HP Scanjet Enterprise Flow 7000 S2 Sheet-Feed Scanner L2730BBGJ
HP Scanjet Enterprise Flow 7000 S2 Sheet-Feed Scanner L2730BBGJ
HP Scanjet Enterprise Flow 7000 S2 Sheet-Feed Scanner L2730BBGJ
User Guide
The only warranties for HP products and UNIX® is a registered trademark of The
services are set forth in the express Open Group.
warranty statements accompanying such
products and services. Nothing herein ENERGY STAR and the ENERGY STAR
should be construed as constituting an mark are registered U.S. marks.
additional warranty. HP shall not be liable
for technical or editorial errors or omissions OCR Technology by I.R.I.S., copyright
contained herein. 1987-2009, All Rights Reserved.
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● Product features
● Product walkaround
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
● Embedded Web Server (EWS) to configure the product and gain access to support
● Two-sided scanning: The document feeder has an automatic duplexer for scanning
two-sided documents.
● Blank page suppression: Suppresses blank pages in scanned output (works best with
white or light-colored pages).
● Standard output tray: The output tray is located near the bottom of the product. This
tray can hold up to 50 sheets of paper.
● HP Precision Feed technology with multiphase pick process, advanced separation and
intelligent picking technologies, mixed-stack handling, and ultrasonic double-feed
detection.
Connectivity ● Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect card
● One enhanced input/output (EIO) slot, which is occupied by the Jetdirect card
● Instant-on technology
Product features 3
● Authentication
◦ LDAP
● Jetdirect card
◦ IPsec
◦ Password protection
◦ SSL
◦ TLS
◦ SNMPv3
◦ 802.1x authentication
Scanning and sending ● Modes for text, graphics, and mixed text and graphics formats
● Embedded OCR
● Job-interrupt feature
● Scan and send to e-mail, fax, network folder, and USB device
1 Power button
5 Control panel
Product walkaround 5
1 Power switch
2 Power connector
3 USB ports
5 Ethernet port
L2708A
TIP: If touch screen touches are yielding unexpected (or no) results, you may need to calibrate the
touch screen. To verify that calibration is necessary, you should first test the touch screen. See Test
and calibrate the touch screen on page 59.
Control-panel layout
The control panel includes a touch screen graphical display, job-control buttons, a keyboard, and
three light-emitting diode (LED) status lights.
1 Keyboard Use the keyboard for entering text and numbers into fields on the touch
screen.
3 Sleep button If the product is inactive for a long period of time, it automatically enters a
sleep mode. To place the product into sleep mode or to reactivate the
product, press the Sleep button.
4 Stop button Stops the active job and opens the Job Status screen.
5 Start button Starts digital sending (e-mail and fax, for example), or continues a job that
has been interrupted.
6 Attention LED The Attention LED indicates that the product has a condition that requires
intervention.
7 Data LED The Data LED indicates that the product is receiving data.
8 Ready LED The Ready LED indicates that the product is ready to begin processing
any job.
10 Touch screen brightness- Use this control to increase or decrease the brightness of the touch
adjustment control screen display.
1 Features Depending on how the product is configured, the features that appear in this area can
include any of the following items:
● Fax
● Job Status
● Save to USB
● Quick Sets
● Workflow
● Administration
● Service
2 Product status line The status line provides information about the overall product status. Various buttons appear
in this area, depending on the current status.
3 Help button Touch the Help button to open the embedded help system.
4 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
5 Sign In/Sign Out Touch this button to sign in or sign out of the product. After you sign out, the product restores
all options to the default settings.
6 Network Address Touch the Network Address button to find information about the network connection.
button
7 Date and time The current date and time appear here. You can select the format that the product uses to
show the date and time, for example 12-hour format or 24-hour format.
Home button. Touch this button to go to the Home screen from any other screen.
Start button. Touch this button to begin the action for the feature that you are using.
NOTE: The name of this button changes for each feature. For example, in the digital fax feature, the
button is named Send Fax.
Error button. This button appears whenever the product has an error that requires attention before it
can continue. Touch the Error button to see a message that describes the error. The message also has
instructions for solving the problem.
Warning button. This button appears when the product has a problem but can continue functioning.
Touch the Warning button to see a message that describes the problem. The message also has
instructions for solving the problem.
Help button. Touch this button to open the built-in online Help system.
For some screens, the Help opens to a global menu where you can search for specific topics. You
can browse through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the
options for that screen.
If the product alerts you of an error or warning, touch the error or warning button to open a
message that describes the problem. The message also contains instructions to help solve the
problem.
The Administration menu has several sub-menus that you can use for some setup tasks. (Use the
Embedded Web Server to configure all settings.) Touch the name of a menu to expand the structure.
A plus sign (+) next to a menu name means that it contains sub-menus. Continue opening the
structure until you reach the option that you want to configure. To return to the previous level, touch
the Back button .
To exit the Administration menu, touch the Home button in the upper-left corner of the screen.
The product has built-in Help that explains each of the features that are available through the menus.
Help is available for many menus on the right-hand side of the touch screen.
The table in this section provides general information about each menu. For information about
specific entries in each menu, see the built-in Help.
Reports Use this menu to view information pages and reports that are stored internally on the
product.
General Settings Use this menu to set options for setting the time and period of inactivity before the product
enters sleep mode.
Scan/Digital Send Settings Use this menu to set up e-mail, save-to-network-folder, save-to-USB-device, and digital-
send-service options.
Display Settings Use this menu to set up basic display and device behavior settings (keypress sound, display
language, network address button display, sleep mode and interval, and more).
Network Settings Use this menu to set up I/O timeout options and to access the Jetdirect menu.
Jetdirect menus
Administration > Network Settings > Jetdirect Menu
IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will
be configured on the HP Jetdirect server.
DHCP Release This menu appears if the Config Method item was set
to the DHCP value and a DHCP lease for the
Jetdirect server exists.
DHCP Renew This menu appears if the Config Method item was set
to the DHCP value and a DHCP lease for the
Jetdirect server exists.
Manual Settings (Available only if the Config Method item is set to the
Manual value) Configure parameters directly from the
control panel:
IPV6 Settings Enable Use this item to enable or disable IPv6 operation on
the server.
Primary DNS Use this item to specify an IPv6 address for a primary
DNS server that the Jetdirect server should use.
Proxy Port Type the port number used by the proxy server for
client support. The port number identifies the port
reserved for proxy activity on your network, and can
be a value from 0 to 65535.
