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    Chapter 4

    Uploaded by

    Nourisher Mugero

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Chapter 4

    Uploaded by

    Nourisher Mugero
    16 views6 pages

    Original Title

    CHAPTER 4

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    16 views6 pages

    Chapter 4

    Uploaded by

    Nourisher Mugero

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    ALFA CHILD KNOWLEDGE

    SCHOOL: INFORMATION SCIENCE AND TECHNOLOGY

    DEPARTMENT: SOFTWARE ENGINEERING

    COURSE NAME: HIT 2201 GROUP 3

    TEAM MEMBERS:

    MAPFUMO WESLEY H220004A

    CAMARADERIE MAVENGA H220130J

    NOURISHER MUGERO H220595W

    TINAYE DEBWE H220476V

    HUMBERT CHOENI H220131R

    PROUD NDLOVU H220435X

    HIT 2201 SUPERVISOR: MRS MOYO

    CHILD HEALTH CARE MANAGEMENT SYSTEM

    CHAPTER 4: OPERATIONS PLAN


    1

    This chapter provides a practical guide for implementing and managing a desktop child health
    care system. It outlines key processes, roles, and responsibilities for efficient care delivery and
    serves as a roadmap for smooth operations.

    5.1 OPERATIONS OBJECTIVES


    1. To track and automate immunisation reminders to boost compliance rates by 10% within six
    months.

    2. To implement a desktop system to enhance growth and development tracking, reducing data
    entry errors by 15% in 3 months as measured by the number of discrepancies found during chart
    reviews.

    3. To attain user satisfaction and adoption of 20% within 6 months by offering extensive training
    and support to healthcare providers.

    5.2 LOCATION AND BUSINESS HOURS


    Location: NORTON GOVANS business center.

    Justification: An ideal location for a child is a central area within a city or town close to
    healthcare facilities and medical professionals.

    Business Hours:

    Monday to Friday: 8:00 AM to 6:00 PM

    Saturday: 9:00 AM to 1:00 PM

    5.3 FACILITIES AND SPECIAL REQUIREMENTS

    1
    2

    5.4 EQUIPMENT AND SUPPLIERS


    Equipment Description Suppliers Quantities Unit Price Total Cost ($)
    Item ($)
    Desktop Core i7 10th generation, Dell 10 $1,500 $15,000
    Computers 16Gb ram, 1T memory
    Servers Powerful servers for Dell 1 $1,100 $1,100
    hosting the system
    Printers Color printers Canon 2 $300 $600
    Furniture office furniture Wilson Set of 8 $5000
    Furniture

    5.5 OPERATIONS STAFF AND SKILLS REQUIRED


    Project Manager:

    Qualifications: Bachelor's degree in project management or a related field, strong leadership and
    organizational skills, and experience in software development projects.

    Responsibilities: Oversee the development and implementation of the system, manage project
    timelines, coordinate with the development team, and ensure successful project delivery.

    Salary: $2,400 per year

    Software Developers:

    Qualifications: Proficiency in programming languages (Java, C++, Python), experience in


    software development.

    Responsibilities: Develop and maintain the desktop child health care management system, write
    code, perform testing, and collaborate with the project manager and other team members.

    Salary: $6840 per year.

    Quality Assurance (QA) Analysts:

    Qualifications: Bachelor's degree in computer science or a related field, strong attention to detail,
    experience in software testing and quality assurance processes.

    2
    3

    Responsibilities: Testing system functionality, reporting bugs, and collaborating with the
    development team for quality and reliability.

    Salary: $2,400 per year.

    Technical Support Specialists:

    Qualifications: Strong technical troubleshooting skills, excellent customer service and


    communication abilities.

    Responsibilities: Provide technical support to users of the system, assist with onboarding and
    training, troubleshoot issues, and ensure customer satisfaction.

    Salary: $2,280 per year.

    5.6 PROCESS FLOW CHART

    5.7 OPERATIONS OUTPUT AND TIMEFRAMES


    Operation Timeframe
    Requirement Gathering 5 days minimum with later reviews
    System Design a few weeks to 2 months
    Development 6 months to a year
    Testing 3 weeks to a 1 month
    Deployment 3 days to a week
    User Training 2 weeks maximum
    Maintenance and support Throughout the life of a system
    Account reconciliation Regular basis (monthly or quarterly)
    Financial Reporting Done periodically monthly or annually

    3
    4

    5.8 QUALITY CONTROL AND STANDARDS


    Testing and Validation: Test and validate throughout development to identify and fix issues,
    including functional, usability, performance, and security testing.

    Code Reviews: Ensuring code quality through code review processes to minimize bugs and
    improve system stability.

    Bug Tracking and Resolution: This includes prioritizing and categorizing issues, assigning them
    to the development team, and ensuring timely resolution.

    Security and Privacy: Following industry security standards and HIPAA regulations to secure
    patient data.

    Service Level Agreements (SLAs): Define clear SLAs that outline the level of service and
    support offered to clients. This includes response times for issue resolution, system availability
    targets, and uptime guarantees.

    Warranty Period: Provide a warranty period during which any defects or issues identified by
    clients will be resolved free of charge. The duration of the warranty period can be determined
    based on industry norms and negotiation with clients.

    ISO 9001: Getting ISO 9001 certification for showing your dedication towards quality
    management systems, continuous improvement, and customer satisfaction.

    ISO 27001: Certification for handling sensitive patient data.

    5.9 COMPLIANCE AND RISK


    Healthcare Regulations: Being familiar with healthcare regulations, such as HIPAA, to protect
    patient health information. Ensuring our system is compliant.

    Technical Standards Stay updated with HL7 and FHIR standards for healthcare IT
    interoperability and data exchange.

    Mitigation: Using encryption, access controls, and audit trails to protect patient data. Conducting
    regular assessments to ensure compliance with healthcare regulations and technical standards.

    4
    5

    System Downtime and Service Disruptions: Creating redundancy and backup systems,
    implement disaster recovery plans, and monitor system performance to prevent or quickly
    address potential issues.

    5.10 INTELLECTUAL PROPERTY


    Trademarks: Registering trademarks for your company name, logo and unique branding elements
    associated with your business or the child health care management system.

    Copyrights: Protection of the original works of authorship, such as software code, design
    elements, and written content.

    Trade Secrets: Using access controls and NDAs to protect our child healthcare management
    system's confidential information, formulas, and proprietary processes from unauthorized
    disclosure or use.

    Licensing and Agreements: Creating licensing agreements with clients to specify software usage
    terms, including rights, limitations, and restrictions on copying, modifying, and redistributing.

    5.11 OPERATIONAL BUDGETS


    Revenue Projections: $20 000

    Operating Expenses: employee salaries -$23 520, rent-$300, utilities-$400, marketing and
    advertising expenses-$500, software development tools-$600, licenses or subscriptions-$150,
    insurance-$190, legal and professional services-$120

    Capital Expenditures:$180 000

    Budgeting quarterly and regularly reviewing and monitoring budget against actual expenses and
    revenue to track financial performance.

    5.12 ACTION PLAN


    Exploring new markets for child healthcare management systems by partnering with local
    healthcare providers, hiring reps, or adapting the system to meet regional requirements. Innovate
    and enhance our child healthcare system to stay ahead. Consider adding new features, integrating
    with emerging tech, or expanding capabilities to cover more domains.

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