Why Do My JBL Headphones Keep Turning Off

Does your JBL headset turn on or off frequently?
Discover whether you should

repair or replace it.
Why Do My JBL Headphones Keep

Turning Off?
No matter if you wish to play a video game or listen to your favorite music; JBL
headphones aim to offer a great sound experience to its user. However, several users
are complaining that their device keeps turning on and off automatically. Are you in
the same boat? Fret not as this post is created to address the possible causes of this
technical issue and help you resolve it on your own. So, without wasting your time,
read on and get benefitted.
JBL is undoubtedly one of the known brands for its affordable yet high-quality audio
products, including earbuds, subwoofers, speakers, and headphones. Although the
company is popular for its subwoofers; however, you can get an amazing range of
comfortable, lightweight, and high-quality headphones as well.
Possible Causes of Turning Off JBL Headphones
When a JBL Bluetooth headset starts frequently disconnecting without warning, it

becomes frustrating especially when you are in the middle of a meeting or listening
to something important. However, some common disconnecting issues can be fixed
all by yourself. Here's how:
1. Auto-off Feature
A majority of JBL headphones feature an auto-off feature that enables when the
device is inactive for 10 or more minutes. It automatically turns off the audio
equipment when it is not in use to save battery.
Solution
Just hold the power button for a couple of seconds to switch it back on and your
headset is good to go.
2. Unstable Bluetooth Connection

Pairing both devices correctly and keeping them nearby can help in establishing a
stable and smooth connection. Moreover, there shouldn't be any kind of
interruptions within the range in the form of other Bluetooth devices.
Solution
Try repairing the headset with the desired device.
Although JBL headphones are usually in 'ready to pair' mode as soon as you switch
them on. However, if that is not the case, then follow these steps:
1. Press the power button and hold it for five seconds at least.
2. Wait for the LED light to start flashing white and blue indicators, showing
that the device is in pairing mode.
3. Go to Your Phone's Bluetooth settings and select the BT name of the
headset from the list of available connections.
4. Enter the pin/password if required, which is usually 0000 or already
mentioned.
5. Once the connection is established, the LED light will turn solid blue. In case
the blue light starts blinking, it indicates that the connection is lost and
searching for a new network.
3. Battery-Related Issues
Mostly, when the JBL headset is turned off on its own and you can't connect it back,
then it can be because of a low or drained battery. Besides, a weak battery and its
wrong installation can also cause the headphone to turn off unwarned.
Solution
● It is suggested to charge the device for at least 2 hours and then try
restarting it.
● If the problem is still there, check if the batteries are properly installed
and working.
● Get the batteries replaced, if needed.
4. Software Bug
https://youtu.be/XN0z5hDsrao
Encountering a software bug is a common issue in electronic devices that can
happen overnight, resulting in a corrupted update.
Solution
● Restarting the device usually fixes the issue. Hold the power button for a
couple of seconds to switch it off and repeat the same process to turn it
back on.
● In cases it doesn't work, you would need to update the software.
Downloading and installing software updates on wireless headphones is quite
easy. Watch this video.
● the First step is to install JBL App on your mobile phone either through the
Google Play store, Apple App Store or through JBL Official Webpage.
● Open the App and search for the required headset.
● Tap on the model to check the information. if the update is available, an
orange circle will appear. Click to open and select 'Install'.
● Wait for the Restart message and it's done. Easy!
● Remember that you are required to keep your phone near the JBL headset
during the entire upgrading process.
5. Driver Issue
https://youtu.be/_i5gLRXkLj0
Driver issues can also result in turning off the JBL headphones. It usually happens
when the drivers are out of date and need an update.
> If the update doesn't work, uninstall the audio driver, which can be automatically
reinstalled later).
> Follow the steps to update the drive.
1. Type device manager in the search bar present on the taskbar and select the
keyword from the list.
2. Click on the arrow beside the Sound, video, and game controllers to check the
hidden list.
3. Choose the listing for your audio device.
4. Then click on Update driver and select the 'Search automatically for drivers'
option.
Follow further instructions to proceed.
6. Faulty Hardware
Hardware issues are common in audio equipment, making them turn off frequently.
To figure out whether it needs repair or replacement, you have to seek help from an
expert.
We suggest you contact customer support service and ask for a professional to
repair your headset! If that doesn't help, you can take your device to the nearest
service center for further assistance.
7. Wiring fault
Faulty wiring and problems with components can also disconnect Bluetooth
devices. If the damage is minor, you might be able to fix it on your own. However, in
other cases, consider professional advice.
8. Multiple Connectivities
Some JBL headset models may not work well with multiple devices at a time and
may cause an interruption in the connection.
Solution
1. Disconnect other inactive Bluetooth devices on the way, including a
smartwatch, laptop, TV, or any other phone within the range.
2. Relocate your audio equipment and pair it again.
● Wait for a while and reconnect again.
9. Try Resetting
Resetting the headset can solve a lot of common issues that are responsible for
turning off your equipment. You can either format the device entirely or just reset
the Bluetooth settings.
Solution
> Although the method of resetting the JBL headset may vary in different models;
pressing the Power and Play buttons for at least 1 minute works for most of them.
> Another reset method involves pressing the keys Volume and et Volume for over
5 seconds. As a result, the headset will turn off and back on all by itself.
> Re-do the process if it doesn't work the first time.
When To Reset JBL Headset?

Resetting the JBL headset can solve several issues. For example:
● When a Bluetooth device is not able to find headphones to pair while scanning.
● If there is any other pairing issue.
● When you can hear sound on one side only.
● Headphones keep turning off even when they are fully charged.
● If you experience delayed audio while watching a video or playing a game.
● Usually, software issues are sorted after resetting the device.
What If None Of The Solutions Work?
If nothing works for you, contact JBL customer service for assistance. Meanwhile, you
can put your headset on standby mode.
● Even if your device doesn't come under warranty; you should consult JBL
after-sales service for a precise diagnosis of your case.
● Another option is to contact an independent professional repairer. However,
don't forget to ask for a service quote beforehand. Usually, repairing may cost
you more, and getting a new helmet is a wise idea in that case.
Conclusion
The most unpleasant, frustrating, and annoying experience while enjoying some
music or catching up on a lecture is when your headphones disconnect
automatically.
This issue is highlighted by JBL headphone users and we have shared some quick
solutions to solve the issue. Sometimes the problem is more minor than we think
and at times it requires expert advice. The key is to diagnose the issue properly and
solve it accordingly.

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Does your JBL headset turn on or off frequently?

Discover whether you should

Why Do My JBL Headphones Keep

Possible Causes of Turning Off JBL Headphones

When a JBL Bluetooth headset starts frequently disconnecting without warning, it

2. Unstable Bluetooth Connection

> Re-do the process if it doesn't work the first time.

When To Reset JBL Headset?

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