2023 Inspire MKT h1 Brief
2023 Inspire MKT h1 Brief
2023 Inspire MKT h1 Brief
WHERE WE WANT TO GO
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WHAT WE HAVE NOW
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OUR LAUNCH AMBITION IN 2022
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OUR BUSINESS ACHIEVEMENTS IN 2022
1 Attracted 294,695 customers to join the Inspire program from 15th Aug
Introduce Thuy Tien as 1st Engaged with many online activities across TCB Unique Social
Techcombank Inspire BA fanpage, KOL page, banking communities Reach Engagements
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CRAFTING THE BRAND WORLD OF INSPIRE
AND MASSIVELY LAUNCHING TO BUILD STRONG AWARENESS
Diverse creative assets, spread across both online & offline channels
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QUICK GLANCE AT OUR WHY NOT MV LAUNCH
TOTAL ENGAGEMENT
PAID EARNED
1,052,935 1,933,124
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QUICK REPORT ON BANKRISTA CITY TOUR
IN 25-DAY LAUNCH, THE BANKRISTA TRUCK HAS ATTRACTED MORE THAN 30K CUSTOMER REACH IN 32 SPOTS VISITED
HELPS TO INCREASE NEARLY 8,000 NEW TRIALS TO INSPIRE PROGRAM
THANKS TO HIGHLANDS SPONSORSHIP, WE EARNED 500 MIL VND FOR 9,000 FREE DRINKS
TOTAL MEDIA REACH TOTAL OFFLINE REACH TOTAL ENGAGEMENT TOTAL TRIAL CHECK-IN FB NEW CASA HIGHLANDS DRINKS
2,973,185 32,396 9,974 8,322 773 438 9066
INSPIRE MKT PLAN Q1.23
MKT Objectives Intensively building brand awareness for TECHCOMBANK Educating the products and offerings for ETB/NTB. Associating Inspire offerings to everyday
INSPIRE and amplifying the “why not?” spirit moments that enriches customers’ life experience via intensive communications
And Action Plan
20MIL IMPRESSIONS
Digital Media | Branded MV Digital Media | Series iTVC (Product focus)
Facebook, TikTok & Youtube amplification Facebook, TikTok & Youtube amplification
KEY PRODUCT
08 Unique Debit Cards with Inspire Logo Launch
LAUNCH & Amplify across all social media & owned channels
OFFLINE ACTIVITIES
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WHERE DO WE WANT TO GO
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OUR DESTINATION IN 2023
542,268 (+30%)
418,482 (+42%) Qualified customers
294,695 (+49%) Qualified customers
Qualified customers
197,523
Qualified customers
Started 15th Aug, 22 Relaunched Q4, 22 Landing H1, 2023 Landing H2, 2023
“We now understand the values “We believe this is the tier/bank
“We know Techcombank has
of Techcombank Inspire that we belong to and wish to
just released a new brand
through the products & have a long-term connection
called INSPIRE”, but we don’t
offerings it brings, to enable us through the values & emotions
know exactly what it is and
a fast track to our specific it deliver, we advocate Inspire
Customer what can be beneficial for us?
POV achievements in our life” to our dear communities”
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COMPETITOR LANDSCAPE
Before TCB Inspire, only VPBank is the one that has packaged and strongly communicated
synchronous solutions for the MAFF tier (known in the market as VP Prime+).
10/2021 6/2022
During first launch, Prime+ has just been 8 months since launching, VP Prime+ have not
only introduced through PR channel at invested huge budget on communications.
minimal scale. There were two key activities to promote:
1. Using instant cashback (30k) to push new
The solution is appreciated with specific, acquisitions.
comprehensive products for each customer 2. Building awareness for new PrimeSavings
groups. Focusing on LAN, business product with x1.2 interest for first month for
lending, car lending, Prime+ credit double on specific days. Using Quang Dai
cards, PrimeSaving, Smart Banca. & Suni Ha Linh as influencers to promote
brand story of “not born at finish line & try
hard”.
