January 2016

Message from the Chief Information Officer

Message from
rd
the Chief Information Officer
3 Annual State of Technology Whitepaper – AECOM 2016

Colleagues,

This is my third annual “State of Technology” message. In 2014 I spoke about

fundamentals like mobility, data and the advent of the internet of things. Last year I
spoke about how technology is propelling our industry into an exciting new era as things
like drones, robotics and 3D printing went mainstream. This whitepaper is not about
Information Technology (IT). It is about technology – a broader topic that engages
thousands of our professionals across AECOM as well as our clients. It is a paper
discussing how these technologies are interrelated and not independent. Specifically,
the interconnectedness of devices and the key role data plays will further blur the lines
between the physical and digital worlds. Most importantly, AECOM, with the power and
talent of all our legacy companies now under a single umbrella, is poised more than
ever to scale … and monetize … technology as a differentiator and an accelerator in
helping us win and deliver work.

In addressing 2016 technology trends, IDC’s Chief Analyst Frank Gens said
“enterprises must digitally transform (DX) or die.” DX means “creating a competitive
advantage through new offerings, new business models and new customer, supplier
and distributor relationships.” Technology, innovation and talent will certainly accelerate
our success. This whitepaper is designed to:

 Educate us on trends. How can AECOM monetize them? Are we focusing in the
right areas? Are we investing in the right areas? Do we have the right talent?
 Ensure we know where our expertise exists. Leverage our vast resources and
talent.

Please take a few minutes to review this paper. You can read more about these
offerings in our online Technology Catalog – a collection of offerings we can bring to
market today – or follow me on Chatter to stay informed.

Regards,

1 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

AECOM Technology Imperatives

Prior to talking about technology trends we must first reaffirm the basic tenets of what is
truly important about technology and IT. Job #1 is still operational performance – IT as
the provider of basic services like ensuring the computers and phones work, that data is
backed up and the service desk can fix your problems. While there is certainly upside
in all these areas – in both execution and investment – the strategic application of
technology is as important. Figure 1 outlines ten strategic imperatives and groups them
into three categories – those that help enable our EMPLOYEES, those that focus on our
CLIENTS and those that help us EXECUTE work. This paper does not outline the
multitude of projects underway in each pillar. It does address the technology trends that
underlie everything we do and help enable the success of AECOM.

Figure 1: AECOM’s Technology Imperatives to Enable the DBFO Vision

General Technology Trends

A few highlights:

 Mobile Device Usage is Ubiquitous: Mobile traffic continues to soar as

smartphone product sales soar (1.5 billion sold worldwide in 2015 or up 25%
year-over-year). Mobile device usage is ubiquitous: Work, play, personal and
professional time is now spent connected. The smartphone is basically a
“platform” to serve up applications from shopping and fitness to banking. It is
also estimated that nearly 44k text messages are sent each second.

 Drones: Growth in sales and use cases expect to put more drones in the air in
2016 than airplanes. They are affordable, cool and increasingly business
relevant. Sales projections in 2015 are expected to exceed 1 million units.

 Internet of Things (IoT): Driven by nearly 15 billion devices, spending on (IoT) is

expected to exceed $1.7 trillion in 2015 – a 14% jump over 2014. This is
expected to rise to $3 trillion and nearly 30 billion devices by 2020.

2 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

 Smart (Brilliant, Connected) Cities: The biggest “consumer” of IoT promises to

be smart cities where we increasingly see governments investing in both
research and in technology companies to help communities tackle challenges
ranging from reducing traffic to fighting crime to improving city services.

 Video: Video is becoming so sophisticated that motion-magnification algorithms

can detect structural health issues not visible to the human eye. And
photography is so smart that it can automatically match pixel patterns from
adjacent images to join the photos into a 3D model.

 Tech in the Car: From self-driving cars to traditional automakers installing more
sensor-based features for things like braking and collision warning, our highways
are becoming digitally enabled. Google’s Self-Driving Car project has tallied
more than 1 million miles without causing a collision. Wow!

 Social: Facebook now reaches 1.5 billion people daily and serves up an
average of 8 billion daily video views. Millennials – our younger workforce –
consume news and content via social and mobile as opposed to more traditional
media (TV and newspapers). Instant absorption and gratification.

 Robotics, faster computers and networks, smart transportation, virtual reality, 3D

printing and ultra-HD TVs … and of course security are all in the news.

All of these have direct implications on AECOM. While I do not think we have any
material changes to our top tech trends for AECOM from last year, I do see us taking a
more strategic position in regards to the growing volume of data. So what is the 2016
agenda? IDC – a leading technology market intelligence and advisory firm – predicts
that “by 2017, 80% of the CIO’s time will be focused on analytics, cybersecurity and
creating new revenue streams.” It is hard to disagree with that. Figure 2 outlines these
priorities. The technology is the easy part. Rallying our leadership, harnessing our
deep knowledge of technology platforms and capabilities, managing go-to-market
strategies and growing our appetite for investment are all focus areas this year.

Figure 2: Top Technology Trends to Focus On For AECOM

3 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

We live in a hyper-connected world where enterprises must quickly capitalize on market

opportunities presented by mega-trends like mobile and cloud computing while
overcoming challenges presented by security threats and the need to connect users
globally. Last year I spoke about the “SMACS stack” – the influences of social,
mobile, analytics, cloud and security – and how these trends often underlie other
trends and solutions such as those impacting the architecture, engineering and
construction (AEC) industry. Today these are often referred to as the “3 rd Platform” –
where the convergence of these technologies act as business accelerators that can
transform industries. Maryfran Johnson, Editor in Chief, CIO Magazine & Events, also
recently wrote about “Destination Digital” – the “riotous convergence of consumer
mobility, social computing, advanced data analytics and cloud services.”

Figure 3: The 3rd Platform Accelerates Innovation More Than the 2nd (Personal
Computers) and 1st (Mainframe) Platforms

I no longer need to go into elaborate definitions of each of these trends. They are now
pervasive in our lives – as both employees and consumers around the globe. Tablets
and smartphones are still on pace to eclipse PCs as the individual’s computer of choice
by 2016. Companies around the world all seek ways to harness the knowledge found in
big data – the proliferation of both structured and unstructured data. The “cloud” – a
metaphor for on-demand computing resources that sit on the internet (“public cloud”) or
intranet (“private cloud”) has simply become the commonly chosen method for
deploying solutions. Finally, security and cyber-security related topics has personally
impacted most companies and consumers. These trends are inherent in many of the
strategies discussed throughout this paper.

