2009 Ostomy - Care - Management

Ostomy Care and Management
Clinical Best
Practice Guidelines
AUGUST 2009
BEST PRACTICE GUIDELINES • w w w. r n a o . o r g 1

Disclaimer
These guidelines are not binding on nurses or the organizations that employ them. The use of these guidelines should be
flexible based on individual needs and local circumstances. They neither constitute a liability nor discharge from liability.
While every effort has been made to ensure the accuracy of the contents at the time of publication, neither the authors nor
the Registered Nurses’ Association of Ontario (RNAO) give any guarantee as to the accuracy of the information contained
in them nor accept any liability, with respect to loss, damage, injury or expense arising from any such errors or omission
in the contents of this work.
Copyright
With the exception of those portions of this document for which a specific prohibition or limitation against copying
appears, the balance of this document may be produced, reproduced and published in its entirety, without modification,
in any form, including in electronic form, for educational or non-commercial purposes. Should any adaptation of the
material be required for any reason, RNAO written permission must be obtained.
Appropriate credit or citation must appear on all copied materials as follows:
Registered Nurses’ Association of Ontario.(2009) Ostomy Care and Management. Toronto, Canada. Registered Nurses’
Association of Ontario.
This Program is funded by the Ministry of Health and Long-Term Care.
Contact Information
Registered Nurses’ Association of Ontario
158 Pearl Street, Toronto, Ontario M5H 1L3
Website: www.rnao.org/bestpractices
2 R E G I S T E R E D N U R S E S ’ A S S O C I AT I O N O F O N TA R I O
Greetings from Doris Grinspun,

Executive Director Registered Nurses’ Association of Ontario
It is with great excitement that the Registered Nurses’ Association of Ontario (RNAO) presents
this guideline, Ostomy Care and Management, to the health care community. Evidence-based practice
supports the excellence in service that nurses are committed to delivering in our day-to-day practice.
RNAO is delighted to provide this key resource to you.
RNAO offers its heartfelt thanks to the many individuals and institutions
that are making our vision for Nursing Best Practice Guidelines (BPGs) a
reality: the Government of Ontario for recognizing our ability to lead the
program and providing multi-year funding; Irmajean Bajnok, Director,
RNAO International Affairs and Best Practice Guidelines (IABPG) Pro-
grams, for her expertise and leadership in advancing the production of the
BPGs; each and every Team Leader involved, and for this BPG in particular
– Kathryn Kozell – for her superb stewardship, commitment and, above
all, exquisite expertise. Also thanks to Rishma Nazarali, RNAO’s IABPG
Program Manager, for her intense work to see that this BPG moved from
concept to reality. A special thanks to the BPG Panel – we respect and
value your expertise and volunteer work. To all, we could not have done this without you!
The nursing community, with its commitment and passion for excellence in nursing care, is providing the
knowledge and countless hours essential to the development, implementation, evaluation and revision
of each guideline. Employers have responded enthusiastically by nominating best practice champions,
implementing and evaluating the guidelines and working towards a culture of evidence-based practice.
Successful uptake of these guidelines requires a concerted effort from nurse clinicians and their health
care colleagues from other disciplines, from nurse educators in academic and practice settings and
from employers. After lodging these guidelines into their minds and hearts, knowledgeable and skill-
ful nurses and nursing students need healthy and supportive work environments to help bring these
guidelines to practice actions.
We ask that you share this guideline with members of the interdisciplinary team as there is much to learn
from one another. Together, we can ensure that the public receives the best possible care every time they
come in contact with us. Let’s make them the real winners in this important effort!
Doris Grinspun, RN, MScN, PhD(c), O. ONT.

Executive Director
Registered Nurses Association of Ontario

Table of Contents
BACKGROUND
How to use this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Purpose and Scope. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Summary of Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Interpretation of Evidence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Development Panel Members. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Stakeholder Acknowledgement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Background Context. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
R E C O M M E N D AT I O N S
Core Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Practice Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Education Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Organization & Policy Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Research Gaps and Future Implications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Evaluation/Monitoring of Guideline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Implementation Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Process for Update/Review of Guideline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

REFERENCES
Reference List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Bibliography. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
APPENDICES
Appendix A: Glossary of Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Appendix B: Glossary of Clinical Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Appendix C: Guideline Development Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Appendix D: Process for Systematic Review/Search Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Appendix E: Sample Ostomy Teaching Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Appendix F: Sexuality Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Appendix G: Sample Assessment Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Appendix H: Medication and Ostomy Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Appendix I: Nutritional Management Tips in Ostomy Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Appendix J: Ostomy Teaching Flow Sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Appendix K: Ontario Chapter, United Ostomy Association of Canada. . . . . . . . . . . . . . . . . . . . . . 97
Appendix L: Resource Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Appendix M: Ostomy Care Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Appendix N: Special Needs and Care Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Appendix O: Ostomy Product List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Appendix P: Recommended Ostomy Educational Program Content for Health-Care Providers. . . 106
Appendix Q: Erikson’s Developmental Stages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Appendix R: Recognized Educational Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Appendix S: Charter of Ostomates Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Appendix T: Description of the Toolkit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

How to Use this Document

BACKGROUND
This nursing best practice guideline is a comprehensive document providing resources

necessary for the support of evidence based nursing practice. The document needs to be reviewed and
applied, based on the specific needs of the organization or practice setting/environment, as well as the
needs and wishes of the client. Guidelines should not be applied in a “cookbook” fashion but used as
a tool to assist in decision making for individualized client care, as well as ensuring that appropriate
structures and supports are in place to provide the best possible care.
Nurses, other health care professionals and administrators who are leading and facilitating practice
changes will find this document valuable for the development of policies, procedures, protocols,
educational programs, assessment and documentation tools, etc. It is recommended that the nursing
best practice guidelines be used as a resource tool. Nurses providing direct client care will benefit from
reviewing the recommendations, the evidence in support of the recommendations and the process
that was used to develop the guidelines. However, it is highly recommended that practice settings/
environments adapt these guidelines in formats that would be user-friendly for daily use. This guideline
has some suggested formats for such local adaptation and tailoring.
Organizations wishing to use the guideline may decide to do so in a number of ways:
a) Assess current nursing and health care practices using the recommendations
in the guideline.
b) Identify recommendations that will address identified needs or gaps in services.
c) Systematically develop a plan to implement the recommendations using associated tools
and resources.
The RNAO is interested in hearing how you have implemented this guideline. Please contact us to share
your story. Implementation resources will be made available through the RNAO website to assist
individuals and organizations to implement best practice guidelines.
Purpose and Scope
BACKGROUND
Best practice guidelines are systematically developed statements to assist practitioners’ and
clients’ decisions about appropriate health care (Field & Lohr, 1990).
This guideline provides evidence-based recommendations for Registered Nurses and Registered
Practical Nurses related to the assessment and management of people with colostomies, ileostomies
and urostomies, including the assessment and management of the peristomal skin.
This guideline will focus on three areas of care: pre-operative, post-operative, and follow-up. All indi-
viduals with ostomies, across the continuum of care, including the needs of the family and caregiver,
will be addressed.
It is intended that this guideline will be applicable to all domains of nursing including clinical, ad-
ministration and education.

Summary of Recommendations
BACKGROUND
Core Recommendations
RECOMMENDATION *Level of Evidence
1 Develop a therapeutic relationship with the client and family. III
2 Perform a comprehensive assessment of the client/family that includes: a) history and physical;
b) psychosocial (coping and adaptation, altered body image, impaired quality of life, sexuality
and sexual concerns); and c) cultural, spiritual and religious norms. III
3 Consult with interdisciplinary team members for assessment and intervention as needed for
all clients requiring, or who already have, an ostomy. IV
4 Design a mutually acceptable plan of care between the client/family and all health-care
providers, which optimizes health and self-efficacy in ostomy management. III
Practice Recommendations: Pre-Operative Phase
RECOMMENDATION Level of Evidence
5 Pre-operative education should be provided to all clients and families requiring ostomy surgery. Ib
6 Stoma site marking should be performed on all clients undergoing ostomy surgery. IIa
7 Explore the potential impact of ostomy surgery on intimacy and sexual functioning with
the client/partner. Ia
8 Progressive Muscle Relaxation Therapy (PMRT) should be offered to clients undergoing

ostomy surgery as part of routine care. Ib
*See page 11 for an interpretation of evidence.
BACKGROUND
Practice Recommendations: Post-Operative Phase
9 Assess the stoma immediately post-operatively and the stoma/peristomal skin condition with
each appliance change using a validated classification tool to monitor for complications. IV
10 Identify risk factors that influence stomal and peristomal complications. III
11 Review the client’s medication profile to ensure that maximum absorption and effectiveness
will be achieved in relation to the type of ostomy. IV
12 Avoid insertion of a glycerin suppository into a colostomy in order to aid evacuation of effluent. Ib
13 Counselling by a Registered Dietician should be performed for clients with an ostomy who are
at risk for, or who develop, nutritional complications. IIa
14 Prepare the client and family by teaching the minimum skill set specific to their needs prior
to discharge from hospital. IV
15 Discharge the client and family with home care support. Ib
16 Ensure that the ostomy plan of care is individualized to meet the needs of the client and family. IV
17 A ssessment and follow-up by an Enterostomal Therapy Nurse (ETN) are recommended for the client
and family after ostomy surgery to decrease psychological distress, promote optimal quality of life
and prevent complications. IIb
18 Educate client and family members to recognize complications affecting the stoma and peristomal skin. IV
19 Colostomy irrigation may be implemented as a safe and effective method for the management
of descending or sigmoid colostomies for select adult clients. III

Education Recommendations

BACKGROUND
20 Ostomy education for all levels of health-care providers should be a systematic, client-centred
process, provided in both academic and workplace venues. IV
21 Consult ETNs in the development of ostomy educational programs that target appropriate
health-care providers, clients, family members and caregivers. IV
Organization & Policy Recommendations
22 Organizations should utilize a credentialed ETN for policy development and program management. IV
23 All clients with ostomies, and their families, should have access to comprehensive education. IV
24 A mechanism must be in place for the transfer of information between care settings to
facilitate continued education and clinical support of the client. IV
25 Practice settings must have access to an interdisciplinary team of knowledgeable and skilled
health professionals to address quality care in ostomy management. IV
26 Nursing best practice guidelines can be successfully implemented only where there are IV
adequate planning, resources, organizational and administrative support, as well as appropriate
facilitation. Organizations may wish to develop a plan for implementation that includes:

n An assessment of organizational readiness and barriers to implementation, taking into
account local circumstances.

n Involvement of all members (whether in a direct or indirect supportive function) who will
contribute to the implementation process.

nO ngoing opportunities for discussion and education to reinforce the importance of best practices.
n Dedication of a qualified individual to provide the support needed for the education
and implementation process.

n Ongoing opportunities for discussion and education to reinforce the importance of best practices.

n Opportunities for reflection on personal and organizational experience in implementing guidelines.
Interpretation of Evidence
BACKGROUND
Levels of Evidence
Ia Evidence obtained from meta-analysis or systematic review of randomized controlled trials.
Ib Evidence obtained from at least one randomized controlled trial.
IIa Evidence obtained from at least one well-designed controlled study without randomization.
IIb Evidence obtained from at least one other type of well-designed quasi- experimental study, without randomization.
III Evidence obtained from well-designed, non-experimental descriptive studies, such as comparative studies,
correlation studies and case studies.
IV Evidence obtained from expert committee reports or opinions and/or clinical experiences of respected authorities.
Adapted from SIGN 50: A Guideline Developer’s Handbook (2008)

Development Panel Members

BACKGROUND
Kathryn Kozell, RN, MScN, APN(AC), Louise Forest-Lalande, RN, MEd, ETN
CETN(c) Consulting Manager in Nursing Sciences
Team Leader CHU Sainte-Justine
Past President, CAET Montréal, Québec
Coordinator of Quality Initiatives
London Health Sciences Centre Dr. Mikel Gray, RN, PhD, FNP, PNP, CUNP,
London, Ontario CCCN, FAANP, FAAN
Professor, Nurse Practitioner
Helen Abrams, RD, CNSD Department of Urology and School of Nursing,
Registered Clinical Dietitian University of Virginia
University Hospital Charlottesville, Virginia, USA
London Health Sciences Centre
London, Ontario Connie Lynne Harris, RN, MSc, ETN
Senior Clinical Specialist: Ostomy Wounds
Patti Barton, RN, PHN, CETN(c) CarePartners
Clinical and Education Lead Waterloo, Ontario
Specialty ET Services
Toronto, Ontario Virginia McNaughton, RN, MPA,
CETN(c)
Nancy Bauer, HBA, HB Admin, RN, ETN Advanced Practice Consultant
RNAO Champion Facilitator Wound, Ostomy, Continence
Registered Nurses’ Association of Ontario Saint Elizabeth Health Care
Toronto, Ontario Markham, Ontario
Ruth Best, RN, BA, ETN Debbie Miller, RN, BScN, MN, APN(AC),
Skin Wound, Ostomy Nurse Clinician CETN(c)
London Health Sciences Centre Ostomy Specialty Practitioner
London, Ontario Sunnybrook Health Sciences Centre
Toronto, Ontario
Karen Bruton, RN, BScN(c), ETN
Clinical Resource Nurse Susan Mills-Zorzes, RN, BScN, MDE,
Northumberland Hills Hospital CWOCN, CETN(c)
Cobourg, Ontario Director, CAET Enterostomal Therapy
Nursing Education Program; Enterostomal
Helen Fatum, RN, BScN, ETN Therapy Nurse
Enterostomal Therapist/Patient Educator St. Joseph’s Care Group
North Bay General Hospital Thunder Bay, Ontario
North Bay, Ontario
BACKGROUND
Nancy Parslow, RN, CETN(c) Samantha Mayo, RN, MN
Wound Specialty Nurse Research Assistant
Southlake Regional Health Centre Registered Nurses’ Association of Ontario
Newmarket, Ontario Toronto, Ontario
Colleen Simpson, RN, BScN Rishma Nazarali, RN, BScN, MN

Staff Nurse Program Manager, Best Practice Guidelines
Elm Grove Living Centre Registered Nurses’ Association of Ontario
Toronto, Ontario Toronto, Ontario
Catherine Wood, BMOS

Program Assistant
Registered Nurses’ Association of Ontario
Toronto, Ontario
Declarations of interest and confidentiality were made by all members of the guideline development
panel. Further details are available from the Registered Nurses’ Association of Ontario.

Stakeholder Acknowledgement
BACKGROUND
Stakeholders representing diverse perspectives were solicited for their feedback and the Registered Nurses’
Association of Ontario wishes to acknowledge the following for their contribution in reviewing this Nursing
Best Practice Guideline:
Name, credentials Title, orgAnization, city, province
Deborah Abner, RN, BSc, MScN(A), ETN Enterostomal Therapy Nurse Clinician, MUHC – Royal Victoria
Hospital, Montréal, Québec
Sylvia Alloy-Kommusaar, RN Supervisor, Extendicare Van Daele, Sault Ste. Marie, Ontario
Jacqueline Baptiste-Savoie, RN, Wound and Ostomy Nurse Clinician,

BScN, WOCN, CIC The Scarborough Hospital, Scarborough, Ontario
Jo-Anne Billings, RN RN, Ambulatory Care; Primary Nurse, Urology Clinic, The Credit
Valley Hospital, Mississauga, Ontario
Di Bracken, BA, BEd President, Ostomy Toronto; Immediate Past President, IOA;
Past President, UOAC, Ostomy Toronto, Toronto, Ontario
Mona Burrows, RN(EC), Professor, St. Lawrence College/Laurentian University BScN

BScN, MSN, PHCNP Collaborative Program, Cornwall, Ontario
Stephanie Chadwick, RN, Wound Care & Ostomy Consultant,

BScN, ET, MSc(c), IIWCC St Joseph’s Health Centre, Toronto, Ontario
Debra Clarke, RN Team Leader, 2B, Medical-Surgical, Northumberland Hills

Hospital, Cobourg, Ontario
Carol T. Coker, MSN, ARNP, CWOCN President/CEO, CTC Healthcare Consulting, Inc.,
Pembroke Pines, Florida, USA
Suzanne Collins, RN, MS, Clinical Specialist, Mölnlycke Health Care, Charlotte,
CWOCN, DAPWCA North Carolina, USA
Lynn Cowdrey-Carroll, MSW, RSW Surgical Care Social Worker, London Health Sciences Centre,
London, Ontario
Gail Creelman, RN, ET Enterostomal Therapist, IWK Health Centre, Halifax, Nova Scotia
Heidi H. Cross, RN, MSN, FNP-BC, CWOCN Wound & Ostomy Nurse Practitioner, SUNY Upstate Medical
University Hospital, Syracuse, New York, USA
Mike D’Orazio, ET, MMgt Owner-Consultant, Ostomy Associates, Broomall, Pennsylvania, USA
Michelle DaGloria, RN Clinical Educator, Professional Practice Lead, Medicine, Guelph

General Hospital, Guelph, Ontario
Barbara Dale, RN, CWOCN, CHHN Director of Wound Care, Quality Home Health, Livingston,
Tennessee, USA
Diane Grégoire, RN, ET, BScN, MScN Spina Bifida Coordinator, Children’s Hospital of Eastern Ontario
Ottawa, Ontario
BACKGROUND
Lisa Hegler, RN, BSN, CWOCN Enterostomal Therapist Nurse, Providence Health
(St. Paul’s Hospital), Vancouver, British Columbia
Kelly Heron, RN, BScN, CWCN, COCN, ET Clinical Practice Manager – Surgery, Enterostomal Therapist,
Windsor Regional Hospital, Windsor, Ontario
Jo Hoeflok, RN, BSN, MA, ET, CGN(C) Advanced Practice Nurse, Gastroenterology/General Surgery
St. Michael’s Hospital, Toronto, Ontario
Jennifer Huitson, RN, BScN, MDE Surgical Educator, Ross Memorial Hospital , Lindsay, Ontario
Nathan Kelly, BScN Student Student, Brock University, St. Catharines, Ontario
Rhoda Kelly-Voogjarv, RB, BSN, ET Office Nurse, Dr. Harry M. Voogjarv Medical Professional
Corporation, Timmins, Ontario
Lori King Consumer Representative, North Bay, Ontario
Lisa Kirk, RN, BSN, CWOCN Registered Nurse, CWOCN, Riley Hospital for Children, Indianapolis,
Indiana, USA
Ann Klein, RN, BScN, ETN Wound/Ostomy Specialist, Surgical Services, Southlake Regional
Health Centre, Newmarket, Ontario
Jane Korver, RN, BAS, CWOCN In-house Wound/Ostomy Nurse, Mercy Medical Center,
Cedar Rapids, Iowa, USA
Lee Ann Krapfl, BSN, RN, CWOCN Wound/Ostomy Nurse Specialist, Mercy Medical Center,
Dubuque, Iowa, USA
Lisa C. Lynch, RN Team Leader – Surgery Unit, Queensway Carleton Hospital,

