Duty Manager CV

Muhammad Ilyas
Date of birth: 05/04/2000 Nationality: Pakistani Gender: Male Phone
number: (+92) 3355435048 (Mobile) Email address: Mib4u98@gmail.Com
Address: Pakistan (Home)
About me:
Versatile and hardworking personality driven to improve productivity and
customer relations with professional demeanour and attention to detail
outgoing and friendly delivering excellent customer service and administration
excels in calendar management and scheduling, data entry and database
administration Focused and dependable with outstanding client
communication service-orientated administrative professional accomplished in
maintaining neat, organised reception spaces for staff and guests.
WORK EXPERIENCE
01/01/2023 – CURRENT Skardu , Pakistan

DUTY MANAGER SHANGRILA RESORT
1. Handling customer and employee issues.

Overseeing operations, including maintenance, cleanliness and efficiency.
1. Ensuring that security and safety regulations are met Keep track of monthly, quarterly and yearly
goals.
2. Work with management to assess and improve processes and policies.
3. Monitor and report on revenue and cash flow.
4. Uphold and enforce company policies.
5. Address employee complaints or performance issues as needed.
6. Check in with employees regularly to determine satisfaction.
7. Schedule shifts.
8. Help management create the department’s budget.
9. Address customer issues and complaints.
10. Schedule regular maintenance and cleaning of facilities.
11. Meet regularly with upper management to stay informed on company issues.
12. Oversee security of the facility.
26/12/2020 – 20/05/2022 Mingora , Pakistan

TELEPHONE OPERATOR SUPERVISOR PEARL CONTINENTAL HOTEL MALAM JABBA
• Answered all calls within 1-minute time frame, achieving #1 ranking

• company-wide in operator performance
• Minimised switchboard disruptions, promptly reporting telephone, equipment
and software malfunctions to front desk to arrange repair
• Built and maintained customer rapport, providing prompt and accurateservice
that led to 50% increase in client retention
• Provided an outstanding customer experience, to ensure professionaltelephone
etiquette, achieving 100% client satisfaction score
• Trained, mentored and supervised 3 junior operators to improve performance-to-
goal by up to 80%
• Resolved customer issues, such as room issues and water issues, with 100%first-
time resolution
• Accurately and efficiently responded to over 50 daily requests.
• Offered friendly, efficient customer service and handled challenging situations
with ease
• Designed digital and print materials to engage audiences.
01/10/2018 – 30/11/2020 Peshawar , Pakistan
RECEPTIONIST PEARL CONTINENTAL HOTEL PESHAWAR
• Kept reception area clean and neat to give visitors a positive impression
ofthe company
• Greeted incoming customers in a professional manner and provided
• friendly, knowledgeable assistance
• Screened and verified visitor IDs, maintaining security of personnel and
office environment.
• Provided clerical support to company employees, including copying,
faxing and file management.
• Supported fire evacuations with clear communication and rigorous
attendance checks
• Collected and distributed incoming mail, employing strict confidentiality
throughout
• Supported sales and marketing teams, including lead and campaign list
building
• Answered 150+ telephone calls per day, compiling detailed notes and
promptly forwarding as required
• Delivered front of house duties with warm and professional manner
• Assisted visitors with completing and submitting paperwork
• Handled office petty cash and maintained flawless records
• Maintained reception area stock of important forms and brochures
Received payments for service room bills and updated balances in
computer.
EDUCATION AND TRAINING

DIPLOMA IN ROOM DIVISION Hashoo Foundation
Address Peshawar , Pakistan
2017 – 2018 Doaba, Pakistan

HIGHER SECONDARY Government Higher Secondary Education
Address Doaba, Pakistan
2015 – 2016 Hangu , Pakistan

SECONDARY EDUCATION Government Secondary School
Address Hangu , Pakistan

DIPLOMA IN INFORMATION OF TECHNOLOGY Pims College Peshawar
Address Peshawar , Pakistan
LANGUAGE SKILLS
Mother tongue(s): PASHTO

Other language(s):
UNDERSTANDING SPEAKING WRITING

Spoken Spoken
Listening Reading
production interaction
ENGLISH C2 C2 C2 C2 C2
URDU C2 C2 C2 C2 C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Auto Cad microsoft office Internet, E-mail and Social Media Basic knowledge of Solidworks Metal
Fabrication Photoshop Oprea PMS GDS& IDS Systems
ADDITIONAL INFORMATION
COMMUNICATION AND INTERPERSONAL SKILLS
Interpersonal Skills • Active listening

• Communication
• Computer skills
• Customer service
• Interpersonal skills
• Leadership
• Management skills
• Problem-solving
• Time management
• Transferable skills

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Muhammad Ilyas

Date of birth: 05/04/2000 Nationality: Pakistani Gender: Male Phone

number: (+92) 3355435048 (Mobile) Email address: Mib4u98@gmail.Com

Address: Pakistan (Home)

01/01/2023 – CURRENT Skardu , Pakistan

1. Handling customer and employee issues.

26/12/2020 – 20/05/2022 Mingora , Pakistan

• Answered all calls within 1-minute time frame, achieving #1 ranking

EDUCATION AND TRAINING

01/10/2018 – 26/04/2019 Peshawar , Pakistan

Address Peshawar , Pakistan

2017 – 2018 Doaba, Pakistan

Address Doaba, Pakistan

2015 – 2016 Hangu , Pakistan

Address Hangu , Pakistan

01/01/2019 – 31/12/2019 Peshawar , Pakistan

Address Peshawar , Pakistan

Mother tongue(s): PASHTO

UNDERSTANDING SPEAKING WRITING

COMMUNICATION AND INTERPERSONAL SKILLS

Interpersonal Skills • Active listening

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