4 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

Collaboration … Connecting Everyone / Everything / Anywhere

“Collaboration in the workplace” is one of the top referenced phrases by most
corporations. Often defined as working together as a team to accomplish a task,
collaboration is also a great way to listen to the voice of the employee and the
customer. With more than 1,000 offices in 150+ countries, AECOM’s nearly 100,000
people collaborate each and every day to do their jobs and deliver their projects. The
employees use a host of processes, techniques and technologies to get the job done.
They expect mobile, wireless, higher video resolution and real-time, or synchronous,
collaboration. Most importantly they demand Anywhere-ization – the ability for work to
be done by anyone, on any device, anytime and anywhere.

Looking ahead, we expect less email over time and more real-time group conversations.
This is also being driven by generational behaviors. If we assess how youth engages
with technology you will see more instantaneous interaction via apps like Instagram,
SnapChat and messaging solution, Slack. You see more texting and tweeting as well
as immediate publication of in-the-moment phot and video. From a corporate
perspective, we also expect to be able to join a video conference from anywhere – even
an airplane – from our personal devices. The collaboration is even moving from our
phone devices to “wearables”, which are temporarily tied to us (i.e. Apple Watch).

Looking forward five to ten years, we’ll see technologies that help break down language
barriers, allowing people to collaborate in their native language; fewer wearables and
more “embeddables” (i.e., a technology chip could be implanted into a human body for
“always on” collaboration); and virtual reality technologies will help us avoid long trips
away from our families and instead will help us collaborate in a single “virtual room” with
our team members all over the world.

At AECOM we are leveraging a confluence of trends to advance our capabilities in the

“Anywhere, Anytime and Any Device” strategy. We want to let our employees choose
the best tools for them, for the job they have to do. Our clients rely on this too. A few
highlights of our 2016 focus areas:

 Email: With more than 80,000 people using it daily via their computer, we will
move the majority of it to a cloud-based solution by the end of the year to
improve reliability. Management Services and portions of our business will still
require a FedRAMP cloud environment.
 Video: We are currently upgrading significant portions of our videoconferencing
network where nearly 40% of our over 350 units are at end of life.
 Social: Chatter regularly sees over 6k unique contributors monthly and untold
numbers of passive listeners. Look for experiments in gamification in 2016

5 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

where we will try to truly identify our “influencers” in the company by rewarding
and incenting them to share and participate online.
 Search: Our 2015 rollout of SmartSearch is seeing 8k users doing 30k searches
per month. 2016 focus areas including searches of additional data repositories,
more reliance on predictive analytics and leveraging of geo-metadata in search
(location-based personalization).
 Engineering & Design Tools: AECOM’s ProjectHub – built on Bentley’s
ProjectWise software in 2015 and the winner of the “Innovation in Project
Delivery” category at this year’s Year in Infrastructure Conference -- allows
employees to work locally but save globally via a network of hubs and caching
servers around the globe. Look for more industry templates and additional
collaboration capabilities across its 21k users.
 Lync: Starting in Q3 we will begin an enterprise-wide deployment of new
capabilities that will deliver audio, video, instant messaging and computer screen
sharing to all computer users. We’ll further reduce reliance on Webex by
integrating Intercall. We’ll also make Lync available on smartphones and tablets.
Figure 4 highlights some of these capabilities.

Figure 4: Microsoft Lync will offer an integrated collaboration platform for AECOM

AECOM Knowledge Network – Collaboration

Smart Search: Collaboration, Chatter, Lync

TPG: N/A for employee desktop. Engineering Collaboration.
AECOM Expertise: Email / Lync (Steve Capper & Abhay Dharkar); Chatter (Chris
Amirault & Richard Schwien); ProjectWise (Jim Dray, JJ Kizior & Kevin Albright)

6 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

Data / “Big” Data / Data Analytics

The growth of data and the need to convert data to actionable information continues to
be a top trend in every company. Big data creates value via transparent and usable
information for the next generation of products and services. In the past I have spoken
about the “5 V’s” – volume, variety, velocity, veracity and value of data – and how they
are all growing. Creating / collecting, converting, translating, storing, processing,
analyzing and visualizing data to transform it into information to communicate to
humans has created many new technology firms and products – many used by
AECOM. Top trends for 2016 include:

 Improved data security with a focus on both protecting data and reducing data for
data discovery / legal purposes.
 Key aspects for mission critical and data center facilities are redundancy,
reliability, and availability of data.
 Data-driven decision support functions will continue to mature which improves
decision making.
 Connected and interlinked (24hr/day) data creation via location-based and
location-aware sensors, fueled by the Internet of Things, will create new
opportunities to generate information.
 Machine Learning (ML) and Artificial Intelligence (AI) will continue to leverage
data for advanced algorithms to automate decisions. The Google Self-Driving
Car is an example.
 Technologies like Hadoop and in-memory processing will go more mainstream
as enterprises look to improve data processing speed.

What are the implications on AECOM and our employees and clients? As stated
earlier, the lines between the cyber and physical worlds have blurred and our designers,
engineers, planners and operators, must understand data is critical to helping us build a
better world. Data and its protection – whether it is in rest, motion or use is critical to
the work we do. In the past, this has been solely the domain of IT engineers and
professionals. But the convergence of the IT world into our traditional design, build and
operate world must be understood so we can continue to enhance our delivery of a
better world.

 We will deliver new offerings such as Converged ResilienceTM where we are

positioned well to manage both the security and resiliency in our projects.
 Additional dashboard and analytics delivered to multiple devices with a transition
from backwards-looking reporting to forward-looking predictive analytics to make
better business decisions.

7 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

 AECOM’s SmartSearch uses a tool from Coveo where ML optimizes search

results. By using Natural Language Processing (NLP), ML models such as
SmartSearch can improve search and discovery across the AECOM Intranet.
Employees can find intellectual property faster and even identify at-risk projects
early in the process. AECOM will continue to use ML concepts within our ePM
initiative to help manage risk, drive efficiency and deliver excellence.
 Today 90% of firms don’t recognize abnormal or malicious activity on their
systems until it is too late. Leveraging data is key to improving our security
posture via our new Security Event & Incident Management (SIEM) tool.
 Our continued deployment of RecordedFuture.com provides real-time threat
detection through clever algorithms that analyze chatter on the internet.
 Additional uses of ML and AI for projects such as safer runways.
 We recognize a global approach to business, and support our clients with
integrated strategies for IT and data center deployment.
 Additionally, our clients see data as an asset and new revenue-generating
opportunities exist in managing BIM data for operation and maintenance (O&M)
and project data – both discussed shortly.