Ottawa, Ontario
Antonini Mario, ET Nurse Enterostomal Therapy Nurse, Local Health Authority 11 Empoli,
(Italy), Empoli, Italy
Lina Martins, MScN, ET Clinical Nurse Specialist, Enterostomal Therapy Nurse Skin,
Wound, Ostomy Team (SWOT), London Health Sciences Centre,
London, Ontario
Joan A. McInerney, MSN, RN-BC, CWOCN WOC Nurse Coordinator, NCH Healthcare System,
Naples, Florida, USA
Estrella C. Mercurio, BSN, RN, Care & Service Manager, ParaMed Home Health Care,
MA, GNC(c), ET Toronto, Ontario
Faye Militante, RN, BSN, ET, CWON Enterostomal Therapist RN, Providence St. Vincent Medical
Center, Portland, Oregon, USA
Susan S. Morello, BSN, RN, CWOCN, CBN Clinical Coordinator, Sizewise, Kansas City, Missouri, USA
Elise Nielsen, RN, BSN, ET Clinical Consultant, Wounds/Ostomy, Saint Elizabeth Health Care,
Markham, Ontario

Liza Padilla, RN, CGN(C), Hons BSc, BScN Clinical Coordinator, The Ottawa Hospital, Ottawa, Ontario
Joyce Pittman, PhD(c), Nurse Practitioner/CWOCN, Wound/Ostomy Team,

BACKGROUND
APRN-BC, CWOCN Clarian Health, Indianapolis, Indiana, USA
Rose Raizman, RN, BScN, MSc, ET Clinical Nurse Specialist; Enterostomal Therapist,
York Central Hospital, Richmond Hill, Ontario
Valerie J. Rzepka, RN, BScN, MSc Nursing Policy Analyst, Registered Nurses’ Association of Ontario,
Toronto, Ontario
Connie Schulz, RN, BN(c), ETN Clinical Specialist/Wound & Ostomy, The Ottawa Hospital –
General Campus, Ottawa, Ontario
Faelynne Sonke, RN, BScN, CPN(c) Inpatient Surgical Clinical Manager, Niagara Health System,
St. Catharines, Ontario
Diane St-Cyr, RN, ET, BSc, MEd Enterostomal Therapy Nurse, McGill University Health Centre,
Montreal General Hospital Campus, Montréal, Québec
Jane Theriault, BSN, RN, CWOCN Clinical Care Coordinator, University of Michigan Hospital,
Ann Arbor, Michigan, USA
Karen Thompson, RN, BScN, Clinical Practice Consultant, ParaMed Home Health,
MEd, CCHN(C) London, Ontario
Ramona Tomshack, RN, BSN, Infection Preventionist/WOC(ET), Sarah Bush Lincoln Health
CIC, CWOCN, APN-CNS Center, Mattoon, Illinois, USA
Gwen B. Turnbull, RN, BS, ET Consultant, Clearwater, Florida, USA
Nancy S. Walsh, RN, BS, CWOCN Manager of Nursing Initiatives, Danbury Hospital,
Danbury, Connecticut, USA
Karen Witkowski, RN, BScN, ET Nurse Clinician/Enterostomal Therapy, Trillium Health Centre,
Mississauga, Ontario
Lauren Wolfe, RN, BSN, CWOCN CWOCN, Richmond Hospital, Minoru Residence and Lions
Manor (Vancouver Coastal Health Authority), Richmond,
British Columbia
Bonita Yarjau, RN, BN, ET Coordinator, Enterostomal Therapy Program, Health Sciences
Centre, Winnipeg, Manitoba
Mary M. Yoder, RN, MSN, CWON Wound and Ostomy Consultant, Arkansas Valley Regional
Medical Center, La Junta, Colorado, USA
Background Context
BACKGROUND
Ostomy refers to a surgical procedure resulting in the external diversion of feces and urine through
an abdominal stoma. The most common ostomies are a colostomy and ileostomy for feces, and a
urostomy for urine. These procedures are performed on all age groups from the neonate to the el-
derly. Statistics regarding the exact frequency of ostomy surgery in Canada are not readily available;
however a cross-sectional survey conducted by a private research group in 1999–2000 revealed that
approximately 13,000 ostomy surgeries had been performed during that period. The provinces re-
porting the highest number of annual procedures were, respectively, Ontario, Quebec then British
Columbia. The most frequently performed ostomy is the colostomy (55%); followed by ileostomy
(31%); and urostomy (14%). Ostomies can be either temporary or permanent and are performed for
a number of etiologies such as, but not limited to: colorectal cancer (36%); inflammatory bowel dis-
ease (15%); bladder cancer (12%); diverticulitis (11%); necrotizing enterocolitis, congenital anoma-
lies, Hirschsprung’s disease and other cancers and conditions such as obstruction, perforation
and trauma (The Oryx Group, 2001). Colorectal cancer resulting in an ostomy is seen more in males,
whereas ostomies as a result of abdominal cancers are noted more in females. A urostomy for blad-
der cancer is predominately associated with males; ostomies related to inflammatory bowel, such
as Ulcerative Colitis and Crohn’s Disease, are experienced equally by males and females (Colwell,
Goldberg & Carmel, 2004).
The profile of health care in Canada has changed dramatically. An aging population, the increasing
incidence of cancers (Canadian Cancer Society/National Cancer Institute of Canada, 2008) and the associ-
ated health demands of caring for multiple, simultaneous diagnoses results in “lifelong caring.”
The Health Council of Canada has focused its attention on prevention and management of chronic
conditions to encourage discussion of the changes to public policy, health-care management and
health services delivery required to improve health outcomes for Canadians (Broemeling et al., 2008).
Chronic conditions affect at least one third of Canadians and this percentage increases with age. As
many of the diagnoses behind an ostomy are chronic, clients with ostomies, whether temporary or
permanent, form part of this chronic health condition profile.
In all settings, from acute care to long-term care/residential or home, a client with an ostomy re-
quires specialized care and management that promotes independence and quality of life for the cli-
ent, family and caregivers. In Canada, an Enterostomal Therapy Nurse (ETN) is a Registered Nurse
who has advanced knowledge and clinical skill preparation from a recognized educational certificate
program in the management of ostomies, wound and incontinence (see Appendix B). As a nursing
specialty recognized by the Canadian Nurses Association (March 2007), ETNs provide clinical exper-
tise and supportive care to clients and family members throughout the life span. By promoting a
standard of excellence in ostomy care through expert consultation, education and evidence-based
best practice, clients benefit from the consistency and continuity of care delivery from all interdisci-
plinary team members.

The provision of specialized ostomy care begins pre-operatively, continues through the post-oper-
ative and rehabilitative period – in fact, throughout the life of a client with an ostomy. Due to the
nature of a client ‘living with an ostomy for life,’ ostomy care and management is supported by the
BACKGROUND
availability of outpatient ostomy clinics and community care nursing agencies. Ongoing stoma and
ostomy appliance sizing, the treatment of peristomal skin complications, ostomy appliance modi-
fications, access to ostomy products and financial assistance, dietary consultation and emotional
support are just a few of the health management issues required by a client at any time. Client sup-
port can also be found through The United Ostomy Association of Canada (UOAC) which has 48
chapters countrywide and more than 3,200 members. The UOAC “is a volunteer based organization
dedicated to assisting all persons facing life with gastrointestinal or urinary diversions by providing
emotional support, instructional and information services through the membership, the family, as-
sociated caregivers and the general public” (United Ostomy Association of Canada, Personal Communica-
tion, September 22, 2008).
There are approximately 250–300 ETNs (The Canadian Association for Enterostomal Therapy, 2008) across
Canada, yet the demand exceeds the availability for this nursing specialty. Although the development
panel has made every attempt to provide the best of the research to support the recommendations,
it is acknowledged that the science behind the practice of evidence-based ostomy care and manage-
ment is limited. Therefore, the level of evidence often reflects expert opinion and reference to ‘grey-
literature,’ which is reference to unpublished documents, opinion papers and conference material as
examples (University of British Columbia, Searching for Grey Literature, Accessed July 31, 2008). Registered
Nurses, Registered Practical Nurses and non-regulated health-care providers who also provide os-
tomy care in all settings will be able to refer to and use this guideline knowing that it represents the
best in the ostomy health-care literature to date and excellence in a standard of care.
This guideline is divided into practice phases in order to present the complexity of the care issues
and needs of the client in a logical manner. The development panel would like to impress upon the
reader that the care and management of clients who have ostomies is not linear, and that the fre-
quently changing needs of the client must be reflected in a highly flexible, yet comprehensive plan
of care delivery. The phases represent the client’s unique journey, and often overlap.
Core Recommendations
Core recommendations are those that provide guidance across the continuum of care, in the pre-opera-
tive and post-operative periods and at every interaction with the client.
RECOMMENDATION 1
Develop a therapeutic relationship with the client and family.
Level of Evidence = III
Discussion of Evidence
A therapeutic relationship is grounded in an interpersonal process that occurs between the nurse and the
client/family. The therapeutic relationship is a purposeful, goal-directed relationship that is directed at
advancing the best interest and outcome of the client (RNAO, 2002).
Professional nursing organizations have identified that a therapeutic relationship, or helping relation-
ship, is a central aspect of nursing care and has embedded qualities of the nurse/client relationship in
many statements on practice (College of Nurses, 1999; RNAO, 2002).
The qualities of the therapeutic relationship include active listening, trust, respect, genuineness, empa-
thy and responding to the client’s concerns (RNAO, 2002).
The nurse requires specific knowledge about the client having ostomy surgery and the needs of the client
so that the therapeutic relationship can be effective.
The nurse needs to know the:

n condition or disease process impacting the client
n reason for surgery requiring a temporary or permanent ostomy
n type of ostomy
n expected care requirements based on client need
n client’s understanding and perspective of life with an ostomy
n available support network from family, significant other and community resources
Therapeutic relationships begin pre-operatively to establish a rapport and obtain accurate information
about the client’s interpretation and feelings about their disease, body image, the proposed surgery,
home life, family circumstances and roles and relationships.
Haugen et al. (2006) used the Ostomy Adjustment Scale (OAS) to measure long-term ostomy adjust-
ment in 146 adult clients with permanent colostomies, ileostomies or urostomies. Adjustment scores on
the OAS were higher when the client found pre- and post-operative education helpful. Scores were also
higher when ostomy education was augmented by the presence of an ETN.

Persson and Larsson (2005) administered a questionnaire that measured satisfaction with care following
ostomy surgery to 49 patients undergoing ostomy surgery. They also found that receiving satisfactory
information regarding ostomy care was weighted as the most important indicator of quality care follow-
ing ostomy surgery. These results are similar to an earlier study reported by Persson et al. (2005) that
compared predictors, or satisfaction versus dissatisfaction, in 91 clients who underwent ostomy surgery
six months or longer prior to data collection. Satisfaction was associated with the opportunity to commu-
nicate with the ETN about their health and life situation, and dissatisfaction was associated with presence
of ostomy-related complications and lack of opportunity to communicate with the ETN about their health
and life situation.
Marquis, Marrel and Jambon (2003) measured quality of life in 4,739 clients who had undergone os-
tomy surgery for a variety of cancer-related and non-malignant conditions, such as inflammatory bowel
disease. Respondents who indicated that the nurses who provided ostomy care, and who had a genuine
interest in the respondent as a person, had higher quality-of-life index scores than those who indicated a
poor relationship with the nurses who provided their ostomy care.
Erwin-Toth (1999) reported an ethnography of 10 young adult subjects who recalled their experiences
adjusting to an ostomy when they were between six and 12 years-of-age. All of the informants stated that
families were influential in adjustment to ostomy surgery. Parents were identified as the most important
source of support and siblings were identified as an important secondary resource. Informants who were
separated from a parent reported difficulty achieving a sense of normalcy following ostomy surgery not
reported by those who were raised with parents and siblings. All respondents reported learning to care
for their ostomy “soon after surgery” and all reported parents actively participating in ostomy manage-
ment.
Olejnik et al. (2005) studied 30 parents whose children (up to two years-of-age) underwent ostomy sur-
gery. All received stoma care instruction prior to surgery and during the initial hospital stay, 93% of par-
ents recalled receiving adequate information to care for the ostomy during the initial hospital stay, 53%
reported receiving adequate information within 24 hours following surgery, and an additional 40% re-
ported receiving adequate information to manage their child’s ostomy by the time of hospital discharge.
Eighty three percent of parents stated that ostomy education provided by the nurse was understandable.
The age and educational level of parents was associated with the likelihood of finding the nurse’s instruc-
tions understandable and applicable to ostomy care; younger and more highly educated parents were
more likely to understand teaching than were older and less educated parents.
These data suggest that parents are the most important source for children as they learn to manage and
cope with an ostomy. Parents, in turn, rely on nurses to provide initial education about the ostomy follow-
ing surgery, and the vast majority (93%) are successfully taught to begin caring for their child’s ostomy
during the initial hospital stay. Older and less educated parents are likely to require more intensive edu-
cation and support than younger and more educated parents.
These findings provide substantial evidence that formation of a nurse/client therapeutic relationship,
complemented by consultation with an ETN, is important for satisfaction with care following ostomy
surgery, for long-term adjustment to the ostomy and for learning the skills needed for self-management
of the ostomy.
RECOMMENDATION 2
Perform a comprehensive assessment of the client/family that includes: a) history and physical;
b) psychosocial (coping and adaptation, altered body image, impaired quality of life, sexuality
and sexual concerns); and c) cultural, spiritual, and religious norms.
a) History and physical
A pre-operative history and physical assessment provides information that will serve as baseline data for
developing a comprehensive plan of care. A consensus of expert opinion supports that this assessment
should include:
n demographic data including age and gender

n diagnosis and client’s presenting problem
n history of client’s problem
n prognosis: curative or palliative
n surgical plan including type of ostomy (ileostomy, urostomy, colostomy); and expected duration
(temporary, permanent)
n clients’ and families’ interpretation of prospective surgery
n psychological preparedness of client and family
n clients’ and families’ interpretation of life with an ostomy
n social history including occupation, interpersonal relationships, sexuality, cultural and spiritual
practices and financial considerations related to ostomy supplies

n physical and cognitive challenges and environmental/living conditions that could impact
learning and self-care

n functional assessment focusing on cognitive and psychomotor skills needed for ostomy
self-management, including identification of patients with specific physical needs such as

impaired dexterity, sight, or hearing
n abdominal assessment for stoma site marking
Modified from Borwell, (1996)
Ostomy surgery radically alters urine or fecal elimination, forcing the client to learn new physical skills in
order to manage the ostomy itself, fecal or urinary effluent produced by the ostomy and the peristomal skin
(Persson & Helstrom, 2002). Clients with a new ostomy must master multiple psychomotor skills to remove
their pouch, clean the ostomy and peristomal skin and empty and dispose of effluent from the pouch.

