UNIT 9 16 Maret 6PM
UNIT 9 16 Maret 6PM
UNIT 9 16 Maret 6PM
Let’s Warm Up
Look at the picture below and answer the following questions.
Pict. 9.1
(www.hotelcluster.com)
2. What information did you find when you were in a checking in situation?
3. What information did you find when you were in a checking out situation?
Activity 1
Listen to the audio played by the teacher then answer the following questions.
Audio 9.1
2. When did the guest and the receptionist have the conversation?
Activity 2
Listen once again to Audio 9.1 then fill in the blanks.
Staff : Good morning, welcome to the Transnational Hotel. What can I do for you?
Guest : Good morning. My name is Top Sanders. I have a reservation for a single room for three
nights.
Staff : Alright, Mr. Sanders. Let me pull up your reservation. I can’t seem to find a record of your
booking. Did you book the room directly through us, or did you use a hotel reservation
service or a travel agent?
Guest : I booked it directly through you. I've already also paid a deposit on the first night. I have
a reservation number if that helps.
Staff : Yeah. Sure. Can I see that, please? Thank you. Oh, I see. Maybe there was a glitch with
the booking system. Well, we don’t have any more single rooms available, with the
exception of one adjoined room. But, you would then be right next door to a family with
children, which might get noisy. But that's not a problem. I can upgrade you to one of our
business suites. They all come with jacuzzis!
Guest : Oh! That sounds nice. But how much more is that going to cost?
Staff : That could of course be at no extra charge to you.
Guest : Oh, thank you.
Staff : My pleasure.
Guest : What about the wireless internet?
Staff : Oh, it's really easy. This is your access code and instructions on how to use it. If you have
any problems, feel free to call the front desk. And this is a list of all the hotels amenities,
like the gym and the indoor pool.
Guest : Ah. Thank you very much.
Let’s Read
Activity 3
Study the dialogues below.
DIALOGUE 1 – Checking In
Staff : Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest : I have a reservation for today. It's under the name of Hannighan.
Staff : Can you please spell that for me, sir?
Guest : Sure. H-A-N-N-I-G-H-A-N.
Staff : Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for
two nights. Is that correct?
Guest : Yes, it is.
Staff : Excellent. We already have your credit card information on file. If you'll just sign the
receipt along the bottom, please.
Guest : Whoa! Five hundred and ninety dollars a night!
Staff : Yes, sir. We are a five star hotel after all.
Guest : Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime.
What's included in this cost anyway?
Staff : A full Continental buffet every morning, free airport shuttle service, and use of the
hotel's safe are all included.
Guest : So what's not included in the price?
Staff : Well, you will find a mini-bar in your room. Use of it will be charged to your account.
Also, the hotel provides room service, at an additional charge of course.
Guest : Hmm. Ok, so what room am I in?
Good morning
This is hotel…. May I help you?
Welcome to.… Hotel. How can I help you?
Pict 9.2
(http://bahasainggrismudah.com0
Check In
Pict 9.3
(http://bahasainggris-jepang.blogspot.com)
Check Out
Are you ready to check out?
Can I have your room number and name, please?
What room were you in?
Was everything satisfactory?
Thank you
How was your stay?
Did you enjoy stay with us?
How will you be paying for this?
Will you pay by cash or credit card?
Pict 9.4 Enjoy the rest of your holiday.
(https://ksmtour.com) Have a safe trip home.
Let’s Write
Activity 5
Complete the following dialogues below with the right expressions.
DIALOGUE 1
Staff : Here you are. You are staying for 4 nights- is that correct?
Guest : Yes, I may have to stay another day or two. Will that be a problem?
Staff : Could you complete this form and may I get a copy of your passport port?
Staff : You are in room 1212. Here is your room key. I’ll call a bell boy to assist with your luggage.
Guest : Thanks.
Staff : Give me a moment to get the final bill. You used the mini bar, is that correct?
Let’s Speak
Activity 6
Practice the dialogues below with your partner.
Dialogue 1
A (staff) B (guest)
greets B greets A
Production
Let’s Do it
Activity 7
In pairs, make dialogues based on the situations below.
Then, practice the dialogues in front the class with your partner.
Situation 1:
Imagine you are a receptionist of ___ Hotel. There are guests who arrive at the reception for checking in.
What do you say to them?
Situation 2:
IPA (International
English Jenis Kata Indonesia
Phonetic Alphabet)
Check in verb [] Mendaftar/cek in
Check out verb [] Meninggalkan/cek out
Payment noun [] pembayaran
Reservation noun [] Pemesanan tempat
Adjoined adjective [] Bersebelahan
Amenity noun [] Kenyamanan
Bellboy noun [] Pelayan/pesuruh
Amenity noun [] Fasilitas