AECOM Knowledge Network – Data / Big Data / Analytics

Smart Search: High Tech, Data Centers, Data Analytics, Business Intelligence
TPG: Big Data
AECOM Expertise: Business Intelligence (Deepak Patil, John Bachala). Digital
Project Delivery (David Glennon). High Tech (Alison Drury). Data Center Design
(Robert Bonar). Data Center Construction (Martin O’Neill). BIM data (JJ Kizior, David
Philp).

Cloud Computing
The global commercial cloud market is expected to nearly double to $200 billion
between 2016 and 2018 as the datacenter shifts towards a cloud-centric model. During
this period, analysts expect the number of applications in the cloud to double. The
cloud is ubiquitous now – from music, photos and emails to corporate applications. It
has become so ubiquitous, we no longer have to say it is “in the Cloud” --it is just how
big things get done these days. And the cloud is also a key decision criteria for CIOs.
What’s driving CIO’s in both government and industry to go Cloud and invoke “Cloud
First” mandates? First, it’s about capacity and more and more about agility. If you go
back five years ago, “Cloud Hype” was all about driving down costs and providing
elasticity for spikey or seasonal business (think Cyber Monday when Amazon sold 500
items/second). The rest of the year, there was tremendous excess capacity. Second,

8 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

CIOs want someone else to own and manage the often complicated and expensive
infrastructure so they can focus on business strategy.

At AECOM we have many of our most mission-critical systems running in the Cloud to
include the Ecosystem, the ePM tool (coming soon), AECOM University and much
more. Additionally, IT (Business Technology Solutions or BTS) provides external
hosting services to employees and clients mostly for project-related services. This
“compute in a box” provides standardized service offerings for computing, storage and
networking while allowing project teams to focus on their clients and their delivery. BTS
currently hosts a number of solutions ranging from project management and
collaboration tools to geographic information systems (GIS) to asset monitoring and
traditional website services and Sharepoint. This is primarily hosted in Rackspace and
saves our project team’s money (via AECOM negotiated rates) and offers 24x7 support.
In 2016 IT and Management Services are partnering to create a pilot using Cloud
Services from both Microsoft Azure and Amazon Web Services (AWS) as part of a
client-facing catalog of services.

Externally, Design and Consulting Services (DCS) and Construction Services (CS) are
designing and building the mission critical/data centers that host the Cloud for a number
of our global IT clients (internet, social media, consumer electronics, etc.). Our clients
are also expanding their fiber optic cabling not just to the data centers, but to cities for
personal/business use, which expands upon the Connected Cities/Smart Cities concept.
And over the last six years, AECOM’s Management Services (MS) business has
become a recognized leader in assisting the U.S. Government in their transition to the
Cloud. We have provided these services in large, high profile, high visibility programs
including Healthcare.gov where we architected and managed the service layer between
the application providers and the Cloud Service Provider. The value of a strong “middle
layer” within a Cloud-based enterprise for Healthcare.gov became clear due to changing
requirements and an unpredictable public response to a new program being rolled out
nationwide. This created an extremely challenging situation that strained dozens of IT
companies before ultimately resulting in a successful deployment. AECOM is proud to
be part of the team that delivered this success to the public.

And now, AECOM is ready to take government and industry to the next phase of cloud
computing. Our cloud team, operating in the Advanced Technology Office of MS under
Phil Horvitz, believes that the next phase will consist of properly integrating multiple
clouds (“multi-Cloud”) or what we are calling “Cloud 2.0”. Customers are finding it
compelling to spread their workloads out across multiple cloud providers to prevent
“cloud vendor lock-in”. Working with Phil, global IT is investigating various cloud service
providers to further validate AECOM’s Cloud 2.0 offering. Although integrating

9 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

everything looks easy on paper, it opens up a whole series of serious, migraine inducing
challenges in resilience, security, management, communications, application
development, and operational support. Our Cloud 2.0 model provides an efficient
approach to unifying management (“Single pane of glass”), security (data policy pushed
across multiple providers), and resilience across the entire enterprise enabling CIO’s to
more rapidly deploy new applications, respond more quickly to changing business
requirements, and do all of this more efficiently and at a lower cost.

MS and IT are also working to optimize the migration of applications to the Cloud, with a
full range of services that go beyond the simple “lift and shift, fork-lift” approach, to
refactoring applications to take full advantage of the benefits of Cloud (“Cloud Apps”), or
in this case, multiple Clouds. As part of this effort, we are developing techniques to help
customers optimize DevOps for a homogeneous Cloud-centric enterprise allowing them
to more efficiently manage operations while reducing operational risk. Our partnership
with Verizon is particularly exciting where we will combine our Enterprise-unifying Cloud
2.0 approach with their Secure Cloud Interconnect offering. Great synergies between
AECOM and Verizon.

The continued growth of the Cloud offers agility internal to AECOM as we spin-up new
applications faster. Consolidation of suppliers offers further promise to project teams
who need temporary Cloud-based services. And we are super excited as we have a
number of large opportunities where we believe customers will find our Cloud 2.0
approach to be an enabler of the next generation IT enterprise.

AECOM Knowledge Network – Cloud

Smart Search: Cloud, Cloud 2.0

TPG: N/A
AECOM Expertise: General cloud computing (Steve Capper); Project / Client Team
Hosting Services (Jim Dray & Lance Brophy); Commercial Cloud Services and Cloud
2.0 (Phil Horvitz & Seth Finkel). Cloud facilities (Robert Bonar, Martin O’Neill); Fiber
Optics (Alison Drury).

Information (Cyber) Security

2015 saw additional data breaches and even automakers recalling vehicles as digital
features proved breachable. Even biometrics were proven unsafe as some 5.6 million
fingerprints were exposed by the U.S. Office of Personnel Management. Additional
trends include increased mobile attacks; growing legislation and data privacy laws in the
European Union and other countries; and additional sharing of threat intelligence. We
expect the pendulum between security and privacy to swing and be debated. Ideally

10 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

you have the right amount of security and the right amount of privacy at the same time.
Yet, despite the cost – in dollars and reputation – of breaches, polls show that 60% of
companies believe they can and will be breached and 36% say their CEOs and boards
are not regularly briefed.

Information security is top of mind for many organizations around the world and AECOM
is no different. The increasing threat against companies like ours is very real and not
just a hypothetical discussion. According to PricewaterhouseCoopers, the number of
reported cyber-security incidents in 2015 rose 38% (above 2014, which was 48% higher
than 2013) and our industry leads this metric, with 68% of companies reporting higher
number of incidents than the average. Our clients are becoming increasingly more
security savvy and demand the highest standards of data security. Businesses,
international partners, civil authorities and the governments around the world are
demanding improved data security across the breadth of data presence, including data
at rest, in use and in motion (DRUM) or during data manipulation. The demand is driven
by advanced persistent threats created by criminal organizations and in some cases
nation states.