Idle Timeout Idle Timeout: The time period, in seconds, after which
an idle TCP data connection is closed (default is 270
seconds, 0 disables the timeout).
● HP Web Jetadmin
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To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
visit www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a
supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web
Jetadmin host.
The Embedded Web Server resides on the product. It is not loaded on a network server.
The Embedded Web Server provides an interface to the product that anyone who has a network-
connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
Embedded Web Server, type the IP address for the product in the address line of the browser. (To
find the IP address, touch the Network Address button on the Home screen.)
You might need to configure certain network parameters on the product. You can configure these
parameters from the Embedded Web Server or (for most networks) the HP Web Jetadmin software.
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SLP (Service Location Protocol) Device-discovery protocol, used to help find and configure
network devices. Used primarily by Microsoft-based
programs.
HTTP (Hyper Text Transfer Protocol) Allows Web browsers to communicate with the Embedded
Web Server.
EWS (Embedded Web Server) Allows you to manage the product through a Web browser.
SNMP (Simple Network Management Protocol) Used by network applications for product management.
SNMP v1, SNMP v3, and standard MIB-II (Management
Information Base) objects are supported.
LLMNR (Link Local Multicast Name Resolution) Specifies if the product responds to LLMNR requests over
IPv4 and IPv6.
DHCP (Dynamic Host Configuration Protocol) For automatic IPv4 and IPv6 address assignment. The
DHCP server provides the product with an IP address.
Generally, no user intervention is required for the product to
obtain an IP address from a DHCP server.
BOOTP (Bootstrap Protocol) For automatic IP address assignment. The BOOTP server
provides the product with an IP address. Requires the
administrator to input a product's MAC hardware address on
the BOOTP server for the product to obtain an IP address
from that server.
Access control list (ACL) Specifies the individual host systems, or networks of host
systems, that are allowed to access the server and the
attached network product.
SSL/TLS Allows you to transmit private documents via the Internet and
guarantee privacy and data integrity between the client and
server applications.
IPsec batch configuration Provides network-layer security through the simple control of
IP traffic to and from the product. This protocol provides the
benefits of encryption and authentication and allows for
multiple configurations.
1. Touch the Network Address button on the Home screen to locate the IP address.
● If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.
It has a format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2. Type the IP address into the address line of a Web browser to open the Embedded Web Server.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Use the Embedded Web Server to set an administrator password or change an existing password.
When set, you must enter this password before you can access and change configuration settings.
1. Open the Embedded Web Server and click the Networking tab.
NOTE: If a password has previously been set, you are prompted to type the password. Type
the password, and then click the Apply button.
3. Type the new password in the Password box and in the Confirm Password box.
4. At the bottom of the window, click the Apply button to save the password.
NOTE: You can also set a local administrator password from the General Security option on the
Security tab. When set, you must enter this password to change settings within the Embedded Web
Server.
8. Touch the option you wish to manually set and follow the onscreen instructions to manually
change the option setting.
10. Touch the Address option, and then touch the data entry field.
11. Use the keyboard to enter the address, and then touch the Save button.
● Allows the product control panel to display protocol-specific error and warning messages
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes
only when the product is idle.
4. Touch the down arrow until the Link Speed option displays.
Setting Description
Auto The product automatically configures itself for the highest link speed and
communication mode allowed on the network.
7. Touch the Save button. The product turns off and then on.
Before you can send a document to e-mail, you must configure the product.
NOTE: The instructions that follow are for configuring the product using the Embedded Web Server.
You can also perform a limited set of configuration tasks using the control panel.
Supported protocols
The product supports Simple Mail Transfer Protocol (SMTP) and Lightweight Directory Access
Protocol (LDAP).
SMTP
● SMTP is a set of rules that define the interaction between programs that send and receive e-
mail. In order for the product to send documents to e-mail, it must be connected to a LAN that
has access to an e-mail server that supports SMTP. The SMTP server must also have Internet
access.
● If you are using a LAN connection, contact your system administrator to obtain the IP address or
host name for your SMTP server. If you are connecting through a DSL or cable connection,
contact the internet service provider to obtain the SMTP server IP address.
LDAP
● LDAP is used to gain access to a database of information. When the product uses LDAP, it
searches a global list of e-mail addresses. As you begin to type the e-mail address, LDAP uses
an auto-complete feature that supplies a list of e-mail addresses that match the characters you
type. As you type additional characters, the list of matching e-mail addresses becomes smaller.
● The product supports LDAP, but a connection to an LDAP server is not required in order for the
product to be able to send to e-mail.
NOTE: If you need to change the LDAP settings, you must change them using the Embedded
Web Server.
4. Select Enable Send to E-mail and click Add, follow the SMTP wizard to complete the required
fields and any additional fields you want, and then click the Apply button.
5. To add addresses to the Address book, click the Address Book entry in the left navigation pane
and then follow the onscreen instructions.
After you have configured the e-mail settings, send an e-mail to yourself by using the digital-send
feature. If you receive the e-mail, you have successfully configured the digital-sending feature.
If you do not receive the e-mail, use these actions to resolve issues:
● Check the SMTP and address to make sure that you typed them correctly.
● View the configuration page. Verify that the SMTP gateway address is correct.
● Make sure that the network is operating correctly. Send an e-mail to yourself from a computer. If
you receive the e-mail, the network is operating correctly. If you do not receive the e-mail,
contact your network administrator or Internet service provider (ISP).
● Save to network folder ● Authentication for Windows, LDAP, and local access
codes
● Save to USB
When the product is connected to the network, the EWS is automatically available.
To start the EWS, open a web browser on a computer and type the IP address of the product. To find
the IP address or host name, touch the Network Address button on the Home screen.
In addition to the features listed in this section, you can also set up workflows using third-party
software or HP Digital Sending Software that is compatible with the product. For information about
setting up these workflows and using them, see the documentation that came with these products.
2. On the left navigation menu, select the Fax Send Setup entry.
3. Select Enable Fax Send and then select either the LAN Fax Service or Internet Fax Service
entry (depending on your network configuration).
4. Follow the onscreen instructions to complete the required fields, and then click the Apply button.
5. To add fax numbers to the Speed Dial List, click the Speed Dials entry in the left navigation
pane, click a speed dial code, click the Edit button, enter a speed dial name and fax number,
click the Add button, verify that the displayed information is correct, and then click the OK
button.
Before configuring network folders, set up shared folders following the instructions for your network
operating system.