b) Psychosocial
Ostomy surgery is associated with multiple psychosocial challenges that negatively influence quality of
life (QOL) (Gooszen et al., 2000; de Gouveia Santos, Chaves & Kimura, 2006; Holzer et al., 2005; Karadag et al.,
2003; Krouse et al., 2007; Ma et al., 2007; Marquis, Marrel & Jambon, 2003; McVey, Madill & Fielding 2001; Nugent et
al., 1999; Ross et al., 2007; Scarpa et al., 2004; Wu, Chau & Twinn, 2007). McVey, Madill and Fielding (2001) ex-
plored psychological challenges associated with stoma surgery and living with an ostomy using a mixed
design that included semi-structured interviews with eight subjects and administration of various validat-
ed instruments in 16 additional subjects. They identified the phenomenon of “lowered personal control”
as the major psychological challenge facing persons undergoing stoma surgery and learning to adjust to
an ostomy. Results of their research indicate that ostomy surgery and diagnosis of the underlying disease
leading to its creation initially creates an uncomfortable dependency associated with distressing emo-
tions, including depression and anxiety and prompting multiple defensive strategies. Enabling factors,
including education and support from nurses and emotional support and encouragement from families,
assist the patient to recover a partial sense of autonomy. Education before and after surgery needs to be an
ongoing process (Persson & Hellstrom, 2002). Long-term recovery is characterized initially by taking control
of ostomy care, followed by seeking to recover a sense of normalcy and re-establishing work-related and
social activities. The desire to regain a sense of normalcy also emerges as a major theme of recovery in
Erwin-Toth’s ethnography (1999) of young adults who underwent ostomy surgery as children.
Coping and adaptation
Reynaud and Meeker (2002) administered a modified Jaloweic Coping Scale that queried 60 coping
methods in 27 adults with ileostomies or colostomies who were age 50–84 yrs. Confrontive coping strat-
egies that focused on self reliance in ostomy management were most commonly used to adjust to living
with an ostomy associated with cancer or inflammatory bowel disease. Carlsson et al. (2001) also found
that a confrontational coping style was most commonly employed in their study of 21 subjects with
ileostomies owing to inflammatory bowel disease. Wu, Chau and Twinn (2007) administered a Chinese
version of the SF-36 and Stoma Self-Efficacy Scale to 96 subjects from two acute care facilities in China.
They also found a positive correlation between higher self-efficacy and health related QOL. De Gouveia
Santos, Chaves and Kimura (2006) compared coping styles in 42 subjects with temporary ostomies to
72 subjects with permanent ostomies, using the Lazarus & Folkman Coping Strategies Inventory and
the Ferrans & Powell QOL Inventory. Subjects with temporary ostomies tended to use escape/avoidance
strategies to cope with their ostomies, while those with permanent stomas tended to use a confronta-
tional style, focusing on planned problem solving and self-reliance.
These data strongly suggest that ostomy patients must deal with the psychological challenges associated
with lowered personal control, especially during the immediate post-operative recovery. The most com-
mon coping styles used with this psychological challenge are confrontational strategies designed to regain
autonomy in ostomy management and re-establish a sense of self-efficacy. McVey, Madill and Fielding
(2001), Reynaud and Meeker (2002) and Wu, Chan and Twinn (2007) all observed that nursing interven-
tions that enable clients to increase self-efficacy in ostomy management act as enablers as they struggle to
re-establish a sense of normalcy following ostomy surgery.
Altered body image
Body image is defined as the individual’s perception of physical appearance and physical function. Cli-
ents with an ostomy consistently report a change in body image as a direct result of their surgery (Holzer
et al., 2005; Krouse et al., 2007; Marquis, Marrel & Jambon, 2003; Notter & Burnard, 2006; Persson & Helstrom, 2002;
Piwonka & Merino, 1999; Ross et al., 2007). Brown and Randle (2005) systematically reviewed the literature
and noted that women tended to report that body image factors were the most negative aspect of stoma
surgery. Impaired body image is associated with symptoms of weakness, fragility, unattractiveness and
feelings of stigma. Persson and Helstrom (2002) reported a phenomenological study of nine subjects
who emphasized the initial shock and emotional distress they experienced when the stoma was first vi-
sualized. A classic study addressing this issue noted that impaired body image may persist for as long as
10 years following creation of an ostomy (Orbach & Tallent, 1965).
Impaired quality of life
Findings from existing research consistently demonstrate that undergoing ostomy surgery initially impairs
health-related QOL (Gooszen et al., 2000; Holzer et al., 2005; Karadag et al., 2003; Krouse et al., 2007; Ma et al., 2007;
Marquis, Marrel & Jambon, 2003; McVey, Madill, & Fielding 2001; Nugent et al., 1999; Ross et al., 2007; Scarpa et al.,
2004; Wu, Chau & Twinn, 2007). Marquis, Marrel and Jambon (2003) administered a validated QOL instrument
to respondents with colostomies, ileostomies and urostomies at hospital discharge, and at three, six, nine
and 12 months following discharge. Analysis revealed that QOL scores steadily rose during the first year fol-
lowing ostomy creation, but the only statistically significant difference occurred between hospital discharge
and three months. Ma et al. (2007) evaluated the effect of age on QOL over the first 12 months following
ostomy surgery in a group of 49 subjects (median age 64 years, range 23–86 years) at hospital discharge,
and again at six and 12 months. Adults age 70 years and older tended to have initially higher QOL scores
than did younger adults, but they did not experience the gradual gains in QOL over the first post-operative
year. These findings provide a compelling rationale that administration of a validated condition-specific or
generic QOL instrument is recommended to establish the immediate effect of ostomy surgery on QOL, and
to enable longitudinal measurement as the patient adjusts to living with an ostomy.
Sexuality and sexual concerns
Existing research consistently reveals that clients with ostomies experience anxiety and express concerns
about sexual issues (Campo et al., 2003; Carlsson, Berglund & Nordgren, 2001; Cheng, 2001; Erwin-Toth, 1999;
Karadag et al., 2003; Krouse et al., 2007; Nordstrom & Nyman, 1991; Nugent et al., 1999; Persson & Hellstrom 2002;
Piwonka & Marino, 1999; Prieto, Thorsen & Juul, 2005; Ross et al., 2007; Salter 1992). Brown and Randle’s (2005)
systematic review reported sexual dysfunction in 45% of persons undergoing colostomy and erectile dys-
function in 90% of men undergoing radical cystectomy and urostomy. Richbourg et al. (2007) stated that
26% of colostomy patients, 17% of ileostomy patients and 40% of urostomy patients experienced sexual
problems following ostomy surgery, yielding a prevalence rate of 26% in all persons with an ostomy. Sexu-
ality is an integral part of quality of life and closely linked with body image. Persson’s group (Persson & Lars-
son, 2005; Persson et al., 2005) reported that nurse’s concern about client’s sexual problems is a component
of their perceptions of satisfaction with care. This data provide rationale for evaluating sexual problems
following ostomy surgery.

c) Cultural, spiritual and religious norms
The Transcultural Nursing Society defines culture as norms and practices of a particular group that are
learned and shared and guide thinking, decisions and actions. Culturally diverse nursing care is defined as
the variable approaches needed to provide culturally appropriate care that incorporates the client’s cultural
values, beliefs and practices including sensitivity to the individual’s environment and the environment to
which the individual may ultimately return (Leininger, 1991).
Spirituality is differentiated from religion: religion is the social institution of belonging, beliefs, rites
and customs (Zinnbauer et al., 1997) while spirituality is the individual’s personal state of well-being, opti-
mism, purpose and belief in the meaning of life (Miller & Thoreson, 2003; Zinnbauer et al., 1997). Baldwin et
al. (2008) in a qualitative study, describe the influence of living with an intestinal stoma on the spiritual
quality of life using the City of Hope QOL Ostomy Measure (http://prc.coh.org/pdf/Quality%20of%20
Life%20Ostomy.pdf). Participants were limited to male U.S. Veterans, and as such, the results cannot be
applied to the general population. However, the results indicated that these individuals varied greatly in
their responses to items that were within the spiritual domain, such as “sense of inner peace,” “feeling
hopeful” and a “reason to be alive” as well as describing their support in “spiritual activities” like medita-
tion or prayer, or “religious activities,” defined as attending church or temple. The authors provide two
examples of the significant variance in responses: one individual in the high quartile response expressed
“positive changes” as an opportunity to “change my life for the better” (in the time that was left) as op-
posed to a respondent in the lower quartile range who described the surgical procedure as a “crowning
negative positive thing” that assisted with waking up to “what life was all about.”
Several religious and spiritual factors may influence the individual’s response to ostomy surgery, includ-
ing religious beliefs, degree of religiosity and specific religious and spiritual customs observed in daily
life. Further research is needed to better our understanding of how these responses may change after
ostomy surgery (Baldwin et al., 2008).
Holzer et al. (2005) administered a validated QOL instrument to 257 persons living with an ostomy in
13 sites in Europe and the Mediterranean. Although their research was designed to evaluate differences
based on geographic region, they reported that persons with an Islamic cultural heritage had lower QOL
scores than other respondents, regardless of geographic origin. Kuzu et al. (2002) studied QOL in 178
Muslim patients undergoing treatment of rectal cancer. A significantly higher portion of subjects who
underwent abdominoperineal resection and creation of a colostomy reported that they felt compelled to
stop praying and fasting than did subjects treated by sphincter saving colonic resection or anterior resec-
tion. However, Kuzu et al. (2002) found that for those individuals who stopped praying in mosques or
alone following their ostomy surgery, social activity was significantly impaired compared to those who
continued to do both (P< 0.05).
Although existing evidence is sparse, these data suggest that cultural considerations influence adjust-
ment to an ostomy and that assessment of a client’s cultural heritage is an essential component of a
comprehensive nursing evaluation. They recommend that individuals of the Muslim faith be counselled
pre- and post-ostomy surgery, regarding religious life alteration.
RECOMMENDATION 3
Consult with interdisciplinary team members for assessment and intervention as needed for all clients
requiring, or who already have, an ostomy.
Level of Evidence = IV
Effective communication and teamwork among the interdisciplinary team is essential to enable clients
and their families to receive appropriate and consistent information. For example, Notter and Burnard
(2006) and McVey, Madill and Fielding (2001) advocate formal counselling or psychological support prior
to or after surgery. Tseng et al. (2004) recommend ongoing consultation with members of the medical
oncology team when clients with stomas undergo additional treatment for malignant tumours, such as
chemotherapy or radiation therapy. Gray, Colwell and Goldberg (2005) recommend referring patients
with peristomal hernia to a surgeon to evaluate the feasibility of surgical repair.
RECOMMENDATION 4
Design a mutually acceptable plan of care between the client/family and all health-care providers,
which optimizes health and self-efficacy in ostomy management.
In a systematic review by Brown and Randle (2005), there was evidence between client involvement in the
decision-making process and a faster physical recovery due to perceived control. Information, positive
feedback and support by the nurse helps to develop self-confidence, thus allowing the client to become
engaged in their care (Brown & Randle, 2005). Piwonka and Merino (1999) found that, “self-care is the most
important variable predicting positive adjustment” in both males and females.
The client and the nurse should develop a plan of care that will have attainable goals and which can be ad-
justed, dependent on the needs of the client (Brown & Randle, 2005). Nurses need to promote and work
towards self-independence for the client (Ma et al., 2007). Allowing immediate family members to become
involved with the action plan facilitates the client’s adjustment to an ostomy (Brown & Randle, 2005; Pittman
et al., 2008; Piwonka & Merino, 1999).

Practice Recommendations:
Pre-Operative Phase
RECOMMENDATION 5
Pre-operative education should be provided to all clients and families requiring ostomy surgery.
Level of Evidence = Ib
Due to changes in surgical technique and shorter hospital stays, Colwell and Gray (2007) argue that pre-
operative teaching is essential if clients are to perform even simple ostomy management tasks such as
emptying and changing a pouch following hospital discharge. Increasingly brief hospital stays restrict
teaching time and, most importantly, limit the time allowed for the client and family to assimilate knowl-
edge and psychomotor skills required for successful ostomy management.
Colwell and Gray (2007) systematically reviewed the literature and identified a single randomized clinical
trial, a comparison cohort study (group assignment method not specified) and a cross-sectional study that
evaluated the efficacy of pre-operative education. Based on findings from these studies, they concluded that
limited evidence exists suggesting that pre-operative education by an ETN improves health related QOL
and skill acquisition during the immediate post-operative period and long-term adjustment to an ostomy.
Chauduri et al. (2005) compared a structured program of pre-operative education delivered in a commu-
nity setting to a traditional post-operative program delivered during the immediate post-operative period
in an acute care setting in a randomized clinical trial involving 42 subjects undergoing colostomy or
ileostomy for management of colorectal cancer. When outcomes were measured six weeks later, subjects
randomized to the pre-operative teaching intervention had significantly greater proficiency in time re-
quired for pouch changes, shorter post-operative hospital stays and fewer unplanned hospital admissions
as compared to subjects receiving traditional post-operative teaching.
Haugen, Bliss and Savik (2006) reported on findings from the Ostomy Adjustment Scale (OAS), a vali-
dated instrument that measures long-term adjustment, in a group of 147 respondents with permanent
stomas. Multi-variate analysis revealed that pre-operative teaching by an ETN was associated with higher
scores on the OAS, indicating positive adjustment to life with an ostomy. Olejnik et al. (2005) reported
that parents who initially reported difficulty adjusting to their child’s ostomy stated that information
provided by the nurse was more likely to be perceived as understandable and useful than information
provided by the surgeon.
These findings provide evidence that pre-operative teaching promotes the short-term skill acquisition need-
ed to manage an ostomy, and it suggests that this benefit exerts a positive effect on long-term adjustment to
a permanent stoma. See Appendix E for a Sample Ostomy Teaching Record, pre- and post-surgery.
RECOMMENDATION 6
Stoma site marking should be performed on all clients undergoing ostomy surgery.
Level of Evidence = IIa
Colwell and Gray (2007) systematically reviewed the literature and identified three studies that compared
post-operative outcomes in clients who received pre-operative stoma site marking to clients who did not
undergo site marking. One was a non-randomized comparison cohort group and two were retrospective
reviews. Park et al. (1999) retrospectively reviewed stoma complications in 1,616 clients with intestinal
stomas. Logistic regression analysis revealed that pre-operative stoma site marking reduced the likeli-
hood of post-operative ostomy complications. Stoma site marking is jointly recommended by the Ameri-
can Society of Colorectal Surgeons and the Wound, Ostomy, Continence Nurses Society (2007).
Stoma site marking should be performed by an ETN or a health-care professional who has been trained
in the principles of stoma site marking and is aware of the implications of ostomy care and poor stoma
site marking. For the pediatric patient, many stomas are created within the first hours of life and are done
in an emergency setting, so they may not be sited prior to surgery.
Although evidence is limited, existing research strongly suggests that stoma site marking by an ETN or
health-care professional trained in principles of this procedure reduces stomal and peristomal compli-
cations. This evidence is augmented by the clinical experience of surgeons and ETNs, resulting in the
joint recommendation promulgated by the WOCN Society and American Society of Colorectal Surgeons.
Therefore, all clients undergoing elective surgery expected to result in stoma creation should undergo
stoma site marking.
RECOMMENDATION 7
Explore the potential impact of ostomy surgery on intimacy and sexual functioning with client/partner.
Level of Evidence = 1a
Undergoing ostomy surgery, whether the ostomy is temporary or permanent, can have a profound im-
pact on intimacy and sexuality. Although sexual function may be altered, sexuality cannot be destroyed
(Junkin & Beitz, 2005). Altered sexual function in men can result from damage of the prostatic nerve plexus
and the autonomic nerves that are close to the rectum during colorectal or bladder cancer surgery, re-
sulting in sensory loss and erectile failure. In women, there may be nerve, vascular and tissue damage
resulting in dyspareunia, damage to the vagina, altered vaginal lubrication, problems with engorgement,
reduced vaginal space and possible prolapse of the vaginal wall or bladder (Black, 2004).

In a systematic review conducted by Brown and Randle (2005), it was found that patients worry about sex-
ual issues, they feel less sexually attractive and report problems with their sex lives, including impotency
and loss of erectile function for men, and dyspareunia, vaginal dryness and loss of desire among women.
Kilic et al. (2007) examined the effect on sexual function due to a permanent ostomy resulting from a gas-
trointestinal malignancy or inflammatory bowel disease on 40 individuals, comparing their experiences
with 20 controls (no ostomy). Using the Golombok-Rust Inventory of Sexual Satisfaction, women had a
higher rate of sexual dysfunction compared to men. Vaginismus and anorgasmia scores were higher in
the colostomy group compared to those with an ileostomy, which was statistically significant. Impotence
decreased over time, sexual dysfunction was significantly more pronounced in the ostomy group com-
pared to the control group, and those with a better body image had better sexual functioning.
In a Danish study comparing patients with and without a stoma as a result of colorectal cancer surgery,
Ross et al. (2007) found that during the two-year follow-up interview sexual function, sexual enjoyment
and female sexual problems were not significantly affected by the presence of a stoma, but male patients
with a stoma had significantly more sexual problems than non-stoma patients. Symms et al. (2008) exam-
ined the sexual health and QOL among male veterans with and without an ostomy following a bowel re-
section using a modified City of Hope QOL-Ostomy Questionnaire and focus groups. Of the 481 partici-
pants, 224 had an ostomy. Results showed that 44% of ostomates who were sexually active before their
ostomy surgery were inactive post-operatively, compared to 17% of those without an ostomy. A greater
proportion of ostomates changed from having no erectile problems to having erectile problems after
surgery, compared with controls (62% vs. 27%). Those with an ostomy who resumed sexual activity and
were satisfied with their activity enjoyed life more, were more satisfied with their appearance, had less
interference with social activities and isolation, less difficulty adjusting to the ostomy and with personal
relationships and less interference with their ability to be intimate.
Krouse et al. (2007) mailed City of Hope QOL ostomy questionnaires to individuals with a colostomy
due to cancer or non-cancer surgery. Of the 599 respondents (most of whom had cancer), there was no
statistically significant difference for questions related to sexual function between both groups. Roughly
half of the participants in both groups did not have sexual relations after surgery. Erectile dysfunction oc-
curred in 79% of cancer patients and 76% of the non-cancer group. Cheng (2001) adapted a QOL scale to
determine what factors may influence QOL of those with a colostomy in Hong Kong: 28% of participants
stated they were not engaging in sexual activity due to age, wound pain, worry about hurting their stoma
or post-operative impotence. Nugent et al. (1999) sent out a questionnaire to patients with an ostomy (250
had a colostomy, 141 had an ileostomy): 43% of patients with a colostomy who responded had problems
with their sex lives, with 17% being impotent (20% were impotent pre-operatively); 45% of patients with
an ileostomy who responded had sexual problems, with 32% being impotent. Of 19 females, 15 suffered
from dyspareunia (two had this problem prior to surgery).
Although most of the literature to date focuses on the individual undergoing surgery, their partners can
be impacted as well. Persson et al. (2004) explored spouses’ perceptions of living with a partner diagnosed
with rectal cancer, resulting in an ostomy. Nine spouses were interviewed during two focus group ses-
sions. Five themes emerged from this study, one of which included “the altered body.” Spouses stated
their relationship changed; they refrained from intimate contact and some had difficulty discussing al-
tered sexual functioning with their partner.
Health-care providers have an obligation to address sexual health and intimacy concerns with patients
(Symms et al., 2008). For nurses to deliver holistic comprehensive care, sexuality and sexual health con-
cerns must be included in the plan of care (Junkin & Beitz, 2005). Persson and Larsson (2005) examined
ostomy patients’ perceptions on numerous quality-of-care issues in a prospective, descriptive study. Most
of the respondents felt the items about participation were important, however 74% of those with a co-
lostomy and 53% of those with an ileostomy were dissatisfied with the opportunity to talk about their
sexual life with ETNs. Spouses of partners with an ostomy found there was a lack of information from
caregivers about sexual problems resulting from ostomy surgery (Persson et al., 2004). Kilic et al. (2007)
examined the effect on sexual function due to a permanent ostomy resulting from a gastrointestinal ma-
lignancy or inflammatory bowel disease on 40 individuals, comparing their experiences with 20 controls
(no ostomy). Using the Golombok-Rust Inventory of Sexual Satisfaction, 40% of ostomy patients did not
think they were adequately informed about surgery and its outcome.
Nurses need education about how to assess and handle questions about sexuality in order to provide
information, support and practical advice more effectively to patients with an ostomy (Persson et al., 2005;
Symms et al., 2008). They need to understand the type of surgery and the effect it may have on patients, to
know when to refer the patient for additional help and to understand his/her limitations in discussing
sexual matters (Black, 2004). The PLISSIT model (Permission, Limited Information, Specific Suggestion
and Intensive Therapy) as cited in Junkin and Beitz (2005) is a framework for nurses and other health-
care providers to follow when assessing and determining interventions related to sexual health. Giving
permission for the client/partner to discuss intimacy and sexuality is critical. Providing information and
specific suggestions on how to address or deal with client-specific concerns is within the nurse’s scope of
practice, provided they have a solid knowledge base and comfort level to deal with client specific concerns.
Those clients requiring more help (intensive therapy) should be referred to other health-care profession-
als (psychotherapist, sexual health clinic). In a study examining the impact of home visits during a six-
month period, patients were followed monthly (experimental group) or at three and six months (control
group). There was no decrease in sexual problems between both groups (Addis, 2003). It was hypothesized
that this lack of success may have resulted from difficulty discussing sexual matters in a Turkish society
and/or the researcher was unable to provide specific advice related to sexual difficulties.
Ostomy surgery can significantly affect sexual function, thereby impacting intimacy and sexual relation-
ships, not only for the client but for their partner as well. The opportunity to listen, support and encour-
age open dialogue with clients and their partner is critical. See Appendix F for additional tips on intimacy
and sexuality.

