ASSESSMENT COVER SHEET

This form is to be completed by the assessor and used as a final record of student competency. All student submissions including any
associated checklists are to be attached to this cover sheet before placing on the students file. Student results are not to be entered
onto the Student Database unless all relevant paperwork is completed and attached to this form.

Student Name Student ID

Completion
Assessor Name RAJDEEP SINGH Date
Course Name Certificate III in Commercial Cookery Course Code SIT30816

Unit Name Coach others in job skills Unit Code SITXHRM001

FIRST ATTEMPT: ❑ SECOND ATTEMPT: ❑

Result
Please attach the following student evidence to this form S = Satisfactory
NS = Not Yet Satisfactory
DNS = Did Not Submit

Assessment 1 ❑ Written Assessment S | NYS | DNS

Assessment 2 ❑ Practical Observation S | NYS | DNS

Final Assessment Result for this unit C / NYC

C = Competent / NYC = Not Yet Competent

Student Declaration: I acknowledge the assessment process has been explained Assessor Feedback:
and agree to undertake assessment. I am aware of NIT’s appeals process, should
the need arise. I also understand that I must be assessed as ‘satisfactory’ in all parts _____________________________________________
of the assessment to gain a competent result for this unit of competency. I declare
that the work contained in this assessment is my own, except where
acknowledgement of sources is made. I understand that a person found responsible _____________________________________________
for academic misconduct will be subject to disciplinary action (refer to Enrolment
Acceptance Agreement).

I give permission for a copy of my marked work to be retained and reproduced for Assessor Signature: ____________________________
the purpose of review and validation.
Date: ____/_____/_____
Student Signature: ____________________________
Date: ____/_____/_____

Administrative use only

Entered onto Student Management Database ❑ ________________

Date Initials

ASSESSMENT COVER SHEET

SITXHRM001 Coach others in job skills
© Acacia Institute
 Assessment Task 1
SITXHRM001 Coach others in job skills
Written Test

Assessment Submission details:

1. Please include following details on the top of your assessment:

• Your Name
• Your Student Id
• Your Trainer’s name RAJDEEP SINGH
• Title of your Assessment
• Assessment Due Date
• Actual Submission Date
Please Note: Any changes in the assessment due date must be approved by your trainer.

2. This assessment can be hand written or in Microsoft word format. Following settings should be made for
this assignment to keep consistency among all the assessments:

Body text Page setup

• Font: Times New Roman • Top: 2.54 cm

• Font size: 12 point • Bottom: 2.54 cm
• Line spacing: Double • Left: 3.17 cm
• Text style: Normal • Right: 3.17 cm
• Header: 1.25 cm
• Footer: 1.25 cm

3. If hand written assessments are submitted, hand writing needs to be clear and legible.
4. Do not forget to attach the Cover Sheet at the front of the assessment.
5. Make sure you have signed the Cover sheet to declare this is your own work.
6. You can e-mail this assessment to your trainer’s e-mail address with following details:
In ‘subject’ mention your ‘student Id – Your name’.

Achieving Competence:

To be deemed competent in this assessment you must:

• Correctly address all of the assessment requirements as described in this task

• Correctly address all of the submission instructions
• Successfully complete the Assessment Questions
• Submit assessment on or before the due date with an assessment cover sheet

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Performance objective:

You need answer the entire question using information given to you from class and from your course material.

Assessment description:

You must provide a response to all questions in assessment Questions section.

Assessment Questions:

Question 1: What is the meaning of coaching? Provide some examples of commonly coached tasks?

Question 2: List 5 essential attributes of a good coach?

Question 3: Where does coaching occur? In what forms could coaching take place?

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Question 4: How is EEO legislation relevant in terms of providing coaching?

Question 5: Provide 4 examples of discriminatory behaviour relating to coaching or coaching provisions?

Question 6: How do learning styles or individual learning preferences affect the success of coaching?

Question 7: Provide 5 examples of how the need for coaching could be identified?

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Question 8: What is a training need?

Question 9: List the 5 steps involved in analysing training needs?

Question 10: Once the need for coaching has been identified you will need to start to prepare for coaching.
Which preparation steps does this include?

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Question 11: To make coaching effective, all specific details must be communicated. Who should be involved
and what information must be communicated?

Question 12: How could background information about a candidate assist in planning coaching strategies?

