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Bar Training Guide

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Bar Training Guide

Training Overview:

- The training program is 4 days, two opens, two closes.


- If Management feels as though you are not prepared by the 4th day, you will be put
on an extended training program, as needed.
- You will be expected to do homework and study for all quizzes.
- You are to adhere to Jacoby Restaurant policies.
- You will be paid hourly during your training period, once out of training you will be
making tips.

Training Guide:

You must bring this packet it with you everyday of training. If you don’t not bring this
guide, you will be asked to go home and get it.

Schedule/Quizzes:

All quizzes will be given at the end of shift, with the exception of your 1 st shift. They will be
taken when you arrive for service. You must pass all quizzes in order to continue training.
You will be retested if you fail 1 quiz. If you fail more than 1 quiz, you will be terminated. If
you do not pass your final quiz you will not be allowed to work your 1 st non-training shift,
and must pass it in order to be on the floor without a trainer.
Shift 1 Shift 2 Shift 3 Shift 4
1. Learning the 1. Cocktails/ 1. Drinks Menu/Making
floor plan and Wine/Beer Cocktails 1. Confident
seat numbers 2. Toast 2. Touch on Bites spill/sales pitch
2. Basic Bosses 3. Familiarizing 3. Sales pitch 2. Confidently
Office Info yourself with Make all
3. Familiarizing our service 4. Wine & Beers Cocktails
yourself with style/steps of 5. Special requests 3. Describe all
the service 6. Pre-bussing beers/wines
cocktails/beer 4. Understanding 7. VIP protocol (Jacoby 4. Describe Bites
/wine & food the flow of the Family/Melvin/Friend
4. Opening prep bar &Family)

Quiz 1 Quiz 2 Quiz 3 Quiz 4


- Must be able to fill in - Cocktails: Final Overview
a blank floor chart Garnishes, - Wine
including position Ingredients, - Beer
numbers proper glassware
- “Where are” & - Bites
- BO phone number, - You will be quizzed on
other general
address, management question contents of the dish
names, hours of /drinks as well as
operation allergens.
Shift 1
FOCUSES FOR THE DAY
1. Learning the floor plan and seat numbers
2. Familiarizing yourself with the cocktails/beer/wine & food
3. Opening prep

DINING ROOM SET UP

__General layout
__Table Numbers & Positions
__Supplies (plates/napkins/silverware)

BARTENDER OVERVIEW
 Trail bartenders for the evening, practicing table/bar numbers, reviewing menus, and
understanding the flow of the bar.

__Different menus (cocktail, beer, wine, bites, spirits list)


__Shown the different areas of the restaurant– shed, walkin, lowboys, etc
__ Opening prep with bartenders, brief overview of batches, ice, syrups & garnish
__Shadow during service, interact with guest, garnish drinks, make drinks if comfortable, run
drinks/ bites.

AFTER SHIFT:
- Sit down with trainee- discuss future quiz and daily recap, how did the shift go, pointers,
advice, etc.

FOR QUIZ 1 STUDY:

- Must be able to fill in a blank floor chart including position numbers


- BO phone number, address, management names, hours of operation
Shift 2
FOCUSES FOR THE DAY:
1. Cocktails/Wine/Beer
2. Toast
3. Understanding the flow of the bar
4. Familiarizing yourself with our service style/steps of service

PRE SHIFT SET UP


__ Steps of set up – Where do you find your tools/supplies, etc
__Bar open- fruits/garnish/batches/prep
__Completion of all setup/side work in time for open.
__How each service well is stocked, drink well, smoke guns, torches; check shift open sheet
__Dish pit etiquette

DURING SERVICE
__Sales pitch- explain the cocktail list & finding a drink for your guest
__ Focus on Cocktails for the night.
__Cocktail glassware/Cocktail Garnishes
__Drink Presentations
__Prebussing/Clearing/Keeping a tidy back bar
__Server is a guide for the guest, not an order taker
__Special requests –Allergies, upcharges for substitutions
__Running bites & drinks when able

TOAST COMPUTER SYSTEM


__Overview of TOAST Computer system
__Input orders for trainer, with supervision
__Basic review of each menu screen, taking payment, closing a check
__Running Checkout

AFTER SHIFT:
-Quiz 1
- Try bite or drink
-Daily recap with MOD

STUDY FOR QUIZ #2


- Cocktails: Garnishes, Ingredients, proper glassware
- “Where are” & other general question
Shift 3
PRE SHIFT SET UP
__ Bar open- fruits/garnish/batches/prep
__Completion of all setup/side work in time for open

SERVICE OVERVIEW
__Main focus on Cocktails, but hit Wines & Beer
__ Focus on Bites for the night.
__Sales pitch
__Beers/ Bottles, Draft, Glassware
__Special requests
__Pre-bussing
__VIP protocol (Jacoby Family/Melvin/Friends & Family)

DRINKS
__Cocktail list/Cocktail Garnishes
__Ordering wine, proper service, glassware
__Beers (Bottles/Cans/Bombers/ Drafts)
__Taste some beers/wines with bar manager

COMPUTER
__Basic review of each menu screen
__Input orders for trainer, with supervision

CLOSING
__Cash out/ Check out
__End of the Night Side work
__ Bar close list – Breakdown & Frozen Machine
__ Par sheets
__ Sunday close – toss all cut fruit

PAYMENT FORMS/ETC
__Close all checks properly
__Closing a check split between cash and credit
__ 3 forms of payment
__ 20% grat on parties of 6 or more

AFTER SHIFT:
-Quiz 3
- Try bite or drink
-Daily recap with MOD

STUDY FOR QUIZ #3


- Wine
- Beer
- Bites
- You will be quizzed on contents of the dish /drinks as well as allergens.
- What can be vegetarian? What can be gluten free?
Shift 4

FOCUSES FOR THE DAY:


5. Confident spill/sales pitch
6. Confidently Make all Cocktails
7. Describe all beers/wines

__Review of items of first 3 follows


Table numbers and positions; bar positions
Special requests/ VIP protocol
Stations and sidework Splitting Checks
Drink Presentations Sales pitch
Beer Menu layout
Bites Cocktail Garnishes
Wine Supplies

TOAST
__Review each Menu Screen
__Closing Checks
__Entering orders into computer

__PRESENTING/OPENING A BOTTLE OF WINE. Be certain all protocols are observed:


proper glassware, wine bucket if necessary, proper presentation to host, opening, pouring
for taste, pouring around the table

__TAKE CARE OF ATLEAST ONE PARTY AT THE BAR SOLO

CLOSING
__Cash out/ Check out
__End of the Night Side work
__ Bar close list – Breakdown & Frozen Machine
__ Par sheets

AFTER SHIFT
-Quiz #4
-Try food or drink
-Daily recap with MOD

Study for final quiz:


- General overview from all of training
- Cocktails: Garnishes, Ingredients, proper glassware
- Basic wine & beer knowledge: our BTG varietals, basic flavor profiles
- Be able to give your spiel to a manager and answer basic questions about menu and
bar!

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