2. On the left navigation menu, click the Save to Network Folder Setup entry.
4. Set the default settings you want for all folders and then click the Apply button.
5. To specify network folders to which to save documents, click the Add button in the Quick Sets
area and follow the onscreen instructions.
2. On the left navigation menu, click the Save to USB Setup entry.
2. On the left navigation menu, click the Quick Sets Setup entry.
3. Click the Add button, and then follow the onscreen instructions in the Quick Set Wizard.
TIP: You can also configure quick sets on other setup pages in the Embedded Web Server.
● Load documents
Standard stock 52–216 mm (2.1–8.5 in) 74–864 mm (2.9–34 in) 50–120 g/m2 (13.3–32 lb)
Card stock 52–210 mm (2.1–8.3 in) 74–269 mm (2.9–10 in) 253–312 g/m2 (12–15 points)
Polyvinyl chloride or polyvinyl 52 mm (2.1 in) 86 mm (3.4 in) 1.4 mm (0.056 in) or less
chloride acetate (for ID
cards)
Papers that are stuck together Paper with wet substances such
as glue or correction fluid
● When scanning multiple pages of the same width and length, set the page size to match the
width and length of the paper that you are scanning.
● Smooth out any folds or curls in your documents before placing them into the feeder. A
document with a curled or folded leading edge could cause a paper jam.
● For smaller documents (size A6 or smaller), extend the stop on the angled portion of the output
tray to maintain stack order.
● When loading items that are smaller than 74 mm (2.9 in) one dimension (such as business
cards), place the items with the long side parallel to the paper guides.
● To prevent skewed scans when scanning pages longer than 356 mm (14 in), scan them one at a
time.
● To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
place the document in a clear, heavyweight document sleeve no wider than 216 mm (8.5 in)
before loading it into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve
intended for use in a ring binder. Trim the ring-side edge so that the sleeve is no more than 216
mm (8.5 in) wide. When you scan, touch the More Options button and disable the Misfeed
Detection feature.
● Verify that the hatch on the document feeder is latched securely. To properly close the hatch,
press until you hear a click.
● Adjust the paper guides to the width of the documents. Make sure that the paper guides touch
the edges of the original. If there is any clearance between the paper guides and the edges of
the documents, the scanned image might be skewed.
● Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has
pencil writing on it.
● If your documents have the same width but different lengths (legal and letter size, for example),
you can scan them as a single job. The scanned items will have the same length as the original
items in the document.
1. Touch the appropriate scan button and type the required information.
2. Touch the More Options button and then touch the Original Size menu.
3. Touch the Mixed Letter/Legal setting or the setting that matches the length of the longest
item and then touch the OK button.
● If you want to prevent skewing and ensure that each scanned item has the same width and
length as the original, use the Job Build feature. Each segment of the job build must have
documents of the same width and length.
1. Touch the appropriate scan button and type the required information.
2. Touch the More Options button and then touch the Job Build menu.
3. Touch the Job Build On setting and then touch the OK button.
4. Insert the first segment into the document feeder and then touch the Start button. The
scanner scans the segment and then prompts you to insert the next segment you want to
scan.
NOTE: You can change the Original Size setting for each segment so that it matches the
dimensions for that segment’s documents.
2. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides,
which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the paper guides fit
snugly against the edges of the original.
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge
that will be pointing into the feeder in one direction, and then fan that same edge in the opposite
direction.
Load documents 35
5. Gently set the stack in the document feeder. Load the pages face down with the top of the pages
pointing into the feeder.
NOTE: For best results, do not drop the stack into the feeder and do not tap the top edge of
the stack after you have placed it in the document feeder.
6. Verify that the paper guides are aligned with the edges of the stack.
● Sign In
● Preview a scan
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2 Start button Touch this button to scan the document and send it to the
specified destination.
4 Cancel Job button Touch this button to cancel your changes and return to
previous screen.
7 View button Touch this button to switch between single and multi-page
views and to access more options.
8 Append Pages button Touch this button to append a newly scanned document to
the end of the document in the preview.
9 Move Pages button Touch this button to move a selected page or pages.
10 Rotate Pages button Touch this button to rotate the scan clockwise in increments
of 90 degrees.
11 Delete Pages button Touch this button to delete a selected page or pages.
2. To increase the magnification for viewing purposes only, touch the Zoom button. Touch it again
to return to the original magnification. To view parts of the zoomed page that might be off the
screen, place your finger on the image and drag.
Preview a scan 39
4. When you are done making changes, touch the Start button to save your changes and send the
scan or the Cancel Job button to cancel your changes and return to the previous screen.
Append pages
3. In the Append New Pages dialog box, select one- or two-sided, and then touch the Scan button.
The pages are appended to the end of the document.
Move pages
2. Touch the pages you want to move. To deselect a page, touch it again. To select contiguous
pages, touch the first and last pages of the group you want.
4. Touch the Insert icon where you want to move the pages.
Rotate pages
2. Touch the pages you want to rotate. To deselect a page, touch it again. To select contiguous
pages, touch the first and last pages of the group you want.
3. Touch the Rotate Pages button. The page rotates clockwise in 90-degree increments with each
touch.
Delete pages
2. Touch the pages you want to delete. To deselect a page, touch it again.
● Sends documents to multiple e-mail addresses, saving time and delivery costs.
● Delivers files in black-and-white or in color. Files can be sent in different file formats that the
recipient can manipulate.
In order to use the e-mail feature, the product needs to be connected to a valid SMTP local area
network that includes Internet access.
NOTE: You can also use the Embedded Web Server (EWS) to create and manage the address
book. The EWS address book can be used to add, edit, or delete single addresses or distribution
lists.
2. Touch the To: field and then type the recipients' e-mail addresses. Separate multiple entries with
a semicolon or by pressing enter on the keyboard.
TIP: You can also use the address book to enter e-mail addresses. For more information, see
the built-in Help.
3. The names in the recipient list are placed in the text line of the keyboard screen. To add a
recipient that is not found in the address book, type the e-mail address.
5. Finish typing information in the cc:, bcc:, Subject:, and Message: fields on the Send E-mail
screen, if necessary. To check the list of recipients, touch the down arrow in the To: text line.
To open an address book, touch the Address Book button , and then select the appropriate contact
entry.
2. Touch the Name field, and type a name for the new entry.
3. Type the e-mail address for the new entry, complete any additional optional fields, and then
touch the OK button.
NOTE: To change an entry, highlight the text you want to change, and then type the new text.
