Schwartz Patient Safety Dr. Bonleon
Schwartz Patient Safety Dr. Bonleon
Schwartz Patient Safety Dr. Bonleon
-SQUIDDER WHO
[TRANS] CHAPTER 12: QUALITY, PATIENT SAFETY, ASSESSMENTS OF CARE, AND COMPLICATIONS
BACKGROUND surgeon
commits
Medicine is considered a high-risk system, with a high error state
High-risk systems, as defined by Perrow in 1984:
Have the potential to create a catastrophe loosely defined as
an event loading to loss of human or animal life, despoiling of
the environment, or some other situation that gives rise to the
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THE SCIENCE OF PATIENT SAFETY Organizations with effective safety cultures share a constant
A science that promotes the use of evidence-based medicine and local commitment to safety as a top-level priority that permeates the entire
wisdom to minimize the impact of human error on quality patient care organization
My question. Does high-risk organization mean higher error rate? Is that
always the rule? Does it also mean that high-risk organization means high- CHARACTERISTICS OF EFFECTIVE SAFETY CULTURES
reliability organization? 1. An acknowledgement of the high-risk, error-prone nature of an
o dapat yung mga tao dun alam nila na
HIGH RELIABILITY ORGANIZATION delikado ito ating trabaho kunyari surgeon ka or scrub nurse or
medical technologist ka so alam natin na dapat importante itong
trabaho natin, delikado ito and kung magkamali tayo malaking
HIGH RELIABILITY ORGANIZATION THEORY
repercussion. For example nalang yun ma switch mo ang mga
Recognizes that there are certain high-risk industries and
laboratory result diba? Or yung specimen ng ano mo yung benign na
organizations that have achieved very low accident and error rates
tumor na pagpalit mo ng malignant tumor. Can you imagine anong
compared to what would be expected given the inherent risks
repercussions nun? Magka chemotherapy ang pasyente at the same
involved in their daily operations
time yung anxiety you caused to the patient and to the family.
Itong idea ng high reliability organization nag start ito siya sa isang
2. A non-punitive environment where individuals are able to report
nuclear submarine program ng US Navy. You can just imagine nuclear errors or close calls without fear of punishment or retaliation
submarine diba naghahanap lang sila ng nuclear whatever basta may 3. An expectation of collaboration across ranks to seek solutions to
involved na something nuclear sa kanilang submarine and yet ang vulnerabilities
kanilang error rate is low so ibig sabihin kahit pala high-risk yung inyong 4. A willingness on the part of the organization to direct resources to
organization, possible pala maging low ang error rate niya or ang prone address safety concerns
niya to have errors
Traditional surgical culture stands almost in direct opposition to the
Suggests that proper oversight of people, processes, and values upheld by organizations with effective safety cultures for
technology can handle complex and hazardous activities and keep several reasons:
error rates acceptably low
Surgeons are less likely to acknowledge their propensity to make
Studies of multiple high reliability organizations show that they mistakes or to admit these mistakes to others marami daw mga
share the following common characteristics: surgeons nuon di daw mag amin nagkakamali sila diba are you
People are supportive of one another familiar na sabi nila surgeons daw are playing god? Narinig niyo
People trust one another na ba yung sabi nila?
People have friendly, open relationships emphasizing credibility Surgeons tend to minimize the effect of stress on their ability to
and attentiveness make decisions ako personally pinakamatagal na surgery na na
The work environment is resilient and emphasizes creativity and assist ko when I was a resident was 23 hours and on the same
goal achievement, providing strong feelings of credibility and week nag assist ako ng 18 hours and then 6 hours and sa private
personal trust practice ko siguro pinakamatagal ko is 8 hours na straight. Can
you imagine ang stress niyan sa katawan natin and surgeons daw
THE CONCEPTUAL MODEL they tend to sabi nila okay lang, kaya naman, hindi naman
stressful. That can lead to errors and this is a direct opposition
DONABEDIAN MODEL sa culture ng safety
Identifies three main types of improvements: The surgical culture, especially in the operating room (OR), is
1. Changes to organizational structure traditionally rife with hierarchy intimidation of other operating
2. Changes in organizational processes room personnel by surgeons was historically accepted as the
3. Changes in outcomes norm ewan ko baka may mga kwento kayo narinig before or
STRUCTURE refers to the physical and organizational, tools, may experience kayo minsan parang may mga surgeons na
equipment, and policies that improve safety structural measures mayabang. Feeling nila na talagang magaling na magaling sila
Finally, patient safety, although often viewed as important, is seldom
PROCESS is the application of these tools, equipment, and promoted from an organizational priority to an organizational value
policies/procedures to patients (good practices and evidence-based It often takes a high-profile sentinel event to motivate leads to
medicine) re the right tools, policies, and commit the necessary time and resources to improving patient safety
within their organization kailangan pa may mangyaring problema,
OUTCOME aksidente, error bago mamotivate ang leader, ang involved, or ang
in this model, structure (how care is organization to commit the necessary time and resources to
organized) plus process (what to do) influences patient outcomes improving patient safety within their organization
(the results achieved)
Developing these characteristics is an important step toward MEDICAL ERRORS
achieving a low error rate in any organization ang endpoint nito is First time in the year 2000, the serious impact of medical error and
a safety culture its magnitude were brought into the focus at international level by
SAFETY CULTURE report of the Institute of Medicine (IOM) of USA
A measure used to improve outcomes After comprehensive study on medical error and patient safety, IOM
Increasingly recognized as a metric of hospital quality pub To Err Is Human: Building a Safer Health
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This drew much needed attention of international community towards gi-MRM siya pagkatapos biglang ng edema, parang nag swell ang
this serious issue as medical error itself was found to be one among kanyang or
the top ten leading causes of death 2, is that negligence? That is a complication of the surgery but most
Defined as:
An unintended act (either of omission or commission) or one ang standard of care okay?
