Gurpreet Chandhok
Gurpreet Chandhok
Gurpreet Chandhok
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Objective:
To work in the field of Services with a reputed organization. Looking for an organization
interested in rewarding talent and provides an environment conducive for learning and
growth.
Experience: Present
CITI GROUP GLOBAL SERVICES PVT LTD (Citi Financial) (Jan14, 2008 –
Aug -04 ,2008 )
Sr.Officer (Collections & Operations) – Team Leader(June 7, 2004 – Dec 31, 2008 )
I was working for HDFC Bank in Credit Cards at Lucknow as a Telecalling cum
Operations Supervisor.I was handling the portfolio of U.P Region
(Lucknow, Kanpur, Allahabad etc) in the capacity of a Team Leader
and putting delinquency low in all markets. In all I had a team of 15 people
reporting to me and we were operating at the lowest delinquencies in all markets.
Operational Activities:-
AGENCY MANAGEMENT
Weekly Audit of Agencies.
Making the bills of Agencies.
Recruiting the agency team leader and collectors.
Organizing various training programs for them.
•~Telecalling Management: I was having a telecalling team of 15 People. The team was handling a
growing customer base across U.P.
3) -Put down the NCL in declined trend with increasing recovery and decreasing the GCL.
•~Fraud Control:
•Blocking & Hot listing of A/c
Infovision Solutions Pvt Ltd (Nov 15 , 2003 to June 4,
2004)
•Worked as Payment Assistance Executive for more than 6 months for GE SBI Cards.
•Handled the portfolio of U.P Region (Lucknow ,Allahabad and
Kanpur ) putting delinquency low in all three markets .
Work Profile
Looking after the whole Operation Work, which includes the Updating of bouncing Cheques,
Auditing of Receipt Books, Handling the walk in Cash.
Taking status from the Agency Collectors and targeting them for better collection .
Personal Details:
•Date of Birth 12th March. 1982
•Corresponding add House No. 120 E Sarojini Nagar ,Lucknow. 226008 .
•Temporary add House No. 120 E Sarojini Nagar ,Lucknow. 226008 .
•Mobile No. 09839229580
•E-mail address gurpreet12march@yahoo.co.in
•Languages Known English, Hindi ,Punjabi
•Hobbies & Interest Love to interact with people, make new friends, Travelling,