Mr.

Marius Pecingina Virgin Media

195B ABINGTON AVENUE PO Box 333
NORTHAMPTON Swansea
SA7 9ZJ
NORTHAMPTONSHIRE
NN1 4PX

Got a question about your bill?

Find the answer fast at virginmobile.co.uk/help

Your mobile bill

Mobile number Account number Bill date Bill number Page number

07306667376 FA72978123 07/Mar/2019 2258386269 1 of 3

This bill:
Mobile charges £15.00
New charges this month £15.00

Your balance £15.00

What your bill covers Your Direct Debit

This bill covers everything up to the end of Your balance will be taken by Direct Debit on or
07/Mar/2019 immediately after 21/Mar/2019

For details of the mobile numbers and Your credit limit

charges covered on this bill, flip to page 3.
Your credit limit is £125.00. You can find out how this
works on page 2.
 Your credit limit
Your credit limit is the maximum amount that you may owe us at any time. We'll send you a text to let you know if
you're near your limit although you shouldn't rely on this for your own budgeting as it may not always be possible
to reach you. If you do go over your limit, our team may suspend your phone temporarily. If this happens, you'll
need to make an interim payment. The easiest way to do this is online by credit or debit card. Simply register or log
into virginmobile.co.uk/youraccount then select 'Make a payment'.
You can see your credit limit on the front page of your bill.

Need a VAT Invoice?

Just to let you know, this isn't a VAT invoice. If you need a VAT invoice, simply log into
virginmobile.co.uk/youraccount and select 'See your bill'. There you can print a VAT invoice in a jiffy.

Managing your account

Want to see how many minutes, texts or data you have left each month or swap to eBilling? Just visit Your Account.
It's our brilliant online area that lets you take control and manage your mobile account 24/7.

Simply register or log in to Your Account at virginmobile.co.uk/youraccount

There you can:

• Check your allowance
• Switch to eBilling and save £18 a year
• Make a payment - register or change your credit or debit card
• View and manage your tariff
• See if you can use your phone abroad
• Get a PUK code to unblock your phone

And loads more. Log on and see for yourself!

Complaints Insurance

If we have been unable to resolve your complaint within eight weeks, you Have you got one of our Pay Monthly contracts that come with inclusive
can ask CISAS (an independent alternative dispute resolution scheme) to insurance? Just so you know, mobile insurance with Virgin Media is administered
investigate your complaint for free. by Asurion Europe Limited, which is authorised and regulated by the Financial
Conduct Authority (no. 502545). The Insurer is Liberty Mutual Insurance Europe
Visit www.cisas.org.uk, you can call them on 0207 520 3827, or write to them Limited, which is authorised by the Prudential Regulation Authority and regulated
at CISAS, 70 Fleet Street, London, EC4Y 1EU.
by the Financial Conduct Authority and the Prudential Regulation Authority
(no.202205). And it's all included in your monthly tariff.

Accessibility Annual Airtime Price Rise

We work hard to make sure our services are easily accessible for all our If you started your current contract on or after 17 November 2014, the charge
customers. for your airtime will increase with your July bill each year. Any increase will be in
line with the Retail Price Index (RPI) rate of inflation at the time, and we'll
always give you 30 days' notice of the exact increase each year. For more
All our paperwork, including your monthly bill, is produced in different
information go to virginmedia.com/legal
formats. Please call our team to ask for the format that suits you. To ask for
the format that suits you please call our team on 789 from your Virgin
Mobile or on 0345 6000 789* from any other phone.

If you don't use a voice phone, you can email theteam@virginmobile.com. Or

you can use Typetalk to get in touch.

*Please note standard charges apply, please check with your network operator for rates
Lets have a closer look...
Account number Bill date Page number New charges

FA72978123 07/Mar/2019 2 of 3 £15.00

Transactions

Description Date Mobile number £

Samsung S10 White 128GB Handset 07 Mar - £1008.00
Covered by your credit agreement 07 Mar - Cr£1008.00
Total transactions £0.00

Balance carried forward £0.00

Your charges

Mobile charges
Description Allowance period £
07306667376 07 Mar - 06 Apr £15.00
Mobile charges total £15.00

Your charges total £15.00

Charges type summary

Number of
Type transactions Usage £
Monthly charge 1 - £15.00

Your charge total 1 £15.00

 ...Even closer for 07306667376
Account number Bill date Page number Mobile total

FA72978123 07/Mar/2019 3 of 3 £15.00

Your Allowances
Monthly Allowance for 07306667376
Virgin Virgin
Tariff Allowance Period Minutes Texts Minutes Texts Pictures Data

4G 2500mins + 10GB 07 Mar - 06 Apr Unlimited - 2500 Unlimited - 10GB

Additional Allowance for 07306667376

Virgin Virgin
Tariff Allowance Period Minutes Texts Minutes Texts Pictures Data

Data 07 Mar - 06 Apr - - - - - 90GB

Your monthly tariff

Tariff Date £
4G 2500mins + 10GB 07 Mar £15.00
Monthly tariff total £15.00

Usage Key: Items that are included in your allowance are marked a
Items that are partly included in your allowance b
Date Time Type/Destination Number Usage £

Service Numbers

Here are the charges for service numbers that begin 084, 087, 118 and 09*.

These numbers have a combined access and service charge: we set the access charge and the
company you are phoning sets the service charge.

Check out the access charge:

4G 2500mins + 10GB
Access charge Cost applies

58ppm 07 Mar 2019 - 07 Mar 2019

*if any of the numbers mentioned above are included in your call package you will not be charged
the access or service charge.