10/2022 7/2022
To celebrate 1st VPBank started to invest more
birthday, VP in branding for Prime+ as seen
Prime+ launched potential in MAFF segment
a small promotion bouncing back after covid by its
focus on exclusive sponsorship in “Big
cashback scheme Song Big Deal“ show. Using
on TD, New CA, the winning spirit of young
Credit card. artists to promote brand story
As seen through timeline, VPBank is starting to shift their focus on Prime+ solution and can be accelerated
more in Y23, it can be considered as direct competitor to Techcombank Inspire on MAFF Tier. 17
COMPETITOR LANDSCAPE
Beside VPBank, there’s no other banks that has packaged synchronous solutions for the MAFF tier. But there are some banks start to notice this
segments and develop consumer-centric products that fits young typologies. Especially the payment solutions, with CASA , Credit cards & Mobile…
MB Bank with hybrid cards that combines TPBank utilizes its technology platforms
SCB recently shifts their focus on younger
credit & debit solution. Launching card to promote for “banking my own way” key
generation by launching new card collections with
design under zodiac, horoscope & poker message with signature nickname
beautifully designed & customized horoscope
card themes that attracts lots of young account, diverse credit card designs,
theme. The product is highly focused with huge
NTB customers livebank ATM,…
media budget from SCB and helps the bank to
attracts a lot of NTB users. 18
COMPETITORS IS MORE AND MORE INTENSIVE IN
COMMUNICATING CUSTOMIZED MESSAGES &
SERVICES TO YOUNG GENERATION AND THEY
ARE HIGH RESPONSIVE AS WELL
Approach Techcombank Inspire as a full-service
banking experience for Lower AFF/Mass AFF
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Customer Analysis
MAFF Segment
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MAFF Customer Review
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SELECTED TENSION Persona 1A: Consumption-led – Personal leisure spending
AND HUMAN TRUTH
Attitudes, needs, behaviours and tensions/ expectations toward life
Their attitudes and needs Tensions/ expectations
ꟷ High need for personal leisure, proactively satisfy all personal needs ꟷ Challenges to balance
ꟷ Interested in and updated with current trends (82%) (consumer goods, technology, spending and to avoid
fashion) overspending, while still
allowed to satisfy
Yến Their behaviours and habits
ꟷ Generous in spending (93%), not pressuring themselves with preserving or increasing
personal leisure needs
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OWNABLE BRAND PROPOSITION
Live for the moments that truly matter; live life richly isn’t
just about wealth creation, it’s for the memories that
make us smile.
To freely be ourselves, go after our goals and dreams.
To embrace the diversity and different ways of life, goals,
and ambitions, Techcombank Inspire aims to be a flexible
and supportive financial partner for all clients, helping
them to overcome challenges and achieve their goals.
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BRAND TASKS ARE TO DELIVER STRONG FOOTPRINTS IN CUSTOMER’S MIND THROUGH
KEY ACTIONS TO BUILD MEANINGFUL AWARENESS, REPUTATION AND ENGAGEMENT
Enhance the brand story of Techcombank Inspire by utilizing its brand 1. Vision & leadership: Build up and introduce Inspire Care program
values to attract and retain customers on their preferred platforms: • Enhance Techcombank Inspire's pioneering role in helping focusing on 02 core values:
• Diversity & humility to respect difference in everyone young people maximize their financial resources to achieve 1. Exclusive privileges for Inspire customers at
• Inspired & ambition to lead the initiative, to make an impact their dreams Techcombank & strategic partners. We can
• Positivity & joy to realize every aspiration of life • Leverage the role of brand ambassador to inspire and create a new platform like an e-commerce
Strongly promote CVPs to attract and motivate customer join motivate target customer merchant (ex: Lazada) so that customer can
Key Strategy Techcombank Inspire trial program to increase brand understanding &
engagement:
2.
•
Brand emotional appeal and coverage:
Emotional appeal: Strongly focus on building up brand
collect, earn and redeem point as they want.