Sadly, many of the successful cyber-attacks seen in the news over the past two years
simply bypassed effective security technologies due to poor implementation, poor
discipline, or poorly trained users and IT personnel (from the CIO on
down). Furthermore, the attack vector for these incidents were perpetrated through an
integrated, blended approach across the cyber, wireless, and physical aspects
ultimately exploiting the seams of traditional business roles and responsibilities. For
that reason, AECOM’s information security framework of “Predict, Prevent, Detect &
Respond” is designed to tackle every component of a cyber-attack, from collecting
threat intelligence, identifying what data is important to us (i.e. the AECOM “Crown
Jewels”), 24/7 monitoring and response capability around the world, advanced security
technologies that allow early detection, constant testing of our own environments, and
educating our front line of defense – our employees. Emily Heath, our global Chief
Information Security Officer (CISO) and her team will focus on additional threat
intelligence sharing across both the digital and physical worlds (in cooperation with
Chris Rackow’s Resiliency Group), further rollout of tools (not shared for purposes of
confidentiality) and ongoing phishing educational campaigns where we are already
seeing success. AECOM’s Enterprise Risk Analysis Program’s approach to information
security/cybersecurity takes a holistic approach to protect the company’s business
critical processes.

Information security is also a key component in the AECOM Converged Resilience TM

cyber capability offering to our clients which is founded on strong training,
implementation of automated tools, and continuous review. Under Dean Fox and Ron

11 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

Hahn AECOM continues to successfully mature our capabilities to deliver Cybersecurity

for our global Government, Federal and Commercial Clients.

Emily, Dean and Ron are already collaborating to enhance our ability to globally scale
… and monetize … our internal AECOM cybersecurity investments as a differentiator
and an accelerator in helping us win and deliver work. AECOM is already performing
work for many clients including the U.S. Air Force, U.S. Army, US Trade Commission,
Chevron, Phillips 66, Los Angeles Department Water and Power (LADWP), and
Piedmont Natural Gas to name a few, offering solutions such as:

 Core Information Technology (IT) and Network Operation Services – Systems

Engineering and Technical Assistance services
 Cloud Computing integrated with cyber security features
 Risk Management Framework (RMF) and Enterprise Risk Analysis Program
(eRAP)
 Safety and Security by Design – Intelligent Asset Monitoring
 Cybersecurity Solutions for Critical Government, Defense, Federal and
Commercial Clients Globally
 Cybersecurity Solutioning & Critical Infrastructure Protect (CIP) via Design, Build,
Risk Assessment and Enterprise (SCADA, Facility Automation, Network,
Wireless) Solutioning
 AECOM’s Converged ResilienceTM Approach – “Designing In” Cybersecurity
(DBFO)

AECOM Knowledge Network – Information Security / Cybersecurity

Smart Search: Information Security, Cyber, eRAP, CIP

TPG: Converged Resilience
AECOM-Branded Offerings: IT & Cybersecurity; Converged Resilience
AECOM Expertise: Chief Information Security Officer (Emily Heath); Converged
Resilience Offering (Dean Fox, Ron Hahn); CIP/eRAP (Ron Hahn, Rich Johanning);
Growth Markets (Harvey Davis)

Building Information Modeling (BIM)

Building Information Modeling, or BIM, is widely defined as “a process involving the
generation and management of digital representations of physical and functional
characteristics of places and things.” Last year we spoke about increasing government
and client mandates to use BIM as well as the evolution of usage – the migration from
2D CAD models to multi-dimensional databases rich with information. But BIM
continues to be a hot topic and is no longer a differentiator. It is now table stakes – or
must have / do – in many pursuits. Customers are now asking for it and governments

12 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

are now mandating it. The full adoption of BIM methodologies will reduce change
orders, delays, dissatisfied clients and projects that operate inefficiently after turnover.
BIM adoption in the AEC industry grew 45% last year with its largest sector in
construction at 74%. BIM as a technology is nearing the tipping point in Building
Construction where it will become an expected outcome or deliverable.

While we do have many pockets of deep expertise and award-winning projects that
have successfully used BIM for innovative designs, AECOM is still in the early to mid-
phase of BIM adoption. “One of the biggest obstacles to BIM adoption is the
organizational change that must happen to truly adopt BIM,” stated JJ Kizior, Global
Director of BIM Services. There is also a perception that BIM “costs more”. Globally,
less than 10% of our design teams are using BIM clash detection and coordination
techniques. This is an area where AECOM sees large fee erosion as the process is
executed by the contracting community and the contractor makes big money issuing
change orders that could be avoided with the use of BIM methodologies. A key focus
this past year was the introduction of regional BIM leaders to grow adoption and “BIM
Healthy Starts” – an assessment that ensures projects are properly setup for BIM usage
– from the technology to the process to the risk management. In 2015 we did over 75
healthy starts which reduced our risk profile on over $6B of client work.

At AECOM we are focusing on five things in 2016:

1. Marketplace: Creating a rich marketplace for sharing BIM content. Today we

have over 20 different AECOM object libraries which translates into 20k
individual virtual building components (doors, walls, pipes, ducts, etc). Imagine if
we can reuse these objects and link to scheduling and contract management.
Further investments in the AECOM Marketplace, see figure 5, will deliver
catalog-based sharing of this data via a cloud-based delivery model.

Figure 5: AECOM “Marketplace” for BIM Content

Aggregated, shared and

FTEs FTEs FTEs

Mg Es

13 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

2. Maturity: Advancing from Level “0” (CAD which is used in about 95% of our
offices) to Level “1” or “2” (advanced modeling and collaboration with 3D data
used in ~ 50%) and ultimately to Level “3” (lifecycle management or 10%) will win
AECOM more work while improving margins. We have the technology and tools.
But we must stop using 3D tools to deliver 2D documentation.
3. VDI: Advances in technology such as Virtual Desktop Infrastructure which
promises tremendous computer download performance improvements.
4. Drive Revenue: Monetizing BIM data for use in O&M or Main Information
Contractor (MIC) capability. In performing MIC responsibilities for clients we are
actually managing data for the client. In fact, we have many examples of
successful “Type 2” MIC offerings where we manage information as a pure
service independent of other engineering and construction work. Look for a
client-facing, AECOM-branded offering in 2016 that will share our successes on
projects such as the Shell LNG facility, Denver International Airport and Barclay’s
Center (digital as-built 6D model for Maximo integration of food handling and
equipment maintenance), to name a few. Additionally, our MS business
performs facilities and enterprise asset management services for NASA and
several other government agencies. We have asked David Philp to lead the MIC
initiative and link to MS O&M work. AECOM has U.S. trademarks reserved for
future marketing – Information-led DesignTM and Multidimensional DesignTM.
5. Innovation: BIM authoring tools create models that are exported to other tools for
viewing, initial clash detection and time-lapsed animation. New tools are
accelerating everything from graphical issue creation and tagging to new ways to
leverage geospatial data.

