Scrum MAster

Padmanabha Reddy
Service Delivery Management - Cloud and Infra Services | ITIL ITSM | Transforming Operations | Digital Transformation |
Major Incident Management | Project Management | Change Management at Zee, IBM, L&T, HCL and TCS.
Contact Summary
+91 9632533355 Keen Strategist, Planner, and Implementer with over 17+ years of esteemed
padmanabhamk@mail.com experience & strong expertise of leadership in IT Infrastructure Management,
Vendor Management, Transformation Management, Production Support
Top Skills Management, IT Services Management (ITSM) and ITIL, Project Management &
• Incident Management Transformed Legacy process in Scalable Solutions for IT Sector. A result-oriented
global delivery leader, who strongly believes in “Think Big & Act bigger”
• Problem Management
empowering and transforming organization with exceptional delegation &
• Change Management
Innovative skills, nurturing strong global stakeholder relationships, and accredited
• Release Management
team members with the right tools and sovereign ingenuity to meet high-
• Escalation Management performance expectations of the client.
• Resource Management
• Transition Management Experience
• Operations Management Zee Entertainment
• Process Improvements Service Delivery Manager
• Project Management
Jun 2022 – April 2024 (1 years 9 months)
• Project Management Office
Bangalore, Karnataka, India
• Cloud Infra Management
• Fostering a culture of sustainable change, business revolution, system excellence,
• Strategic Planning
productivity improvement and setting landmarks of success in managing Cloud
• Customer Service Infrastructure for media and BFSI domains.
Management • Developed disruptive processes and optimized key metrics to ensure Cloud
• Service Delivery Readiness Assessments, strong experience in regulating & managing service road
Management maps, and support considerations as part of a wider cloud adoption framework
• Lean Six Sigma • Competent at leading multi-disciplinary complex projects navigating through
• Agile Framework challenging enterprise environmental factors with a sheer focus on agility, client
satisfaction and business outcomes / goals.
• Site Reliability Engineering
• Triaging risks of identified vulnerabilities and managing dynamically stable, available,
• Cloud Applications
reliable Applications on the Cloud. Devising a comprehensive metrics tracking system
Languages to monitor service delivery performance and customer metrics.
• English • Devising and providing SaaS, IaaS, PaaS Cloud & Hybrid Cloud-based solutions.
• Hindi Managed multiple concurrent client engagement service solutions and ensuring zero
• Kannada escalations.
• Tamil • Strong focus on operational efficiency, project management practices, ITIL
• Telugu framework, Agile Framework & setting up measurement / management systems for
empowering people / businesses and optimizing cost.
Certifications • Drive customer satisfaction by engaging positively with customers, analysing

feedback, and acting as their voice. Manage expectations through COSs
• ITIL® V4 Foundation
discussions and monitoring.
• DNIIT from NIIT
• Meets regularly with client and client teams to understand issues, anticipate
• Investment Banking
needs, and address the same. Drive new business opportunities and work with
• UNIX Programming
internal stakeholders to provide appropriate solutions to customers.
• Track the progress of Statement of work to ensure completion as per planned
time and schedule. Expertise in Client engagement at various levels including Vice
Top Strongpoints
President /CTO and Directors (IT and Business).
• BFSI domain competency
• Notify business teams and external users for all major issues (P1/P2) so that they
• Analytical, problem-solving
can have a better understanding of the platform and application. Responsible for
• Work under pressure
establishing application threshold limits for SLO/SLI.
• Acclimated to new domain
• Delivering high metrics IT solutions with an ascending portfolio revenue of 60 Mn$
• Strong communication
and fostering business growth by harnessing cloud-native technologies (SaaS, PaaS
• Interpersonal Skills
& IaaS implementation), performing gap analysis, creating Cloud Based Solutions,
• Leadership qualities
and Data Integration Services solutions.
• People Management
• Involved in vendor transformation management activities and track the status till end
of the transformation. Maintain OLA agreements between ZEE Team and ISV Service
Management Teams / Third party vendor support teams.
IBM (Kyndryl) India

6 Years 10 months
Change Manager
November 2017 - June 2022 (4 Years 7 months)
Organization level Change Manager for IBM and its Clients
Major Incident Manager

August 2015 – October 2017 (2 Years 2 months)
Worldwide Technical Support for IBM and its Clients
L&T Infotech
Project Leader | Escalation Manager
December 2013 - July 2015 (1 Year 7 months)
Worldwide Technical Production Support for L&T and its Clients
HCL Technologies
Lean Six Sigma Implementer
April 2010 – December 2013 (3 Years 8 months)
ALT ASM CoE is a part of CDO Organization - Delivery assurance, dedicated to bringing
delivery excellence in application support and maintenance projects with the mission to
establish a predictable ONE HCL methodology across the organization by defining,
supporting and governing a unified application support and maintenance services
across verticals and horizontals.
Established service Benchmarking & Improvements leading to enhanced Customer

Satisfaction (CSAT/P-CSAT). Provide analytics on D&C, FTE Gains, performance,
Cross skill ratio, right sizing of resources, variability & ticket topology analysis etc. to
the business. Identify the opportunities (Quick wins) for process improvement & cost
savings across the project.
• Achieved cost savings of 150 FTEs & $3.5mn across 5 projects
• Created helpdesk team (L1.5) for ITRS & E-mail monitoring for CITI Bank project,
this freed L2 team bandwidth and helped to resolve more. Incidents/SRs - 45%
Productivity improvement overall and identified additional opportunities to be offshored
from onsite.
TATA Consultancy Services

Incident Manager
June 2005 - May 2009 (3 Year 11 months)
Worldwide Technical Support for TCS and its Clients
Education
• Master of Computer Applications from BIM, Bangalore, Karnataka
• Bachelor of Commerce from Sri Venkateswara University, Tirupati, A.P
Technical Abilities
• Cloud: AWS, GCP, Kubernetes GCO, GIT, Microsoft 365.
• Service Design Tools: BMC Remedy, Jira & Service Now
• Observability Tools: Conviva, Splunk, New Relic & CloudWatch
• Lean Agile Tools: JIT, VSM, VM, Kanban & Kaizen
• Databases: Oracle, Sybase, My SQL, Scylla and MongoDB
• Operating Systems: Windows 9x/NT/ 2000/XP, Linux & UNIX

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Padmanabha Reddy

Certifications • Drive customer satisfaction by engaging positively with customers, analysing

IBM (Kyndryl) India

Major Incident Manager

Established service Benchmarking & Improvements leading to enhanced Customer

TATA Consultancy Services

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