ISS Indonesia Company Profile
ISS Indonesia Company Profile
ISS Indonesia Company Profile
Connecting People
and Places to make the
world work better
WELCOME TO OUR
WORLD OF SERVICE
Where we connect
people and places
As a people organisation, ISS Indonesia is built by strong values and culture. We are grateful
of what we have, we are proud of who we are and what we do, and we are proud to be
Indonesians. That is what our corporate culture based on in the way we develop and
empower our people in creating excellent Indonesians.
In our services for customers, we build strong partnership to provide them the best
solutions and to deliver with quality, productivity, and compliance. Today, with around
45,000 employees spreading across the country, we serve at almost 8,000 sites of our
more than 600 customer groups, where more than 30 of them are key accounts.
We aim for the success of our customers, while we expand the job creation to connecting
people and places and protecting the planet.
ISS is a true global player with a leading market position. Our global presence allows
us to meet the growing demand from multinational corporations for consistency
across borders while leveraging deep market expertise to ensure partnerships are
nurtured at the local level. ISS Global A/S holds ownership of 30+ countries.
In Indonesia, ISS Indonesia was established in 1996 with the focus on customer and
human capital development and empowerment.
Throughout our journey, we have grown our business from a single-service into
multi-services and then integrated facility services. We have evolved from man-
power outsourcing to facility management, moreover to experience management.
Create jobs,
develop and
empower
50,000+
people in
a year
Partner with
600+
customer groups
30+
key account
customers
Serving at
7,900+
sites across
the country
Operate
150+
cities and
districs
ISS Indonesia | Company Profile
OUR PURPOSE:
Connecting people and places
to make the world work better
Our people care about the people they support, always adding a human touch to create places
that deliver and delight. They are all trained, equipped, motivated, and working with high
standards.
Working with our customers, we come to understand every aspect of the user experience. We
deploy data, insights and knowledge to develop innovative strategies and intelligent solutions
to meet the intricate realities of service delivery. This helps us manage risk, reduce cost and
ensure consistency.
We believe that people make places and places make people. We know that when
we get things right, it enhances lives and makes the world work better.
OUR PEOPLE:
We are driven by our core values
People are always at the heart of our business. As a people organisation, our values are
fundamental to who we are and everything we do. Our values represent our behaviours, and
that is what drives us.
We equip our people with skills and knowledge, and develop their
characters to make the difference
OUR STRATEGY
OneISS: Stronger, Simpler, Closer
Our OneISS strategy will ensure that we can live up to our purpose and help us become the
most respected global leader in integrated facility services and strengthen our position as
number one in cleaning.
We partner with customers to deliver places that work, think and give – covering their function-
al as well as their emotional needs and delivering three key outcomes: cost, compliance and
excellence.
WORKPLACE
MANAGEMENT
• Workplace Cleaning • Front Desk & Reception • Energy Management • Restaurant & • Guarding & Security
• Healthcare Cleaning Services • Asset Management Takeaway Awareness
• Laboratory Cleaning • Meeting & Conference • Capital Projects • Coffee Bars • Surveillance
• Food Hygiene Cleaning Management • Building Structure and • Hospitality & Catering • Workplace Safety &
• Hospitality and Events • Switchboards & Service Fabrics • Pop-ups & High-street Emergency Manage-
Cleaning Desks • Critical Environments Partners ment
• Concierge Services • Property Maintenance • Fine Dining & Event • Consulting Services
• Mail and Courier • Waste Management Catering • Security Risk Manage-
Services • Micro-kitchens & ment
• Document Services Vending • Technical Installations
• Executive & Administra- • Power Plant Diet
tive Support
• Experience Curation &
Management
An integrated facility services (IFS) can help your organisation grow profitability, boost efficien-
cy and gain a competitive edge. All while freeing you to focus on your core business.
When all your workplace or facility needs are integrated into one solution, it gives you the full
benefit of our cross-functional teams, dedicated key account management and workplace data
insights.
