Test Bank For Effective Police Supervision 8th Edition Larry S Miller Harry W More Michael C Braswell 2

Test Bank for Effective Police Supervision, 8th Edition, Larry S. Miller, Harry W.
More, Mic
Test Bank for Effective Police Supervision, 8th

Edition, Larry S. Miller, Harry W. More, Michael C.
Braswell
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Miller, More, and Braswell: Effective Police Supervision, 8th ed.
Chapter 7: Change—Coping with Organizational Life
MULTIPLE-CHOICE QUESTIONS
1. Change is
a. Static and cumulative
b. Avoidable with proper planning
c. Synergistic and cumulative
d. Negative
ANS: a.
Rationale: Change is synergistic and cumulative, often being called for in one area
because it has taken place in another.
2. All of the following are true except
a. Change must be avoided at all costs
b. Change must be met
c. Change must be accepted
d. Change must be anticipated whenever possible
ANS: a.
Rationale: Change must not only be met and accepted, but anticipated whenever
possible, and finally it must be managed.
3. Identifiable work values include
a. Autonomy and competitiveness
b. Dedication and ethics
c. Loyalty and professionalism
d. All of the above
ANS: d.
Rationale: Identifiable values include autonomy, competitiveness, dedication, ethics,
loyalty, professionalism, punctuality, remunerative worth, and being a team player.
4. Work values provide a frame of reference on how an officer relates to
a. Co-workers, supervisors, and consumers
b. Co-workers, family, and consumers
c. Supervisors, family, and co-workers
d. Supervisors, politicians, and co-workers
ANS: a.
Rationale: Work values provide a frame of reference on how an officer relates to co-
workers, supervisors, and consumers.
5. According to the text, what item has been labeled as almost revolutionary to law
enforcement due to its strong influence?
a. Social values
b. The law
c. Technology
d. Police unions
ANS: c.
© 2017 Taylor & Francis

Rationale: Law enforcement agencies have been strongly influenced by technological
change. This has occurred to such an extent that it can be labeled as almost
revolutionary in nature.
6. Police unions have a strong influence within
a. Communities
b. Legislative chambers
c. Both a and b
d. None of the above
ANS: c.
Rationale: Police unions are powerful organizations in most cities and exercise a great
deal of power within communities and legislative chambers.
7. According to the text, the sergeant whose supervisory style demonstrates ______,
_______, and ______ for subordinate welfare will see that not all change is resisted.
a. Objectivity, fairness, and concern
b. Objectivity, favoritism and concern
c. Knowledge, favoritism, and charisma
d. Knowledge, fairness, and charisma
ANS: a.
Rationale: According to the text, the sergeant whose supervisory style exemplifies
objectivity, fairness, and concern for subordinate welfare will soon find that not all
change is resisted.
8. When will employees resist change?
a. If the change has no consequence
b. If the change is immaterial
c. If the change is helpful
d. If the change is viewed as a threat
ANS: d.
Rationale: When a change is viewed as threatening, most employees will resist it.
9. All of the following are reasons for resistance to change except
a. Ambiguity
b. Submission
c. Economic reasons
d. Cultural reasons
ANS: b.
Rationale: Economic reasons, ambiguity created, relationships restricted, habits altered,
discretion restricted, unpopular decisions, and cultural reasons are all reasons for
resisting change.
10. ______________ may be necessary when there is no time for or success with a
consultative process of change.
a. Mandated change
b. Postponing change
c. Absolute compliance
d. Strict enforcement
ANS: a.

Rationale: Change may occur without consultation or involvement because of
inadequate time to prepare for the change.
TRUE/FALSE QUESTIONS
1. Change is always rapid.
True
False
ANS: False
Rationale: Change is a continual process that at times can be gradual, but sometimes is
rapid.
2. The larger and more bureaucratic a department is, the more it will resist change.
True
False
ANS: True
Rationale: The more bureaucratic the department, the more it will resist change. The
larger the department, the more likely that supervisors will be confronted by barriers
that impede change.
3. Real organizational change is effectuated by upper management.
True
False
ANS: False
Rationale: It must be acknowledged that real organizational change is effectuated by
first-line supervisors, not middle or upper management.
4. Those who have conducted research on organizational change estimate that 25 percent
of employees will actively resist change.
True
False
ANS: False
Rationale: Ten percent of employees will actively resist change.
5. Researchers have found that about 45 percent of employees will actively embrace
change.
True
False
ANS: False
Rationale: Approximately 10 percent of employees will actively embrace change.
6. Younger officers are more likely to accept, conform, and be satisfied with departmental
policies that require them to “go by the book.”
True
False
ANS: False
Rationale: Younger officers are more likely to be dissatisfied with departmental policies
that require them to “go by the book” at all times regardless of circumstances.
7. Reasons for accepting change include improving work conditions and having a choice.
True

Test Bank for Effective Police Supervision, 8th Edition, Larry S. Miller, Harry W. More, Mic
False
ANS: True
Rationale: Alternatives and enhancements are reasons why individuals are more apt to
accept change: it is something they want to do.
8. According to the text, line officers are slowly starting to dislike labor unions.
True
False
ANS: False
Rationale: Line officers have shown increasing support for labor unions.
9. Acceptance of change efforts can never be thwarted.
True
False
ANS: False
Rationale: Acceptance of many change efforts can be thwarted unless it is totally
supported by top management.
10. The most effective compliance-gaining technique is to exercise authority and to order
employees to submit to the change.
True
False
ANS: False
Rationale: Compliance-gaining techniques vary depending on the situation, but the
most effective technique is to give officers adequate justification for the decision.
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Test Bank for Effective Police Supervision, 8th Edition, Larry S. Miller, Harry W.

Test Bank for Effective Police Supervision, 8th

To download the complete and accurate content document, go to:

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© 2017 Taylor & Francis

© 2017 Taylor & Francis

© 2017 Taylor & Francis

© 2017 Taylor & Francis

Visit TestBankBell.com to get complete for all chapters

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