Question 13: An effective coaching session requires clearly planned approaches. How is this done and what
should the planning cover?

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Question 14: Why is it important to carefully select a time and place for coaching? What needs to be
considered?

Question 15: What are the essential requirements regarding underpinning knowledge for any coaching session?
Which organisational procedures related to specific tasks performed in the workplace should this include?

Question 16: The body of a coaching session will involve the actual coaching steps. List these 5 steps:

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Question 17: What corrective actions and feedback would you use during the coaching session and how would
you use them?

Question 18: What is the purpose of using open ended questions when conducting coaching?

Question 19: List 4 things you need to do at the conclusion of the coaching session. What should you discuss as
you summarise the coaching?

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Question 20: Which information should you provide to a candidate in terms of follow-up, monitoring or further
coaching?

Question 21: What is the purpose of monitoring after a coaching session? How is this done effectively?

Question 22: What are the reporting requirements for coaching sessions? What is the purpose of reporting?

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Question 23: Provide 4 examples of methods which could be used to evaluate your performance as a coach and
the success of your coaching?

Question 24: List and explain 6 examples of possible performance problems or difficulties which could arise
during coaching?

Question 25: How could you contribute to an open and inviting coaching environment through effective use of
communication? What would be required to achieve this?

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 Assessment Task 2
SITXHRM001 Coach others in job skills

Assessment Submission details:

1. Please include following details on the top of your assessment:

• Your Name
• Your Student Id
• Your Trainer’s name RAJDEEP SINGH
• Title of your Assessment
• Assessment Due Date
• Actual Submission Date
Please Note: Any changes in the assessment due date must be approved by your trainer.

2. This assessment can be handwritten or in Microsoft word format. Following settings should be made for this
assignment to keep consistency among all the assessments:

Body text Page setup

• Font: Times New Roman • Top: 2.54 cm

• Font size: 12 point • Bottom: 2.54 cm
• Line spacing: Double • Left: 3.17 cm
• Text style: Normal • Right: 3.17 cm
• Header: 1.25 cm
• Footer: 1.25 cm

3. If handwritten assessments are submitted, hand writing needs to be clear and legible.
4. Do not forget to attach the Cover Sheet at the front of the assessment.
5. Make sure you have signed the Cover sheet to declare this is your own work.
6. You can e-mail this assessment to your trainer’s e-mail address with following details:
In ‘subject’ mention your ‘student Id – Your name’.

Achieving Competence:

To be deemed competent in this assessment you must:

• Correctly address all of the assessment requirements as described in this task

• Correctly address all of the submission instructions
• Successfully complete the Assessment Questions
• Submit assessment on or before the due date with an assessment cover sheet

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Performance objective:

The purpose of this assessment is to assess you underpinning knowledge to complete the tasks outlined in the
elements and performance criteria for this unit of competency

Assessment description:

This assessment consists of 2 parts, Part A and Part B.

Part A

For the purpose of this assessment you are required to identify the coaching needs of 4 different colleagues and
prepare 4 coaching sessions of maximum 15 minute duration for each need identified. Coaching needs may vary
and can include e.g. precision cuts, specific preparation techniques for dishes, safe use of equipment; table
setting for different occasions, serviette folding; spot removal in housekeeping, making beds; preparing for
event registration/set-up etc. to name a few examples for possible coaching needs in various departments of
hospitality, tourism and events.

You are required to address all questions to achieve competence. Your trainer will provide you with instructions
for time frames and dates to complete this assessment.

• You are required to identify the coaching needs for 4 different colleagues in preparation for the practical
coaching sessions, where you are observing delivered these to the identified colleagues.

• Complete the table/profile for each coaching need below.

• Complete the corresponding “Coaching Session” Plans with duration of no more than 15 minutes for each
session, and attach these for each task/colleague to be coached.

• Answer all questions overleaf.

Part B

In this part of the assessment you are required to provide suggestions, supported by examples how

a) you will deal with and overcome performance problems during coaching sessions,
b) you will encourage further training and provide for application of the learnt skills as well as transferring
these skills to new tasks where applicable,
c) you will provide for monitoring of the learnt tasks to address performance problems or follow up on
coaching.

Once completed, carefully read the responses you have provided and check for completeness. Your trainer will
provide you with feedback and the result you have achieved.

The criteria set out in the checklist provide a general guideline for the details you need to provide for this
assessment for this assessment.