RECOMMENDATION 8
Progressive Muscle Relaxation Training (PMRT) should be offered to clients undergoing ostomy
surgery as part of routine care.
PMRT is a behavioural technique based on progressive relaxation of 10 major muscle groups and con-
trolled breathing. Cheung, Molassiotis and Chang (2003) compared anxiety levels and health-related QOL
in a randomized clinical trial of 59 subjects. Subjects randomized to the control group received traditional
care following ostomy surgery, and those randomized to the experimental group received traditional care
plus PMRT, begun post-operatively, on day five. Subjects randomized to PMRT had significantly lower-
state anxiety scores, and significantly higher QOL scores, on a generic QOL instrument after 10 weeks. No
differences were found when groups were compared using a condition-specific QOL instrument. No ad-
verse side effects were reported. These findings support routine PMRT for clients undergoing ostomy sur-
gery beginning post-operatively, on day five, as a means of improving QOL and reducing anxiety during
the early post-operative phase following creation of an ostomy. Additional research about this and other
behavioural-based interventions for improving QOL and reducing anxiety in this population is needed.
Practice Recommendations:
Post-Operative Phase
RECOMMENDATION 9
Assess the stoma immediately post-operatively and the stoma/peristomal skin condition with each
appliance change using a validated classification tool to monitor for complications.
The stoma and peristomal skin need to be assessed during the immediate post-operative period (see Ap-
pendix G for a Sample Assessment Form). This assessment is used to monitor progress toward healing
and for future comparison, should complications develop.
In a systematic literature review, Salvadalena (2008) points out inconsistencies in operational definitions
of complications, inadequate reporting of subject attrition and missing data when reporting the incidence
of complications resulting in gaps in our knowledge of the prevalence and incidence of ostomy-related
complications, and gaps in our knowledge of risk and protective factors. Colwell and Beitz (2007) reported
a content validation study of definitions for complications associated with ostomies based on the respons-
es of 686 wound, ostomy and continence nurses. Complications were divided into two broad categories
– stomal and peristomal complications. Stomal complications affect the ostomy itself, and peristomal
complications affect the skin immediately surrounding the stoma. Stomal complication definitions vali-
dated in this study were: 1) parastomal hernia, 2) prolapse, 3) necrosis, 4) mucocutaneous separation, 5) re-
traction, 6) stenosis, 7) fistula, and 8) trauma. Peristomal complication definitions validated in this study
were: 1) varices, 2) candidiasis, 3) folliculitis, 4) mucosal transplantation, 5) pseudo-verrucous lesions, 6)
pyoderma gangrenosum, 7) suture granulomas, 8) irritant contact dermatitis, and 9) trauma.
The systematic literature review supporting this best practice guideline also uncovered variability in op-
erational definitions of stomal and peristomal complications. In addition, available research was limited
to several of the more common and problematic stomal complications, retraction, peristomal hernia,
prolapse and necrosis. Peristomal skin problems tended to be lumped into a single category. Definitions
for these common stomal complications are provided in Table 9-1. Some of the studies reviewed evaluated
problems associated with coping and adaptation to an ostomy. While psychosocial adjustment is a central
concern to nurses caring for clients with ostomies, these issues are discussed in Recommendation 2.
Table 9-1: Definitions of Common Stomal and Peristomal Complications
Complication Definition
Retraction Disappearance of normal stomal protrusion in line with or below skin level
Peristomal Hernia Defect in the abdominal fascia allowing the gut to bulge into the parastomal area
Prolapse Telescoping of the bowel through the stoma
Necrosis Death of stomal tissue with impaired local blood flow
Peristomal One of a variety of dermatoses affecting the skin immediately surrounding the
Skin Problems stoma; common manifestations include irritant dermatitis, allergic dermatitis,
candidiasis, folliculitis or trauma
Modified from Colwell and Beitz (2007)
A number of studies document the presence of clinically relevant stomal and peristomal complications
occurring during the early post-operative period or months to years later. Salvadalena (2008) systematically
reviewed the literature and identified 13 studies that measured the incidence of stomal and peristomal
complications following ostomy surgery, including eight randomized clinical trials. Overall complication
rates were 12% to 72%. The most common complications were stomal retraction, peristomal hernia, pro-
lapse, necrosis and peristomal skin problems (Table 9-2).

Table 9-2: Incidence of Stomal and Peristomal Complications at 3 and 12 months
Complication Incidence at 3 months Incidence at 12 months
Retraction 3%–7% 10%–24%
Peristomal Hernia 0.8% 12%–40%
Prolapse 0%–3% 4%–10%
Necrosis 0%–3% 7%
Peristomal skin problems 14.7% 15%–43%
Modified from Salvadalena, (2008)
Herlufsen et al. (2006) reported a cross sectional study of 202 persons with permanent ileostomies,
colostomies and urostomies. Complications occurred in 45% and were classified as mild (57%), moder-
ate (33%) or severe (10%). Types of skin damage included erosion, maceration, erythema and irritant
dermatitis. Collectively, these accounted for 77% of all complications. Peristomal skin disorders persisted
for more than three months in 76% of cases, but 80% did not seek professional care. Clients with an
ileostomy had the highest complication rate (57%), followed by urostomy (48%) and colostomy (35%).
Research focusing on the incidence or prevalence of stomal or peristomal complications among neonates
of children was very sparse. Duchesne et al. (2002) reported on complications of eight neonates who un-
derwent ostomy surgery for necrotizing enterocolitis (n=7) or imperforate anus (n=1). The overall com-
plication rate for this small group was 25%. Park et al. (1999) also mentions inclusion of neonates in their
retrospective review of 1,616 subjects, but complication rates are reported in aggregate form only.
Collectively, this evidence demonstrates that stoma and peristomal complications are common and af-
fect all types of ostomies. The prevalence and adverse consequences associated with these complications
reinforces the need for assessment of the stoma and peristomal skin, both during the immediate post-
operative period, and at least one year following stoma surgery. Although there is insufficient evidence
to support their use, expert opinion concurs that the use of a standardized assessment tool enhances
diagnostic accuracy which, in turn, directs treatment. There is a need to develop and validate standard-
ized classification tools.
RECOMMENDATION 10
Identify risk factors that influence stomal and peristomal complications.
Research reveals multiple factors associated with an increased incidence of stomal or peristomal com-
plications. Although there is insufficient evidence to calculate relative risks, existing research neverthe-
less reveals multiple constitutional and potentially modifiable factors associated with an increased risk of
stomal and peristomal complications.
Emergency surgery for an ostomy
Evidence concerning the influence of emergency versus planned ostomy surgery is mixed. Duchesne et al.
(2002) completed a cross-sectional survey of 391 persons with colostomies and ileostomies and Mahjoubi
et al. (2005) retrospectively reviewed medical records of 330 patients with end colostomies. Both groups
reported that emergency surgery was not associated with an increased risk for stomal or peristomal com-
plications when compared to clients who underwent planned ostomy surgery. Park et al. (1999) retrospec-
tively analyzed intestinal stomas in 1,616 clients, including 1,072 whose ostomy was created during emer-
gency surgery. Similar to Duchesne and Mahjoubi, they found no significant differences in the incidence
of stomal or peristomal complications.
In contrast to these findings, two studies were identified that found statistically significant associations
between stoma siting and emergency versus elective surgery. Cottam et al. (2007) reported results of a
prospective, descriptive study of 3,970 clients with intestinal ostomies. They found that clients who un-
derwent emergency stoma surgery were significantly more likely to experience problems related to stoma
siting than were clients managed by elective surgery. Arumugam et al. (2003) prospectively evaluated 97
clients undergoing colostomy or ileostomy surgery. They also associated emergency surgery with a greater
likelihood of stoma siting problems (defined by these researchers as a stoma sited in an abdominal crease)
and a significantly higher incidence of peristomal skin problems.
Evidence from these studies suggests that while emergency surgery is not associated with an overall in-
crease in the incidence of stomal or peristomal complications, it is associated with an increased likelihood
of poor stoma siting and related pouching problems.
Stoma height
A study by Cottam et al. (2007) of 3,970 clients with intestinal ostomies identified an association between
stoma height and the likelihood of stomal or peristomal complications. When ileostomies and colosto-
mies are combined, the mean height of ostomies found to be free from complications was 15 mm, as
compared to a mean height of 11.3 mm for ostomies with complications. A logistic regression model of
stoma height as a predictor of ostomy problems found that heights less than 10 mm are associated with a
35% likelihood of management problems.

Gender
Existing evidence demonstrates that gender is not an independent risk factor for complications. Neither
Duchesne et al. (2002), Park et al. (1999), nor Pittman et al. (2008) found that gender influenced the risk of
stomal or peristomal complications. Cottam et al. (2007) reported that women were more likely than men to
experience complications (38% vs. 30%), but logistic regression analysis revealed that gender interacts with
stoma height and multiple other factors, including BMI and ostomy type to influence complication risk.
Age
Mixed evidence also exists concerning the influence of age on the incidence of stomal or peristomal com-
plications. Age was associated with an increased likelihood of early stomal or peristomal complications in
two studies (early complications were defined as occurring within the first month following ostomy sur-
gery) (Mahjoubi et al., 2005; Park et al., 1999). However, Park et al. reported that this difference disappeared
when only late complications were analyzed. The mean age of subjects in the Mahjoubi et al. study was
57.49 years (SD 12.28 years). Subjects in the Park et al. study were described as varying, from neonates to
older adults, but descriptive statistics identifying the mean age or age range for subjects was not provided.
The mean age of subjects in the Cottam et al. (2007) study was 63 years (range 15–99 years). In contrast
to the findings of the Mahjoubi and Park groups, they reported that advancing age was associated with a
diminished incidence of complications. Pittman et al. (2008) evaluated the incidence of three outcomes
related to ostomy surgery in a group of 239 persons with ostomies, including peristomal skin problems.
Subjects in this study had a reported mean age of 68.8 years (range 28–92 years). Similar to the findings
of Cottam’s group, they found that advancing age was associated with a reduced incidence of peristomal
skin problems. Arumugam et al. (2003) evaluated 97 adults with a mean age of 65 years (SD 16 years,
range 16–99 years) and reported that age was not related to the incidence of stomal or peristomal skin
problems.
Based on these studies, it is not possible to reliably determine the influence of age as an independent
risk factor for stomal or peristomal complications. A number of factors may account for the considerable
variability in study findings, including differences in the underlying reasons for ostomy surgery in dif-
ferent age groups, differences in the types of ostomies created in the various age groups, differences in
the number and nature of co-morbid conditions or the likelihood of seeking help when a complication is
experienced.
Researchers have also speculated about the influence of factors indirectly associated with aging, such as
diminished sensory perceptions, altered cognitive function or decreased fine motor skills (Mahjoubi et al.,
2005; Park et al., 1999; Tseng et al., 2004), leading to recommendations that it is important to assess the impact
of each of these factors on elderly client’s ability to manage their ostomy and monitor for complications.
Neonatal skin
The skin of the premature neonate has been identified as a risk factor that may influence stomal and per-
istomal complications. Premature neonates present a diminished cohesion between the dermis and the
epidermis and can be at risk for systemic toxicity (Association of Women’s Health, Obstetric and Neonatal
Nurses, 2008).
Obesity
Obesity (defined as a Body Mass Index >25kg/m2) has been associated with stomal (retraction, prolapse
and necrosis) and peristomal skin problems in multiple studies (Argumugam et al., 2003; Cottam et al., 2007;
Duchesne et al., 2002; Mahjoubi et al., 2005; Richbourg et al., 2007). However, it was not found to be associated
with stomal or peristomal complications in one study (Park et al., 1999).
Underlying and co-morbid diseases
Underlying and co-morbid conditions were associated with an increased likelihood of stomal and per-
istomal complications in multiple studies (Arumugam et al., 2003; Cottam et al., 2007; Pittman et al., 2008).
Gastrointestinal disorders associated with an increased likelihood of complications included inflamma-
tory bowel disease and diverticulitis (Arumugam et al., 2003; Cottam et al., 2007; Duchesne et al., 2002; Pittman
et al., 2008). Diabetes mellitus and inflammatory bowel disease were associated with a higher incidence of
peristomal skin problems (Arumugam et al., 2003; Pittman et al., 2008).
Colostomy, ileostomy versus urostomy
Existing evidence consistently supports an association between ostomy type and the incidence
and type of stomal or peristomal complication. Although further research on the influence of
ostomy type is needed before definitive conclusions can be drawn, existing evidence supports the follow-
ing conclusions:
1) Ileostomies are associated with a higher incidence of peristomal skin problems than are colosto-
mies (Duchesene et al., 2002; Herlufsen et al., 2006; Pittman et al., 2008). Cottam et al. (2007) and Park
et al. (1999) reported that creation of a loop ileostomy was associated with significantly more
complications than end ileostomies or colostomies.
2) Urostomies are associated with a higher incidence of peristomal skin problems than colostomies
(Herlufsen et al., 2006).

RECOMMENDATION 11
Review the client’s medication profile to ensure that maximum absorption and effectiveness
will be achieved in relation to the type of ostomy.
Clients with an ileostomy or colostomy may experience changes in medication absorption because of the
shortened length of bowel as a result of ostomy surgery. This pertains particularly to the client with an
ileostomy, as most medications are absorbed in the ileum. Observing residual pieces of medication in the
client’s ostomy pouch may suggest that consideration should be given to prescribe alternative, fast-acting
formulas such as uncoated tablets, gelatin capsules, solutions or suspensions to maximize therapeutic
absorption. Medications can also cause a change in odour, colour and consistency of feces. Whether the
medication is prescribed or over-the-counter, the client must be educated about the medications taken
and the effect it will have on the function of the ostomy. Clients who have a urinary ostomy do not experi-
ence the same concern of malabsorption because the small bowel used to construct the ileal conduit is of
no consequence. However, a discolouration of the urine is the most common of medication side effects.
Establishing a therapeutic relationship with a pharmacist provides the client with a source for ongoing
consultation and education, which promotes independence. See Appendix H for a list of medications and
ostomy function. For medicinal implications affecting the neonate/pediatric client, please consult a phar-
macist and/or the Compendium of Pharmaceuticals and Specialties (CPS).
Recommendation 12
Avoid insertion of a glycerin suppository into a colostomy in order to aid evacuation of effluent.
McClees et al. (2004) compared fecal output, fecal volume and flatus using a glycerin suppository in a ran-
domized crossover study of eight adults with colostomies. Subjects were randomly assigned to emptying
with the aid of a glycerin suppository inserted into the ostomy daily, as compared to their usual method
of emptying (pouch only for three, pouch plus irrigation for five). After two weeks, subjects were crossed
over to the alternative group for an additional two weeks of data collection. Daily insertion of a suppository
did not influence fecal output, fecal volume or flatus when compared to usual methods of emptying their
colostomy. The lack of efficacy of the suppository was partly attributed to its failure to remain in the bowel
for an adequate period of time. Although the sample size was small, this crossover randomized clinical
trial provides limited evidence that a glycerin suppository does not positively influence fecal output, vol-
ume or flatus. A consensus of the expert panel concluded that the administration of suppositories in the
pediatric and adult population is ineffective and not recommended in any type of stoma.
Recommendation 13
Counselling by a Registered Dietitian should be performed for clients with an ostomy who are at risk
for, or who develop, nutritional complications.
Level of Evidence = IIa
Weight
Weight gain or loss post-ostomy creation can alter the shape of the abdomen. Leakage of feces or urine
can occur if the appliance is no longer secure (Burch, 2007).
Special dietary needs
Clients who chew poorly secondary to ill fitting dentures, missing teeth or who are rapid eaters are at
greater risk for maldigestion and potential for blockage (Burch, 2006). One of the main opportunities for
the body to break down food begins with adequate chewing (mastication). Poorly chewed food often will
appear undigested in the ostomy pouch and cause concern for the client that they are not absorbing their
food (Price, 1989). If the client is unable to adequately chew their food then a diet altered in texture or the
elimination of a few concerning fruits and vegetables (such as corn, popcorn, nuts, celery) may be appro-
priate. It is important that this is individualized for each client.
Some clients may have been following a restrictive or special diet prior to the creation of an ostomy. The
ostomy, however, may alleviate the need for restrictions and in many cases a client can return to a normal
diet. This is especially true for the client with ulcerative colitis whose disease has been permanently re-
moved with a total colectomy or a surgical removal of an obstructing cancer. If there is permanent damage
to the remaining bowel from radiation or active Crohn’s disease, the previously prescribed diet may need
to be continued or modified in relation to the ostomy.
High output and dehydration
Ileostomy output is usually 500–1000ml per day (Doughty, 2005; Gallagher & Gates, 2004). High output
beyond these levels can be related to pre-existing disease, partial blockage, certain foods stimulating the
motion of the bowel, medications or shortened bowel with inadequate absorptive surface. Inability to
maintain oral intake with high output can lead to dehydration (see Appendix I for signs and symptoms
of dehydration). Some foods may help thicken or loosen the stool, which may be beneficial or avoided for
specific concerns such as high effluent in an ileostomy or constipation in a colostomy (see Appendix I for
foods that loosen/thicken stool). The presence of an intact colon would absorb 250–500cc additional fluid
and therefore an increase of 1–2 cups of fluids orally is required to meet hydration needs (Doughty, 2005).

