Mind and Heart of The Negotiator 6th Edition Thompson Test Bank
Mind and Heart of The Negotiator 6th Edition Thompson Test Bank
Mind and Heart of The Negotiator 6th Edition Thompson Test Bank
MULTIPLE-CHOICE QUESTIONS
3. When negotiators are described as being interdependent, that means people need to know how to:
A. integrate their interests and work together (p. 3)
B. have similar incentive structures
C. be self-sufficient and self-focused
D. develop different norms of communication
4. Regarding some of the major shortcomings that negotiators struggle to overcome, “lose-lose” negotiation
occurs when negotiators:
A. settle for too little by making concessions that are too small
B. leave money on the table because they fail to recognize and exploit opportunities for
mutual gain (p. 5)
C. accept all terms offered by the counterparty
D. do not sign a binding contract
5. When a negotiator rejects a proposal that is demonstrably better than any other option available, this is
called:
A. the agreement bias
B. the winner’s curse
C. walking away from the table or hubris (p. 6)
D. settling for too little
6. Nobel Laureate Herb Simon distinguished optimizing from satisficing. Satisficing is best defined as:
A. helping other people
B. negotiating a slice of the pie that is much larger than your original aspirations
C. settling for something less than you otherwise could have had (p. 7)
D. setting high aspirations
7. Which of the following is a myth that negotiators often hold about negotiation?
A. Whatever is good for one party must be good for the counterparty
B. A good negotiator should always approach a counterparty as if they were of equal status
C. Good negotiators play it safe and do not take risks
D. Good negotiators rely on intuition (p. 8 9-10)
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10. A key reason why business people need negotiation skills is due to the increased specialization of skills. This
skill specialization increases the need for negotiators to understand the motivations behind another’s
behavior because:
A. people are less dependent on each other for project success
B. people are becoming less competitive with one another in the workplace
C. people are more dependent on each other in the workplace (p. 3)
D. managers must customize incentive and punishment structures for all employees
11. Information technology provides special opportunities and challenges for negotiators. One of the main
challenges for negotiators is:
A. disposing of old equipment
B. training employees in new software
C. troubleshooting system security issues
D. working in a culture of 24/7 availability (p. 4)
12. Besides language and currency issues, one of the main challenges that globalization presents for negotiators
is:
A. the tendency of people to see what they want to see when appraising their own performance
B. learning and adjusting to different norms of communication between parties (p. 4)
C. finding housing for employees
D. controlling the economic forces within the country
13. Negotiators who have developed a bargaining style that works only within a narrow subset of the business
world will suffer unless they can:
A. act more competitively
B. act more cooperatively
C. take risks
D. broaden their negotiation skills across businesses, industries, and cultures (p. 5)
14. One of the major shortcomings in negotiation occurs when negotiators make an offer that is too generous
and is immediately accepted by the counterparty. This negotiation trap is called:
A. egocentrism
B. the confirmation bias
C. the winner’s curse (p. 5)
D. the mixed-motive negotiator
15. The tendency for people to view their decision making and negotiation abilities in a way that is flattering or
fulfilling for them is known as:
A. focal points
B. self-reinforcing confidence
C. reactive devaluation
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Chapter 1 – Test Bank – Negotiation: The Mind and Heart 3
D. egocentrism (p. 6)
16. A number of biases affect a negotiator’s ability to negotiate effectively. One of these biases, the confirmation
bias, is best defined as:
A. the tendency of people to see what they want to see when evaluating a situation for
themselves (p. 6)
B. being aware of one’s own incompetence
C. setting high aspirations and attempting to achieve as much as possible
D. settling for something less than what could have been achieved with better effort
17. Why is the human tendency to satisfice over the long run of a negotiation relationship, detrimental?
A. Satisficing creates a competitive negotiation which affects the potential for pie-expansion.
B. The satisficing party settles for a mediocre option, or something less than they could
otherwise have. (p. 7)
C. The satisficing party’s aspirations are too high and therefore they push too aggressively during
negotiation, creating a feeling of enmity with the other’s party.
D. The tendency of a person to see what they want when appraising their performance leads people to
selectively seek information that confirms what they believe is true.
18. What vicious cycle occurs when negotiators are affected by the self-reinforcing incompetence bias?
A. People are unaware of their own incompetence and this lack of skill deprives
negotiators of both the ability and the expertise to know they are not producing
correct responses. (p. 7)
B. The negotiator gets stuck in a cycle of settling for something less that they could have otherwise
negotiated and then feeling animosity towards the other negotiating party.