that does not achieve its intended outcome NEAR MISS
The failure of a planned action to be completed as intended (an An error that does not result in patient harm
error of execution) Analysis of near misses provides the opportunity to identify and
The use of a wrong plan to achieve an aim (an error of planning) remedy system failures before the occurrence of harm so example,
A deviation from the process of care, which may or may not patient A admitted sa ward because of diarrhea, patient B naman
cause harm to the patient admitted in the same ward because of anemia. Habang andun sila
Medical error can occur at the individual provider level or at the magkatabi sila, patient A, patient B, patient A may diarrhea, patient B
system level may anemia, dumating ang nurse may dalang blood bag. Dumating
The role of error may be complex sa tabi ng patient A na may diarrhea kasi ita-transfuse niya yung bag,
Error can sometimes tragically end the life of a thriving person with yung blood dun kay patient B then may dumating isang nurse sabi
a long life expectancy, or it can also accelerate an imminent death
TYPES OF MEDICAL ERRORS
Adverse event
Negligence SENTINEL EVENT
Near miss An unexpected occurrence involving death or serious physical or
Sentinel event psychological injury
ADVERSE EVENT The injury involves loss of limb or function
This type of event requires immediate investigation and response
Injury caused by medical management rather than the underlying
Examples:
condition of the patient example a patient went to the hospital or
came to the hospital for diarrhea, on assessment may severe Hemolytic transfusion reaction example niyan nabigay yung
dehydration siya so anong dapat gawin? Kailangan mong ihydrate. type B na dugo sa type A na patient
The patient was given IV fluid for hydration. What happens is that Wrong-site, wrong-procedure, or wrong-patient surgery
after a few hours, si patient biglang hirap mag hinga, the patient nag A medication error or other treatment-related error resulting in
difficulty in breathing and then pag auscultate mo yun pala na death may nabigay na gamut tapos namatay yung pasyente so
overhydrate pala siya. Ano yung kanyang underyling condition? -investigate
Diarrhea diba? Pero bakit siya nagkaron ng problema o bakit siya Unintentional retention of a foreign body in a patient after surgery
nagkaron ng morbidity kasi na overhydrate siya which is actually part
of the medical management. Do you understand my example? CASE 12-1: SYSTEMS CHANGE RESULTING FROM MEDICAL ERROR
Another example, patient came in because of a cough tapos pag LIBBY ZION
tingin sa kanya meron siyang pneumonia that be managed by oral Libby Zion was an 18-year-old woman who died after being admitted
medication so binigyan siya ng antibiotic. Ang problema one of the to the New York Hospital with fever and agitation on the evening of
side effect of that antibiotic magkaroon ka ng soft stools so nag October 4, 1984
diarrhea ang pasyente. Grabe ang diarrhea niya nag dehydrated siya Her father, Sidney Zion, a lawyer and columnist for the N.Y. Daily
so kailangan niya ma-admit sa hospital para mahydrate. What is the
underlying condition of the patient? Yung kanyang pneumonia pero inadequate staffing and overworked physicians at the hospital and
na-admit siya because of the diarrhea brought about by the antibiotic was determined to bring about changes to prevent other patients
or the medication that was given. Those are adverse events from suffering as a result of the teaching hospital system
Prolongs hospitalization, produces a disability at discharge Due to his efforts to publicize the circumstances surrounding his
Classified as preventable or unpreventable
NEGLIGENCE agreed to let a grand jury consider murder charges
Care that falls below a recognized standard of care ano ibig sabihin Although the hospital was not indicted, in May 1986, a grand jury
non? For example, a patient came in meron siyang bukol sa breast.
