Radhika Wipro BA

Certified Agile Business Analyst | IIBA- CCBA Trained | PSPO Trained | Salesforce Administrator
Name: Padishala Radhika
+91 8247229527 / padishalaradhika552@gmail.com / linkedin.com/in/radhikapadishala/
Summary:
● 2 Years of experience as a Salesforce Business Analysis and 2 years of experience as a Salesforce

Administrator.
● Certified Agile Business Analyst and Complete understanding of SDLC processes. and Agile &
Waterfall Methodologies.
● Proficient in creating Business Requirement Document (BRD), Functional Requirement Document

(FRD), Use Case specification Document, Workflows, Implementation guides, Functional
Specification Document, and Requirement Traceability Matrix
● Well versed in Requirement Elicitation & Prioritization, Defining Scope, Gap Analysis,
Stakeholder Analysis & Management, Sprint Planning, Sprint Review, Product Backlog
Management, and Change Request Management.
● Good at creating User stories, UML diagrams, Wireframes, and Mockups using MS
Visio, Lucid chart, Balsamiq, etc.
● Proficiency in SFDC Administrative/ configuration tasks like creating Profiles,
Permission Sets, Roles, Users, Page Layouts, Record Types, Validation rules,
Reports, Dashboards, Activity actions and Automation Processes.
● Proficiency in data migration using Import Wizard & Apex Data Loader.
● Experience in Workbench and Data Management.
● Expertise in sales and service cloud.
● Experience in SFDC development using Apex classes, Apex Triggers, Apex Batch
Jobs, Test Classes, Asynchronous Apex, VisualForce, SOQL.
Key Skills
● Use Case ● User Stories ● Stakeholder ● SOSL And SOQL

Management Basics
● BRD |FRD | FSD | ● Agile & Waterfall
SRS ● Release planning ● Scope Management
Methodologies
● Epics ● Salesforce CRM
● Process Modeling ● Scrum- Agile
configurations,
● Requirement
Elicitation & ● Gap Analysis ● Requirement Lightning Experience

Gathering
prioritization ● Apex Data loader,
● UML & Data ● Wireframes & Demand Tool Jira
flow modeling Mockups ● Client Negotiation
● Apex, Visual Force
● Change Strategy ● Technical Writing ● Force.com,
Salesforce.com,
Workbench, Aura
F/w
Tools
Apex Data Loader | Microsoft Visio | Lucid chart | Balsamiq | JIRA | MS Excel | MYSQL |
MS Office |
Work Experience:
Organization: Wipro Limited
Project I :
Project : CTMS(Clinical Trial Management System)
Client : Carvalho
Role : Salesforce Business Analyst
Duration : March 2020 to Dec 2022
Responsibilities:-
● Gathering requirements by communicating with different team members and management,

designing the solution with the help of the Development team.
● Assist in identifying areas of improvements within the process and act as the main resource to
work with IT on solving any issues.
● Involving in Document Feedback, Functionality Gaps, New Requirements.
● Document Solution Scope, Findings and Recommendations, in conjunction with Technical Leads.
● Elicited & Translated Business requirement to User Stories & Epic.
● Communicating with Respective SME’s and collecting information which is helping in software
development.
● Involved in salesforce Administration and developer activities.
Project II:
Project : CS Unitec Sales App
Client : CS Unitec, Inc.
Domain : Manufacturing
Role : Salesforce Administrator
Duration : Feb 2019 to March 2020
Responsibilities:-
● Involved in configuration changes (Administration).
● Involved configuration like creating Sharing rules, Profiles, Permission Sets and Roles.
● Involved in creating Reports, dashboards and Data Migration activities.
● Involved in supporting Salesforce for Outlook App issues.
● Involved in customization like Apex triggers, Apex Classes, Apex Batch jobs.
● Involved in deployment of code through flow some from sandbox to production environments &
debug integration issues
Awards and Achievements
● Got several appreciation star/Venus awards by considering my work dedication.
Certifications
● Certified Agile Business Analyst from IIBA regulatory institute, TrainSmart Academy.
● Certified Professional Business Analysis from TrainSmart Academy.
● Certified Digital Skills - User Experience which is offered by Accenture.
Education qualification
● B-Tech(ECE) in the Institute of Aeronautical Engineering with 74% (2013-2017) from
JNTUH.

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Certified Agile Business Analyst | IIBA- CCBA Trained | PSPO Trained | Salesforce Administrator

Name: Padishala Radhika

+91 8247229527 / padishalaradhika552@gmail.com / linkedin.com/in/radhikapadishala/

● 2 Years of experience as a Salesforce Business Analysis and 2 years of experience as a Salesforce

● Proficient in creating Business Requirement Document (BRD), Functional Requirement Document

● Experience in Workbench and Data Management.

● Expertise in sales and service cloud.

● Use Case ● User Stories ● Stakeholder ● SOSL And SOQL

Elicitation & ● Gap Analysis ● Requirement Lightning Experience

● Gathering requirements by communicating with different team members and management,

● Elicited & Translated Business requirement to User Stories & Epic.

● Involved in salesforce Administration and developer activities.

● Involved in creating Reports, dashboards and Data Migration activities.

● Involved in supporting Salesforce for Outlook App issues.

● Got several appreciation star/Venus awards by considering my work dedication.

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