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    This document contains the resume of MD. Zannatul Baki Rana. It summarizes her career objective as seeking a leadership role where she can work with others. It then lists her professional experiences including roles as CEO, content moderator, customer support representative, and operations manager at various companies from 2017 to the present. It also provides details of her education qualifications, skills, computer literacy, and references.

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    This document contains the resume of MD. Zannatul Baki Rana. It summarizes her career objective as seeking a leadership role where she can work with others. It then lists her professional experiences including roles as CEO, content moderator, customer support representative, and operations manager at various companies from 2017 to the present. It also provides details of her education qualifications, skills, computer literacy, and references.

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    This document contains the resume of MD. Zannatul Baki Rana. It summarizes her career objective as seeking a leadership role where she can work with others. It then lists her professional experiences including roles as CEO, content moderator, customer support representative, and operations manager at various companies from 2017 to the present. It also provides details of her education qualifications, skills, computer literacy, and references.

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    © All Rights Reserved
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    19 views4 pages

    New Resume Formate

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    Byte Solution
    This document contains the resume of MD. Zannatul Baki Rana. It summarizes her career objective as seeking a leadership role where she can work with others. It then lists her professional experiences including roles as CEO, content moderator, customer support representative, and operations manager at various companies from 2017 to the present. It also provides details of her education qualifications, skills, computer literacy, and references.

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    of 4

    MD.

    ZANNATUL BAKI RANA


    Kushtia Sadar, Kushtia, Bangladesh
    +880 1718 411971
    mr.zannatulbaki@gmail.com

    CAREER OBJECTIVE:
    A self-directed and capable decision maker who is not there just to tell other people what to do, but
    instead to work with them. I am agile, responsible, devoted, quick-learner and result-oriented. My
    excellent leadership attributes allow me higher adaptability to diversified situations and endorse
    challenges.

    PROFESSIONAL EXPERIENCES:
    CEO & PROJECT MANAGER - APRIL 2017 - RUNNING
    BYTE SOLUTION BD. NS ROAD, KUSHTIA SADAR, KUSHTIA, BANGLADESH.
     Communicate with overseas clients through phone and email.
     Live Chat Support and resolving complaints
     Negotiate and bargaining with new and existing clients
     Assign jobs to the production team and maintain instant communication with the team and client
    for any kind of inquiry and feedback.
     Support constant growth of revenue and value.

    CONTENT MODERATOR - APRIL 2022- AUG 2022 STAR MAKER


    INTERACTIVE, SINGAPORE
     Monitoring Cyber Crime, bullying and abusing
     Child and Pornographic Live Monitoring
     Sensitive Words Monitoring, Anti-Spam filtering & Removing Visual content
     Preventing fraudulent and hacking related activities
     Responding user feedbacks, complaints and appeals Customer Support Representative - January
    2023- Present 10 Panda, Cambodia Live Chat Support to customers
     Informing latest campaign and facility ensuring company’s positive impact
     Resolving customer’s complaints and problem
     Report to Operation Manager about working progress
     Developing ethical, sustainable and effective customer support

    OPERATION MANAGER - APRIL 2020 - APRIL 2022


    CLIPPING PATH GO, DHAKA, BANGLADESH.
     Formulate business strategy with others in the executive team
     Demonstrate reactivity, efficiency and effectiveness in terms of managing finance
     Recruiting new employees
     Promote and protect the vision and values of the business.
     Mentor and motivate teams to achieve productivity and engagement
    OPERATION MANAGER - MAY 2018- OCTOBER 2018
    GINILAB LTD, DHAKA, BANGLADESH.
     Formulate business strategy with others in the executive team
     Demonstrate reactivity, efficiency and effectiveness in terms of managing finance
     Recruiting new employees
     Promote and protect the vision and values of the business.
     Mentor and motivate teams to achieve productivity and engagement

    OPERATION ENGINEER - MARCH 2017- DICEMBER 2017


    DATA CORE BD LTD, HOUSE#52, ROAD#19 KILKHET, NIKUNJA-2, DHAKA.
     Formulate business strategy with others in the executive team
     Demonstrate reactivity, efficiency and effectiveness in terms of managing finance
     Recruiting new employees
     Promote and protect the vision and values of the business.
     Mentor and motivate teams to achieve productivity and engagement