1. Touch the entry that you want to delete from the Personal Contacts address book.
3. In the confirmation dialog box that appears, touch the Delete button to delete the entry or touch
the Cancel button to return to the Address Book screen.
2 Send E-mail button Touch this button to scan the document and send an e-mail file to the specified e-
mail addresses.
3 Error/warning button This button appears only when there is an error or warning in the status line area.
Touch it to open a pop-up screen that will help you resolve the error or warning.
5 Preview button Touch this button to display a preview that you can modify before sending the
scanned document.
7 Address book buttons Touch these buttons to use the address book to populate the To:, cc:, or bcc: fields.
8 More Options button Touch this button to change certain e-mail settings for the current scan job.
9 File Name: field Touch this field and then type the name of the scanned document.
10 Subject: field Touch this field and then type a subject title.
11 cc: field Touch this field and then type the e-mail addresses of those secondary individuals
whom you want to receive the scanned document.
12 To: field Touch this field and then type the e-mail addresses of those primary individuals
whom you want to receive the scanned document.
13 From: field Touch this field and then type your e-mail address. If the system administrator has
configured the product to do so, this field might automatically insert a default
address.
Send documents
The product scans both black-and-white and color originals. You can use default settings or change
the scanning preferences and file formats.
Send a document
1. Place the document face down in the document feeder.
4. Complete the From: and To: fields. Scroll down and complete the cc:, bcc:, and Message: fields
if appropriate. Your user name or other default information might appear in the From: field. If so,
you might not be able to change it.
5. (Optional) Touch the More Options button to change the settings for the document that you are
sending (for example, the document’s original size). If you are sending a two-sided document,
you should select Sides and an option with a two-sided original. For information about other
available features, see the built-in Help.
7. When you are finished, remove the original document from the output tray.
2 Send Fax button Touch this button to scan the document and send a fax to the provided fax
numbers.
3 Error/warning button This button appears only when there is an error or warning in the status line area.
Touch it to open a pop-up screen that will help you resolve the error or warning.
5 Preview button Touch this button to display a preview that you can modify before faxing the
scanned document.
6 Speed Dial Code field Touch this button to type a speed dial code directly.
7 Search button Touch this button to search for a speed dial code by name.
8 Speed Dials button Touch this button to edit the speed dial.
10 One Touch Speed Dials list Touch a button in this area to add the fax number to the Fax Recipients list.
11 More Options button Touch this button to change certain fax settings for the current scan job.
12 Details button Touch this button to display more information about the fax number highlighted in
the Fax Recipients list.
13 Delete button Touch this button to remove the highlighted fax number from the Fax Recipients list.
14 Fax Recipients list Lists the numbers you have selected to receive the scanned document.
15 Add fax number button Touch this button to add the fax number in the Fax Number: field to the Fax
Recipients list.
16 Fax Number: field Touch this field and then type a fax number.
17 Delete character button Touch this button to backspace and delete numbers in the Fax Number: field.
Use a speed dial From the Send Fax screen, touch the code in the One Touch Speed Dials list.
5. (Optional) Touch the More Options button to change the settings for the document that you are
sending. For information about available features, see the built-in Help.
2. If you are saving to a USB storage device, insert it into the USB connector next to the control
panel.
3. On the Home screen, touch either the Save to Network Folder or the Save to USB button.
4. In the folders list, touch the folder in which you want to save the document.
5. Select a quick set or touch the File Name: field, and then type the name of the file.
6. Touch the More Options button to change the settings for the document you are sending.
NOTE: The additional options are the same as the e-mail options.
Depending on how your administrator has configured Quick Sets, you can also touch the Quick Sets
button on the Home screen to display a list of available Quick Sets.
2. From the Home screen, touch a Quick Sets button. Those Quick Sets buttons that have a small
Start icon on them start scanning when you touch them.
4. If a screen for sending the scanned document to e-mail, fax, or a network folder displays,
complete the fields, and then touch the Start button.
If the system administrator has enabled the workflow functionality, you can scan a document and
send it to a custom workflow destination. A workflow destination gives you the ability to send
additional information, along with the scanned document, to a specified network or file transfer
protocol (FTP) location. Prompts for specific information appear on the control-panel display. The
system administrator can also designate a printer as a workflow destination, which allows you to scan
a document and then send it directly to a network printer for printing.
3. Complete the fields. The fields vary based on how your administrator has configured the
workflow.
This section presents information about how to care for and maintain the product.
● Security features
Occasional cleaning of the product helps ensure high-quality scans. The amount of care necessary
depends upon several factors, including the amount of use and the environment. You should perform
routine cleaning as necessary.
CAUTION: Before placing an item in the document feeder, make sure that the item does not contain
wet glue, correction fluid, or other substances that can be transferred to the interior of the product.
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached material. Sheets
should not be stuck together.
49
● Configuration/Status Pages
◦ Usage Page
● Fax Reports
To use the Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later or
Netscape 6.2 or later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.7 is
required for HP-UX 10 and HP-UX 11.
The Embedded Web Server works when the product is connected to an IP-based network. You do
not have to have Internet access to open and use the Embedded Web Server.
When the product is connected to the network, the Embedded Web Server is automatically available.
NOTE: Some Embedded Web Server options are only available to the network administrator, and
some settings might require a password.
You can use the Embedded Web Server without being connected to the Internet; however, some
features will not be available.
NOTE: After you open the URL, you can bookmark it so that you can return to it quickly in the
future.
2. The Embedded Web Server has seven tabs that contain settings and information about the
product: Information, General, Scan/Digital Send, Fax, Troubleshooting, Security, and
Networking. Click the tab that you want to view.
NOTE: Each tab also provides links to the HP Instant Support and Product Support websites.
Tab Options
Information The Information tab provides access to information about the product's operational
status, configuration settings, event logs, and usage statistics.
General The General tab provides access to the control panel Administration menu. Options on
this tab also allow you to sign up to receive e-mail alerts and configuration and supplies
usage information, record device information, set language and date and time options,
and more.
Scan/Digital Send The Scan/Digital Send tab allows you to set up and configure e-mail, save-to-USB,
save-to-network-folder, and digital-sending-software options, populate an address book,
and connect to workflow services.
NOTE: If the product is configured to use the optional HP Digital Sending Software,
the options on these tabs are not available. Instead, all digital-sending configuration is
performed by using the HP Digital Sending Software.
Fax The Fax tab allows you to set up and configure fax sending and speed dial options.