Electrolyte losses can be evident with a high output ileostomy as the colon is the primary absorptive area
for sodium and potassium. Daily consumption of foods rich in sodium and potassium is usually suffi-
cient to correct or prevent this depletion. Some clinicians suggest sport drinks with electrolyte additives,
however these are expensive and have no real benefit when compared to foods rich in potassium and
sodium (see Appendix I for a list of high sodium and potassium food sources and sport drinks). Purpose-
ful over-hydration (consuming excessive fluid i.e. >4litres per day) can artificially lower electrolytes and
cause water toxicity. Greater water intake beyond necessary however, does not appear to increase the ileal
effluent (Kramer, 1987).
Bowel obstruction/blockage
Blockage of an ostomy can be very painful and initially most clients are fearful of this occurrence. To mini-
mize the potential for blockage during the stoma’s post-operative edematous phase of about 6–8 weeks
(Floruta, 2001; Gallagher & Gates, 2004) it is advisable to reduce the fibrous material in the digestive tract (i.e.
that which is resistant to breakdown) for a short time, especially with an ileostomy (Floruta, 2001). A food
blockage can occur when insoluble fibre becomes lodged proximal to the stoma (Doughty, 2005). A ques-
tionnaire to 604 ostomy clients (Floruta, 2001) revealed that although 88% stated they were not following
a special diet, 61% indicated that they avoided certain foods due to the potential for ostomy blockage. Ap-
pendix I lists foods that are commonly avoided during this post-operative time and general instruction on
diet related to obstruction.
Constipation
Constipation is primarily an issue related to a distal colostomy. Adequate fluid intake for adults or children
should alleviate hard stools, along with the inclusion of highly fibrous food choices.
Recommendation 14
Prepare the client and family by teaching at least the minimum skill set specific to their needs
prior to discharge from hospital.
Traditionally, clients were taught how and when to empty the ostomy pouch, the procedure for removing
and applying a new pouch, peristomal skin care, the effects of diet on the ostomy, self-monitoring for
stomal or peristomal complications and effects on appearance of clothing during the immediate post-
operative period and before hospital discharge. However, advances in surgical technique have dramati-
cally reduced mean hospital stays. For example, the mean hospital stay following sigmoid colon resection
resulting in creation of a colostomy is five days and the mean stay for laparoscopic proctocolectomy with
creation of an ileostomy is 4.3 days (Colwell & Gray, 2007). As a result, nurses are challenged to accommo-
date the educational needs of a client with a new ostomy in today’s hospital setting. While no research ex-
ists to define a minimum post-operative skill set for clients with a new ostomy, a consensus conference of
Wound, Ostomy and Continence Nurses in the United States (Wound, Ostomy and Continence Nurses Society,
2007) concluded that the minimum post-operative skill set for persons with an ostomy should include: 1)
ability to manipulate the pouch clip or spout if present, and 2) independently empty the pouch. Additional
skills that need to be taught, whenever possible, included: 1) bathing, clothing and activity restrictions, 2)
review of influence of prescription and over-the-counter medications on ostomy function, 3) influence of
diet on ostomy function, 4) peristomal skin care, 5) odour control, 6) monitoring for complications, and
7) sexual counseling (Colwell & Gray, 2007).
A consensus of expert opinion among panel members defined the following information to be taught to
client and family during the immediate post-operative period following creation of an ostomy:
n review of educational video/CD about stoma care
n observation of a least one complete appliance system change
n independence with emptying the pouch
n where to obtain supplies
n financial assistance for supplies (e.g., Ontario Assistive Devices Program)
n bathing, clothing and activity restrictions
n immediate dietary restrictions (if appropriate)
n review of medications – prescription and over-the-counter (if appropriate)
n general overview of ostomy literature provided at discharge
n emergency phone number for assistance
Other topics, depending on the needs of the client and family, could include:
n
adjusting appliance to stoma size
n diet, long term
n general skin care
n odour control
n complications – clients should be taught how to prevent and/or recognize signs and symptoms of:
a. peristomal skin problems

b. obstruction
c. herniation
n sexual counselling
n travel considerations
n accessing community resources including the self-help group, the United Ostomy Association of
Canada, in their area
See Appendix E and J for examples of Ostomy Teaching Flow Sheets.

Recommendation 15
Discharge the client and family with home care support.
Addis (2003) reported a randomized clinical trial of 50 patients with newly created colostomies or ileos-
tomies. Subjects were randomized to receive home visits 2–5 days after discharge and monthly for the
next six months. Control group subjects received home visits at months three and six following hospital
discharge. Subjects receiving six home visits had significantly higher health-related quality of life scores
after three months when compared to control subjects. Patients randomized to six home visits also dem-
onstrated significantly greater independence with care at six months. Although further research is needed
to elucidate the range of benefits associated with home care support, data from this randomized clinical
trial demonstrate that visits from home care nurses improve both self-efficacy and quality of life in clients
living with an ostomy.
Planning for discharge from hospital requires collaboration and coordination of services and resources.
The nurse plays a pivotal role in designing this part of the care plan. Early consideration should be given
to referrals required for community care nursing services and ETN contact, application for financial assis-
tance to support the purchase of ostomy supplies, arrangements for an ostomy visitor, the training of other
care providers in the client’s ostomy care protocol and follow-up appointments with the ETN. Although
the client’s care requirements will evolve and change throughout the post-operative period, the importance
of planning for discharge conveys care and confidence in the client’s ability to return home. It also avoids
‘last minute arrangements or oversights’ which could have a negative impact on ensuring a client-centred
discharge plan. See Appendix K for names and phone numbers of the Ontario chapter of United Ostomy
Association of Canada. See Appendix L for resource information on ostomy associations, manufacturers,
clothing and accessories and finances. See Appendix M for a sample Ostomy Care Form.
Recommendation 16
Ensure that the ostomy plan of care is individualized to meet the needs of the client and family.
A consensus of expert opinion supports independent self-care of the ostomy as a desirable goal for most
adults. Goals of care include an ostomy that is free of leakage, odour and complications. Wu, Chau and
Twinn (2007) evaluated self-efficacy in ostomy care in a group of 96 subjects. They reported that subjects
with a higher self-efficacy in ostomy care had higher health-related quality of life scores. Factors associated
with lower self-efficacy in ostomy care included increasing age, lower educational levels and reliance on
others to perform ostomy care, such as pouch changes. See Appendix N for care strategies for the client
with special needs.
While no study was identified that compared simplicity of ostomy product use to pouch wear time, fre-
quency of leakage, or incidence of complications, expert opinion also supports selection of the simplest
possible ostomy product appropriate to meet the client’s needs. Bourke and Davis (2002) reported results
of a survey of 2,060 persons living with an ostomy following institution of a program providing access
to ostomy supplies without direct cost to the client. More than half of women (59.9%) and men (53.7%)
reported changing the type of ostomy appliance used to manage their stomas. The most commonly cited
reason for changing the type of ostomy appliance was ease of use.
Therefore, it is vital that the best possible ostomy system is chosen with these goals in mind, and the
specific needs and preference of the client. At this time, there are a number of companies in Canada that
market numerous ostomy products and accessories. The ETN, or ostomy nurse specialist, can best assess
and recommend product selection suited to the client’s or family’s care requirements. However, it is im-
portant that the client is involved in the decision-making process for the selection. See Appendix O for a
list of ostomy products.
The following are factors which must be considered when selecting an ostomy product:
n type of ostomy: fecal or urine

n type of stoma construction
n infant, child, or adult client
n location of stoma
n characteristics of the stoma
n characteristics of the peristomal skin
n skin sensitivities or allergies
n manual dexterity and physical impairments for management
n cognitive abilities for learning
n client’s personal preferences
n living situation: home, long-term care, group home
n occupational implications
n religious practices
n cost
n lifestyle
n accessibility of products
n amount and consistency of the effluent

Recommendation 17
Assessment and follow-up by an Enterostomal Therapy Nurse (ETN) are recommended for the client
and family after ostomy surgery to decrease psychological distress, promote optimal quality of life and
prevent complications.
Level of Evidence = IIb
Evidence from multiple studies reveals that psychological distress is prevalent following creation of an
ostomy, resulting in impaired body image and self esteem, and diminished quality of life (Gooszen et al.,
2000; Holzer et al., 2005; Karadag et al., 2003; Krouse et al., 2007; Ma et al., 2007; Marquis, Marrel & Jambon, 2003;
McVey, Madill & Fielding 2001; Nugent et al., 1999; Ross et al., 2007; Scarpa et al., 2004; Wu, Chau & Twinn, 2007).
The average period of time needed to resolve the psychological distress produced by ostomy surgery and
restore optimal quality of life is not known, but existing evidence suggests that this process requires 12
months or longer. In the largest study of QOL among persons living with an ostomy published in the past
decade, Marquis, Marrel and Jambon (2003) found that quality of life scores rose steadily during the first
year following ostomy creation with a new ostomy.
McVey, Madill and Fielding (2001) described psychological distress characterized by acute impairment of
personal control that persisted for at least three months following ostomy surgery.
Existing evidence also reveals that the negative impact of an ostomy on physical and functional status
persists for a period of months to years following stoma surgery. In a systematic review of stomal and
peristomal complications, Salvadalena (2008) reported that the incidence of peristomal skin problems at 12
months was 15%–43%, the incidence of parastomal hernia at 12 months was 12%–40%, and a 10%–24%
incidence of retraction at 12 months. Pringle and Swan (2001) followed 112 patients with colostomies and
colorectal cancer for one year. They reported that half of their subjects reported significant fatigue at one
year, 10% experienced severe pain and 10% required referral to a physician for physical problems associ-
ated with their ostomy or associated disease. In their systematic review of factors affecting life with an os-
tomy, Brown and Randle (2005) report a study of 66 patients with urostomies who had undergone ostomy
surgery at least six years prior to data collection: 65% of respondents reported current peristomal skin
problems and 40% stated they had applied for disability benefits owing to stoma-related problems. Tseng et
al. (2004) also noted that 37% of a group of 73 subjects with permanent colostomies had discontinued their
employment, or had lost employment, owing to challenges associated with managing their ostomies.
Existing evidence strongly suggests that ongoing care by an ETN or ostomy nurse specialist ameliorates
psychological distress associated with an ostomy, improves quality of life and reduces the likelihood of
complications. Clients seek out ETN and ostomy nurse specialists when they experience both physical
problems and psychosocial challenges associated with their ostomy. Richbourg, Thorpe and Rapp (2007)
surveyed 43 persons living with an ostomy to determine difficulties experienced by clients after hospital
discharge. Respondents reported that they primarily sought help from ostomy nurses when they experi-
enced problems with their ostomy or the peristomal skin. Duchesne et al. (2002) retrospectively reviewed
medical records of 204 patients undergoing intestinal ostomy surgery and found that care by an ETN pro-
vided a protective effect against stomal or peristomal complications (Odds Ratio 0.15, 95% CI 0.03-0.74).
A prospective, quasi-experimental study provides additional evidence that ongoing access to an ETN or
ostomy nurse specialist both enhances quality of life and reduces the frequency of ostomy appliance
changes. Bohnenkamp et al. (2004) reported results of a prospective comparison cohort study that com-
pared the influence of care delivered by home health nurses to telehealth interactions with an ostomy
nurse specialist. Fourteen patients were assigned to traditional home visits or telehealth visits with the
ostomy nurse specialist, group assignment was not randomized. Clients receiving telehealth interactions
with the ostomy nurse specialist reported greater satisfaction with their care, higher QOL scores and used
fewer ostomy pouches than did patients receiving traditional home visits.
Collectively, these findings strongly support the need for regular follow-up by an ETN for all persons living
with an ostomy for a minimum of 12 months post-operatively, and as needed.
Recommendation 18
Educate client and family members to recognize complications affecting the stoma and peristomal skin.
Ostomy education is imperative for clients in order to be able to identify the signs and symptoms of
complications. Early identification and notification of a health professional are important factors to rein-
force when teaching ostomy care to clients, particularly when a complication is suspected. In a study by
Herlufsen et al. (2006) only 38% of individuals with a diagnosed peristomal skin disorder recognized that
they had a skin disorder. Most revealing is that 80% of those who had peristomal skin breakdown did not
request help from their health-care professional.
In a qualitative and descriptive study by Notter and Burnard (2006), 50 women having had a proctocolec-
tomy with loop ileostomy were asked to describe their experiences and perceptions. Findings focused on
pain and shock, body image and sexuality, the loop ileostomy and the role of the general and specialist
nurses. Although not explicit, the implications to practice from this study strongly recommend that dur-
ing the pre-operative period the client be exposed to the ‘realities of the stoma’ that is to avoid showing a
picture of a stoma that is neat and clean and easy to manage. For these women, the reality was far from the
truth. Inadvertently, nurses contributed to the experienced level of distress and long-term quality of life
issues. These negative experiences can delay the clients’ willingness to engage in self-care, which impacts
the early recognition of complications. Nurses are encouraged “to see life through the eyes of the women
(all clients) as they pass along the trajectory of surgery and recovery” (Notter & Burnard, 2006).
In a study conducted one to four months after surgery by McKenzie et al. (2006), 25% of clients found the
disposal of used ostomy systems the most difficult part of their pouch change, and the disposal routine
greatly affected their social and leisure activities. Over 40% of patients found the cleaning of the stoma to
be the most time-consuming part of the change procedure. The implication to practice is the psychologi-
cal impediment and potential avoidance by the client attending to the fundamental needs of their ostomy
care. The choice of ostomy system, for example, a drainable reusable versus a closed end disposable

pouch, should include the client’s preference. The ramifications of deferring changing a leaking pouch or
avoiding cleaning the peristomal skin are risk factors. Such actions can predispose the client to mild skin
irritation, which can quickly lead to severe dermatitis.
Richbourg et al. (2007) supports the strategy of clients practicing the removal and reapplication of their
ostomy system in conditions simulating their home environment. Again, this reinforces the establish-
ment of a normal bowel or urinary ostomy care routine, and the principles of fundamental inspection and
management of the stoma and peristomal skin by the client and or family. It is important that the client
learn what their normal stoma and skin presentation is so that comparison of suspected problems can be
identified.
Richbourg et al. (2007) identified that clients need to know how to recognize and treat common peristomal
skin problems and methods for preventing odour.
Recommendation 19
Colostomy irrigation may be implemented as a safe and effective method for the management of
descending or sigmoid colostomies for select adult clients.
Colostomy irrigation was demonstrated to be an effective alternative for achieving colostomy continence,
which had a positive impact on the QOL for 25 case reviewed patients. Significant improvements were
scored in role limitations related to physical problems, social functioning, emotional problems, general
mental health, vitality and body pain (Karadag, Mentes & Ayaz, 2005).
The client requires access to ETN or ostomy nurse specialists who can provide clinical assessments and
the skills required to teach the client colostomy irrigation. Supplemental educational material and practice
sessions serve as additional resources to enhance the client’s ability to perform the irrigation procedure
beyond the post-operative healing period. The cost of irrigation is significantly less when compared to
daily pouching management. This may be an attraction for some clients. An outpatient facility within a
hospital setting or community nursing care services become a resource for the client and family to access
as the skill of irrigating is developed after discharge, over time and on follow-up as required. Pediatric ir-
rigation is not a usual practice unless for diagnostic or other prescribed special management procedures.
Education Recommendations
Recommendation 20
Ostomy education for all levels of health-care providers should be a systematic, client-centred process,
provided in both academic and workplace venues.
Redman (2004) refers to self-management preparation as “the training that people with chronic health
conditions need to be able to deal with taking medication and maintaining therapeutic regimes, main-
taining everyday life such as employment and family, and dealing with the future, including changing
life plans and the frustration, anger, and depression” (p.4) that accompanies a chronic condition. An
ostomy is not generally labeled as a chronic condition, but living with an ostomy requires that the client
learn many of the same self-management skills. However, many health-care providers lack the ostomy-
related knowledge and skills to provide education and clinical support to enable clients to make informed
decisions, achieve their goals and overcome barriers to effective self management.
Health care providers who teach and support clients with ostomies include, Registered Practical Nurses
(RPN) and Registered Nurses (RN). Their basic professional education, taken at community colleges, or
universities, is guided by global standards set out by the Ministry of Training, Colleges and Universities
(www.edu.gov.on.ca/eng/general/college/progstan/health/nurse.html; www.edu.gov.on.ca/eng/gener-
al/college/progstan/health/supwork.html) and by the College of Nurses of Ontario (www.cno.org)
These standards provide a general overview of practice objectives, leaving specific learning objectives to
the individual educational institution. Thus, each institution determines the areas of focus and the time
given to each. For the generalist, education and practice about ostomies and ostomy care can be limited
to anatomy and physiology with in-class discussion through the use of case studies; to one to two hours
practicing on models in the laboratory; or to actually caring for a person with an ostomy during a field
placement. Many new graduates have never cared for a person living with an ostomy prior to starting paid
employment (Personal communication, Algonquin College, 2008).
All academic programs preparing nurses or unregulated health care providers (Personal Support Work-
ers-PSW) for entry to practice should include theoretical and competency-based ostomy management
principles rooted in an understanding of self-mastery techniques. Theoretical components should be
taught to the appropriate skill level of the regulated or unregulated health care provider according to
provider specific competencies outlined in Regulated Health Professions Act. Theoretical components
taught based on the level of the healthcare provider (RN, RPN, PSW) could include some or all of the
following: anatomy and physiology, disease processes leading to bowel or bladder diversion surgery,
common surgeries, lifestyle changes as a result of surgery and strategies to assess client’s needs for in-
formational, emotional and practical support to maximize their self-mastery.

