English For Hotel

Name : Ni Putu Riska Dewi
NPM : 1901882030155
Class : 6 E
ANSWER
1. Conversation dealing with check-in and check-out
Checking-In
Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. P-U-T-R-A.
Hotel: Yes, Mr. Putra, we've reserved a double room for you with a view of the ocean for two
nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the
receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime.
What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's
safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account.
Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the
fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A
bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is
internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
Check-out
Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves
in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25
minutes to get to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be
leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he
can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.
2. Conversation dealing with a guest complint
Customer: Hello, I would like to register a complaint. I reserved an ocean view, but I am staring
at the street.
Staff: I apologize for the inconvenience, unfortunately all of our ocean view rooms are taken.
Customer: I'm sorry, that is not good enough. I reserved that room for a reason. Can you upgrade
me to a better room with a window view?
Staff: I'm sorry sir, unfortunately there is not much we can do in this situation, our corporate office
has outlined specific actions to take in this situation, and I am afraid they are not very flexible on
this point. Here is the corporate customer service number, please feel free to give them a call and
share your complaint.
Customer: Are you serious?! This is outrageous?! Is this how you treat all your customers?!
Staff: : I am very sorry about the mixup. Let me check the neighboring hotels to see if they have
any ocean view rooms open. The cost is about the same and we would be more than happy to make
the reservation and help you get all of your baggage moved.
Customer: Oh… That’s okay. Thank you for the ofter though.
3. Conversation dealing with room service
A: I'd like to order dinner.
B: What would you like?
A: I'd like to order a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: I'm sorry. We're currently out of filet mignon. May I suggest the porterhouse instead?
A: I'd prefer the filet, but the porterhouse will do.
B: And may I suggest chocolate-covered strawberries with the champagne?
A: Normally, I would take you up on that suggestion, but just the champagne will do for
tonight.
B: Okay, no strawberries. Room service will be charged to your amenities account. Is that
all right?
A: That's fine.
B: It will be up shortly. Enjoy your food, sir.
4. Conversation about greeting the guests to the restaurant and taking their others
Waitperson: Hi. How are you doing this afternoon?
Customer : Fine, thank you. Can I see a menu, please?
Waitperson: Certainly, here you are.
Customer: Thank you. What's today's special?
Waitperson: Grilled tuna and cheese on rye.
Customer: That sounds good. I'll have that.
Waitperson: Would you like something to drink?
Customer: Yes, I'd like a coke.
Waitperson: Thank you. (returning with the food) Here you are. Enjoy your meal!
Customer: Thank you.
Waitperson: Can I get you anything else?
Customer: No thanks. I'd like the check, please.
Waitperson: That'll be $14.95.
Customer: Here you are. Keep the change!
Waitperson: Thank you! Have a good day!
Customer: Goodbye.

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Name : Ni Putu Riska Dewi

1. Conversation dealing with check-in and check-out

2. Conversation dealing with a guest complint

3. Conversation dealing with room service

A: I'd like to order dinner.

B: What would you like?

A: I'd prefer the filet, but the porterhouse will do.

B: And may I suggest chocolate-covered strawberries with the champagne?

B: It will be up shortly. Enjoy your food, sir.

Customer : Fine, thank you. Can I see a menu, please?

Waitperson: Certainly, here you are.

Customer: Thank you. What's today's special?

Waitperson: Grilled tuna and cheese on rye.

Customer: That sounds good. I'll have that.

Waitperson: Would you like something to drink?

Customer: Yes, I'd like a coke.

Customer: Thank you.

Waitperson: Can I get you anything else?

Customer: No thanks. I'd like the check, please.

Waitperson: That'll be $14.95.

Customer: Here you are. Keep the change!

Waitperson: Thank you! Have a good day!

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