AECOM Knowledge Network - BIM

Smart Search: BIM, MIC, Autodesk, Bentley

TPG: BIM
AECOM Expertise: BIM (JJ Kizior, Jim Linthicum). MIC (Jim Dray, David Philp). VDI
(Steven Capper)

Robotics
The buzz around robotics continues with double-digit growth despite being
overshadowed by drones. According to therobotreport.com growth is expected to be the
largest in China, with a prediction from the International Federation of Robotics that
China will have more robotics in factories than any other country by 2017. Visual
perceptions are improving and human-robot collaboration (called co-bot) is beginning to

14 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

take off. Robots continue to grow in warehouse logistics, mining, hauling and medical
services according to a Bank of America – Merrill Lynch study. And as of 30 September
2014, Amazon now has over 30,000 Kiva robots working in 13 fulfillment centers.

Robots can perform a multitude of functions from marking lines on slabs before
construction; inspecting tunnels and performing structural assessments; and removing
waste material or retrieving samples of material for laboratory evaluation. AECOM
continues to provide leadership in the use of robotics. One innovative solution provided
to Highways England was by our Nottingham based team led by Jamie Uff which
demonstrated the use of remotely operated vehicles (ROV) performing all the actions
required by fire and rescue services. The ROVs are able to connect to fire hoses and
extinguish the fire, break into locked vehicles, and search through debris to identify the
presence of acetylene. If acetylene is present, the ROV can also assess the condition
of the cylinder and relay the information back live to the scene commander. AECOM
also partnered with Ecoserve to use robots to remove impacted sediments from ditches
and under pipe-racks for a large industrial client. The sediments were classified as
hazardous waste in a covered ditch area, making it a confined space. Improving safety
by avoiding human entry, a self-propelled robot was deployed to clean the ditches using
hydraulic jets to liquefy accumulated sediments.

Figure 6: Robots Used at AECOM’s Savannah River Remediation Project

AECOM Knowledge Network - Robotics

Smart Search: Robots, Robotics

TPG: Coming soon
AECOM Expertise: Peter Jalkotzky

Drones
Unmanned aerial vehicles (UAV) or unmanned aircraft systems (UAS), commonly
known as drones, are rapidly improving the timeliness, accuracy, and quality of data
essential for efficient and effective projects and operations. With sales projections of
more than 1 million drones sold in 2015, there are potentially more small UAVs in the air
than airplanes. Globally, the commercial UAS market is poised for significant expansion

15 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

due to technical innovations made possible by worldwide military investment. Estimated

in the billions, this market includes hardware and services as well as the data
processing software and techniques required to make UAS employment worthwhile.

UAS services benefit from permissible regulatory environments. In the US and abroad,
governments are recognizing the benefits of UAS commercial applications and are
making serious and important strides in implementing policies that promote the safe and
legal employment of UAS. AECOM has taken full advantage of this by acquiring an
FAA Section 333 Exemption for the commercial employment of UAS. This allows
AECOM certified UAS pilots to fly systems in support of a wide range of commercial
projects. The rules governing who can be a UAS pilot are specific and AECOM,
through Management Services, has produced a UAS Operations Guide that outlines
and defines policies and procedures for the effective and safe employment of UAS.
Along with this comes insurance liability requirements and AECOM’s UAS team has
obtained necessary liability coverages applicable to a broad category of operating
conditions as well as types of aircraft employed.

Commercially, the use of UAS is becoming a differentiator, a value added service and a
conduit to new business and clients. Technical innovations in the miniaturization and
accuracy of sensors and platforms along with the proliferation of those sensors and
platforms are driving down costs, creating competitive advantages over traditional
manned aviation services. Many AECOM clients are looking to benefit from these
innovations to gain efficiencies and increase productivity. Opportunities are numerous
in market sectors that include Mining, Construction, Land Survey, Civil Design,
Biological Studies and many others.

Figure 7: AECOM UAS Operations Supporting Oil & Gas Client in Alaska

AECOM’s UAS expertise also includes information technology services that support
command and control, as well as data management, UAS maintenance, engineering
support services, analysis, simulation and training, operations and acquisition support
services. AECOM has been in the UAS Federal Business Sector for decades providing
highly sophisticated technical, “hands-on” expertise in all facets of UAS services. In
some instances, this expertise has visibility at the highest levels of the U.S. government.
Most notably, AECOM provides wide-ranging operational, security and maintenance
services for the Unmanned Aerial Systems Operations Center Support (UASOCS) that
16 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

support Remotely Piloted Aircraft (RPA) combat air patrols for the MQ-1B Predator and
MQ-9 Reaper RPA operations. The respect earned through sustained exceptional
performance on these federal projects is foundational to AECOM Commercial UAS
offerings. The same key skills that drive success in the federal UAS “zero-mistakes”
tolerated environment are essential regardless of the market affiliation.

In the United States AECOM has employed and demonstrated superb UAS capabilities
for an Oil and Gas client in Alaska; the US Forest Service; mining operations in three
different states; survey operations in multiple states and is currently preparing for
additional projects in construction, transportation, environmental, and surveying
industries. Internationally, AECOM has used drones to help inspect rural roads and
track sea turtles in Australia, protect endangered fresh water mussels in Scotland and
enhance services for oil and gas projects, including monitoring pipelines in Canada.
The six-day oil and gas project used two UAVs flying simultaneously and collected over
1 terabyte of environmental compliance and baseline date inclusive of still images and
video that contributed to their marine and terrestrial environment assessments.
Construction uses include the documentation of progress, 3D topographic modelling
using photogrammetry, delivery of small tools or equipment to remote or hard-to-access
work zones, safety monitoring (bridge inspections, underwater applications, and high
rise construction) and high resolution photography. You can watch our Middle East
team using a Parrot AR Drone 2.0 to survey a construction site in the UAE here.

AECOM Knowledge Network - Drones

Smart Search: Drones, UAV, UAS, RPA

TPG: UAV, Drones and Technologies
AECOM Expertise: Tim Saffold, EVP, Joint Unmanned Systems and Training
Solutions, MS; Ty Moyers, Director Commercial UAS Operations, MS; Jon Amdur,
VP, Unmanned Aircraft Systems, DCS.