C. Negotiators are so self-focused that they are unable to empathize with the other party’s interests or
goals
D. A negotiator focuses on the values that are personally important to them but neglects to investigate
the values that are unimportant to them, thus limiting their decision making abilities.
19. With regard to negotiation style, truly effective negotiators are neither tough or soft, but rather they:
A. are friendly
B. are principled (p. 8)
C. rely on intuition
D. are dignified
20. Negotiation experience in the absence of _______, is largely ineffective at improving negotiation skills.
A. optimism
B. successful outcomes
C. high profile parties
D. diagnostic feedback (p. 9)
22. A key to successful preparation is assuming the counterparty is as smart, informed, and motivated as you
are. What is the name of such a perspective?
A. The optimizing model
B. The fraternal twin model (p. 10)
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much larger. The most conscientiously moderate estimate makes out a
total of at least 3,400 between the years 1580 and 1680, and the
computer declares that future discoveries in the way of records may
force us to increase this figure very much.[177] On the Continent many
thousands suffered death in the sixteenth and seventeenth centuries.
Mannhardt reckons the victims from the fourteenth to the seventeenth
century at millions,[178] and half a million is thought to be a moderate
estimate. In Alsace, a hundred and thirty-four witches and wizards were
burned in 1582 on one occasion, the execution taking place on the 15th,
19th, 24th, and 28th of October.[179] Nicholas Remy (Remigius) of
Lorraine gathered the materials for his work on the Worship of
Demons,[180] published in 1595, from the trials of some 900 persons
whom he had sentenced to death in the fifteen years preceding. In 1609,
de Lancre and his associate are said to have condemned 700 in the
Basque country in four months.[181] The efforts of the Bishop of
Bamberg from 1622 to 1633 resulted in six hundred executions; the
Bishop of Würzburg, in about the same period, put nine hundred persons
to death.[182] These figures, which might be multiplied almost
indefinitely,[183] help us to look at the Salem Witchcraft in its true
proportions,—as a very small incident in the history of a terrible
superstition.
These figures may perhaps be attacked as involving a fallacious
comparison, inasmuch as we have not attempted to make the relative
population of New England and the several districts referred to a factor
in the equation. Such an objection, if anybody should see fit to make it,
is easily answered by other figures. The total number of victims in
Massachusetts from the first settlement to the end of the seventeenth
century was, as we have seen, twenty-eight,—or thirty-four for the whole
of New England. Compare the following figures, taken from the annals
of Great Britain and Scotland alone. In 1612, ten witches were executed
belonging to a single district of Lancashire.[184] In 1645 twenty-nine
witches were condemned at once in a single Hundred in Essex,[185]
eighteen were hanged at once at Bury in Suffolk[186] “and a hundred and
twenty more were to have been tried, but a sudden movement of the
king’s troops in that direction obliged the judges to adjourn the
session.”[187] Under date of July 26, 1645, Whitelocke records that “20
Witches in Norfolk were executed”,[187] and again, under April 15, 1650,
that “at a little Village within two Miles [of Berwick] two Men and three
Women were burnt for Witches, and nine more were to be burnt, the
Village consisting of but fourteen Families, and there were as many
witches” and further that “twenty more were to be burnt within six Miles
of that place.”[189] If we pass over to the Continent, the numbers are
appalling. Whether, then, we take the computation in gross or in detail,
New England emerges from the test with credit.
The last execution for witchcraft in Massachusetts took place in 1692,
as we have seen; indeed, twenty of the total of twenty-six cases fell
within the limits of that one year. There were no witch trials in New
England in the eighteenth century. The annals of Europe are not so clear.
