3rd Section MCQ
3rd Section MCQ
3rd Section MCQ
1. Who are two of the researchers mentioned that have collected and listed
important variables for TQM?
a) Taylor and McGregor
b) Maslow and Herzberg
c) Porter and Mintzberg
d) Deming and Juran
e) Kotter and Lewin
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4. What do 'Objectives' specify?
a) Past performances
b) Message and vision of an organization
c) Goals to achieve within a specific time
d) New organizational styles
e) Quality assurance specifics
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12. What should leadership do to ensure the success of TQM?
a) Change the vision frequently
b) Limit employee participation
c) Maintain their commitment to TQM
d) Focus on short-term results
e) Avoid setting clear goals
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d) Broad directions of the organization
e) Organizational visions
24.To gain customer satisfaction and loyalty, it's vital to focus on:
a) Increasing the number of products
b) Competitive pricing only
c) Decreasing production costs
d) Continuous development and improvement of quality
e) Increasing marketing campaigns
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c) That employees are adequately trained
d) That the organization is well-known
e) That there are enough technological resources
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b) Process analysis
c) Organizational structure
d) Team roles
e) Rewards system
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b) Setting foundations and standards
c) Driving profitability
d) Financial planning
e) Risk management
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b) Strict hierarchies
c) Adaptation
d) Standard processes
e) Specialization
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47. Effective leadership in TQM involves what?
a) Driving profitability
b) Setting foundations and standards
c) Financial planning
d) Daily operations
e) Risk management
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51. What does TQM strategy include?
a) Procedures
b) Financial projections
c) Core values
d) Competitive analysis
e) Current capabilities
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55. What must be considered before TQM implementation?
a) Customer feedback
b) Leadership readiness
c) Potential ROI
d) Competitor performance
e) Industry benchmarks
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Second: The stages of transformation to total quality management (TQM):
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c) Highlighting the organization's sincere desire for total quality.
d) Addressing the problems of the previous stage.
e) Providing feedback on the evaluation results.
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8- In which stage are international standards considered for measuring
comprehensive quality?
a) Preparation stage
b) Planning stage
c) Application stage
d) Development stage
e) Continuous improvement stage
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32. What is highlighted in planning?
a) Application priorities
b) Commitment to quality
c) Leadership capabilities
d) Information needs
e) Implementation plan
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Third: Multiple choice questions on service quality dimensions:
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12. What influences corporate image?
a) Marketing activities
b) Service quality
c) Employee tenure
d) Customer ideologies
e) Sales skills
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