IJMRT: Volume (5), Issue 6, 2023 ISSN (Print):2663-2381

International Journal of Multidisciplinary Research Transactions ISSN(Online):2663-4007

(A Peer Reviewed Journal)
www.ijmrt.in

Municipal Corporation Complaint Management

System in Online Platform
Suganya. P1*, Abishek Kiruban. K2, Karan. D3, Justin Raj. J4
1
Assistant Professor, Department of Computer Science and Engineering, St.Joseph’s college
of Engineering and Technology, India.
2,3,4
Students, Department of Computer Science and Engineering, St.Joseph’s college of
Engineering and Technology, India.
*
Corresponding author DoI: https://doi.org/10.5281/zenodo.7899983

Abstract

Municipal Corporation Complaint Management System is an online platform designed to

provide an efficient and effective way for citizens to report complaints related to municipal

services. This system allows citizens to submit complaints via an online portal, which is then

forwarded to the relevant department for resolution. The system provides real-time updates on

the status of complaints and allows citizens to track the progress of their complaints. Overall,

the Municipal Corporation Complaint Management System aims to improve the quality of

municipal services and enhance citizen satisfaction by providing a streamlined and transparent

complaint resolution process.

Keywords: Automatic tracking Online services, PHP, My SQL,MCCMS .

1. Introduction

Municipal corporation complaint management system in small points. Here are some key

points for an introduction to a municipal corporation complaint management system.The

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municipal corporation complaint management system is a platform designed to help citizens

submit complaints related to municipal services, such as garbage collection, road maintenance,
Page

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Suganya. P et al IJMRT: Volume (5), Issue 6, 2023

water supply, and other public infrastructure.The system may have features such as a web

portal, mobile app, or dedicated phone line for complaint submission, automatic complaint

tracking and resolution, and a feedback mechanism to ensure citizens are informed about the
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status of their complaint. By providing a streamlined and efficient way for citizens to submit

complaints, the system helps the municipal corporation improve its services and address issues

more quickly. It also enhances transparency and accountability, as citizens can track the

progress of their complaints and hold officials accountable for timely resolution.

The municipal corporation complaint management system can be implemented with the help

of technology partners, who can provide the necessary software and hardware infrastructure.

Training and capacity building for officials and citizens may also be required to ensure the

system is used effectively.A well-functioning municipal corporation complaint management

system can improve the quality of life for citizens by addressing their concerns and improving

municipal services. It can also enhance the reputation of the municipal corporation and build

trust between citizens and officials.

2. Our Contribution

Issues faced in your municipality such as potholes, broken streetlights, or overflowing garbage

bins, report them promptly to the municipal corporation. This will help the authorities to take

action quickly and resolve the issue.When reporting an issue, make sure to provide accurate

information about the location, nature, and severity of the problem. This will help the

authorities to assess the situation and take appropriate action.Follow up on complaints: If you

have filed a complaint with the municipal corporation, follow up regularly to check the status

of your complaint. This will help to ensure that the authorities are taking the necessary steps

to resolve the issue.Participate in community initiatives: Many municipalities have community

initiatives aimed at improving the overall quality of life in the area. Participate in these

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Suganya. P et al IJMRT: Volume (5), Issue 6, 2023

initiatives, such as cleanliness drives or tree planting campaigns, to contribute to the betterment

of your municipality.Spread awareness among your friends, family, and neighbours about the

importance of reporting issues to the municipal corporation. Encourage them to take an active
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role in keeping the municipality clean and well-maintained.

3. System Background

3.1. PHP (Hypertext Pre-Processor)

PHP (Hypertext Pre-processor) is a server-side scripting language used for developing web

applications and websites. It is an open-source, free, and widely used programming language

that is compatible with most web servers.PHP is especially well-suited for building dynamic

web pages that can interact with databases and other server-side technologies. It is often used

in conjunction with databases like MySQL to build powerful web applications.