Radio-Frequency Identification Devices (RFID) and QR Codes

RFID tags enable wireless non-contact use of radio-frequency electromagnetic fields to
transfer data. Often the size of paper clips, the tags contain electronically stored
information and are often affixed directly to the object such as a tractor or a pipe. Some
tags are powered by small batteries and may operate at hundreds of meters. Others are
passively charged by magnetic fields and work at much shorter distances. Unlike a bar
code, the tag does not necessarily need to be within line of sight of the reader, and may
be embedded in the tracked object or even buried underground below critical
infrastructure.

There have been few new developments in their applicability within our industry. We
continue to see RFID tags used more for equipment inventory, asset tracking, security
badge reading, site security and even worker safety (knowing where they are on
construction sites, rigs, etc). Engineers envision a day when trillions of objects are

17 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

connected via tiny radios to the internet (see Internet of Things later in this whitepaper).
Securing data transmitted through RFID and the wireless spectrum is also a key
capability of the eRAP team as discussed earlier. There have been several pursuits and
wins for AECOM where clients have asked us to deploy and/or monitor RFID tags to
include the Olmsted Dam construction site – a state-of-the-art multi-billion dollar project
where Steve Frazier and team used RFID to identify, locate and monitor vital engine
statistics for more than 330 vehicles, vessels and pieces of heavy equipment.

QR codes are a type of two-dimensional barcode that consists of black modules (square
dots) arranged in a grid as shown in figure 8. It can be read by an imaging device such
as an iPhone and processed via software on that device, i.e., Red Laser. Data is
extracted from patterns present in both the horizontal and vertical components of the
image. It has soared in popularity due to its fast readability and greater storage capacity
as compared to standard UPC barcodes. Firms are now placing QR codes on
construction sites such as door frames. These “stickers” have data, to include graphics
of the finished room’s equipment and appearance, links to product data and scans of
the walls’ contents. Mobile devices read the QR code and return the information directly
to the employee in real-time. We are using QR codes in the Middle East to allow mobile
devices to scan them which allows for the serving up of construction designs.

Figure 8 (left-to-right): RFID Tags to track construction equipment. Denver Airport’s

BIM-based asset management solution allowed for the scanning of QR codes to mobile
devices to find out more information on a particular asset.

AECOM Knowledge Network – RFID & QR Codes

Smart Search: RFID, QR Code

TPG: None
AECOM Expertise: Steve Frazier

Augmented Reality / Virtual Reality / Immersive Technologies

At its simplest, “augmented reality (AR) is the convergence of data, cameras, mobile
devices, and live end users, creating a multi-dimensional, real-time, interactive virtual
environment that is overlaid on real world live imagery”. The use of 3D environments to
18 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

create totally “virtual worlds”, or virtual reality (VR) has been used for years by gaming
authors. VR is expected to soar in 2016 as the latest versions of Oculus Rift, HTC Vive
and Sony PlayStation VR hit the market. “These systems will place you in worlds or
places you didn’t think was possible” and “… the tech is imperfect but compelling,”
wrote USA Today Technology writer Edward Baig in his 2015 Year in Review. And
Microsoft’s HoloLens (coming end of year?) is a head-mounted augmented reality
display that places holographs on top of your real-life surroundings. Facebook-owned
Oculus is expected to start shipping product during the first quarter of 2016 and is
already bundling games with the product. Pre-orders have soared. Gamers continue to
lead the way and 2016 is shaping up to be a test of consumer appetite.

But there are also mature and exciting innovations in the commercial space. FY16 will
see further coordination and growth of a global immersive technology team that
combines the skills across our various business units. Up until now various teams have
been working in isolation while still delivering inspiring results. It is now standard
practice to use iPad-enabled AR to show clients their designs (we used this for our
Century City headquarters). Kevin Kuczynski and Wes Stotts lead our Conceptual
Development Integration (CDI) efforts in MS which are focused on the use of immersive
technologies and offer great promise across DBFO. And last year we spoke about
Charles Dunk, Civil BIM Engineer in the United Arab Emirates, and his team who were
recognized for their use of QR codes and virtual reality in Big Project magazine. CDI is
already an AECOM-branded offering and you can watch a video that showcases one of
their projects. There is also great potential in applying AR to improve the efficiency and
quality of many routine maintenance operations and are exploring ways to leverage the
technology within the business. Figure 9 also shows Phil Horvitz with Brendan Iribe,
Founder and CEO of Oculus – proving once again that AECOM has access to some of
the most recognized leaders and innovators in the technology industry.

Figure 9: (L) Phil Horvitz with Brendan Iribe, Founder and CEO of Oculus and (R) Tom
Peck using Oculus Rift for counter-explosive device training at Management Services’
AR/VR center of excellence in San Antonio

19 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

2016 will focus on expanding our expertise more globally, offering a standard AR/VR
toolkit and set of standards and preparing for the next generation – what we call beyond
visualization. To create a truly immersive experience we need auralization – creating
acoustic sceneries -- and haptics – the ability to “touch” virtual objects. At present we
have the ability to track head and hand movement and can calculate from that the
attached body parts. The next stage is feedback. There are many gloves and other
such devices on the market which will develop over the coming years. Construction
training, health and safety, and building operations will all benefit from the solutions
offered by haptic technology. The three disciplines of Visualization, Auralization and
Haptics combine to create a powerful tool in our technology deliverable arsenal.

AECOM Knowledge Network – Immersive & Virtual Reality

Smart Search: Immersive technologies, augmented reality, virtual reality

TPG: Virtual Reality & Immersive Technologies
AECOM Expertise: Stephen Judge. Kevin Kuczynski. Wes Stotts. Charles Dunk.

Internet of Things (“Industrial Internet” or “Internet of Everything”)

The Internet of Things (IoT) are essentially objects that contain sensors embedded in
them with the ability to send the data they collect to other systems. A host of devices
will continue to be connected to the internet, including cars, home appliances, fitness
trackers and sensors on industrial equipment. Products, services and even entire cities
will get more intelligent as the result of adding sensors and internet connectivity to many
objects. Adoption is poised to grow due to the numerous solutions ranging from fleet
tracking to asset tracking to security and surveillance and even having your refrigerator
report in status. And security and privacy will continue to generate discussion. Most
analyst predictions continue to show the number of connected devices growing from
roughly 12.5 billion today to between 25 billion and 50 billion by 2020. Analysts predict
that roughly one-third of these will be computers, smartphones, tablets and TVs. The
remaining two-thirds will be other kinds of “things” such as those in “smart homes”.

