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    QH Smartguide Iso9000processflowchart

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    pnagarajj
    The ISO 9000 documentation standard outlines four levels of documentation for quality management systems: 1) a quality manual written by top managers describing quality policy; 2) procedures defined by supervisors; 3) work instructions written by operators; and 4) other forms. Effective documentation involves outlining processes, assigning responsibilities, and maintaining document control. Following documentation helps organizations meet customer requirements through continuous improvement informed by customer feedback.

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    QH Smartguide Iso9000processflowchart

    Uploaded by

    pnagarajj
    14 views2 pages
    The ISO 9000 documentation standard outlines four levels of documentation for quality management systems: 1) a quality manual written by top managers describing quality policy; 2) procedures defined by supervisors; 3) work instructions written by operators; and 4) other forms. Effective documentation involves outlining processes, assigning responsibilities, and maintaining document control. Following documentation helps organizations meet customer requirements through continuous improvement informed by customer feedback.

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    The ISO 9000 documentation standard outlines four levels of documentation for quality management systems: 1) a quality manual written by top managers describing quality policy; 2) procedures defined by supervisors; 3) work instructions written by operators; and 4) other forms. Effective documentation involves outlining processes, assigning responsibilities, and maintaining document control. Following documentation helps organizations meet customer requirements through continuous improvement informed by customer feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    14 views2 pages

    QH Smartguide Iso9000processflowchart

    Uploaded by

    pnagarajj
    The ISO 9000 documentation standard outlines four levels of documentation for quality management systems: 1) a quality manual written by top managers describing quality policy; 2) procedures defined by supervisors; 3) work instructions written by operators; and 4) other forms. Effective documentation involves outlining processes, assigning responsibilities, and maintaining document control. Following documentation helps organizations meet customer requirements through continuous improvement informed by customer feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    What is ISO 9000 Documentation

    The ISO 9000 Quality Systems Standard is a


    series of international standards providing
    guidance for developing and implementing
    For ISO 9000 quality systems, documentation is
    categorised at four levels:
    Quality Help
    effective quality management systems. The
    1. Quality Manual – Statement of the company’s
    quality policy, written by managers from the
    Community Guide
    guidance can be applied to both services and
    top level and the quality department..
    manufacturing industries.
    2. Procedures – Defines activities at the
    A quality management system is all the activities
    departmental or team level and written by
    performed in your organisation that affect, or
    satisfy the quality of your goods and services, as
    supervisors.
    3. Work Instructions - Work instructions and
    ISO 9000 Process
    well as the expectations of your customers.
    Customers can be external or internal.
    Job descriptions describe how tasks are
    accomplished and are usually written by the
    Flowchart
    operators and trainers.
    It is essential to note that building and complying
    4. Other Documentation – A compilation of
    with ISO 9000 standards does not in itself
    forms used in the quality system. This is Smart Guide (V.01)
    guarantee that service quality meets customer
    usually done by quality or middle managers.
    requirements.

    It provides your company with the mechanism to


    meet customer requirements, but only if you and Quality Manual Outline
    your company constantly assess your customers’
    needs and levels of satisfaction, and continuously Here is a typical outline for an ISO 9000 quality
    manual.
    improve the processes affecting the services.
    1. Quality Policy
    2. Organisational Chart (Created by the QualityHelp Community at
    3. Quality Organisation qualityhelp.org)
    4. Statement of Authority and Responsibility
    5. Distribution List for controlled copies
    6. Quality System clauses 4.1 through to 4.20
    7. Procedures Index qh-trn-doc-0209-p
    8. Forms Index

    SmartGuide – ISO 9000 Process Flowchart SSO SMD – GDF Pocket Guide
    Start ISO 9000 Process Flowchart Understand your customer needs
    Improve if necessary
    Understand Customer surveys need to be regular, with deep and
    your Identify your meaningful analysis of the feedback.
    customer customers
    Use this ISO 9000 needs and Negative feedback must be turned into a cycle of
    process flowchart to problem analysis, corrective action plans, and process
    improve if improvements.
    understand the sequence
    necessary Are you meeting
    and activities that will No
    Improve process
    customer needs/ Positive feedback should be celebrated and shared
    involve all employees in expectations? with the teams.
    building and maintaining
    their Quality Management
    Yes
    System.
    Say what you do
    No
    Are processes well Begin
    documented? documentation Document your processes, work instructions, training
    guides, an everything that is critical to the organisation
    or business unit.
    Say what Yes

    you do Rework into your Establish a smart, thorough and sustained document
    standard format control system.

    Involve everyone in maintaining records and


    No documents, and link this to job descriptions and review
    outcomes. Look externally for help and smart
    Need outside help? Use consultant
    solutions.

    Yes

    Do what Follow your Do what you say


    you say procedures and Work to your procedures. Review them frequently and
    documentation update as they change. Include procedures in your Audits.

    Conduct Prove it
    Perform gap
    registration audit Pass?
    Prove it No
    analysis and
    Ongoing Internal Audits are critical to success.
    corrective action
    Yes
    Registration audit is about getting an external, impartial and
    Conduct Perform gap probing validation of your processes and quality control
    surveillance Pass? analysis and methods, as documented in your quality manual.
    audits No corrective action
    Yes
    Improve it
    Improve it Continue to follow Don’t stop when all seems under control. Work on further
    and improve improvements, Service Excellency and new customers.

    SmartGuide – ISO 9000 Process Flowchart SSO SMD – GDF Pocket Guide

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