We adapt to your needs and ongoing transformation. Whichever industry, whichever place, we
are there to enhance your success.
CLEANING SERVICES
Precise cleaning for the new normal
Addressing the issue requires more than new physical measures to improve and maintain
hygiene, as it also requires addressing human concerns.
At ISS, we have developed a solution that does all this and much more.
It’s called PURE SPACE and it enables people to fully connect with places.
With PURE SPACE, you not only achieve a new, higher standard of hygiene, you also
get the data you need to maintain cleanliness, troubleshoot risk of contamination
and influence the right behaviour.
TECHNICAL SERVICES
Making your place work better for you
SECURITY SERVICES
Protecting people and places,
providing peace of mind
SUPPORT SERVICES
A welcoming and well-run place
for all people
WORKPLACE MANAGEMENT
Building better workplaces and
stronger cultures
The well-designed place inspires people to be more productive and keeps them healthy and
safe. While in connecting people and places, it means to improve the way people communi-
cate, innovate and collaborate.
Working closely with you, we design and deliver workplace strategies and solutions that are
healthier and safer as well as more productive, sustainable and more enjoyable for your
employees and visitors. Your place is our place, and we care to build better workplaces with
stronger cultures for your organisation.
FOOD SERVICES
Bringing you food experiences while
nourishing health and fuelling minds
Food brings people together. It builds connections, strengthens communities and sparks joy.
Our food services create experiences that set new standards for health and well-being,
productivity, and sustainability, making it as a contribution to a happier, more creative
workforce.
Our approach to food matches your need for a place that works, thinks or gives. From everyday
kitchen and food services to pop-up concepts and fine dining, we tailor food experiences to
your desired taste and deliver the best the market has to offer.
Khendy Lim
Key Account Manager
Energy & Resources
The Best Employee 2020
ISS Indonesia | Company Profile
Best in Empowering
Career Advancement Indonesia
SWA Magazine Service Quality (SQ) Award
2017 2017
INDUSTRIES WE SUPPORT
Optimizing your industry and
manufacture to highest standards
In the midst of immense industrial and
manufacturing change, we continue to
develop our capability and capacity as a
facility services and facility management
provider to be in line with our customers’
needs. From factories producing goods, to
discrete and process manufacturing. Our
service plan is carefully aligned to your
business compliance to highest standards, as
we also optimize cost efficiency, cost-
effectiveness and transparency.
Working side by side with you, we provide smart and integrated solutions that can help your
healthcare facilities grow profitability, increase efficiency, and gain a competitive advantage.
Supporting you with compliance and transparency in HSEQ, as well as to achieve and retain
your accreditation, nationally (SNARS) and internationally (JCI).
An ounce of protection is worth a pound of cure. Our people care to transform your facilities
“From sickness to wellness,” as we create places that heal to your patients, and bring them back
for regular check-ups for their health and well-being.
Through our experience and strong partnership with customers, we understand your highly
regulated environments and your business in fulfilling the energy and resources supply for the
society as well. Working closely with you, we ensure the safety and comfort of your people
working in challenging areas, helping to achieve your goals with increased productivity, while
protecting our planet.
Experience have brought us to expertise. Within our 25 great years connecting people and
places, we manage and develop human capital with characters and service excellence. It all
starts from the quality of education and training we provide, and through ISS Sekolah Vokasi PT
ISS Jasa Fasilitas, we bring all of this and build competent skills to Indonesia workforce.
We strive to build public awareness to care for the environment. Starting from the simplest
action to care about our own trash, to encouraging people to implement 4R (Refuse, Reduce,
Reuse, Recycle). We campaign this effort through Keep Indonesia Clean.
Starting within our own cycle in ISS Indonesia, we hope that it will influence wider community
anywhere and anytime to make the world work better and keep Indonesia clean.
jakarta@id.issworld.com
id.issworld.com