Edosa Tony Omoruyi Resume

EDOSA Charalambou Pettemeridi 21,
Strovolos 2042, Nicosia,
OMORUYI
Cyprus.
Phone: 966-307-51
E-mail: edsa.ruyi@gmail.com
PROFILE
I am a highly organized, dedicated and diplomatic sales and customer relations
specialist with a track record in sales conversion, marketing and customer
service management. I have excellent communication and fast learning skills,
enabling me to effectively communicate, handle customer inquiries and
professionally solve problematic situations. I am seeking employment to a full
time position in which I can put into practice, my knowledge and experience,
ultimately improving the operations of the organisation that I work for.
EXPERIENCE
CUSTOMER SERVICE Global Connect Services (April 2021- October 2021)
REPRESENTATIVE Managing and resolving incoming support requests through the
company’s ticketing system
Answering support client requests via calls, emails, or online chat
regarding website or product troubleshooting, site updates, payment
system updates and general Know-Your-Client (KYC) procedures.
Assisting with identifying the root cause of problems; managing and
resolving issues in a constantly changing environment.
SALES ACCOUNT Magnum FX, Limassol (May 2020 - February 2021)

MANAGER Maintaining high level of client acquisition and reactivation through
ensuring customer satisfaction and professional communication.
Providing training to clients on the company’s products and services,
dealing with queries via phone and email communication.
Explaining payment mechanisms and maintaining relationships with
client ensuring they receive the highest level of service.
I achieved and surpassed monthly targets.
DIGITAL MARKETING Emoruy Digital Marketing Agency (January 2020 - November 2021)
MANAGER Planning and executing all digital marketing, including SEO/SEM,
marketing database, email, social media and display advertising
campaigns
Designing, building and maintaining clients social media presence
Measuring and reporting performance of all digital marketing
campaigns, and assess against goals (ROI and KPIs)
Identifying trends and insights, and optimizing spend and
performance based on the insights.
SALES ACCOUNT MANAGER- Royal Forex Limited, Nicosia (March 2018 - February 2020)
(TEAM LEADER) Acquiring new clients through telemarketing by prospecting, cold-
calling, and hot leads opening and funding a trading account with our
company.
Performing business-to-client sales, explaining the value of the
company’s services to clients and prospective clients.
Showcasing and helping clients learn how to navigate the trading
platform.
I consistently achieved and surpassed monthly targets, averaging 30 to
35 FTDs monthly and got promoted to team leader.
As a team leader I led a team of ten sales people including heading
weekly discussions where sales goals, initiatives and accomplishments
were reviewed.
Executed second voice calls by providing creative problem solving
ideas based on analysis and application of experience.
Provided training for the team on related issues such as CRM, Sales
pitch and Know-Your-Client (KYC) procedures.
EDUCATION
M.A INTERNATIONAL Cyprus International University (Sept 2014 - Feb 2016)
RELATIONS Earned a Master of Arts (MA) degree with a 3.50 CGPA. With a
theses on; The Rwandan Genocide and the concept of
Humanitarian Intervention.
B.S GEOGRAPHY AND University of Benin (Sept 2005- July 2010)

REGIONAL PLANNING Earned a Bachelor Degree (B.Sc) Honors with a written project
theses on; The Spatial Distribution of Population, using Delta
and Edo States as case study.
SENIOR SCHOOL St Davids Boys Model Secondary School (1997 - 2003)

Obtained a Senior Secondary School Leaving Certificate with
CERTIFICATE distinction.
EXAMINATION
SKILLS AND
PROFICIENCIES
Team player with high level of dependability and trustworthiness.
Strong verbal and written skills in English (Native Speaker) with
excellent phone etiquette, and outstanding work ethic.
Proficiency in web-surfing
Knowledge and Experience in the use of Customer Relationship
Management (CRM) softwares;
Knowledge and Experience of Microsoft Office tools.
Self-starter with strong customer management and tracking skills and
the ability to work without supervision.
Pro-active and resourceful, ability to multi-task.
Able to focus on specific tasks for an extended period of time and
comfortable with repetitive tasks.
Experienced Web designer and digital marketing specialist, proficient
in Wordpress design and development and social media

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EDOSA Charalambou Pettemeridi 21,

Strovolos 2042, Nicosia,

SALES ACCOUNT Magnum FX, Limassol (May 2020 - February 2021)

B.S GEOGRAPHY AND University of Benin (Sept 2005- July 2010)

SENIOR SCHOOL St Davids Boys Model Secondary School (1997 - 2003)

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