During orientation to all practice environments in which clients with ostomies seek or are provided with
care, the new employee should receive information about the care of the client with an ostomy. This in-
formation should be focused at helping the care provider to maximize their client’s individual capacity
for self- management. Expectations of the new employee and client selection must be appropriate to their
legal scope of practice. Programs must address the resources necessary to support practice and how to
access these resources locally, such as access to client support literature and groups, supplies and expert
consultation by an ETN.
See Appendix P for recommended educational program content for specific levels of academic and orien-
tation preparation for Registered Nurses, Registered Practical Nurses and Personal Support Workers.
Recommendation 21
Consult ETNs in the development of ostomy educational programs that target appropriate health-care
providers, clients, family members and caregivers.
Registered Nurses who hold a baccalaureate degree or higher and complete a formal, accredited Wound
Ostomy Continence academic program Enterostomal Therapy Nursing Education Program (ETNEP) are
Enterostomal Therapy Nurses (ETNs). ETNs, through their additional specialty training, are ideally suit-
ed to be subject matter experts and educators for ostomy educational programs. These nurses practice
with advanced knowledge and skills regarding the care and teaching of clients with an ostomy, of all ages
and at all developmental stages (See Appendix Q for Erikson’s Stages of Development). They provide
direct client care and educational and consultative support to health-care providers. In Canada, the Cana-
dian Association for Enterostomal Therapy (www.caet.ca) sets the educational and practice competencies
required to practice as an ETN, and the Canadian Nurses Association sets the standard and requirements
for specialty nursing certification (www.cna-aiic.ca/CNA/nursing/certification/default_e.aspx).
See Appendix R for recognized ETN educational programs.
Organization & Policy Recommendations

Recommendation 22
Organizations should utilize a credentialed ETN for policy development and program management.
Level of Evidence =IV
ETNEPs, such as the Canadian Association for Enterostomal Therapy (CAET) ETNEP, are approved by
the World Council of Enterostomal Therapy (WCET). The CAET-ETNEP prepares Canadian Registered
Nurses academically and clinically to practice in ostomy, wound and continence management. The pro-
gram centres on the application of knowledge and clinical expertise as consultants and/or in direct care
of clients with ostomies, complex wounds and incontinence. Related roles include client and staff educa-
tion, as well as research, policy development and administration. Upon completion of an interactive, on-
line, 18-month theoretical program, which includes 225 hours of clinical preceptorship under the direct
supervision of an expert practitioner, the successful ETN student receives a Certificate in Enterostomal
Therapy Nursing. This certificate allows the ETN to write the Canadian Nurses Association ET Nursing
Certification Examination to become a Certified ETN in Canada.
Recommendation 23
All clients with ostomies, and their families, should have access to comprehensive education.
Clients have the right to receive lifelong expert ostomy care and management to assist them to adapt to changes
in living with an ostomy (see Appendix S for the Charter of Ostomates’ Rights). The design, development and
implementation of such programs should reflect a continuum of care. Programs should begin with a structured,
comprehensive and organized approach to self-care and the recognition and prevention of complications.
Recommendation 24
A mechanism must be in place for the transfer of information between care settings to facilitate
continued education and clinical support of the client.
Predominately post-operative client care and education takes place in the client’s home (nursing home,
shelters, private residence, etc.). Clients are at risk for physical and emotional challenges following sur-

gery. Therefore, the seamless exchange of information between hospital and community regarding the
client’s health condition, post-operative progress and ostomy education is essential to ensure optimal
adjustment (See Appendix E and J).
Recommendation 25
Practice settings must have access to an interdisciplinary team of knowledgeable and skilled health
professionals to address quality care in ostomy management.
Level of Evidence =IV
Refer to Discussion of Evidence for Recommendation #3.
Recommendation 26
Nursing best practice guidelines can be successfully implemented only where there are adequate
planning, resources, organizational and administrative support, as well as appropriate facilitation.
Organizations may wish to develop a plan for implementation that includes:

n An assessment of organizational readiness and barriers to implementation, taking into account
local circumstances.
n Involvement of all members (whether in a direct or indirect supportive function) who will
contribute to the implementation process.

n Dedication of a qualified individual to provide the support needed for the education and
implementation process.
n Opportunities for reflection on personal and organizational experience in implementing guidelines.
The Registered Nurses’ Association of Ontario (through a panel of nurses, researchers and administra-
tors) has developed the Toolkit: Implementation of Clinical Practice Guidelines (RNAO, 2002b), based on
available evidence, theoretical perspectives and consensus. The Toolkit is recommended for guiding the
implementation of the RNAO best practice guideline Ostomy Care and Management. Successful imple-
mentation of the best practice guidelines requires the use of a structured, systematic planning process
and strong leadership from nurses who are able to transform the evidence-based recommendations into
policies and procedures that impact on practice within the organization. The RNAO Toolkit (2002b) pro-
vides a structured model for implementing practice change. Please refer to Appendix T for a description
of the Toolkit.
Research Gaps and Future Implications

The expert development panel, in reviewing the evidence for this guideline, has identified several gaps in
the research literature related to ostomy care and management. In considering these gaps, the panel has
identified the following priority research areas:
n urther substantive research is required to validate the expert opinion and impact knowledge
F
that will lead to improved practice and outcomes related to Ostomy Care and Management.
n Further research is required in the area of peristomal skin management, particularly in com-
plex presentations and Quality of Life issues related to living with an ostomy.
n The impact of simple versus complicated pouching systems on the client’s success in achieving
independent self-care of the ostomy to be conducted free from potential or perceived bias from
industry.
n The impact of education provided by nurses directed to the client’s ability to learn, implement
and retain information, and the influence on the successful attainment of independent self-care
of the ostomy.
n The impact of applied nursing theory on the client’s success in achieving independent self-care
of the ostomy.
n The effectiveness of specific educational tools and strategies designed to assist children and
families adjust to living with an ostomy.
n The efficacy of internet-based resources designed to assist children and families adjust to
living with an ostomy.
n The effectiveness of support groups within the client group.
The above list, although in no way exhaustive, is, however, an attempt to identify and prioritize some of
the research gaps in this area. Recommendations in this guideline are based on evidence gained from
qualitative or quantitative research, while others are based on consensus or expert opinion.

Evaluation/Monitoring of Guideline
Organizations implementing the recommendations in this nursing best practice guideline are advised
to consider how the implementation, and its impact, will be monitored and evaluated. The following
table, based on a framework outlined in the RNAO Toolkit: Implementation of Clinical Practice Guidelines
(2002b) provides an example of how this matrix from the Toolkit may be used.
OBJECTIVE: Evaluate the supports needed, the process involved and the impact of the
recommendations related to ostomy care and management.
Level of Indicator Structure Process Outcome
What you need How you go about it What happens
Organization Policy, Procedure, n Examine organizational n Organizational lead

Practice changes culture to identify selected for evidence-
barriers & supports for based practice
an evidence-based n Best Practice –
practice culture to a standing committee
develop & thrive agenda item
n Review of existing n Policies, procedures
ostomy related policies, & practices reflect &
procedures & practices support best practice in
ostomy care
Documentation changes Documentation changed n Discharge & inter-

to include: agency documentation
n Discharge Information reflects UOA, suppliers,
re: local (United Ostomy client level of inde-
Association [UOA]) & pendence & identified
local product suppliers complications
n Inter-agency documen-
tation changed to
capture the degree of
client self-care inde-
pendence, and what
barriers to mastering
self-care exist (includ-
ing complications)
Level of Indicator Structure Process Outcome
Incident/Unusual Surgical feedback n Increased use of ETN

Occurrence Reporting to include: for pre-op education &
System n Reports analyzed at stoma siting
appropriate committee n Decreased admis-
level – E.g.: sion rate secondary
• Monthly Surgical to stomal/peristomal
Team Committee complications
• Client Safety Committee n Increase use of
• Medical Advisory ambulatory clinics for
Committee ongoing management/
n One-on-one discussion surveillance of complex
n Gathering of evidence ostomy presentations
for discussion with
the surgeon if this is a
repetitive problem
Provider Nurses skilled in n Provide training related Staff report increased

ostomy care to product, anatomy, ability to provide care
complications, consults
n Conduct a staff survey
pre/post
Client Maximize client Client satisfaction survey Survey results show

independence include items that focus increased client indepen-
on mastering self-care & dence & satisfaction
achieving independence,
continuity & consistency
of care
Financial Costs Money earmarked for n Staff ETN or ETN Money budgeted for:
ostomy related education consult available n ETN
n New professional staff n Orientation
receive ostomy educa- n E-Learning available
tion in orientation
n Ongoing ostomy
education

Implementation Strategies
The Registered Nurses’ Association of Ontario and the guideline development panel have compiled a list
of implementation strategies to assist health-care organizations or health-care disciplines that are inter-
ested in implementing this guideline. A summary of these strategies follows:
n Haveat least one dedicated person, such as an advanced practice nurse or a clinical resource
nurse, who will provide support, clinical expertise and leadership. The individual should also
have good interpersonal, facilitation and project management skills.
n Conduct an organizational needs assessment related to Ostomy Care and Management to iden-
tify current knowledge base and further educational requirements.

n Initial needs assessment may include an analysis approach, survey and questionnaire, group
format approaches (e.g., focus groups), and critical incidents.

n Establish a steering committee comprised of key stakeholders and interdisciplinary members
committed to lead the change initiative. Identify short-term and long-term goals. Keep a work
plan to track activities, responsibilities and timelines.
n Create a vision to help direct the change effort and develop strategies for achieving and sustain-
ing the vision.

n Program design should include:
• target population;
• goals and objectives;
• outcome measures;
• required resources (human resources, facilities, equipment); and
• evaluation activities.
n Design educational sessions and ongoing support for implementation. The education sessions
may consist of presentations, facilitator’s guide, handouts and case studies. Binders, posters
and pocket cards may be used as ongoing reminders of the training. Plan education sessions
that are interactive, include problem solving, address issues of immediate concern and offer
opportunities to practice new skills (Davies & Edwards, 2004).
n Provide organizational support, such as having the structures in place to facilitate the imple-
mentation. For example, hiring replacement staff so participants will not be distracted by
concerns about work and having an organizational philosophy that reflects the value of best
practices through policies and procedures. Develop new assessment and documentation tools
(Davies & Edwards, 2004).
n Identify and support designated best practice champions on each unit to promote and support implemen-
tation. Celebrate milestones and achievements, acknowledging work well done (Davies & Edwards, 2004).
n Organizations implementing this guideline should adopt a range of self-learning, group learn-
ing, mentorship and reinforcement strategies that will, over time, build the knowledge and
confidence of nurses in implementing this guideline.
n Beyond skilled nurses, the infrastructure required to implement this guideline includes access
to specialized equipment and treatment materials. Orientation of the staff to the use of specific
products and technologies must be provided and regular refresher training planned.
n Teamwork, collaborative assessment and treatment planning with the client and family and
interdisciplinary team are beneficial in implementing guidelines successfully. Referral should

be made as necessary to services or resources in the community or within the organization.
In addition to the strategies mentioned above, the RNAO has developed resources that are available on
the website. A toolkit for implementing guidelines can be helpful if used appropriately. A brief descrip-
tion of this toolkit can be found in Appendix T. A full version of the document in PDF format is also
available at the RNAO website, www.rnao.org/bestpractices.
Process for Update/Review of Guideline

The Registered Nurses’ Association of Ontario proposes to update this best practice guideline as follows:
ach nursing best practice guideline will be reviewed by a team of specialists (Review Team) in the
1. E
topic area every three years following the last set of revisions.
uring the three-year period between development and revision, RNAO program staff will regularly
2. D
monitor for new systematic reviews and randomized controlled trials and other relevant literature in
the field.
ased on the results of the monitor, program staff will recommend an earlier revision period.
3. B
Appropriate consultation with a team of members comprising original panel members and other
specialists in the field will help inform the decision to review and revise the guidelines earlier than
the three-year milestone.
hree months prior to the three-year review milestone, the program staff will commence the plan-
4. T
ning of the review process by:
a. I nviting specialists in the field to participate in the Review Team. The Review Team will be
comprised of members from the original panel as well as other recommended specialists.
b. Compiling feedback received, questions encountered during the dissemination phase as well
as other comments and experiences of implementation sites.
c. Compiling new clinical practice guidelines in the field, systematic reviews, meta-analysis
papers, technical reviews, randomized controlled trial research and other relevant literature.
d. Developing a detailed work plan with target dates and deliverables.
5. The revised guideline will undergo dissemination based on established structures and processes.

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Appendix A: Glossary of Terms

Clinical Practice Guidelines or Best Practice Guidelines: Systematically devel-
oped statements to assist practitioner and client decisions about appropriate healthcare for specific
clinical (practice) circumstances (Field & Lohr, 1990).
Consensus: A process for making policy decisions, not a scientific method for creating new
knowledge. Consensus development makes the best use of available information, be that scientific
data or the collective wisdom of the participants (Black et al., 1999).
Education Recommendations: Statements of educational requirements and educational

approaches/strategies for the introduction, implementation and sustainability of the best practice
guideline.
Organization and Policy Recommendations: Statements of conditions required for

a practice setting that enables the successful implementation of the best practice guideline. The
conditions for success are largely the responsibility of the organization, although they may have
implications for policy at a broader government or societal level.
Practice Recommendations: Statements of best practice directed at the practice of

health-care professionals that are ideally evidence based.
Randomized Controlled Trials: Clinical trials that involve at least one test treatment
and one control treatment, concurrent enrollment and follow-up of the test- and control-treated
groups, and in which the treatments to be administered are selected by a random process.
Stakeholder: An individual, group, or organization with a vested interest in the decisions and
actions of organizations that may attempt to influence decisions and actions (Baker et al., 1999).
Stakeholders include all individuals or groups who will be directly or indirectly affected by the
change or solution to the problem.
APPENDICES
Systematic Review: An application of a rigorous scientific approach to the preparation of a

review article (National Health and Medical Research Centre, 1998). Systematic reviews establish where
the effects of health care are consistent and research results can be applied across populations, set-
tings and differences in treatment (e.g., dose); and where effects may vary significantly. The use of
explicit, systematic methods in reviews limits bias (systematic errors) and reduces chance effects,
thus providing more reliable results upon which to draw conclusions and make decisions (Higgins
& Green, 2008).
Appendix B: Glossary of Clinical Terms
Abdominoperineal A procedure using an abdominal and perineal approach for the resection of rectal
Resection (APR) cancer. The procedure involves removal of the rectum, anus and perirectal lymphatics.
Anti-Reflux Valve A valve incorporated in urostomy appliances. This valve stops the urine from going back
into the kidneys once it has drained into the pouch.
Appliance Also called the pouching system. See Appendix O for pouching systems and accessories.
Belts/Binders See Appendix O for pouching systems and accessories.
Colectomy Excision of part or all of the colon.
Colostomy The surgically constructed opening where a portion of the colon is brought through
the abdominal wall to its skin surface. Colostomies can be further defined in terms of
construction, location and permanence.
Convexity Surface that is curved or rounded outward; provides tension on the skin, flattening
peristomal skin contours causing a stoma to protrude better, can be integrated (part of
the barrier) or added (barrier rings).
See Appendix O for pouching systems and accessories.
Crohn’s Disease Inflammation and ulceration usually of the terminal portion of the ileum and/or
small bowel.
Denudement Red, raw skin; any superficial erosion and ulcerations produced mechanically or chemically.
Dermatitis See Peristomal Contact Dermatitis (allergic or irritant).
Diversion Surgical creation of an alternative route for effluent of the GI tract, or of the Urinary
APPENDICES
Tract, can be described as “Continent or Incontinent”
Educational Books, magazines, videos, CDs, websites, learning devices, computer software.
Resources
Effluent Discharge – urine or stool.
Electrolyte An ionized salt in blood, tissue fluids and cells. These salts include sodium, potassium
and chlorine.

End Ostomy An ostomy in which the proximal cut end

Construction of the colon is formed into a stoma and the
distal colon is either resected or closed.
Illustration by Nancy Bauer, HBA, HB Admin, RN, ETN. Published with permission.
Enterostomal Registered Nurse who has advanced knowledge and clinical skill preparation from a
Therapy Nurse recognized educational certificate program in the management of ostomies, wound
(ETN) and incontinence.
Financial Resources Government assistance, insurance, industrial support, associations.
Flange See Appendix O for pouching systems and accessories.
Flush Stoma A stoma that is level with the skin. See Appendix O for pouching systems.
Stoma Height – Cross Sectional Profiles

High Profile Normal Height Low Profile Flush Retracted
APPENDICES
Folliculitis Inflammation of a follicle or follicles usually caused by Staphylococcus Aureus.
Granuloma Presents as friable tissue, usually in small raised round shapes, scattered at the
mucocutaneous junction; may result from retained or reactive suture material.
Hartmann’s [Henri Hartmann, Fr. Surgeon, 1860–1952] The surgical removal of a diseased portion
Procedure of the distal colon or proximal rectum with formation of an end colostomy, accompanied
by over-sewing of the distal colonic or rectal remnant.

This procedure may be the first stage of a two-part operation, in which at a later date, the
colostomy and the over-sewn remnant are reconnected.

The Hartmann procedure is most often employed in debilitated clients or in emergent
circumstances in which primary anastomosis or complete distal segment excision would
not be appropriate.

Hernia – A parastomal hernia occurs as a defect in

Peristomal or the fascia that allows loops of intestine to
Parastomal protrude into the area of weakness. During
stoma creation an opening is made into the
fascia to allow the intestine to be advanced. In
some clients this defect can enlarge, allowing the
intestine to bulge into the area.
May be supported with a wide belt or binder;
or may require surgical correction.
APPENDICES
Human Resources Knowledge, skills, specialized expertise and talents of health practioners (Kerzner, 2001).
Hyperplasia Excessive proliferation of normal cells in the normal tissue arrangement of an organ.

