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    Sofoluwe Olasubomi Oluwaseyi

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    Olasubomi
    Curriculum Vitae

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    Sofoluwe Olasubomi Oluwaseyi

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    Olasubomi
    14 views2 pages
    Curriculum Vitae

    Original Title

    SOFOLUWE OLASUBOMI OLUWASEYI

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    Curriculum Vitae

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    14 views2 pages

    Sofoluwe Olasubomi Oluwaseyi

    Uploaded by

    Olasubomi
    Curriculum Vitae

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    SOFOLUWE OLASUBOMI OLUWASEYI

    CAREER SUMMARY
    Sofoluwe is a passionate and result driven professional with extensive expertise in customer service and cultivating
    strong client relationships across diverse organizations. Recognized by her past and present colleagues as a result-
    oriented team player, and fondly called the powerhouse of her team. Eager to apply adept top management skills and
    foster robust connections with both customers and teams within a dynamic company. Highly enthusiastic about
    propelling business expansion within organization. Committed to ongoing learning and staying abreast of cutting-
    edge advancements in customer relationship management and business expansion.

    sofoluweolasubomi123@gmail.com (+234) 8130615207 Ikeja, Lagos

    CORE COMPETENCIES

    Customer service Client Partnership Project management Relationship Management

    Human Resource Management Customer Advisor Administrative Assistant

    SKILLS AND ABILITIES

    Relationship Management Skills Adaptability skills Excellent management & Interpersonal


    kill
    Excellent Oral and Written Proficient in Ms. Office suite Analytical Thinking skills
    C i ti
    Critical and Strategic Brainstorming and Time Management skill
    Thi ki T k
    Leadership Creative Office Proficiency in business management

    PROFESSIONAL WORK EXPERIENCE

    CUSTOMER SERVICE ADVISOR || OPTIMUM DEXTERITY FACILITITIES AND MANAGEMENT SERVICES LTD,
    LAGOS
    (Jan 2024 till date)
    Key Responsibilities
     Delivers an excellent and consistent customer service experience via all channels, including telephone,
    email, web, and face to face (internal colleagues)
     Ensures that all customer contacts are handled well, giving customers the best possible experience.
     Takes ownership of assigned tasks, solves problems, and ensures a successful resolution for each call.
     Ensures that information is accurately entered into the system.
     Allocates work requests to our dedicated field technicians and contractors across Nigeria.
     Handles all other reasonable tasks as demanded by the clients, in the most effective way possible.
    CUSTOMER SERVICE REPRESENTATIVE || D2 DIGITAL SOLUTIONS LTD, IBADAN
    NYSC
    (Jan 2023 – Dec 2023)
    Key Responsibilities
     Exceeded performance targets such as response times, issue resolution rates, and customer satisfaction
    reports.
     Played a key role in relating, and building strong relationships with customers, resulting in increased
    customer loyalty, and sustenance of customers.
     Stayed updated with product knowledge, industry trends, and evolving customer service techniques to
    provide the best service delivery.
     Educated customers on product features, usage, and best practices, enabling them to maximize the value of
    their subscriptions.

    CUSTOMER SERVICE INTERN || PRETADINCE NIGERIA LTD, LAGOS


    (May 2016 – Dec 2016)
    Key Responsibilities
     Promptly addressed customer queries via various communication channels (email, phone calls an chat) and
    providing accurate information and guidance.
     Assisted customers with basic technical issues, troubleshot and escalated complex problems to the
    appropriate department.
     Collaborated with the sales team to process orders, verify product availability, and coordinate timely
    deliveries.
     Assisted in report creation, presentations, and documentation related to customer service operations.
     Maintained organized and up-to-date records.

    EDUCATION

    ATINGI || CUSTOMER SERVICE AND COMPLIANT MANAGEMENT (2024)

    UNIVERSITY OF ILORIN, ILORIN || PUBLIC ADMINISTRATION (BSc) (2022)

    YABA COLLEGE OF TECHNOLOGY, LAGOS || BUSINESS ADMINISTRATION (OND) (2016)

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