May bukol siya sa breast, PE niya uy matigas yung bukol, hard, fixed,
nontender, may family history ng cancer. Sabi ng surgeon, tara! As a result, New York State Health Commissioner David Axelrod
Operahan kita tanggalin natin yung breast mo so a mastectomy was convened a panel of experts headed by Bertrand M. Bell, a primary
done, modified radical mastectomy. Then pag labas ng biopsy, care physician at Albert Einstein College of Medicine who had long
fibroadenoma na siya, a benign condition so is that negligence? Yes been critical of the lack of supervision of physicians-in-training, to
po doc. Why? Ano ba dapat ang standard of care dun? The doctors evaluate the training and supervision of doctors in New York State
should have confirmed that its fibroadenoma doc and not proceed The Bell Commission recommended that residents work no more
without autopsy. How do you do that? Proper PE po doc and history than 8 hours per week and no more than 24 consecutive hours per
of patient po. Yun nga ang kanyang proper PE, matigas, fixed. Biopsy shift, and that a senior physician needed to be physically present in
po doc. Yes ang standard of care dapat nag biopsy muna siya. the hospital at all times
Pwedeng core needle biopsy, or pwedeng incision biopsy to confirm These recommendations were adopted by New York State in 1989.
na cancer talaga yun diba? A care was given pero it fell below the In 2003, the Accreditation Council on Graduate Medical Education
standard of care followed by mandating that all residency training programs adhere to
Standard of care is considered to be care a reasonable physician of the reduced work hour schedule
similar knowledge, training, and experience would use in similar Libby Zion went to the hospital who was taking antidepressant before
circumstances pero kunwari na biopsy siya, breast cancer, tapos and was given a medication that has potentiating or synergistic effect to
her medication. She develops serotonin syndrome leading to her demise
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COMMUNICATION TOOLS Recently, in 2011, it has been again revised and updated and
SIGN OUTS now consists of 29 events grouped into seven categories:
The term sign out can refer to either the verbal or written communication Surgical
of patient information to familiarize oncoming physicians about patients Product or device
who will be under their care Patient protection
Care management
Performed well, sign outs help to ensure the transfer of pertinent Radiologic
information Criminal
Common categories of communication failure during sign outs include errors in medical care that are clearly identifiable,
content omissions, such as failure to mention active medical problems, preventable and serious in their consequences for patients, and that
and failures in the actual communication process, such as leaving indicate a real problem in the safety and credibility of a health care
illegible or unclear notes facility
These failures lead to confusion and uncertainty by the covering - NQF
physician during patient care decisions, resulting in the delivery of
inefficient and suboptimal care Never events are errors in medical care that are clearly identifiable,
preventable, and serious in their consequences for patients and that
CASE 12-3: INADEQUATE SIGN OUT LEADING TO MEDICAL ERROR indicate a real problem in the safety and credibility of a healthcare
JOSIE KING facility
Josie King was an 18-month-old child who was admitted to Johns
Hopkins Hospital in January of 2001 for first- and second-degree
burns Unambiguous clear, no other interpretation. If the surgeon
She spent 10 days in the pediatric intensive care unit and was well committed an error, then it is an ERROR
on her way to recovery Preventable
She was transferred to an intermediate care floor with the Serious, resulting in death or loss of a body part, disability, or more
expectation that she would be sent home in a few days than transient loss of a body function
The following week, her central line was removed, but nurses would And any ONE of the following:
not allow Josie to drink anything by mouth Adverse, and/or
Around 1 pm the next day, a nurse came to ,
syringe of methadone and/or
Important for public credibility or public accountability
narcotics, the nurse insisted that the orders had been changed and
administered the drug
Surgery performed on the wrong body part
She was moved to the pediatric intensive care unit and placed on life
support Surgery performed on the wrong patient
Wrong surgical procedure performed on a patient
Two days later, on February 22, 2001, she died from severe
dehydration Unintended retention of a foreign object in a patient after surgery or
other procedure
to work with leaders at Johns Hopkins to ensure that no other family Intraoperative or immediately postoperative death in an ASA Class 1
would have to endure the death of a child due to medical error patient
They later funded the Josie King Patient Safety Program and an Class 1 is the normal patient (benign patient)
academic scholarship in the field of safety
CASE 12-
OPERATING ROOM DEBRIEFINGS MIKE HUREWITZ
Local journalist in NY who donated a part of his liver to his brother,
Five-point operating room briefing he was healthy, but he died after the donation. It was later found out the
What are the names and roles of the team members? cause of death was due to an inadequate post op care and because of
Is the correct patient/procedure confirmed? (The Joint Commission these the transplant program for that hospital was temporarily stop
Universal Protocol [TIME-OUT])
Have antibiotics been given? (if appropriate)
What are the critical steps of the procedure?
What are the potential problems for the case?
NEVER EVENTS
First coined in 2001 by Ken Kizer, MD of the National Quality
Forum (NQF)
Initially, in 2002, the NQF identified 27 events, which was
updated in 2006 with additional of one new event
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Four patient events that advanced the modern field of patient safety
PATIENT INSTITUTION YEAR EVENT ROOT CAUSE OUTCOME
Libby Zion New York Hospital, New York, 1984 Missed allergy to Demerol Physician fatigue Bell commission shortened resident
NY work hours
Betsy Lehman Dana-Farber Cancer Institute, 1994 Chemotherapy overdose Lack of medication Fired doctor, three pharmacists, 15
Boston, MA checks and triggers nurses; overhauled safety program
Josie King Johns Hopkins Hospital, 2001 Severe dehydration Poor communication Increased safety research funding
Baltimore, MD
Mike Hurewitz Mit. Sinai Hospital, New York, 2002 Inadequate postoperative Inadequate Transplant program shutdown until
NY care supervision better patient safety safeguards
implemented
The table above are cases where sentinel events occur and investigations was done resulting to changes or improvements
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