platforms like Twitter, Facebook, and Instagram,
where it posts on popular topics and encourages sharing.
• Meme marketing:
Zomato has used memes to attract organic traffic and increase revenue.
• The above pie chart shows that content creation, influencer marketing being shared in
Instagram is the highest at 51%.
• Twitter (X) is the second highest contender with 47% of its content creation and
marketing being generated from there.
• Facebook is the lowest with 1% of brand activity.
• This goes to show that most of the content creation, influencer marketing and user
engagement is generated in Instagram.
• Deepinder Goyal, CEO of Zomato, wrote the book “Culture at Zomato: How to
Rewire Your Brain for Greatness” in the year 2023.
The book being short, sharp, witty, was originally written for Zomato employees,
giving an insight into how one of India’s most exciting and successful companies
works, and what it does to create the culture of excellence that makes it break barriers
– time and time again.
• Here are some key points from the book Culture at Zomato: How to Rewire Your
Brain for Greatness by Deepinder Goyal:
• Be honest:
Putting the team first means being honest with yourself and others.
• Get to work:
Roll up your sleeves and get to work
• The book is about Zomato, and a bit about Deepinder. It captures the soul of Zomato,
along with its history, cultural principles and company policies. It's about the culture
at Zomato, about how they worked, and about what a productive culture of a company
should be like.
• Lenskart, a prominent eyewear brand in India, has witnessed exponential growth since
its inception in 2010. One of the key drivers behind this growth is its strategic use of
social media marketing to reach and engage customers.
• Below, we'll dive into the data analysis of Lenskart’s growth through social media
marketing, using graphs, pie charts, and key interpretations.
• Facebook: 45%
• Instagram: 35%
• Twitter: 20%
• Facebook remains the dominant platform for Lenskart, contributing nearly half of its
social media engagement.
• Instagram is a growing platform due to its focus on visual content (influencer
collaborations, product launches).
• Twitter serves as a platform for customer service and trend-based marketing.
• We tracked Red Bull’s Instagram performance from 2nd October to 25th December,
and it’s evident that their holistic marketing strategy drove some impressive numbers.
• The brand published 108 posts and got an average engagement of 150,810. And this
was Red Bull’s top Instagram post in the past 3 months.
• Their most frequent post type on Instagram is reels (98%), and rightly so since they get
an average engagement of 165,186.
• They post carousels 2% of the time, which brings them an average of 133,041
engagements per post.
• In the same period, Red Bull posted 71 videos on YouTube which generated
467,321,025 views, 14,598,778 likes, and 94,046 comments. \
• Red Bull’s marketing activities on Facebook included 66 posts from 2nd October to
25th December, which drove 2,620 average engagement per post.
• The brand mostly posts marketing videos on Facebook. Only about 3% of the posts are
photos and links.
4. Red Bull on Twitter:
• We analysed Red Bull’s Twitter activities for the past year. 86% of their posts on the
platform were text-based.
However, the most engaging media type for Red Bull’s Twitter presence has been photos.