Ileal Conduit A method of diverting the urinary

(Urostomy) flow by transplanting the ureters
into a prepared and isolated
segment of the ileum, which is
sutured closed on one end. The
other end is connected to an
opening in the abdominal wall.

The ileal conduit procedure
is the most common urostomy.
The portion of bowel will
produce mucous.

Ileostomy A surgical passage through the abdominal wall, through which a segment of ileum is
exteriorized. An end stoma or loop stoma may be created.
Inflammatory The term for a number of chronic, relapsing diseases of the gastrointestinal tract of
Bowel Disease unknown etiology. See Ulcerative Colitis and/or Crohn’s Disease.
Irrigation of the Procedure to instill fluid into a fecal stoma to promote the emptying of stools before a
Colon/Large Bowel surgical procedure or as an alternative to pouching for selected clients.
Karaya See Appendix O for pouching systems and accessories.
Loop Ostomy Usually created in the

Construction transverse colon. Loop ostomy
can be constructed in the small
and large bowel.
This is one stoma with two
openings; one discharges
APPENDICES
stool, the second mucous.
Cross Sectional view


Surface view
Mucous Fistula The defunctionalized portion of the intestine

brought to the surface of the skin.
The mucous fistula generally will have a lower
profile than the functioning ostomy.
Mucocutaneous The junction between the skin and a mucous membrane such as a stoma.
Junction (MCJ)
Mucocutaneous The detachment of the

Separation stoma from the skin. It
may be the result of poor
healing, tension on the
bowel or superficial
infection.
Obstruction A partial or complete blockage of the large or small intestine.

(Intestinal)
Ostomy A surgical procedure creating an opening between the urinary or GI tract and the skin.
APPENDICES
Ostomy – Temporary Usually the surgical plan is to reconnect the intestine and to close the ostomy.
Ostomy – Permanent Ostomy that will never be closed.
Ostomy Nurse See Enterostomal Therapy Nurse.

Specialist
Ostomy Visitor A person with an ostomy who has completed a training program and visits people before
and/or after ostomy surgery. The visitor gives support and practical advice rather than
medical information.

Organizational Organizational health infrastructure; hospital, outpatient clinic, community care,

Resources suppliers and industry.
Peristalsis A progressive wavelike movement that occurs involuntarily in hollow tubes of the body,
especially the alimentary canal, propelling the contents forward.
Peristomal The overgrowth of a Candida organism of sufficient magnitude to cause inflammation,

Candidiasis infection or disease on skin of the peristomal plane.
Peristomal Contact Any inflammation of the skin believed to be due to an allergic reaction to one or more
Dermatitis (Allergic) components of a product (pouching systems and/or accessories).
Peristomal Contact Skin damage resulting from contact with fecal or urinary drainage.
Dermatitis (Irritant)
Peristomal 3 to 4 inches (10x10 cm) of skin surface surrounding an abdominal stoma.

Skin/Plane
Pouch A waterproof receptacle that collects effluent (i.e. urine or stool).

(Appliance, Bag)
Pouching Systems Composed of a skin barrier and a collection device to collect drainage (effluent) and
(Ostomy Pouching protect the skin. Pouching systems are one-piece or two-piece products. The pouch
Systems) attaches to the skin barrier, which adheres to the abdomen, and is fitted over and around
the stoma to collect stool or urine. See Appendix O for pouching systems
and accessories.
Proctocolectomy Surgical removal of the colon and rectum.
Prolapse (Stomal) A complication of ostomy surgery resulting in the

“telescoping” of the bowel through the stoma. Stomal
prolapse may vary in length.
APPENDICES
It is most common in transverse loop ostomy

constructions.
See Loop Ostomy Construction.

Pseudoverrucous Wart-like lesion in the peristomal area.

Lesions
Pyoderma A rare form of the ulcerative or classic presentation of the disease. Presents as pustules
Gangrenosum surrounded by inflamed border, which rapidly progress to ulcerations with a granular or
crusted base and bluish purple raised edges.
Retraction The disappearing of the normal protrusion of the stoma to or below the skin. Can be
(Retracted Stoma) intermittent – clients may report that the stoma disappears when they are sitting or
when the bowel is functioning.
See Flush Stoma – Stoma Height.

Rod Any support material or device used in the

construction of a loop ileostomy. It is placed
under a loop of exteriorized bowel to maintain
its position on the abdominal surface.

See Loop Ostomy Construction.
Social Resources Self-support groups, newsletters, conferences, camps, family, supportive others.
Stent Any material or device used to hold tissue in place,

to maintain open blood vessels, or to provide a support
APPENDICES
for a graft or anastomosis while healing is taking place.

E.g., supports the anastomosis or prevents obstruction
due to edema of the ureters at the insertion sites into
the ileum following the formation of an ileo conduit.

Stenosis The narrowing or contracting of the stoma occurring at the skin or fascia impairing the
drainage of effluent.

Stoma From the Greek word ‘mouth’; surgical opening for drainage of effluent.
Stoma Location Colostomy Ileostomy

Stomach
Transverse Colostomy
Duodenum
Descending
Ascending Colostomy Jejunum
Colostomy
Ileum
Cecostomy
Sigmoidostomy
Ileostomy

Stomal Siting Selection of the ideal location on the abdomen for a stoma prior to surgery by a trained
(Pre-Operative) health-care professional, usually ETN or surgeon to help prevent future stoma
complications and pouching problems.
Stomal Therapy See Enterostomal Therapy Nurse.

Nurse (STN)
Therapeutic A purposeful, goal-directed relationship that is directed at advancing the best interest
Relationship and outcomes of the client.
Ulcerative Colitis Ulcerated inflammation of the colonic mucosal and submucosal layers characterized by
remissions and exacerbations (flare-ups).
United Ostomy A volunteer-based organization dedicated to assisting all persons facing life with
APPENDICES
Association gastrointestinal or urinary diversions by providing emotional support, instructional and

of Canada information services through the membership, the family, associated caregivers and the
general public.
Urostomy See Ileal Conduit.
Wound Ostomy See Enterostomal Therapy Nurse.

Continence Nurse
(WOCN)
Appendix C: Guideline Development Process

The RNAO, with funding from the Government of Ontario, has embarked on a multi-
year program of nursing best practice guideline development, pilot implementation, evaluation, dissemi-
nation and support of uptake. One of the areas of emphasis is on nursing interventions related to ostomy
care and management. This work was conducted independent of any bias or influence from the Ontario
Government.
In January 2008, an international, multidisciplinary panel of nurses, and allied health professionals with
expertise in practice, education and research on ostomy care and management from a range of practice
settings was convened under the auspices of the RNAO. The panel discussed the purpose of their work,
and came to consensus on the scope of the best practice guideline.
Subsequently, a search of the literature for best practice guidelines, systematic reviews, relevant research
studies and websites was conducted. No existing best practice guidelines were found. As part of the
rigorous guideline development process for the Clinical Best Practice Guidelines Program, a systematic
review was conducted. See Appendix D for details of the search strategy and outcomes.
The panel members discussed the evidence summaries and key articles and came to a consensus on the
best available evidence on which to base recommendations. The panel then divided into subject matter
expert subgroups for the purpose of drafting recommendations for nursing interventions. This process
resulted in the development of practice, education and organization and policy recommendations. The
panel members as a whole reviewed the draft recommendations, discussed gaps, reviewed the evidence
and came to consensus on a final set of recommendations.
This draft was submitted to a set of external stakeholders for review and feedback – an acknowledgement
of these reviewers is provided on page 14 of this document. Stakeholders represented various health-care
professional groups, clients and families, as well as professional associations. External stakeholders were
provided with specific questions for comment, as well as the opportunity to give overall feedback and
general impressions.
The feedback from stakeholders was compiled and reviewed by the development panel – discussion and
APPENDICES
consensus resulted in revisions to the draft document prior to publication.

Appendix D: Process for Systematic Reviews

and Search Strategy
The search strategy utilized during the development of this guideline focused on two key areas. One was
a structured website search to identify best practice guidelines published on the topic of ostomy care and
management; and the second was a literature review to identify primary studies, meta analyses and sys-
tematic reviews published in this area from 1998–2008.
Part 1: Guideline Search
One individual searched an established list of websites for content related to the topic area in December
2007. This list of sites was compiled based on existing knowledge of evidence-based practice websites,
known guideline developers, and recommendations from the literature. Presence or absence of guide-
lines was noted for each site searched as well as date searched. The websites at times did not house
guidelines, but directed to another website or source for guideline retrieval. Guidelines were either down-
loaded if full versions were available or were ordered by phone/email.
n Agency for Healthcare Research and Quality: www.ahrq.gov

n Alberta Medical Association – Clinical Practice Guidelines: www.albertadoctors.org
n American College of Chest Physicians: www.chestnet.org/education/hsp/guidelinesProducts.php
n American Medical Association: www.ama-assn.org
n Bandolier Journal: www.medicine.ox.ac.uk/bandolier
n British Columbia Council on Clinical Practice Guidelines: www.bcguidelines.ca/gpac
n British Medical Journal – Clinical Evidence: www.clinicalevidence.com/ceweb/conditions/index.jsp
n Canadian Centre for Health Evidence: www.cche.net/che/home.asp
n Canadian Cochrane Network and Centre: www.ccnc.cochrane.org
n Canadian Coordinating Office for Health Technology Assessment: www.ccohta.ca
n Canadian Institute of Health Information: www.cihi.ca
n Canadian Task Force on Preventive Health Care: www.ctfphc.org
n Centers for Disease Control and Prevention: www.cdc.gov
n Centre for Evidence-Based Mental Health: http://cebmh.com

APPENDICES
n Centre for Health Evidence: www.cche.net/che/home.asp
n Centre for Health Services and Policy Research: www.chspr.ubc.ca
n Clinical Resource Efficiency Support Team (CREST): www.crestni.org.uk
n CMA Infobase: Clinical Practice Guidelines: http://mdm.ca/cpgsnew/cpgs/index.asp
n Cochrane Database of Systematic Reviews: www.update-software.com/publications/cochrane
n Database of Abstracts of Reviews of Effectiveness (DARE): www.crd.york.ac.uk/crdweb
n Evidence-based On-Call: www.eboncall.org
n Guidelines Advisory Committee: www.gacguidelines.ca
n Institute for Clinical Evaluative Sciences: www.ices.on.ca
n Institute for Clinical Systems Improvement: www.icsi.org
n Institute of Child Health: www.ich.ucl.ac.uk/ich
n Institute of Health Economics: www.ihe.ca

n Joanna Briggs Institute: www.joannabriggs.edu.au
n Medic8.com: www.medic8.com/ClinicalGuidelines.htm
n Medscape Women’s Health: www.medscape.com/womenshealthhome
n Monash University Centre for Clinical Effectiveness: www.mihsr.monash.org/cce
n National Guideline Clearinghouse: www.guidelines.gov
n National Institute for Clinical Excellence (NICE): www.nice.org.uk
n National Library of Medicine Health Services/Technology Assessment Test (HSTAT):
http://hstat.nlm.nih.gov/hq/Hquest/screen/HquestHome/s/64139
n Netting the Evidence: A ScHARR Introduction to Evidence-Based Practice on the Internet:
www.shef.ac.uk/scharr/ir/netting
n New Zealand Guidelines Group: www.nzgg.org.nz
n NHS Centre for Reviews and Dissemination: www.york.ac.uk/inst/crd
n NIH Consensus Development Program: http://consensus.nih.gov
n NIHR Health Technology Assessment Programme: www.ncchta.org
n PEDro: The Physiotherapy Evidence Database: www.pedro.org.au
n Royal College of General Practitioners: www.rcgp.org.uk
n Royal College of Nursing: www.rcn.org.uk/index.php
n Royal College of Physicians: www.rcplondon.ac.uk
n Scottish Intercollegiate Guidelines Network: www.sign.ac.uk
n Society of Obstetricians and Gynecologists of Canada Clinical Practice Guidelines:
www.sogc.org/guidelines
n SUMSearch: http://sumsearch.uthscsa.edu
n The Qualitative Report: www.nova.edu/ssss/QR
n TRIP Database: www.tripdatabase.com
n U.S. Preventive Service Task Force: www.ahrq.gov/clinic/uspstfix.htm
n University of California, San Francisco: www.ucsf.edu
In addition, a website search for existing practice guidelines on ostomy care and management was con-
ducted via the search engine “Google,” using key search terms. One individual conducted this search,
noting the results of the search, the websites reviewed, date and a summary of the results.
APPENDICES
Panel members were also asked to review personal archives to identify guidelines not previously found
through the above search strategy.
The search strategy described above resulted in the retrieval of no guidelines on the topic of ostomy care
and management.

PART 2: Literature Review
A database search for existing evidence related to ostomy care and management was conducted by a
University Health Network librarian. An initial search of the CINAHL, PsycInfo, Medline, and EMBASE
databases for studies published from 1998 to 2008 was conducted in January 2008. This search was
structured to answer the following clinical questions developed by the panel:
1. W
hat physical and psychosocial needs require nurse-led interventions to prepare the neonate,
pediatric or adult populations for ostomy surgery?
a. Pre-operative
b. Post-operative
c. Future/Follow-up
2. W
hat nurse-led interventions are effective in improving ostomy care and peristomal skin care
(e.g., reducing degree/frequency of complications, shortening healing time) in neonatal, pediatric
or adult populations?
3. W
hat nurse-led interventions are effective in promoting patient self-care of ostomy and peristomal
skin in pediatric or adult populations?
4. W
hat nurse-led interventions are effective in managing complications in ostomies and peristomal
skin in neonatal, pediatric or adult populations?
5. W
hat are the special considerations in caring for individuals with ostomies who have special needs,
including blindness?
6. What are the education needs of nurses looking after individuals with ostomies?
7. W
hat patient-focused educational interventions are effective in improving physical and psychosocial
status of individuals with ostomies?
8. W
hat resources used by nurses in ostomy care are most effective in managing ostomies
(e.g., promoting healing, reducing complications)?
9. W
hat resources used by patients in self-managed ostomy and peristomal care are most effective in
managing ostomies (e.g., promoting healing, reducing complications)?
APPENDICES
For details of the search results please refer to Ostomy Care and Management: a systematic review of the
assessment and management of colostomies, ileostomies, and urostomies, including the assessment and
management of periostomal skin (Mayo et al., in press).
Appendix E: Sample Ostomy Teaching Record

OSTOMY TEACHING RECORD
Client:
Address:

Before Surgery: Teaching Completed Date & Initial
Date of surgery
Type of surgery/ostomy
Reason for surgery
E.T. Nurse visit
Stoma site selection and marking
Stoma location and appearance
Given teaching booklets about surgery
Given samples of pouching system
Purpose of pouch and skin barrier
Knowledge of others with an ostomy
Viewed ostomy video

After Surgery: While in Hospital Teaching Completed Date & Initial
Stoma (size, swelling, shrinkage and appearance)

Type of drainage while in hospital
Observe/assist with pouch emptying
Independent with pouch emptying
Observe/assist with release of gas from pouch
APPENDICES
Independent with release of gas from pouch
Observe/assist with pouch and skin barrier change
Discuss odour control options
Signs of pouch leakage (prevention and treatment)
Viewed ostomy video and given teaching booklet (if not done pre-op)
Who to call if problems occur after discharge from hospital


After Surgery: Discharged Home Teaching Completed Date & Initial
Type of drainage at home

Stoma (size, swelling, shrinkage and appearance)
Independent with pouch emptying
Observe/assist with pouch and skin barrier change
Independent with pouch and skin barrier change
Signs of pouch leakage (prevention and treatment)
Skin breakdown (prevention and treatment)
Application instructions
Supply list/where to buy
Care of supplies/emergency kit
Discuss odour control options
Nutrition/dietary instructions
Bathing
Activity/travel
Clothing modifications
Sexual function concerns
Financial Assistance (A.D.P., DVA, Private Insurance, Social Assistance, Disability)
United Ostomy Association of Canada Support Group
Ostomy visitor
Discharge instructions

Colostomy: Teaching Completed Date & Initial
Care of perineal wound (if present)

Mucous drainage per rectum (if rectum left in place)
Care of a mucous fistula (if present)
Colostomy irrigation information
Trial of a colostomy irrigation (optional)
APPENDICES
Constipation/diarrhea/gas

Ileostomy: Teaching Completed Date & Initial
Care of perineal wound (if present)

Mucous drainage per rectum (if rectum left in place)
Sodium loss and replacement
Potassium loss and replacement
Obstruction and management
Fluid imbalance and treatment
Medication
Urostomy: Teaching Completed Date & Initial
Connecting pouch to additional leg bag (optional)

Connecting pouch to bedside drainage (optional)
Care of bedside drainage container and/or leg bag
Mucous in urine
Fluid intake/cranberry juice
Urinary tract infection
Urine sample from stoma
Nurse’s Signature: Initials Nurse’s Signature: Initials
Reproduced with permission from ET NOW, CarePartners, Waterloo, Ontario.
APPENDICES

Appendix F: Sexuality Information

Intimacy and Sexuality
n Assess the client’s pre-operative relationship with their partner or previous relationships they may have had
n Reassure client/partner that an intimate relationship can resume once their strength is regained and they have
healed from surgery
n Review with the client/partner the changes in sexual function that can occur as a result of various treatments
(e.g., surgery, radiation, chemotherapy)
n Encourage client/partner to communicate their feelings with their partner or care provider
n Remind client/partner that there are many ways to express themselves sexually
n Reassure the client/partner that physical closeness will not harm the stoma
n Inform client that it is not necessary to tell others about having an ostomy unless they feel the relationship
is becoming more serious or intimate
Client Tips for Intimate Situations
n Plan sexual activity for when the ostomy is less active

n Avoid foods that may increase gas/odour production
n Place deodorant drops in the pouch
n Select a pouch with a gas filter
n Consider pouches that are opaque or covered with a pouch cover or cummerbund
n Change to a smaller “mini” pouch or stoma cap
n Empty or change pouch prior to activity
n Add an ostomy belt if desired
n Ensure pouches are secure and well fitting
n Wear perfume/cologne
n Wear intimate apparel to increase one’s sensuality and to camouflage the stoma
n Experiment with different, but comfortable, positions
n Play music to avoid hearing potentially embarrassing sounds
n If accidents happen, talk about feelings/emotions
APPENDICES
Web Sites
www.ideas-na.com
www.intimatemomentsapparel.com
www.mtsinai.on.ca
www.weircomfees.com
www.meetanostomate.com
Source: Bressmer et al. (2008) Reprinted with permission.
Appendix G: Sample Assessment Form