    TRAINER (WEB DESIGN & DEVELOPMENT WITH DIGITAL MARKETING) – PARTIME


    NTAMST COMPUTER ACADEMY. KUSHTIA, BANGLADESH.
     Formulate business strategy with others in the executive team
     Demonstrate reactivity, efficiency and effectiveness in terms of managing finance
     Recruiting new employees
     Promote and protect the vision and values of the business.
     Mentor and motivate teams to achieve productivity and engagement

    SUPPORT ENGINEER - AUGHT 2015- MARCH 2016


    ADDIE SOFT LTD, DHAKA, BANGLADESH.
     Formulate business strategy with others in the executive team
     Demonstrate reactivity, efficiency and effectiveness in terms of managing finance
     Recruiting new employees
     Promote and protect the vision and values of the business.
     Mentor and motivate teams to achieve productivity and engagement

    AUDITE OFFICER IT - AUGHT 2014- JANUARY 2015


    MSP RESEARCH & SURVEY COMPANY, LALMATIA, MOHAMMADPUR, DHAKA, BANGLADESH.
     Formulate business strategy with others in the executive team
     Demonstrate reactivity, efficiency and effectiveness in terms of managing finance
     Recruiting new employees
     Promote and protect the vision and values of the business.
     Mentor and motivate teams to achieve productivity and engagement
    SKILLS:
    Customer Support, Social Media Marketing, Communication, Project Management, Teamwork,
    Negotiation and Persuasion, Problem Solving, Planning, Leadership, Fast Paced, Perseverance And
    Motivation, Ability To Work Under Pressure, Quick Learner.

    EDUCATION QUALIFICATIONS:
    MASTER OF SCIENCE CERTIFICATE (MSC) EXAM-2016.
    Department: Information Technology.
    Name of Institution: Islamic University.
    Result: GPA (3.44) Out of 4.
    BACHELOR OF SCIENCE CERTIFICATE (HON’S) EXAM-2015.
    Department: Computer Science & Information Technology.
    Name of Institution: Southern University.
    Result: GPA (3.70) Out of 4.
    HIGHER SECONDARY CERTIFICATE (H.S.C.) EXAM-2010
    Name of Institution: Kushtia Technical School & Collage.
    Result: GPA (3.40) Out of 5.
    Group: Electronics Control & Communication.
    Board: Dhaka.
    SECONDARY SCHOOL CERTIFICATE (S.S.C) EXAM-2008
    Name of Institution: Technical Training Center.
    Result: GPA (3.55) Out of 5.
    Group: Electronic.
    Board: Dhaka.

    EXTRA-CURRICULAR:
     Organizer of ‘Blood-Donation’ a voluntary Blood Donation Organization, Kushtia, Bangladesh.
     Active member of ‘Clean Bd’ a voluntary environment improvement Organization Bangladesh.
     Member of Debating Club - Dept. of English

    AWARDS/ ACHIEVEMENTS:
     Best Programmer of ending education project Islamic University, Kushtia, Aug 17, 2017

    TRAINING SUMMARY:
    1. January 2018- April 2018 “Web Design” hosted by University of Dhaka.
    2. January 2018- April 2018 “Advance Web Programming” hosted by University of Dhaka.
    3. “Digital Marketing Advance” conducted by Udemy sponsored.
    4. “Advanced SEO & Affiliate Marketing” conducted by Creative IT, Dhaka
    5. January 2018 “Lead Generation Strategies”

    COMPUTER LITERACY:
     Operating System: Windows 10 & 11, Ubuntu, Kali Linux & Mac using Friendly.
     Server System: Windows, Linux, AWS & C-Panel Maintenance.
     Email Server: Zimbra, Postfix, Sendmail, Mailchemp.
     Application Package: Microsoft Office Full Package, Tally & some ERP Using, HR Management,
    Recruiting Management, Slack, and more customer Management system, MailChimp.
     Graphics Design: Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Camtasia, Canva,
    InVideo.
     Marketing’s: SEO marketing, Affiliate Marketing, Social Media Marketing, Google & Bing Camping
    Configuration, E-mailing, WhatsApp Marketing.
     Web Design: HTML, CSS, BOOTSTRAP.
     Programming: PHP, VISUAL BASIC.
     Framework: WORDPRESS, WOOCOMMERCE, LARAVEL, Shopify, Prastashop, Opencart.
     Database: MYSQL, SQL, ORACOLE, ACCESS, MONGODB.

    LANGUAGE PROFICIENCY:

    PERSONAL DETAILS:

    REFERENCES:

    DECLARATION:

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