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Assessment Questions:
Part A: Identifying coaching needs and preparing for coaching

Coaching Candidate 1

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 1 completed with details and attached

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Coaching Candidate 2

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 2 completed with details and attached

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Coaching Candidate 3

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 3 completed with details and attached

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Coaching Candidate 4

Name: Location:

Reason for Coaching:

How was the need for coaching identified?

Which specific coaching needs were discussed with the colleague in need of coaching?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:

Session Plan 4 completed with details and attached

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Part B

Question 1: How will you deal with, and accordingly overcome, the following performance problems or
difficulties by providing applied examples or scenarios?

i. Breakdown in communication

ii. Shyness or lack of confidence

iii. Insufficient opportunity to practise

iv. Inappropriate circumstances for coaching

v. Lack of experience

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Question 2: How will you ensure that your colleagues will be able to apply the learnt skills to other tasks or
situations and how can you provide for this? Provide examples for each task you have delivered in your 4
coaching sessions?

Question 3: How will you provide for ongoing coaching processes, given that you work in a very busy
establishment?

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Date: _________ Time: _________ Duration: ____________ Location: ___________________

Coaching Session 1 (maximum Duration 15 minutes)

Training Objective Resources Time Activities

(What is to be achieved?)
Explanation:

Silent Demonstration:

Demonstration and Explanation:

Trainee Explanation:

Trainee Demonstration:

Trainee Practice:

Feedback:

Reporting Requirements:
Who? Why?
Date: _________ Time: _________ Duration: ____________ Location: ___________________

Coaching Session 2 (maximum Duration 15 minutes)

Training Objective Resources Time Activities

Explanation:

Silent Demonstration:

Demonstration and Explanation:

Trainee Explanation:

Trainee Demonstration:

Trainee Practice:

Feedback:

Reporting Requirements:
Who? Why?
Date: _________ Time: _________ Duration: ____________ Location: ___________________

Coaching Session 3 (maximum Duration 15 minutes)

Training Objective Resources Time Activities

Explanation:

Silent Demonstration:

Demonstration and Explanation:

Trainee Explanation:

Trainee Demonstration:

Trainee Practice:

Feedback:

Reporting Requirements:
Who? Why?
Date: _________ Time: _________ Duration: ____________ Location: ___________________

Coaching Session 4 (maximum Duration 15 minutes)

Training Objective Resources Time Activities

(What is to be achieved?)
Explanation:

Silent Demonstration:

Demonstration and Explanation:

Trainee Explanation:

Trainee Demonstration:

Trainee Practice:

Feedback:

Reporting Requirements:
Who? Why?
 Workflow Plan/End of Service Procedures/De-Brief

Communication (Who, About

Time Task (description) Equipment & WHS
What?)

End of Service Procedures/ Equipment/Systems Communication (Who, About

Reporting Requirements What?)

Post Service De-Brief Equipment/Systems Communication (Who, About

What?)

Workflow plan
© Acacia Institute
 Assessment Evaluation Tool
Unit Code & Unit Name SITXHRM001 Coach others in job skills

Assessment Type Written task & Quiz

Assessment Name AT 1

Student’s name & ID

Is Student able to demonstrate the following: Performance Criteria
Yes No
[1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3]
(1.1) Identify need for coaching based on a range of factors.
(1.2) Identify specific coaching needs through discussion with colleague and organise coaching sessions.
(2.1) Explain overall purpose of coaching to colleague.
(2.2) Explain and demonstrate specific skills.
(2.3) Communicate required knowledge and check colleague understanding.
(2.4) Advise organisational procedures for completing workplace tasks.
(2.5) Provide colleague with opportunity to practise skill and ask questions.
(2.6) Provide feedback in constructive and supportive manner.
(3.1) Monitor progress of new workplace skills and provide supportive assistance.
(3.2) Report progress to the appropriate person.
(3.3) Identify performance problems or difficulties with coaching and rectify or refer to appropriate person for follow-up.
Is Student able to demonstrate the following: Knowledge Evidence [1, 2, 3, 4, 5, 6] Yes No
(1) Communication techniques suitable to a workplace training context
(2) Objectives and scope of the coaching
(3) Factors which impact need for coaching:
• direction from colleagues
• own observation and workplace experience
• request for coaching from colleagues to be coached
(4) key principles of training:
• explanation
• demonstration
• review
• listening to trainee explanation
• observing and evaluating trainee demonstration
• providing feedback
(5) Legislative work health and safety and hygiene requirements
(6) Possible causes of performance problems or difficulties:
• breakdown in communication
• inappropriate circumstances for coaching
• insufficient opportunity to practice
• language or cultural barriers
• shyness or lack of confidence