Troubleshooting The Troubleshooting tab allows you access device reports and logs, locate and install
new firmware, and restore device settings to factory defaults.
Security The Security tab allows you to configure general security, access control, and stored
data protection options, as well as to manage certificates.
Networking The Networking tab allows you to change network settings from your computer when
both the product and your computer are connected to an IP-based network.
Plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The
HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the
Product Update page, follow the directions to automatically connect to the HP Web site and install
the latest device plug-ins for your product.
Network authentication
The product's most basic security feature is its ability to require a network login before a user can use
the digital-sending functions. This prevents unauthorized users from walking up to the product and
sending documents. Additionally, the product supports several authentication methods that offer a
high level of encryption and security.
Secure e-mail
A number of third-party software vendors offer services for secure e-mail delivery. The Secondary e-
mail feature is designed to work with one of these third-party software programs for users that require
an extra measure of data security.
You can also set a local administrator password using the General Security option on the Security
tab in the Embedded Web Server (EWS) to prevent access to the device-settings tabs. After the
password has been set, users can only see the EWS Information tab.
● Manage certificates
3. On the left side of the window, click the General Security link.
4. Type the password in the New Password box, and type it again in the Verify Password box.
5. Click the Apply button. Make note of the password and store it in a safe place.
1. In the Embedded Web Server, click the Security tab, and then click the Protect Stored Data
link.
● Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is
removed, but actual data is retained on the disk until it is overwritten by subsequent data-
storage operations. This is the fastest mode. Non-Secure Fast Erase is the default erase
mode.
● Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed
identical character pattern. This is slower than Non-Secure Fast Erase, but all data is
overwritten. Secure Fast Erase meets the U.S. Department of Defense 5220-22.M
requirements for the clearing of disk media.
● Secure Sanitize Erase. This level is similar to the Secure Fast Erase mode. In addition,
data is repetitively overwritten by using an algorithm that prevents any residual data
persistence. This mode will impact performance. Secure Sanitize Erase meets standards
for clearing disk media defined in NIST Special Publication 800-88 Guidelines for Media
Security features 55
3. Click Apply.
1. In the Embedded Web Server, click the Security tab, click the Protect Stored Data option, and
then click the Erase Options button.
● Secure Fast Erase. Access to the file is removed, and the data is overwritten one time with
a fixed identical character pattern.
● Secure Sanitize Erase. This level is similar to Secure Fast Erase but data is overwritten
three times. This will impact performance.
Data affected
Data affected (covered) by the Secure Storage Erase feature includes stored fax files, address
books, and HP and third-party application data.
This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that
is used to store default settings, page counts, and similar data. This feature does not affect data that
is stored on a system RAM disk (if one is used). This feature does not impact data that is stored on
the flash-based system boot RAM.
WARNING! Only use this option at product end-of-life. Since Secure Disk Erase permanently
erases all data, the device will not boot up.
You can access the Secure Disk Erase feature from the product's Administrative Tools option on the
Boot menu. To access the Boot menu, press the Power button to turn off the product, press and hold
the Escape key on the keyboard, and then press the Power button to turn on the product while
continuing to hold the Escape key until the Boot menu displays.
Manage certificates
The product has a built-in self-signed certificate, which allows for encryption and a reasonable level of
trust for network communications with entities such as the LDAP server (communication that can
include user names and passwords). However, some networks require trusted certificates. In these
cases, you might be required to install a certificate from the network certificate authority.
The certificate manager also allows you to load certificate revocation lists (CRL).
Load a certificate
1. From a Web browser, open the Embedded Web Server by typing the IP address of the product.
2. On the main Embedded Web Server page, click the Security tab, and then select the
Certificate Management entry.
NOTE: If the Certificate Management page is unavailable, update the product firmware.
3. Under Install Certificate, click Browse... to locate the certificate you want to load.
NOTE: Find certificates at the location where a network administrator created them. If the
certificate you select is password-protected, you will need to enter the certificate password.
4. Click Import to import the certificate. The certificate will appear in the certificates list after it is
loaded.
2. On the main EWS page, click the Security entry, and then select the Certificate Management
entry.
NOTE: If the Certificate Management page is unavailable, update the product firmware.
4. Click Import to import the CRL. The CRL will appear in the certificate revocation list after it is
loaded.
Security features 57
1. In the Embedded Web Server, click the Security tab, and then click the Access Control link.
● Enable and Configure Sign In Methods. This section allows the administrator to configure
the Windows or LDAP network settings. The product uses these settings to obtain user
information from the server.
● Sign In and Permission Policies. This section allows the administrator to manage product
permissions. By default, the product will support Guest, Administrator, and User permission
sets. The administrator can add permission sets, and can configure which sign-in method to
use on control panel applications.
● Device User Accounts. This section allows the administrator to establish user access
codes.
1. At the product control panel, touch the Service button, touch the Menu button, touch the
Troubleshooting button, and then touch the Control Panel button.
2. Touch the Test Touchscreen button, and then touch the Start button to enter service mode and
start the test.
3. Touch each black square within the area where the touch screen may not be responding
correctly to ensure the touch registers.
● If a different square than the one touched turns white, or if the touch does not register (no
black square turns white), you may need to calibrate the touch screen.
4. To end the touch screen test, press the Stop button on the control panel.
5. Touch the Back button to exit service mode and return to the Control Panel menu.
1. At the product control panel, touch the Service button, touch the Menu button, touch the
Troubleshooting button, and then touch the Control Panel button.
Targets will appear on the touch screen starting in the upper left corner and proceeding to the
bottom left corner, bottom right corner, upper right corner, and center.
4. Touch the center of the first target and then release; the next target appears.
6. After touching-and-releasing the final (center) target, press the esc key on the keyboard to exit
the calibration screen.
7. Touch the Back button to exit service mode and return to the Control Panel menu.
2. Using a T-8 Torx screwdriver (not included), turn the hardware integration pocket panel retaining
screw counterclockwise to loosen and remove the screw, rotate the panel up and toward you as
shown, and then remove the panel.
3. Gently pull the hardware integration pocket connector up and out of its recessed location.
5. Carefully thread the hardware integration pocket connector through the opening in the left side of
the pocket.
6. Install the hardware integration pocket on the product as shown by rotating the pocket into place,
and then secure the pocket with the screw you removed in Step 2.
CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or
spray water directly onto the touch screen.
TIP: Before cleaning the product glass, press the Power button to turn off the product and allow 10
minutes for the glass to cool.