Figure 10: Number of Devices in the Internet of Everything

20 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

IoT is a concept involving machine-to-machine (M2M) communications to generate

useful data and actionable information. Endpoints like sensors collect data that is
transferred through hubs that traverse networks and clouds to end up in analytics
solutions. As discussed last year AECOM has a unique opportunity to be the
“integrator” in IoT – leveraging our DBFO capabilities to connect the technology
enablers with our clients, landlords and infrastructure owners. The market is somewhat
young and immature but the potential economic impact in 2020 ranges from US$2
trillion to more than US$14 trillion. General Electric attributes more than $1 billion in
revenues to some 43 “industrial internet” offerings with the biggest buyers being in the
aviation and locomotive businesses. We need a part of this!

A recent ACEC survey ranked “Smart Infrastructure / Smart Cities” as the “Emerging
engineering market with the most potential for growth” ahead of renewable energy and
climate change. Cities will get increasingly smart as sensors and cloud-enabled
applications connect transportation, metering, health care, lighting, environmental data
and more. Most cities are designed as physical infrastructure with technology grafted
on afterwards. Building technology in at a digital level at the same time as the physical
level is the future. Think ubiquitous services such as data, voice, wireless, digital
signage, surveillance, energy management systems and more already pre-built and
vendor agnostic.

At AECOM we already used sensors in many areas – in buildings to monitor energy,

security and structural health; in the environment for air and water quality, noise and
vibration; in transportation for pavement conditions and traffic flows; in buildings,
bridges and dams for structural health monitoring and much more. You can read more
about AECOM’s offering here -- “smart cities”. Our Cities Market Sector is working in
partnership with our cybersecurity team to analyze opportunities with our key urban,
cities and public agencies to raise awareness of how Converged ResilienceTM should be
central to all urban infrastructure projects – transportation, water, waste water, energy
and others. AECOM has also formed a partnership with the Milken Institute to explore
the nexus of disruptive technology companies and the traditional realm of urban
infrastructure. We will host a panel on this topic this spring. Imagine if AECOM can
start building all this into our designs, selling it and differentiating ourselves further from
our competition. Imagine if we served as an “integrator” and could pull the physical and
digital together through partnerships with technology companies and enhance handover
to owners.

AECOM Knowledge Network – Internet of Things

Smart Search: Internet of Things, IoT, Smart Cities

TPG: Internet of Things
AECOM Expertise: Stephen Engblom, SVP, DCS. Brian Hennighausen, Operations
Manager, MS.

21 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

Wearable Devices
From smartwatches and activity trackers to body-worn cameras and computer glasses,
wearable devices have been a major focus this past year. Adoption of various devices
has exploded compared to 2014, led mainly by fitness trackers. IDC states that the
wearable devices market worldwide will jump to $8.8 million in 2016 from $5 million in
2014. ENR magazine predicts that within the next five to ten years, a majority of
construction workers will be interacting with real-time data on projects and deploying
wearable pervasive computing devices on jobsites. Mechanics, doctors, and field
workers need to refer to digital information while working on their feet or with their hands
— but they can't with today's PCs and mobile devices that require them to stop working
and pick up their computing device. Nowhere are wearables more relevant than in
driving a safety culture. From smart hardhats and safety vests, new ways are being
discovered to identify workers and their locations or warn them of entering a danger
zone via GPS-enabled technology.

Figure 11: Tom Peck wearing a 1st generation Google Glass; Smart Safety Devices

The technology also is evolving into “mixed reality” – where images can be made to
appear dynamically on surfaces in the surrounding environment. Remember Google
Glass – the tech giant’s smart eyewear that was pulled back from the consumer market
earlier this year after a lackluster reception? They are claiming to be back this coming
year with a focus on the enterprise market and new glasses with better and larger
prisms for displays, faster processors, foldable arms and improved hinges for flipping
them up. The original business case of 3D visual overlays still holds promise for
AECOM.

AECOM Knowledge Network – Wearable Technologies

Smart Search: Wearable Technologies

TPG: None
AECOM Expertise: Looking for volunteers.

22 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

3D Printing
Last year I wrote about 3D printers, what they were, how they worked, and the
predictions for 2015. The industry exceeded forecasts and is on track to grow 56% in
2015. This Summer GE released the first 3D printed part for a commercial jet engine
that was certified by the US Federal Aviation Administration. And earlier this year a
Chinese construction company, Zhouda Group, printed a 2-story house in 3 hours. 3D
printing will continue to transform most industries with capacity and speeds increasing
while costs continue to come down.

However, and in general, 3D printing failed to reach the true hype of years past with
most of the technology limited to producing small-batch items, trinkets and small
prototypes. But a new technology called “Carbon3D” promises to reinvent 3D printing.
Unlike traditional fused deposition modeling – where a robotic arm typically zig-zags
back and forth to deposit layers of material, Carbon3D uses continuous liquid interface
production (CLIP) technology -- or tubs of liquid plastic. Some now say and predict that
2017 will be the “breakout year” for 3D Printing. AECOM continues to use 3D printing
but we will better identify global competencies in 2016 and stay poised for growth.

AECOM Knowledge Network – 3D Printing

Smart Search: 3D Printing

TPG: Coming soon
AECOM Expertise: Chris Hindle

Intelligent Transportation Systems

Efforts to reduce traffic congestion, enhance mobility, trim carbon emissions and
improve safety are fueling advances in technologies such as connected and automated
vehicles as well as smart transportation systems. These are changing the way
transportation infrastructure is designed. Travelers already use apps to bypass
congestion and incidents. And automakers are leading the way with high-end cars that
use sensors to brake automatically, warn of collisions or issue alarms.

These technological advances are changing the way we design and build roadways and
multimodal transportation networks as well as develop smart (brilliant) cities. AECOM
has always been a leader in integrating technology – signals, detection devices, and
other data – into their designs. But we are moving to a world where more and more
vehicles will be connected and communicated with each other. Governments are
starting to establish rules, standards and protocols that will largely govern how this data
works – likely over mesh networks – relaying of said data about ten times per second.
This data will feed into Transportation Management Centers (TMCs) that can monitor
and manage conditions as well as share data directly with other vehicles. For example,
AECOM is analyzing connected vehicle data being collected in Michigan to determine
more effective strategies to improve operations as part of our on-going TMC operations

23 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

contract. Finally, as smart vehicles rely less on human operation, they will be able to
travel more closely together and capacity can be significantly increased (e.g., 2-3 times
current capacity). The biggest challenges ahead appear to be resolving institutional
issues (e.g., liability, security, privacy) as well as funding for the infrastructure and
finalization of design and engineering standards.

