Modulo V Ingles II
Modulo V Ingles II
Modulo V Ingles II
Modal verbs
Code: ENG-120
Credits: 3
Prerequisite: ENG-110
General competence:
To know the basic terminology in the use of the English language,
through the development of conversations and dialogued classes for
a better understanding.
Specific competences of the subject:
1. Consolidates grammatical knowledge of the English
language.
2. Develops reading skills for texts of general interest in the
English language.
3. Develops writing skills in English texts with a coherent
structure.
4. Acquires the English vocabulary necessary to communicate
on topics from different areas.
Modal verbs
4 Telephone appointments
Modal verbs
May and Might
Time zones
Making appointments.
17 Bibliography
Modal verbs
The phone is one of the most powerful tools for closing businesses.
Arranging business appointments over the phone is not always easy and
you have to consider it an art because it is complicated to be able to close
an interview with a potential client, interested in what is being offered in a
phone call.
A phone call can be unpleasant if the person receiving it did not expect it
or is performing some task and does not have time to answer it. That is why
it is important to choose the time of the call and, if possible, to agree with
the person who has to take care of us on the other side of the phone before
making it.
The arrangement of commercial appointments is a great help for the
commercials of any company, since through it we save you the work of
making the first contact with any person or company.
In this way the main task that the commercial must perform is focused
on attending the appointment with the customer and offer the product,
highlighting the qualities of the same and its advantages, without having
to waste time on the phone arranging appointments. After all, we divide
the work, so that everyone focuses on their main work, but all working as
a team. (Cornack & Nambam, 2016)
TELEPHONE APPOINTMENTS
Preparing for a phone appointment at the last minute can lead to
frustrating and ineffective conversations. We find ourselves pressed for
time, looking for things right before an appointment.
If this occurs at the office, we might experience embarrassment in
front of our co-workers.
Next time you schedule a phone meeting, make an effort to be
prepared. Follow these four strategies to make sure you are ready when
the time comes to pick up the phone.
4
GENERAL SUBJECT
Modal verbs
5
GENERAL SUBJECT
Modal verbs
Modal verbs
We don´t need an auxiliary verb (do or does) to use a modal verb.
CAN
The three main uses of Can are: 1) ability 2) possibility and 3)
permission. However, there are some other uses of Can as we will see
below.
1. To express ability
Can means to be (physically) able to do something OR to know how
to do something.
• Birds can fly.
• Our staff can't organize parties in the office.
• I can speak two languages.
• You can drive as fast as you want on the German motorways.
6
GENERAL SUBJECT
Modal verbs
• You don't need to walk home. I can take you there if you like.
• Can I answer the phone for you?
6. Can't: when you are sure that something isn't true or something
is surprising.
7
GENERAL SUBJECT
Modal verbs
• They can't have landed on the moon, I'm sure it's a hoax. (Cornack
& Nambam, 2016)
COULD
Could is similar to Can and often replaces Can in the past tense (though
not always)
1. To express ability in the past
• I could ride a horse when I was younger but now I can't.
• She could be very busy but she always smiled.
• He could read when he was three years old.
Just like can't, you can use couldn't when you are sure that something
isn't true or real.
• That couldn't be my cat meowing outside, it was hit by a car last
week.
• He couldn't have painted that painting in his office. He has no
artistic ability at all.
8
GENERAL SUBJECT
Modal verbs
This is used to say that someone was able to do something, but they
did not try to do it. Sometimes this is a form of criticism.
• She could have married anyone she wanted, she´s so successful.
• Why did you sit there doing nothing? You could have helped me
with the meeting organization.
Would + Can = Could. Note: Would be able to can replace could in the
following examples.
• If we had some job applicants, I could do the interviews tomorrow
morning.
• I could write the letter if you told me what to include. (Cornack &
Nambam, 2016)
9
GENERAL SUBJECT
Modal verbs
10
GENERAL SUBJECT
Modal verbs
11
GENERAL SUBJECT
Modal verbs
Can Could
General ability (present) General ability in the past
I could play the piano when I was
I can speak English.
younger.
Ask for permission (informal) Ask for permission (more polite)
Can I borrow your pen please? Could I use your bathroom please?
To request something To request something (more polite)
Can you help me please? Could you pass me the salt please?
Possibility in the past (could+ have+
Possibility
past participle)
It can get very cold there at night. What? You could have broken your leg.
Offer to help someone Suggestion (when asked what to do)
Can I carry your bags for you? We could go to the movies if you like.
Cannot (can’t) = not allowed Conditional of can (would be able to)
If we had some oranges, I could make
You cannot smoke in this room.
you some fresh juice. (= would be able
You can’t go to the party.
to)
12
GENERAL SUBJECT
Modal verbs
2. To give permission
• You may leave the table once you have finished your meal.
• Drivers may feel tired if they do not take a break every 2 hours.
• Adults may find it difficult to sleep if they use technology before
going to bed.
13
GENERAL SUBJECT
Modal verbs
• These tablets may produce serious side effects if not taken in the
correct dosage.
6. To express wishes
14
GENERAL SUBJECT
Modal verbs
Conversation # 2:
• Judith: I can’t believe the weather we’ve been having — rain, rain,
rain. It’s so depressing.
• Marty: Yeah, I know. I heard that it’s supposed to get better by the
end of the week.
• Judith: Really? Isn’t that what they said last week?
• Marty: Yeah, well, you can’t really trust the weather forecast. It’s
the time of year, though, isn’t it? It’s always miserable in January.
• Judith: I know, oh! Look at this. Anne is calling me. I´m sure she
arrived earlier to Brasilia. Hi Anne, what´s up?
• Anee: I Jud, I´m extremely tired. What a trip.
• Marty: Hi Anee, I´m Marty, what´s the weather like there?
• Anee: It´s raining a lot. It´s 2:15 am and it is so hot.
• Judith: That´s early. It´s 12:15pm here, we´re getting lunch at the
moment and rains a lot.
• Anee: Oh no guys! Someone spilt coffee in my jacket, I have to go.
(Cornack & Nambam, 2016)
Making appointments
Read the conversation with a partner, then complete your own
information.
• A: Hi, Good morning.
• B: IDSS company good morning, how can I help you?
• A: I would like to make an appointment for a project meeting.
• B: Of course, May I have your name, please?
• A: Daniels, Henry Daniels.
15
GENERAL SUBJECT
Modal verbs
16
GENERAL SUBJECT
Ahmed, A., & Thompson, J. (2019). How to Write a Business History.
Bizfluent.
Wall Streed English. (2019). Wall Street English. Retrieved from wallstre
etenglish.com.ar: https://www.wallstreetenglish.c om.ar/blog/tips-
para-escribir-el-perfil-de-tu-empresa-en-ingles
17
GENERAL SUBJECT