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    Dapus Kinerja

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    basukirakhim
    This document lists references from various sources related to hospital management, healthcare quality and services, and patient satisfaction in Indonesia and other countries. The references include books and publications from 2000-2022 covering topics such as hospital administration, quality of healthcare services, effectiveness of health services, patient registration processes, patient experience, hospital performance, innovation in healthcare, and strategies to improve healthcare management and quality of services.

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    Dapus Kinerja

    Uploaded by

    basukirakhim
    10 views2 pages
    This document lists references from various sources related to hospital management, healthcare quality and services, and patient satisfaction in Indonesia and other countries. The references include books and publications from 2000-2022 covering topics such as hospital administration, quality of healthcare services, effectiveness of health services, patient registration processes, patient experience, hospital performance, innovation in healthcare, and strategies to improve healthcare management and quality of services.

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    DAPUS_KINERJA

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    This document lists references from various sources related to hospital management, healthcare quality and services, and patient satisfaction in Indonesia and other countries. The references include books and publications from 2000-2022 covering topics such as hospital administration, quality of healthcare services, effectiveness of health services, patient registration processes, patient experience, hospital performance, innovation in healthcare, and strategies to improve healthcare management and quality of services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    10 views2 pages

    Dapus Kinerja

    Uploaded by

    basukirakhim
    This document lists references from various sources related to hospital management, healthcare quality and services, and patient satisfaction in Indonesia and other countries. The references include books and publications from 2000-2022 covering topics such as hospital administration, quality of healthcare services, effectiveness of health services, patient registration processes, patient experience, hospital performance, innovation in healthcare, and strategies to improve healthcare management and quality of services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    DAFTAR PUSTAKA

    Adiwijaya, M. (2020). Manajemen Rumah Sakit di Indonesia. Jakarta: RajaGrafindo Persada.

    Baskoro, D. (2018). Kualitas Pelayanan Kesehatan dan Kepuasan Pasien. Yogyakarta: Deepublish.

    Dewi, F. K., & Setiawan, M. (2019). Efektivitas Layanan Kesehatan di Rumah Sakit. Surabaya: Airlangga
    University Press.

    Gunawan, S. (2021). Pelayanan Publik di Sektor Kesehatan. Bandung: Alfabeta.

    Hartono, J. (2017). Manajemen Operasional Rumah Sakit. Jakarta: Elex Media Komputindo.

    Irawan, B. (2019). Analisis Kinerja Rumah Sakit. Semarang: Unnes Press.

    Kurniawan, A. (2022). Strategi Peningkatan Kualitas Pelayanan Kesehatan. Malang: UB Press.

    Lestari, P., & Rahardjo, S. (2018). Pengaruh Manajemen Pelayanan Terhadap Kepuasan Pasien.
    Yogyakarta: Gadjah Mada University Press.

    Nurdin, E. (2020). Evaluasi Layanan Kesehatan di Indonesia. Makassar: Hasanuddin University Press.

    Prasetyo, H. (2021). Administrasi Rumah Sakit: Teori dan Praktik. Surakarta: UNS Press.

    Rahayu, S. (2018). Manajemen Kualitas Layanan Rumah Sakit. Medan: USU Press.

    Sari, N. K., & Wijaya, T. (2020). Pelayanan Prima di Rumah Sakit. Denpasar: Udayana University Press.

    Setiadi, N. J. (2019). Manajemen dan Kepemimpinan Rumah Sakit. Jakarta: Kencana.

    Sudarsono, F. (2017). Manajemen Pelayanan Kesehatan. Yogyakarta: Andi.

    Wibowo, A. (2022). Inovasi Pelayanan Publik di Sektor Kesehatan. Bandung: Rosda.

    Anderson, J. H. (2019). Hospital Administration and Management. New York: Springer.

    Baker, L. R., & Smith, T. (2021). Improving Patient Registration Processes in Healthcare. London:
    HealthTech Publishing.

    Chen, X., & Liu, Y. (2020). Patient Service Quality and Its Impact on Hospital Performance. Beijing: China
    Medical Press.

    Davies, R. J., & Lee, K. (2018). Healthcare Management Strategies. Oxford: Oxford University Press.

    Edwards, A. (2022). Efficiency in Hospital Services: A Systematic Approach. Boston: Academic Health
    Press.

    Gupta, S. K. (2020). Healthcare Performance Metrics: Insights and Applications. New Delhi: Allied Health
    Sciences Press.
    Harrison, M., & Owen, P. (2019). Hospital Efficiency and Patient Satisfaction. Edinburgh: Health
    Management Publications.

    Kim, J. H., & Park, S. Y. (2018). Quality Control in Healthcare Services. Seoul: Korean Medical Press.

    Lewis, J., & Turner, N. (2021). Patient Experience and Hospital Performance. Sydney: Australasian
    Medical Publishing.

    Martinez, R., & Fernandez, L. (2019). Hospital Services Management: A Latin American Perspective.
    Buenos Aires: SaludPress.

    Patel, V., & Singh, A. (2020). Innovations in Hospital Management. Mumbai: Indian Health Publishers.

    Roberts, N. A., & Thompson, C. (2017). Healthcare Administration: Theory and Practice. Toronto:
    Canadian Health Publications.

    Smith, B., & Johnson, L. (2022). The Role of Patient Services in Hospital Operations. New York: MedTech
    Publishers.

    Wang, L., & Zhao, X. (2018). Hospital Performance in China: A Policy and Operational Analysis. Shanghai:
    East Asia Health Series.

    Young, G., & Stewart, M. (2021). Evaluating Hospital Performance: A Comprehensive Guide. San
    Francisco: Pacific Health Books.

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