3. Clean the glass using a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
CAUTION: Use only glass cleaner to clean the glass. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the glass. Avoid isopropyl
alcohol because it can leave streaks on the glass.
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the
cleaner could leak under the glass and damage the product.
5. With a light touch, dust the two small strips of gray reflective material with a dry, soft, lint-free
cloth.
NOTE: If you experience repeated document jams, make sure all rollers are present and that the
roller cover is closed. If problems persist, clean the rollers.
1. Open the sealed HP paper-path cleaning cloth container, starting at the notch. Take care not to
tear the cleaning cloth.
4. Touch the Service button on the Home screen, touch the Maintenance button, touch the Clean
Paper Path button, and then follow the onscreen instructions to clean the paper path.
NOTE: Scroll down through the online maintenance procedure and touch the Start Cleaning
button to feed the cleaning cloth through the paper path.
5. Place up to five pages of printed paper in the document feeder. Scan and view the results.
6. If streaks still appear, repeat steps 3 through 5. The cleaning cloth can be cycled through the
product up to five times within 30 minutes. After that, the cloth will dry out.
If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images,
clean the rollers.
3. Open the roller cover on the inside of the hatch and lift the roller up.
4. Remove any visible lint or dust from the roller and its housing using either compressed air or a
clean lint-free cloth moistened with isopropyl alcohol.
6. Open the door on the inside of the product, open the roller covers, and then remove the rollers.
7. Remove any visible lint or dust from the rollers and their housing using either compressed air or
a clean lint-free cloth moistened with isopropyl alcohol.
8. Reinsert the rollers into the housing. Rotate the rollers as you slide them to the left to match up
the notches on the roller axle and axle holder. Close the roller cover door and then close the
door on the inside of the product.
a. Touch the Service button on the Home screen, and then touch the Maintenance button.
c. Scroll down through the online maintenance procedure and touch the Complete
Maintenance Procedure button.
d. Touch OK to record the maintenance activity and reset the counters to zero.
● When the Service menu indicates they are due for maintenance.
● If you experience repeated document jams and cleaning the rollers did not help.
The roller replacement kit contains rollers and installation instructions. To order the replacement kit,
go to www.hp.com/support.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
2. Replace the rollers as described in the installation instructions that were included with the
replacement kit.
3. Close the hatch, and then press the Power button to turn on the product.
a. Touch the Service button on the Home screen, and then touch the Maintenance button.
c. Scroll down through the online maintenance procedure and touch the Complete
Maintenance Procedure button.
d. Touch OK to record the maintenance activity and reset the counters to zero.
NOTE: HP recommends that you replace the rollers every 100,000 scans.
1. Press the Power button to turn off the product (1), press the Power switch on the back of the
product to the off position (2), disconnect power from the product (3), and then disconnect the
Ethernet cable (4).
2. Loosen the two thumbscrews which secure the Jetdirect card cover plate to the back of the
product, and then grasp the base of the cover plate and pull it toward you to remove the
Jetdirect card.
3. Remove the replacement Jetdirect card from its packaging and insert the card into the card slot.
b. Firmly press the card into the slot until the card is seated, and then tighten each
thumbscrew a little at a time until both thumbscrews are secure.
5. Reconnect the power and Ethernet cables, press the Power switch on the back of the product to
the on position, and then press the Power button to turn on the product.
1. Press the Power button to turn off the product (1), press the Power switch on the back of the
product to the off position (2), disconnect power from the product (3), and then disconnect the
Ethernet cable (4).
2. Loosen the three screws which secure the back panel drawer to the product, and then slide the
back panel/drawer far enough out so you can see the hard drive and reach the hard drive
cables.
3. Unfasten the cable ties which secure the cables to the hard drive.
5. To remove the drive, gently lift the drive rail lever on the left leading edge of the drive (1), slide
the drive forward (2), and then remove the drive.
6. Remove the black plastic rails from the drive you just removed, and then attach them to the new
drive.
8. Attach the flat cable and the cable bundle to the new drive.
9. Secure the cables with the cable ties you previously unfastened.
10. Slide the back panel drawer into place (taking care that no cables are pinched) and secure with
the screws you previously loosened.
11. Reconnect the power and Ethernet cables, press the Power switch on the back of the product to
the on position, and then press the Power button to turn on the product.
1. From the Home screen, touch the Service button and note the installed firmware version.
NOTE: Touch the Firmware Upgrade button, and then touch the Details button to view
firmware version details.
2. See www.hp.com/support, search for your product, and then look for a link to downloads to see
if there is a newer version of firmware available.
3. Copy the new firmware file to a USB storage device, and then plug the USB device into the USB
connector beside the control panel.
CAUTION: Make sure to leave the USB storage device plugged into the USB connector until
all upgrades are installed, the product has rebooted, and the Home screen is displayed on the
touch screen.
4. From the Home screen, touch the Service button, and then touch the Firmware Upgrade button.
NOTE: If more than one upgrade option is available, install the hardware NVRAM upgrade
first, and then install the firmware upgrade.
5. Touch the upgrade option you want to install, and then touch the Update Now button.
NOTE: You can also upgrade firmware using the Embedded Web Server.
2. Open the Device Management folder in the drop-down list in the Navigation panel, and then
navigate to the Device Lists folder.
4. See www.hp.com/go/wja_firmware.
5. Scroll down to the list of Jetdirect model numbers and find the model number of the device you
want to update.
6. Look at the current firmware version for the model, and see if it is later than the version on the
device you want to update. If it is, right-click on the firmware link, following the instructions on the
Web page to download the new firmware file. The file must be saved into <drive>:\PROGRAM
FILES\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT on the computer
that is running the HP Web Jetadmin software.
7. In Web Jetadmin, return to the main device list and select the device that you want to update,
click the Firmware tab in the status area at in the bottom portion of the Device Management
screen, and then select Repository to view the available versions of Jetdirect firmware.
8. Select the firmware you just downloaded, select Upgrade Firmware, and then select Jetdirect
firmware from the Select upgrade type popup.
This section contains solutions for common problems with the product.
● Error codes
● Control-panel messages
● Installation problems
● Operation problems
● Contact HP Support
For additional troubleshooting, see the Help for the HP scanning program that you are using.
77
Automatic calibration failed A hardware failure occurred when the product attempted to calibrate prior to scanning.
Communication failed A communication failure occurred between the firmware and the product.
Hatch open The hatch on the document feeder is open or not securely latched.
Mispick The product has detected a document feeder page mispick (for example, no pages fed
through the product).