AECOM provides the full range of ITS services including research, planning, design,
software development, systems integration, construction management, training,
operations and maintenance. Our ITS Practice includes a staff of 400 employees with
diversified skill sets in each of these areas. AECOM is currently providing ITS services
in approximately half of the 50 states within the United States as well as in Europe, Asia,
Middles East, Canada and Australia. AECOM was recently selected by the New Zealand
Transportation Authority to investigate their technical readiness to support the
deployment of Automated and Connected Vehicles.

Figure 12: Automated vehicles will enable designers to add more capacity while
improving traffic safety and offering more reliable travel speeds.

AECOM Knowledge Network – Intelligent Transportation

Smart Search: Intelligent Transportation

TPG: Intelligent Transportation
AECOM Expertise: Bob Edelstein, SVP, Engineering.

Sustainable Technology
One of the other areas that is not only an important trend but something I’m particularly
proud of is our use of sustainable technology. IT consumes ~ 10% of the world’s
electricity consumption. In the United States, growth in electrical energy use is
estimated to be up 53% between 2013 and 2020 and it takes 34 power plants, each
capable of generating 500 megawatts of electricity, to power all the data centers in
operation today. By 2020, the nation will need another 17 similarly sized power plants
to meet projected data center energy demands as economic activity becomes
24 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

increasingly digital. There are similar trends in other countries. Any increase in the use
of fossil fuels to generate electricity will result in an increase in carbon emissions. But
added pollution isn't an inevitability, according to a new report on data center energy
efficiency from the Natural Resources Defense Council (NRDC), an environmental
action organization. New technologies and sustainable practices continue to evolve.

Figure 13: U.S. Data Center Electricity Usage

Corporate sustainability officers, regulators and other stakeholders have become

increasingly focused on IT’s carbon footprint, and organizations are likewise placing
more emphasis on developing long-term strategies to reduce their carbon footprint
through more sustainable operations and products. Over many years AECOM has
inherited a highly complex IT environment that will take multiple years to transform
due to depreciation cycles, legacy vendor agreements and inter-dependencies. Since
2012 we have developed a strategy that dramatically reduces our impact on the
environment. Highlights:

 Computers: All of our new devices are ENERGY STAR compliant, with policies
set to put the device to sleep when not in use which reduces greenhouse gases
and power consumption. The majority of our equipment is leased and equipment
is collected by our vendors and recycled professionally and ethically. We also
have relationships with vendors to perform ecologically sound recycling of
company owned equipment that is removed from service.
 Consolidated Compute: AECOM has partnered up with Verizon and is in the
process of reducing its Data Centre footprint by over 50% by utilizing advanced
data center infrastructure designs that reduce power loss through improved
cooling & power conditioning. New data centers are being built at ever-larger
scales and with increased server density, resulting in greater energy
consumption. As we consolidate our data centers and move more solutions to
the cloud we will reduce our server footprint and thus greener solutions.

25 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

 Virtualization: This allows you to put multiple servers on a single physical

machine which reduces power demands. It also allows for us to dynamically
provision usage by better managing capacity and flattening peak loads.
 Collaboration Tools: AECOM has invested large amounts of money in
conferencing systems to help reduce travel thus reducing our carbon footprint.
 Real Estate Free Address: As we consolidate real estate we are providing
employees with mobile devices that allow them to sit / work anywhere which
further reduces space needs and thus power consumption.

Bringing it Together
As you can tell, technology continues to be a key influencer on our industry and our
clients. AECOM already has a strong presence and capability in many of these areas.
In some cases we are leading or competitive. In other areas more R&D is required
before we would choose full-scale adoption. The key for AECOM will be in figuring out
where we can best innovatively scale our capabilities into fully monetized service
offerings that either help us win or deliver more work for our clients. We also must be
laser focused on continuing to support our employees and the basics of running a cost-
effective IT operation for AECOM. But we must do both – support the business and
grow the business through technology. We are also working with Carla Christofferson
and her global legal team to protect our intellectual property and trademarks. And we
work very closely with Mike Donnelly’s Growth Markets team and our global network of
innovators.

Most of you now know that AECOM’s Ecosystem will not only support our global
Delivery Excellence initiatives such as our ePM (Ecosystem Project Management) tool
but also a company-wide singular intranet. The Ecosystem leverages all five of the
technology trends we discussed and will provide a singular experience for all our nearly
100k employees across the globe, connecting people to projects, technology practices,
client relationship management, and Chatter. Both are coming to you in the coming
months.

On behalf of all the technology practitioners and innovators in AECOM, our personal
commitment to you this coming year includes:

 Drive clarity on where expertise exists and whether or not we have (or should
have) a global Center of Excellence (COE). COEs allow us to pool resources
which allows for deeper expertise at improved utilization, scalable talent and the
ability to move resources globally It also allows for greater career paths and
allows our employees to follow their passion and participate in these areas.

 Differentiate where we have best practices, AECOM standards and

commercially-viable service offerings. Help grow our service catalog and

26 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.
 January 2016

AECOM-branded, client-facing offerings. Differentiate AECOM in the market and

make money!

 Look for practical ways to create an incubator to demonstrate these technologies

and their success for future clients. Encourage innovation and work closely with
our Growth Markets and INKS (Innovation and Knowledge Share) team globally
to foster creativity. Protect our intellectual property.

 Continue to leverage Chatter to further this discussion. You can follow me and
our IT4Clients Chatter group amongst many others. Communicate!

I hope that you found this paper both interesting and motivating. It is an exciting time to
be part of AECOM and be part of the AEC industry. Clearly we have much to do in the
area of technology. But we do have the talent, the motivation and the support from
senior leadership. I remind everyone that it is all of our jobs to innovate, to stay
appraised of trends in your function and to be creative in how to advance AECOM. If
you find something of particular interest and want to learn more, lead a chatter group or
otherwise advance our position in one of these areas, please do not hesitate to contact
me directly at tom.peck@aecom.com.

On behalf of the many professionals who contributed to this paper and who work
tirelessly to help advance AECOM’s competitive position, thank you!

Tom Peck
Corporate Senior Vice President
AECOM

27 | AECOM CONFIDENTIAL. References to products are illustrative only and not intended to serve as an endorsement. Thoughts and figures
courtesy of ENR, Engineering Inc, CIO, Information Week, IBD, IDC, Forrester, Gartner, CEB, the public internet, others as well as a multitude of
technology professionals and thought leaders in AECOM. The opinions reflected in this document are not reflective of AECOM as a corporation.