Amit Tripathi: Customer Relationship

AMIT TRIPATHI
Address: 3/ 437, Vishwas Khand, Gomti Nagar,

Lucknow (U.P.) 226010
Mobile: +91 - 7905226258, +91 - 7905279920
E-mail: amittripathi92@gmail.com
Job Objective
Assignments in Customer Service and General Administration with a high growth-oriented organisation
Professional Snapshot
• A competent professional with 16 years of experience in the areas of Customer Servicing, Branch
Operations and Administrative work, largely in the banking/ telecom BPO and finance sector
• Target oriented performer who is good at multitasking and time management with good prioritization
skills
• Ability to grasp business and functional processes and adapt new requirements, also possess
tremendous urge to continually broaden my personal and professional horizon
Areas of Expertise
Customer Relationship
• Identifying prospects and formulating measures for effective and efficient organizational
functioning.
• Building and sustaining relationships with all internal & external clients.
Client Servicing
• Mapping organizational requirements and providing expert advisory services to senior

management pertaining to selection of right processes and policies.
• Ensuring continuous improved service levels. Dealing in Customer Complaint, customer
satisfaction through problem solving consultancy & problem diagnosis.
Operations
• Assisting allied functions in ensuring maximum possible support for activities aligned to
organizational goals and targets. Ensuring Service and TAT levels achieved by the operations
and other support functions.
• Formulating and implementing procedures for daily operations and internal reporting systems
for monitoring quality.
Work Experience
Present: Own a franchise of Herbalife International India Pvt Limited

Duration: February 2019 to Present
Job Responsibilities
• Working as an independent consultant
• Identifying prospect customers and coordinating with them for health and nutrition plans
• Creating awareness on the concerns of the health issues amongst the members
• Moderating virtual webinars to increase brand awareness
Organization: TATA MOTORS LTD. (Puneet Automobiles, Lucknow)

Designation: Administrative Manager
Duration: July 15, 2017 to January 30, 2019
Department: Branch Operations and Administration
Job Responsibilities
• Responsible for entire Facilities Management, vendor management and liasoning in respect
to travel, supplies, purchases, housekeeping and security
• Assisting the top management in exploring and generating new positions across all sites
• Mapping manpower requirements, preparing job specification. Managing the complete
recruitment life cycle for sourcing the best talent from diverse sources
• Selecting the best talent by assessment techniques and administering pre-employment tests.
• Tracking renewal of any license, agreements, registrations / approval required for the
operation of company’s business and for the procurement of any new license and approvals.
• Involved in setting up new 16 office site across U.P.
• Ensure the cost saving in various administration activities through options and new
approaches
• Interacting with other departments (different locations) through e-mails and daily conference
Calls to review and resolve operational issues as well as implement new process and
procedure changes
Organization: Magma FinCorp Ltd, Lucknow
Designation: Finance Manager

Duration: February 02, 2017 to July 01, 2017
Department: Finance, Customer Service and Operations.
Job Responsibilities included identifying and generating new prospects and assist them with loan
management. Also ensuring the smooth repayment process
Organization: Concentrix Daksh Business Solutions, Gurgaon
Designation: Senior Practitioner {Asst Team Leader}

Duration: October 23, 2015 to July 12, 2017
Department: Customer Service and Operations
Interfaces
✓ External: All customers of a major US telecom giant.
✓ Internal: US telecom representatives.
Key Responsible Areas:

• Managing a team of 20 Agents/ Practitioners in operations and customer service for satisfactory
delivery of defined parameters to internal & external customers
• Daily Quality analysis and Performance improvement sessions of Team members
• Handling complex and escalated customer queries through Voice/ chat and solving customer
grievances of US customers
• Assisting the HR in selecting the best talent by employing standardized assessment techniques,
screening & Identifying abilities, skills required according to job specifications and short-listing
suitable job applications
Owned and managed a franchisee of “Waah Ji Waah Soya Foods” from November 2012 to October
2015
Organization: Canara HSBC OBC Life Insurance Company, Lucknow

Designation: Senior Associate
Duration: September 2008 to November 2012
Department: Customer Service and Branch Operations
• Complete management of hub administration, operations & customer service for satisfactory
delivery of defined parameters to internal & external customers
• Maintaining high levels of customer satisfaction through close monitoring and follow up on all
customer complaints
• Relationship building with internal & external stake holders (interaction with bank officers across
geography for routine work, develop & maintain relationship with them)
• Liasioning with the vendors and maintaining cordial relationship for smooth functioning of the
branch
Interfaces
• External: Branch Managers (HSBC, OBC & Canara Bank), Planning Managers (HSBC),
Customers, GM’s, DGM’s, AGM’s and Premises Managers
• Internal: Relationship Managers, CMS, Doctor Management Team, Underwriting, COPS,
HO Team, Facilities & Administrative and Specified Persons (Sales)
Organization: HDFC Standard Life Insurance Company, Lucknow

Designation: Operations Officer
Duration: April 2007 to September 2008.
Department: Branch Operations Administration
• Responsible of 8 intercity branch offices for complete administration and operations

• Looked after Vendor management and liasoning in respect to infrastructure
• Cash management and bank pay in details and accounts for reconciliation.
• Incharge of payroll and attendance management of entire 8 locations of U.P.
Worked with “IBM Daksh, Gurgaon” as “Specialist- Customer Support” (September 2005 to April
2007) for a US based web process of a telecom giant. Handling US customer’s account related
inquiries through email interactions and providing Call Back support. Was promoted as Senior
Specialist within 6 months.
Worked with Paliwal Institute of Medical Sciences, Kanpur (September 2004 to September 2005)
as Administrative Co-coordinator. Job responsibilities included Vendor Management in respect to
all purchases and supplies.
Worked with Narain Ford (July 2003 to August 2004), dealer for Ford vehicles at Lucknow as Team
Leader and was responsible for direct selling of a no. of variants of Ford Motor Company Ltd. Also
handled the independent retail auto finance counter of Ford Credit Kotak Mahindra Ltd.
Academia Credentials
• 1 year P.G. Diploma in Personal Management and Industrial Relations (P.G.D.PM & IR) from
the Institute of Health Care and Administration, Chennai.
• MBA from Global People University, Nagaland.
• B.Com from Lucknow University in 2001.
• (10+2) in Commerce from (C.B.S.E.) H.A.L. School, Lucknow in 1997.

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AMIT TRIPATHI

Address: 3/ 437, Vishwas Khand, Gomti Nagar,

• Mapping organizational requirements and providing expert advisory services to senior

Present: Own a franchise of Herbalife International India Pvt Limited

Organization: TATA MOTORS LTD. (Puneet Automobiles, Lucknow)

Organization: Magma FinCorp Ltd, Lucknow

Designation: Finance Manager

Organization: Concentrix Daksh Business Solutions, Gurgaon

Designation: Senior Practitioner {Asst Team Leader}

Key Responsible Areas:

Organization: Canara HSBC OBC Life Insurance Company, Lucknow

Organization: HDFC Standard Life Insurance Company, Lucknow

• Responsible of 8 intercity branch offices for complete administration and operations

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