PHP can run on different platforms such as Windows, Linux, macOS, and many others.PHP

syntax is easy to understand and learn, especially for those who have experience in

programming languages like C, Java, or JavaScript.PHP is an open-source language, which

means that developers can use, modify, and distribute the language for free.PHP scripts execute

quickly and efficiently, making it a popular choice for building high-traffic websites and web

applications.PHP has a large community of developers who contribute to the language's

development, provide support, and share knowledge and resources.Overall, PHP is a versatile

and powerful language that is widely used in web development. It continues to evolve with

new features and updates, making it an excellent choice for building robust web applications

and websites.

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Suganya. P et al IJMRT: Volume (5), Issue 6, 2023

3.2. MYSQL-(Structured Query Language)

MySQL is used by many popular websites and web applications, such as Facebook, Twitter,

and YouTube. MySQL is scalable, which means it can handle large amounts of data and is
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capable of supporting multiple users simultaneously.MySQL provides a range of security

features, such as encryption, user authentication, and access control, to ensure the safety and

integrity of data stored in the database.MySQL is designed to perform well under high load

conditions, making it an excellent choice for websites and web applications that require high

levels of performance.MySQL is compatible with many different operating systems and

programming languages, making it easy to integrate with existing software systems.

MySQL is an open-source database system, which means that it is free to use and can be

modified and distributed without any licensing fees.Overall, MySQL is a powerful and

versatile database management system that is widely used for web applications and other types

of software. Its scalability, security, and performance make it an excellent choice for

developers and businesses looking for a reliable database solution.

4. React JS

React, sometimes referred to as a frontend JavaScript framework, is a JavaScript library created

by Facebook.React is a tool for building UI components.

5. Methodology

The Municipal Corporation Complaint Management System (MCCMS) is a project aimed at

improving the process of handling complaints and requests from citizens to the local municipal

corporation.

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Suganya. P et al IJMRT: Volume (5), Issue 6, 2023

5.1. Project Initiation

Define project scope, objectives, and deliverables form a project team comprising stakeholders,

project managers, and technical experts.Develop a project plan with timelines and milestone.s
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5.2. Requirements Gathering

Identify and gather the requirements for the MCCMS system from stakeholders and citizens

Analyse the requirements and prioritize them based on their importance and feasibility.

5.3. Design and Development

Develop a functional design for the MCCMS system based on the requirements gathered a

technical design including database design, system architecture, and interface design and also

develop the MCCMS system using appropriate software tools and programming languages.

5.4. Testing and Quality Assurance

Conduct testing of the MCCMS system to ensure that it meets the requirements and is error-

free .Conduct a user acceptance test to ensure that the system meets the needs of citizens and

municipal corporation staff and also conduct a security and data privacy audit to ensure that

the system is secure and compliant with relevant regulations.

5.5. Implementation and Deployment

Install the MCCMS system in the municipal corporation's IT infrastructure.Train the municipal

corporation staff on how to use the MCCMS system.Launch the MCCMS system and

communicate its availability to citizens.

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Suganya. P et al IJMRT: Volume (5), Issue 6, 2023

5.6. Maintenance and Support

Provide ongoing support and maintenance for the MCCMS system to ensure its optimal

performance.Continuously monitor the MCCMS system to detect and resolve any issues or
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bugs.Collect feedback from citizens and municipal corporation staff to identify areas for

improvement and incorporate them into future versions of the MCCMS system.

Figure 1. MCCMS monitoring process

6. Conclusion

To overcome the drawback of the existing system of grievance redressal, this paper proposes

a new web application using blockchain technology. A framework that gives an answer for the

absence of an easy specialized strategy to advise the authority about the public grievance,

which lessens the complex methodology to be followed in the grievance enlistment process.

The created versatile application brings all the divisions under the equivalent and the user can

hold up their grievances in the individual sectors. The client who is dwelling the protest will

be checked as a genuine user and the data will be put away at the blockchain. Likewise, the

grievance structure with its sort and pictures will be sent to the IPFS. The location will assist

with following to the area and the user would have an affirmation of the enrolled grievance. It

makes the complaint redressal systems more transparent and accountable. This application

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Suganya. P et al IJMRT: Volume (5), Issue 6, 2023

improves the people’s trust in the government. As each user keeps their copy of data with

themselves, a middle man cannot modify or tamper the data.

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