Multi-pick sensor failed The product's multi-pick paper sensor has failed.
Paper jam The product has detected a document feeder paper jam.
● If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty or
smudged. If so, clean the glass strips.
Make sure that the original document is clear and crisp to ensure a clear scan.
● Make sure that the Ethernet and power supply cables are firmly seated in their respective
connectors on the back of the product, and that the power supply power cable is plugged into a
working electrical outlet or surge protector.
● Press the Power button, touch the Restart option, and then touch the OK button.
If you continue to have problems, it is possible that your firmware is out of date or has become
corrupted. See www.hp.com/support to locate firmware updates for your product.
1. Touch the Service button, and then touch the Resets button.
2. Touch the buttons associated with the subsystems you wish to reset to factory defaults (Address
Book, Digital Send, E-mail, Fax, General, Security), and then touch the Reset Settings Now
button.
Sleep LED is off. The product is not in sleep mode, nor is it transitioning sleep status (on or off).
Power LED is off. The power supply is not providing power to the product.
Ready LED is on. The product is online and able to accept input.
Ready LED is flashing. The product is pausing a request or has stopped receiving input.
Ready LED is off. The product is paused and unable to accept input. This may be because the product
was deliberately paused, or because the product is in an error state.
Data LED is on. The product has data buffered that it has finished processing and is waiting for more
data to be transmitted, or the product is paused. When the Attention LED is flashing at
the same time, there is an error and there is data waiting to be processed.
Attention LED is on. The product has encountered a critical error, the nature of which is indicated on the
display.
Attention LED is flashing The product has encountered an error which requires user intervention, such as a
quickly. paper jam or an open door.
Status messages Status messages reflect the current state of the product. They inform you of normal product
operation and require no interaction to clear them. They change as the state of the product
changes. Whenever the product is ready, not busy, and has no pending warning messages, the
status message Ready appears if the product is online.
Warning messages Warning messages inform you of data and scan errors. These messages typically alternate with the
Ready or status messages and remain until you touch the OK button. Some warning messages are
clearable. If Clearable Warnings is set to Job on the product Device Behavior menu, the next job
clears these messages.
Error messages Error messages communicate that some action must be performed, such as clearing a jam.
Some error messages are auto-continuable. If Auto-Continue is set on the menus, the product will
continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the Stop
button pauses the task and offers the option to cancel the job.
Critical-error Critical error messages inform you of an error that prevents you from using the device until the
messages problem is addressed. Some of these messages can be cleared by turning the product off and then
on. These messages are not affected by the Auto-Continue setting. If a critical error persists,
service is required.
To get additional information for warnings that appear in the status line, touch the Warning button.
For additional information on a variety of topics, touch the Help button in the upper-right corner of the
Home screen.
Control-panel messages 83
Power supply cable The power supply is connected between the product and a power outlet.
● Ensure that the power cable is securely connected between the power supply and a live
electrical outlet or surge protector.
● If the power cable is connected to a surge protector, ensure that the surge protector is
plugged into an outlet and turned on.
● Press the Power button, touch the Restart option, and then touch the OK button.
Ethernet cable Ensure that the Ethernet cable is securely connected between the product and a network
router, Ethernet jack, or Ethernet switch.
2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a
different port on the router or switch.
3. Verify that the network link speed indicator shows that the network is connected at 10, 100, or
1000 Mbps. The LED corresponding to the link speed should be lit.
4. Press the Power button, touch the Restart option, and then touch the OK button.
2. Verify that the green LED on the power supply case is on.
If the problem persists after verifying the above items, follow these steps:
1. Press the Power button, touch the Shutdown Now option, touch the OK button, and then
disconnect the power cable.
2. Wait 30 seconds.
3. Reconnect the power cable, and then press the Power button.
1. Close the Embedded Web Server and optional HP Digital Sending Software, if they are open.
3. When prompted, touch Shutdown Now, and then touch OK to turn off the product.
4. Wait 30 seconds, and then press the Power button to turn on the product.
1. A cable might be loose. Ensure that the Ethernet, power supply, and power cables are properly
connected.
a. Check that the green LED on the power supply case is on.
b. If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply cable is plugged into, and that the power cable is securely
connected to the power supply and the product.
c. If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. See www.hp.com/support for assistance.
3. Press the Power button, touch the Restart option, and then touch the OK button.
● Lamp stays on
● The product may be turned off. Be sure the Power switch is in the on position, and that the
Power button LED is lit.
● The product may have been unplugged. Check to see that the power supply has not become
disconnected from the product or unplugged from the power source.
◦ Check that the green LED on the power supply case is on.
◦ If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
◦ If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. See www.hp.com/support for assistance.
Lamp stays on
The lamp should time out and turn off automatically after a period of inactivity (about 15 minutes).
If the lamp remains on after a long period of inactivity, press the Power button, touch the Restart
option, and then touch the OK button.
If the product has not been used for awhile, the lamp might need to go through a warm-up period
before scanning can begin. If the lamp needs to warm up, it takes a moment after pressing a button
for scanning to begin.
Operation problems 87
Make sure that there are no staples, paper clips, or any other attached material (such as adhesive
notes) that may cause the pages to feed incorrectly.
Place the first page of a multiple page document toward the back of the document feeder.
● Choose a quick set that matches the orientation of the originals in the document feeder.
● Use a compression setting appropriate for the original you are scanning.
● Scanning at a higher resolution than necessary increases scanning time and creates a larger file
with no additional benefit. If you are scanning at a high resolution, set the resolution to a lower
level to increase scanning speed.
◦ For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create
editable text.
◦ For Asian fonts and small fonts, 400 dpi is the recommended resolution.
● Color scans create larger files than do black and white scans.
● If you are scanning a large number of pages at one time, consider scanning fewer pages at a
time to create more, smaller files.
Operation problems 89
● If the pages look skewed as they feed into the paper path, preview the scan to ensure that the
images are not skewed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
● The paper guides must be touching the sides of the paper stack to work properly. Ensure that
the paper stack is straight and the guides are against the paper stack.
● The document feeder or output tray might contain more than the maximum number of pages.
Load fewer pages in the document feeder, and remove pages from the output tray.
● Clean the paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
NOTE: For information on roller maintenance, touch the Service button on the Home screen,
touch the Maintenance button, touch the Clean Rollers or Replace Rollers button, and then
follow the onscreen instructions.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sheet protector
intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 216 mm (8.5
in) wide.