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 Assessor name: Assessment date:

Assessor signature:

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 Assessment Evaluation Tool
SITXHRM001 Coach
Unit Code & Unit Name
others in job skills
Assessment Type Role play observation
Assessment Name AT 2
Student’s name & ID
Is Student able to demonstrate the following: Performance Evidence [1, 2, 3, 4] Yes No
(1) Provide effective on-the job coaching to four different colleagues
(2) Address identified performance problems or difficulties experienced by colleagues in each of
the above coaching sessions and rectify or refer as appropriate
(3) Evaluate colleagues’ performance and provide constructive feedback as part of above
coaching sessions
(4) Demonstrate the following during each of the above coaching activities:
• clear communication and demonstration of the organisational tasks
required of the colleague
• completion of training within commercial time constraints
• application of the key principles of training
Is Student able to demonstrate the following: Performance Criteria [1.1, 1.2, 1.3, 2.1, 2.2, 2.3,
Yes No
2.4, 2.5, 2.6, 3.1, 3.2, 3.3]
(1.1) Identify need for coaching based on a range of factors.
(1.2) Identify specific coaching needs through discussion with colleague and organise coaching
sessions.
(2.1) Explain overall purpose of coaching to colleague.
(2.2) Explain and demonstrate specific skills.
(2.3) Communicate required knowledge and check colleague understanding.
(2.4) Advise organisational procedures for completing workplace tasks.
(2.5) Provide colleague with opportunity to practise skill and ask questions.
(2.6) Provide feedback in constructive and supportive manner.
(3.1) Monitor progress of new workplace skills and provide supportive assistance.
(3.2) Report progress to the appropriate person.
(3.3) Identify performance problems or difficulties with coaching and rectify or refer to
appropriate person for follow-up.
Is Student able to demonstrate the following: Knowledge Evidence [1, 2, 3, 4, 5, 6] Yes No
(1) Communication techniques suitable to a workplace training context
(2) Objectives and scope of the coaching
(3) Factors which impact need for coaching:
• direction for colleagues
• own observation and workplace experience

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SITXHRM001 Coach others in job skills
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 • request for coaching from colleagues to be coached
(4) key principles of training:
• explanation
• demonstration
• review
• listening to trainee explanation
• observing and evaluating trainee demonstration
• providing feedback
(5) Legislative work health and safety and hygiene requirements
(6) Possible causes of performance problems or difficulties:
• breakdown in communication
• inappropriate circumstances for coaching
• insufficient opportunity to practice
• language or cultural barriers
• shyness or lack of confidence

Coaching Session

Criteria’s S NYS Comments

Establishes rapport with the colleague
Communicates the requirements for the coaching session
The specific skill is explained
The workplace is prepared in a hygienic manner
The workplace is prepared to meet WHS requirements
The WHS requirements are instructed and confirmed
Gaps in WHS are explained and demonstrated
The task is broken into steps
The individual steps are explained
Individual steps are demonstrated
The required knowledge is communicated and checked
Colleague is provided with opportunity to practice each task step
Active questioning is employed to invite questions and answers from colleague
Constructible feedback is employed at all times
Where corrective action is required colleague is instructed accordingly
WHS is maintained throughout coaching
Hygiene is maintained throughout coaching as applicable
Colleague manages to perform new tasks
Identifies shyness/communication problems and takes pro-active action
Communication employed during coaching provides for friendly
interaction/promotes engaged learning/training
Motivates colleague to achieve further tasks through supportive actions and
constructive feedback
Applications for new skill(s) are explained
Opportunities for further practice are explained
Timeframe for monitoring is suggested
Provisions for further monitoring and communication are established
Outlines the reporting requirements for coaching session as relevant /according to

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organisational procedures
Evaluates own performance and suggests ways for improvement
Coaching methods employed improve over the course of the instances delivered

Assessor name: Assessment Date:

Assessor signature:

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SITXHRM001 Coach others in job skills
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