• Music: Ticket for liveshow,
• Optimal saving and simplified payment solutions - digitally trust and good feeling from target customer through real & • Sport: discount voucher
enabled platform: raw brand story/message, real cases and experience events • Travel: discount voucher
o Optimize payments into savings: Round – up, Auto Sweeping + Partial • Media coverage: Maximize brand visibility in the digital, • Fashion: discount voucher
withdraw... branch and partnership platforms 2. Establishing and engaging a dedicated
o Specific card functions & rewards for Ecommerce, Health & Wellness 3. Social responsibility & sponsorship community for Techcombank Inspire
o Diversified payment methods for everyday payment
• CSR: Involves environmental responsibility and support for customers, thereby increasing customer loyalty
o Sub account (with 4-6 account created)
o Extension account with My cash with free interest period young community to leverage brand reputation with target and engagement
• Simple and intuitive mobile banking: Provide a personal finanical customer
management tool that allow customer to control their spending by • Sponsorship: Collab with big brand to run event/activities
categorisation series to increase brand awareness and association with
• Compelling rewards program tied with various platforms and target customer
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partners
WHAT WE NEED TO GET THERE
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1/ CONSTANTLY IMPROVING OUR KEY OFFERINGS & INTRODUCING NEW
CVPS TO KEEP OUR LINK WITH CUSTOMERS’ PREFERENCES
Enjoy your new financial solutions Unleash your own potential to make your
that designed around you to live your dream come true with Techcombank Inspire:
life in your way:
• Simple access through the mobile banking
• Unlimited Debit card cash back up app to TCBS and a full suite of simple digital
to 2% LIVE THE ORDINARY BUILDING UP A investing tools, including lucky horoscope
• No fees across all products LIFE TO THE FULLEST. CAREER OF MY OWN trading days:
• Extend financial limit with My Cash
WHY NOT? WHY NOT? o Trading investment products (i.e. CD Bao
• Payment competitive Loc, Fund):
promotions with strategic TCB’s o Grow assets efficiently with diversified
partnership investment solutions:
Access to diversified funds (Mutual Funds)
• EARN beyond point via everyday
banking transaction with higher tier
Techcombank Inspire o
from others (e.g., Vina Capital, Dragon
to higher earn rate and benefits Live life richly Capital, SSI)
• Point REDEEMTION options at wider • Diversity & humility o Investment dashboard
strategic network and through a • Access to market leading investment ideas
• Inspired and funds from our partner, TCBS
seamless digital experience
• Positivety & joys • Greater rates on a range of TD and CD
savings products
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2/ KEEP THE HEAT WITH A BIG CAMPAIGN TO STRENGTHEN BRAND
POSITIONING “LIVE LIFE RICHLY” AND DELIVER BRAND PROMISES TO LIFE
MKT Strengthen Techcombank Inspire’s positioning by leveraging brand’s core values, associating with relevant inspiring platforms that’s
OBJECTIVE connected with targeted customers and delivering brand promises deeper through new CVPs
TARGET
Consumption-led Single Consumption-led Married
AUDIENCES
CORE
N/A N/A
INSIGHTS
FEATURED Live the ordinary life to the fullest. Take care your family in your way. Why Building up a career of my own why not?
CONTENT
Why not? not?
DIRECTION
COMMERCIAL
Increase EOP Inspire Customers +50K
OBJECTIVES
BUDGET 30B VND. Inclusive of: paid media, sponsorship, CSR, strategy & creative, productions & communications,…
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3/ MAINTAIN ALWAYS-ON COMMUNICATION ACROSS PLATFORMS IN A
WAY THAT CONNECTS AND ENGAGES WITH CUSTOMERS
MKT - To keep educating the products and offerings, new features (CVPs) for ETB/NTB. Associating Inspire offerings to everyday moments that
OBJECTIVE helps enrich customers’ life experience and builds spontaneous awareness
- To strengthen the relationship with customers, activate 1 st party data with SEM, through that recruit new trials and NTB to the program.
TARGET
AUDIENCES & Consumption-led Single (40%) Consumption-led Married (60%)
ALLOCATION
FEATURED Personalized banking experience to let you Unleash your own potential and Optimize financial
CONTENT Creating value to maximize your life in your way
live the ordinary life to the fullest resource to make your dream come true
DIRECTION
COMMERCIAL
Increase EOP Inspire Customers +10K/MONTH
OBJECTIVE
BUDGET 2 BIL VND / MONTH. Inclusive of: paid media, sponsorship, strategy & creative, productions & communications,…
+1 wk +2 wk +3 wk +2 wk
Brief to Agency Agency 1st Proposal Revised 2nd Finalized Plan Campaign Kick Off
09.01 16.01 W1 Feb W4 Feb 15.03
+1 wk +2 wk +2 wk
Brief to Agency Agency 1st Proposal Finalized Plan Campaign Kick Off
09.01 16.01 W1 Feb 15.02
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DEAR INSPIRERS!
ARE YOU READY FOR 2023?
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