The hatch might not be securely latched. Open the hatch and then close it by pressing firmly.
1. Ensure that the power supply is securely connected between the product and a live electrical
outlet or surge protector. Check that the green LED on the power supply case is on to verify that
the power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
4. When prompted, touch Shutdown Now, and then touch OK to turn off the product.
5. Wait 30 seconds, and then press the Power button to turn on the product.
Make sure the job option you select reflects the page size of the document you are scanning.
● The item might have something on it, such as staples or self-adhesive notes on the original that
must be removed.
● Make sure the paper guides touch the edges of the original.
4. Remove any debris (paper, staples, clips, etc.) that you see in the paper path.
7. Resume scanning.
1. Open an MS-DOS command prompt: click Start, click Run, and then type cmd.
2. Type telnet followed by the SMTP gateway address and then the number 25, which is the port
over which the product is communicating. For example, type telnet 123.123.123.123 25
where "123.123.123.123" represents the SMTP gateway address.
3. Press Enter. If the SMTP gateway address is not valid, the response contains the message
Could not open connection to the host on port, 25: Connect failed.
4. If the SMTP gateway address is not valid, contact the network administrator.
1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP
gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents
the LDAP gateway address.
2. Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens.
3. If the LDAP gateway address is not valid, contact the network administrator.
If you still cannot connect to the network after checking these items, see www.hp.com/support.
1. Are your power and power supply cables connected properly, and is the product turned on?
Make sure that the product is attached to the network using the appropriate port and cable.
Check each cable connection to make sure it is secure and in the right place. If the problem
continues, try a different cable or ports on the hub or transceiver.
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting).
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
If you are able to ping the product, verify that the IP address configuration for the product is
correct on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
Make sure they are compatible and that they are installed correctly.
● Confirm the network settings for the product using the product control panel.
Contact HP Support 95
● Part numbers
Order through service or support providers Contact an HP-authorized service or support provider.
Accessories
Item Description Part number
HP Jetdirect 630n IPv6 Gigabit Ethernet Provides support for IPv4 and IPv6 J7997G
Print Server protocol as well as support for Gigabit
and Fast Ethernet networks
Maintenance kits
Item Description Part number
7000/5000 Roller Replacement Kit Replacement kit for feed rollers in the L2707A
document feeder
10-pack ADF Cleaning Cloth Package Paper-path sheets for cleaning the C9943B
document feeder
● OpenSSL
● Customer support
99
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from
defects in materials and workmanship after the date of purchase, for the period specified above. If HP
receives notice of such defects during the warranty period, HP will, at its option, either repair or
replace products which prove to be defective. Replacement products may be either new or equivalent
in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will
be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter form, fit or function of the product to make it
operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following
acknowledgment: "This product includes software developed by the OpenSSL Project for use in the
OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote
products derived from this software without prior written permission. For written permission, please
contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in
their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product
includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://
www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
/* crypto/mem.c */
This library is free for commercial and non-commercial use as long as the following conditions are
adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution
is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
OpenSSL 101
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following
acknowledgement: "This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com)" The word 'cryptographic' can be left out if the routines from the library being
used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory
(application code) you must include an acknowledgement: "This product includes software written by
Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA,
OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The license and distribution terms for any publically available version or derivative of this code cannot
be changed. i.e. this code cannot simply be copied and put under another distribution license
[including the GNU Public License.]
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to
HP, you must ship the defective part back to HP within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and determine
the courier/carrier to be used.
● Physical specifications
● Power consumption
● Environmental specifications
● Certificate of Volatility
105
HP Scanjet Enterprise 7000n 343 mm (13.5 in) 411 mm (16.2 in) 321 mm (12.6 in) 16.2 kg (35.6 lb)
HP Scanjet Enterprise 7000n (with 508 mm (20 in) 685 mm (26.97 in) 406 mm (15.98 in)
trays extended)
Power consumption
For power consumption information, see the regulatory_supplement.pdf file in the product
documentation.
Environmental specifications
Environmental condition Recommended Allowed
Volatile memory
The product utilizes volatile memory (512 MB) to store customer data during the scan process. When
you turn off the product, this volatile memory is erased.
Non-volatile memory
The product utilizes non-volatile flash memory (2 MB) to store system control data and user
preference settings. Non-volatile memory does not store any customer scan data. To clear non-
volatile memory and restore it to factory defaults, use the Embedded Web Server.
TIP: You can also clear non-volatile memory using the control panel (touch Service, touch Menu,
and then touch Resets).
Hard-disk-drive memory
The product contains one disk drive (80 GB or larger) that may retain data after you turn off the
product, including customer jobs and temporary data such as stored scan data or fax files. To
securely erase the data, start the Embedded Web Server, click the Security tab, click the Protect
Stored Data entry in the left pane, click the Erase Options button, and then select the Secure
Sanitize Erase option. The Secure Sanitize Erase feature meets standards for clearing disk media
defined in NIST Special Publication 800-88 Guidelines for Media Sanitation and the U.S. Department
of Defense Updated DSS Clearing and Sanitization Matrix.
● Safety statements
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified
to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment.
The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/
energystar
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of the product’s life.
Material restrictions
This HP product contains the following materials that might require special handling at end-of-life:
Mercury in the fluorescent lamp in the scanner and in the display LCD.
This product’s real-time clock battery or coin cell battery may contain perchlorate and may require
special handling when recycled or disposed of in California. (See www.dtsc.ca.gov/hazardouswaste/
perchlorate.) The batteries contained in or supplied by Hewlett-Packard for this product include the
following:
Weight 2.9 g
Location On motherboard
User-removable No
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at: www.hp.com/go/reach.
● Product environmental profile sheet for this and many related HP products
Safety statements
WARNING! This product contains motorized parts. Disconnect power to the product before
removing the back cover. Replace and secure the back cover before reconnecting power to the
product.
112 Index
Index 113
114 Index
Index 115
U
uninstall and reinstall software 86
upgrading firmware
Jetdirect 75
product 75
USB storage device
configure 28
USB storage device, save to 46
user interface 3
V
validating gateway addresses 93
W
warm-up time 87
Warning button, control panel
touch screen 11
warnings 2
warranty
customer self repair 103
product 100
Web browser requirements
Embedded Web Server 51
Web sites
customer support 104
HP Web Jetadmin,
downloading 53
order supplies 68
replacement parts 69
white scans
troubleshoot 88
Wireless card
part number 98
workflow, send to 48
116 Index