Six witches were burned in Renfrewshire in 1697.[190] In England, Elinor
Shaw and Mary Phillips, “two notorious witches,” were put to death at
Northampton in 1705 (or 1706).[191] In 1712 Jane Wenham was
condemned to death for witchcraft, but she was pardoned.[192] Two
clergymen of the Church of England, as well as a Bachelor of Arts of
Cambridge,[193] gave evidence against her. Just before the arrest of Jane
Wenham, Addison in the Spectator for July 11, 1711, had expressed the
creed of a well-bred and sensible man of the world: “I believe in general
that there is, and has been such a thing as Witchcraft; but at the same
time can give no Credit to any particular Instance of it.” Blackstone, it
will be remembered, subscribed to the same doctrine, making particular
reference to Addison.[194] Prompted, one may conjecture, by the stir
which the Wenham trial made, the Rev. J. Boys, of Coggeshall Magna, in
Essex, transcribed, in this same year, from his memoranda, A Brief
Account of the Indisposition of the Widow Coman. This case had
occurred in his own parish in 1699, and he had given it careful
investigation. Both in 1699, when he jotted down the facts, and in 1712,
Mr. Boys was clearly of the opinion that his unfortunate parishioner was
a witch. His narrative, which remained in manuscript until 1901,[195]
may be profitably compared with Cotton Mather’s account of his visit to
Margaret Rule in 1693.[196] Such a comparison will not work to the
disadvantage of the New England divine. Incidentally it may be
mentioned that the mob “swam” the widow Coman several times, and
that “soon after, whether by the cold she got in the water or by some
other means, she fell very ill, and dyed.” Let it not be forgotten that this
was six years after the end of the witchcraft prosecutions in
Massachusetts. In 1705 a supposed witch was murdered by a mob at
Pittenween in Scotland.[197] In 1730, another alleged witch succumbed to
the water ordeal in Somersetshire.[198] The English and Scottish statutes
against witchcraft were repealed in 1736,[199] but in that same year
Joseph Juxson, vicar, preached at Twyford, in Leicestershire, a Sermon
upon Witchcraft, occasioned by a late Illegal Attempt to discover
Witches by Swimming,[200] and in 1751 Ruth Osborne, a reputed witch,
was murdered by a mob in Hertfordshire.[201] The last execution for
witchcraft in Germany took place in 1775. In Spain the last witch was
burned in 1781, In Switzerland Anna Göldi was beheaded in 1782 for
bewitching the child of her master, a physician. In Poland two women
were burned as late as 1793.[202]
That the belief in witchcraft is still pervasive among the peasantry of
Europe, and to a considerable extent among the foreign-born population
in this country, is a matter of common knowledge.[203] Besides,
spiritualism and kindred delusions have taken over, under changed
names, many of the phenomena, real and pretended, which would have
been explained as due to witchcraft in days gone by.[204]
Why did the Salem outbreak occur? Of course there were many
causes—some of which have already suggested themselves in the course
of our discussion. But one fact should be borne in mind as of particular
importance. The belief in witchcraft, as we have already had occasion to
remark, was a constant quantity; but outbreaks of prosecution came, in
England—and, generally speaking, elsewhere—spasmodically, at
irregular intervals. If we look at Great Britain for a moment, we shall see
that such outbreaks are likely to coincide with times of political
excitement or anxiety. Thus early in Elizabeth’s reign, when everything
was more or less unsettled, Bishop Jewel, whom all historians delight to
honor, made a deliberate and avowed digression, in a sermon before the
queen, in order to warn her that witchcraft was rampant in the realm, to
inform her (on the evidence of his own eyes) that her subjects were being
injured in their goods and their health, and to exhort her to enforce the
law.[205] The initial zeal of James I. in the prosecution of witches stood in
close connection with the trouble he was having with his turbulent
cousin Francis Bothwell.[206] The operations of Matthew Hopkins (in
1645-1647) were a mere accompaniment to the tumult of the Civil War;
the year in which they began was the year of Laud’s execution and of the
Battle of Naseby. The Restoration was followed by a fresh outbreak of
witch prosecution,—mild in England, though far-reaching in its
consequences, but very sharp in Scotland.
With facts like these in view, we can hardly regard it as an accident
that the Salem witchcraft marks a time when the Colony was just
emerging from a political struggle that had threatened its very existence.
For several years men’s minds had been on the rack. The nervous
condition of public feeling is wonderfully well depicted in a letter
written in 1688 by the Rev. Joshua Moodey in Boston to Increase
Mather, then in London as agent of the Colony. The Colonists are much
pleased by the favor with which Mather has been received, but they
distrust court promises. They are alarmed by a report that Mather and his
associates have suffered “a great slurr” on account of certain over-
zealous actions. Moodey rejoices in the death of Robert Mason, “one of
the worst enemies that you & I & Mr. Morton had in these parts.” Then
there are the Indians:—“The cloud looks very dark and black upon us, &
wee are under very awfull circumstances, which render an Indian Warr
terrible to us.” The Colonists shudder at a rumor that John Palmer, one of
Andros’s Council, is to come over as Supreme Judge, and know not how
to reconcile it with the news of the progress their affairs have been
making with the King. And finally, the writer gives an account of the
case of Goodwin’s afflicted children, which, as we know, was a kind of
prologue to the Salem outbreak:—“Wee have a very strange th[ing]
among us, which we know not what to make of, except it bee Witchcraft,
as we think it must needs bee.”[207] Clearly, there would have been small
fear, in 1692, of a plot on Satan’s part to destroy the Province, if our
forefathers had not recently encountered other dangers of a more tangible
kind.