Ostomy Assessment Record
CORE INFORMATION
Surgery: Date:
Type of ostomy: ❑ Colostomy ❑ Ileostomy ❑ Urostomy ❑ Mucous fistula

❑ Other:
❑ Permanent ❑ Temporary Approximate closure date:
❑ End stoma ❑ Loop stoma ❑ Rod insitu Removal date:
❑ Urinary stents Removal date:

❑ Catheter
LOCATION OF STOMA

Legend:
S stoma

T tubes

W wound

APPENDICES
MF mucous fistula

BP bony prominence

SF skin fold

ASSESSMENT
Initial the appropriate assessment with each appliance change for the first 6 weeks, or whenever a problem is detected.
Date:
STOMA
Size Round (measure using stoma measuring guide)
Oval (measure length and width)
Colour Red (adequate blood supply)
Pale (low haemoglobin)
Dark red/purplish tint (indicates bruising)
Gray to black (ischemia – no blood supply)
Other:
Appearance Healthy (shiny and moist)

Taut (edematous)
Lacerated (stoma has been cut or torn)
Granulomas (nodules on stoma)
Protrusion Normal (between 1.5 – 2.5 cm)
Flush (mucosa level with skin)
Retracted (below level of skin)
Prolapsed (greater than 5 cm in length)
Other:
MUCOCUTANEOUS JUNCTION
Intact (Sutures around stoma intact)
Separated at o’clock (stoma separated from skin)
PERISTOMAL SKIN
Colour Healthy (no difference from adjacent skin surface)
Erythema (red)
Bruised (purplish to yellowish colour)
Integrity Intact (no breakdown in skin)
Macerated (white friable skin, too much moisture)
APPENDICES
Erosion (superficial skin damage)

Rash (an outbreak of lesions on the skin)
Ulceration (a wound through the dermis layer)
Other:
Turgor Normal (soft, good elasticity)
Flaccid (weak and flabby)
Firm (hard)
Predisposing Eczema, psoriasis
factors
Other:
Date:
EFFLUENT
Stool Texture: Formed
Thick
Pasty
Loose
Passing flatus
Non-functioning (not passing flatus or stool)
Normal output (750 – 1000 mL)
High output (greater than 1500 mL/24 hours)
Low output (less than 500 mL/24 hours)
Urine Colour: Amber/straw-coloured
Pink-tinged
Red
Clarity: Clear
Cloudy
Sediment
Odour: None
Mild
Foul
Normal output (1200 – 2500 mL/24 hours)
High output (greater than 2500 mL/24 hours)
Low output (less than 1200 mL/24 hours)
PATIENT’S PERCEPTION
Engages/asking questions
Turns away with ostomy change
OSTOMY APPLIANCE USED
One piece
Two piece
Convexity
Paste/strips/barrier seals
APPENDICES
Stoma powder
Belt
Signature: Initials Signature: Initials
Signature: Initials Signature: Initials
The RNAO would like to acknowledge panel members Karen Bruton, RN, BScN(c), ETN, and Helen Fatum, RN,
BScN, ETN, for developing this assessment form.

Appendix H: Medication and Ostomy Function

Medication Medication Ostomy General Comments
Class Type Type (for specific info see CPS)
Analgesic Acetaminophen Ileal Conduit • Cloudy urine, hematuria, skin rash,

Ileostomy itching
• Analgesics must not be the long
acting form for ileostomy
• Diarrhea in overdose
Salicylate Ileostomy • Take with meals for absorption

• Avoid enteric coated due to
prolonged absorption
Colostomy • Colouration of stool: pink, red may

indicate intestinal bleeding
Opiate Colostomy • Monitor bowel elimination pattern

• Constipation; may require stool
softeners for descending or
sigmoid colostomy
Ileostomy • Thickened stool, paralytic ileus
Adrenocorticosteroid Glucocorticosteroid Peristomal skin • Thinning of skin, petechiae,

hyperpigmentation, allergic
dermatitis
Antacid Note: magnesium, calcium or Ileostomy • Contraindicated in bowel

aluminum products Colostomy obstruction, rectal bleeding
• May cause diarrhea, constipation
• Can cause discolouration or
‘flecked colouring’ in the stool
• Chronic use may induce
dependency for bowel function
APPENDICES
Antibiotic Ileal Conduit • Renal damage, nephrotoxicity

Ileostomy • Nausea, vomiting, moderate to
Colostomy severe diarrhea
• Enterocolitis, mucositis
• Pseudomembraneous colitis – rare
• Peristomal skin rash
Antifungal Ileal Conduit • Superinfection of GI tract with

Ileostomy overgrowth ‘black fuzz’ on stoma
Colostomy • Foul smelling stool or urine

Anticoagulant Heparin Ileal Conduit • Bleeding in stool or urine

Warfarin Colostomy • Diarrhea
Ileostomy • Increased stomal mucosal
bleeding
• Ileostomy: normal diet intake to
maintain adequate consumption
of Vitamin K; may require
prescription
Antidiarrheal Ileostomy • Constipation, rash, nausea,

Colostomy vomiting, anorexia
• Paralytic ileus
Antiflatulent Ileostomy • Adverse reactions of no

Colostomy known clinical significance or
contraindications
Antineoplastic • Due to the wide classification of

(chemotherapeutic chemotherapeutic agents, it is
agent) recommended to consult with
a Pharmacist who specializes
in oncology pharmacy and
therapeutics
Ileostomy • Diarrhea, nausea, vomiting, black

Colostomy tarry stools, constipation
• Dermatitis, mucositis, unusual
bleeding from stoma, yellowing
of skin
Ileal Conduit • Urine colour change, hematuria
APPENDICES
Laxatives Bulk former Ileostomy • Due to the variation of products,
Stool softener Colostomy check with the pharmacist for
Stimulant specific implications
•N ot recommended for ileostomy
except the use of bulk forming
agents in some situations
• Contraindication in bowel
obstruction, ulceration, impaction,
abdominal pain. Not a high fibre
diet substitute
• Long-term use causes maroon
discolouration of mucosa called
melanosis coli
• Laxative dependency over time


Hyperosmotic Ileostomy • Excessive diarrhea, abdominal

cramps, dehydration, electrolyte
imbalance
Lubricant Ileostomy • Cautionary use with colostomy and

Colostomy ileostomy
•N ot recommended in children up
to 6 years of age and the elderly as
prone to aspiration pneumonia
• Peristomal skin irritation
• Interferes with ostomy system seal
around stoma
Suppository Colostomy • Suppositories are not

recommended
Enema Ileostomy • NEVER PERFORMED ON

ILEOSTOMY or ILEAL CONDUIT
Colostomy • Little benefit for ascending and

transverse colostomies due to
pasty stool
• For descending and sigmoid
colostomy, may assist to remove
residual stool or particulate matter
post diagnostic radiography
procedures
• May be used to cleanse small
bowel mucous fistula using normal
saline
• May be used to cleanse large bowel
mucous fistula using solution of
prescribed choice
APPENDICES
• To minimize risk of intestinal

perforation use of a cone-tip for
administration is recommended
Chemical Odour Ileostomy •N ever use aspirin as a pouch

Control Colostomy deodorizer due to risk of mucosal
ulcerations
• R ead instructions carefully for
administration: oral (internal use)
or insertion into ostomy pouch
(external use)
• No need for pouch deodorant, but
Ileal conduit may use diluted vinegar in bedside
drainage bag prn

Bismuth subcarbonate • Can be oral or pouch insertion

compounds • Oral can result in black, tarry-like
stools or constipation
Chlorophyll compounds • Can be oral or pouch insertion

• Oral can result in greenish, loose
stool and green stained tongue
Oral Contraceptives Ileostomy • Absorbed in the most proximal

Colostomy part of the ileum (small bowel)
with good effect
• Client should be instructed to
watch for any portion of the pill
in the ostomy pouch indicating
malabsorption
• Clients with known ‘short bowel
syndrome’ should be counseled for
alternative method
Vitamins Ileostomy • Possible B12 malabsorption,

monitor
• Enteric coated pills may not be
absorbed, therefore an alternative
dose form should be used
Ileal Conduit • Ascorbic acid in conjunction

with sulpha medications
is contraindicated due to
crystallization in the kidney
• Vitamin C may cause peristomal
irritation
Colostomy • Generally vitamins may cause an
increase in fecal and urine odour
APPENDICES
and may alter the colour of the
urine
The RNAO would like to acknowledge Rob Campbell, BScPhm Manager, Ambulatory Pharmacy, London Health
Sciences Centre, for his contribution to the medication chart.

Appendix I: Nutritional Management

Tips in Ostomy Care
Signs and symptoms of dehydration:
n Dizziness
n Light headedness
n Feeling of thirst
n Dry mouth and tongue
n Reduced urine output
n Urine dark yellow
n Feeling of agitation or restlessness
Foods that may thicken stool:
n Applesauce n Peanut Butter n Bananas

n Oatbran n Soda crackers n Pasta
n Oatmeal n Rice n Bread
n Potatoes n Tapioca n Cheese
n Marshmallows
Foods that may loosen stool:
n Alcohol
(beer, wine and liquor) n Black licorice
n Prune juice n Chocolate
n Legumes n Spicy Foods
n Caffeine containing beverages (tea, coffee, colas)
American Dietetic Association and Dietitians of Canada, (2000)

APPENDICES
Foods rich in sodium and approximate sodium content:

Item: Amount: Sodium Content:
Table salt 1 tsp 2373mg
Broth 250ml 1217mg
Vegetable cocktail 250ml 690mg
Bacon 1 slice 178mg
Cheddar cheese 2 oz(50gm) 310mg
Ham 1 slice 436mg
Canned soup 250ml 1660mg
Pickle 1 medium 833mg
Frozen pizza 100gm 555mg
Sausage 1 link 821mg
Hot dog 1 670mg
Pancake 1 medium 368mg
Cottage cheese 2%mf 125ml 485mg
Foods rich in potassium and approximate potassium content:

Item: Amount: Potassium Content:
Banana 1 large 487mg
Apricots dried 1/2 cup 930mg
Buttermilk 250ml 466mg
Milk 2%mf 250ml 473mg
Orange juice 250ml 500mg
Peach raw 1 medium 186mg
Tomato raw 1 medium 292mg
Baked potato 1 medium 926mg
French fries medium portion 923mg
All Bran cereal 1/2 cup 408mg
Sodium and potassium content of sports beverage:
APPENDICES

Gatorade 250ml Sodium: 102mg Potassium: 28mg
(Health Canada, 2008)

Signs and symptoms of ileostomy and colostomy blockage:
n
Cramping abdominal pain with watery or no stool output
n High output liquid stool to no stool output
n Reduced to no flatus
n Nausea and vomiting
n Abdominal distention
n Stomal swelling
Colwell, Goldberg, & Carmel, 2004
Foods that may cause blockage and commonly avoided in

the first 6–8 weeks post-operatively:
n
Coarse wheat bran n
Sausage casings n
Nuts
n Chinese vegetables n Dried fruit n Popcorn
n Fruit pits/seeds n Orange membrane n Celery
n Bean sprouts n Raw mushrooms
n Whole kernel corn n Raw pineapple
Common gas-producing foods:
n
Legumes n
Cucumber n
Melon
n Eggs n Broccoli n Onion
n Apple skin n Beer n Cabbage
n Lettuce n Carbonated n Turnip
n Cauliflower beverages n Brussel sprouts
Common foods that may increase malodour or discolour effluent:

APPENDICES
n
Garlic
n Fish
n Asparagus
n Eggs
n Beets – discolouration of urine may occur, causing a reddish tinge
General instructions for the post-operative ostomy client:
n Chew food thoroughly.

n Poor fitting dentures or missing teeth may require diet modification to eliminate some foods
that, if not chewed well, may lead to potential blockage.

n In the initial post-operative phase, peristalsis may be increased, causing food to show up
undigested in the ostomy bag. The client should be reassured that, in time, transit time will
reduce, and with proper chewing, food should partially, if not fully, be broken down.
n Avoid consuming too much of one food, especially if it is a food that may cause an obstruction.
n After 6–8 weeks, most clients can return to a normal diet. However, it is advisable to
consume 4–6 smaller meals per day rather than 2–3 large meals, to allow the digestive tract
to better digest and absorb. This would be especially true for those with an ileostomy. Clients
would be advised to decrease the evening meal if sleep is interrupted due to a full appliance
bag in the middle of the night, or reduce fluid intake a few hours before sleep in the case of a
urostomy.
n Avoid using straws, carbonated beverages or skipping meals as this may cause excess gas in
the pouch.
APPENDICES

APPENDICES
92
Appendix J: Ostomy Teaching Flow Sheets
Ostomy – Teaching Flow Sheet - URINARY STOMAS
Knowledge Goals: Complete all steps within 6 weeks post-operatively
This chart will help the Patient and the Nurse track progress and learning needs pre- and post- operatively.
Patient understanding of this process:

A = Able to understand/describe R = Requires reinforcement Unable to understand (indicate in variance)
OR Date: DISCHARGE Date:

Knowledge Goals Pre-Op In Home Home Home Home Home Home
Hospital Week 1 Week 2 Week 3 Week 4 Week 5 Week 6
1. Discussed feelings about surgery and ostomy
R E G I S T E R E D N U R S E S ’ A S S O C I AT I O N O F O N TA R I O
2. Reviewed resources/support groups
3. Reviewed anatomy and physiology of GU Tract before/after surgery
4. Reviewed type of surgery and ostomy
5. Reviewed ostomy supplies and how to facilitate funding
6. Management and prevention of urinary odour
7. Reviewed diet and fluid requirements
8. Signs and symptoms of urinary tract infection
9. How to obtain urine specimen if UTI suspected
10. Management of night drainage system
11. Change in stoma size x 6 weeks
12. Peristomal skin conditions and management
13. Bathing and showering
14. Return to activity
15. Socializing, returning to work/school
16. Travelling
17. Intimacy and sexuality
18. Describe pouching system change regime
Other
Ostomy – Teaching Flow Sheet - URINARY STOMAS - Continued
Management Procedures: Complete all steps within 6 weeks post-operatively

Enterostomal Therapy Nurse/Hospital: Telephone:
Level of patient independence: D = Dependent A = Assistance Required I = Independent
In-hospital: minimum requirement, independence with #1–4 prior to discharge. Ideally, #1–20 practiced with support prior to discharge
At home: maintains independence with #1–4; goal of independence with #5–20 by week 4–6
Management Procedures Pre-Op In Home Home Home Home Home Home

1. Look at/touch stoma
2. Empty pouch
3. Connect/disconnect night drainage system
4. Cleanse night drainage system
5. Gather/prepare supplies for routine change
6. Remove pouching system
7. Cleanse stoma and peristomal skin
8. Inspect and describe stomal and peristomal skin condition
9. Remove peristomal hair if necessary
10. Measure stoma
11. Trace pattern on back of flange or mold flange (if using cut-to-fit)
12. Cut/mold opening in flange
13. Add barrier rings to back of flange (if using)
BEST PRACTICE GUIDELINES •

14. Check if skin is clean and dry
15. Place flange on skin
16. Attach pouch to flange (if using 2-piece)
17. Close tap
18. Attach ostomy belt (if using)
w w w. r n a o . o r g
19. Discard used supplies
Other
93
APPENDICES
APPENDICES
94
Ostomy – Teaching Flow Sheet - FECAL STOMAS
Knowledge Goals: Complete all steps within 6 weeks post-operatively
This chart will help the Patient and the Nurse track progress and learning needs pre- and post-operatively.
Patient understanding of this process:

A = Able to understand/describe R = Requires reinforcement Unable to understand (indicate in variance)
OR Date: DISCHARGE Date:


Knowledge Goals Pre-Op In Home Home Home Home Home Home
1. Discussed feelings about surgery and ostomy
2. Reviewed resources/support groups
3. Reviewed anatomy and physiology of GI Tract before/after surgery
4. Reviewed type of surgery and ostomy
5. Reviewed ostomy supplies and how to facilitate funding
6. Management and prevention of gas and odour
7. Reviewed diet and fluid requirement
8. Signs/symptoms of obstruction and management
9. Signs/symptoms of diarrhea and dehydration
10. Signs/symptoms of constipation
11. Change in stoma size x 6 weeks
12. Peristomal skin conditions and management
13. Bathing and showering
14. Return to activity
15. Socializing, returning to work/school
16. Travelling
17. Intimacy and sexuality
18. Describe pouching system change regime
Other
Ostomy – Teaching Flow Sheet - FECAL STOMAS - Continued
Management Procedures: Complete all steps within 6 weeks post-operatively

Enterostomal Therapy Nurse/Hospital: Telephone:
Level of patient independence: D = Dependent A = Assistance Required I = Independent
In-hospital: minimum requirement, independence with #1–4 prior to discharge. Ideally, #1–20 practiced with support prior to discharge.
At home: maintains independence with #1–4; goal of independence with #5–20 by week 4–6.
Management Procedures Pre-Op In Home Home Home Home Home Home

1. Look at/touch stoma
2. Empty pouch
3. Release gas from pouch
4. Add deodorant drops to pouch (optional)
5. Gather/prepare supplies for routine change
6. Remove pouching system
7. Cleanse stoma and peristomal skin
8. Inspect and describe stomal and peristomal skin condition
9. Remove peristomal hair if necessary
10. Measure stoma
11. Trace pattern on back of flange or mold flange (if using cut-to-fit)
12. Cut/mold opening in flange
13. Add paste or barrier rings to back of flange (if using)

14. Check if skin is clean and dry
15. Place flange on skin
16. Attach pouch to flange (if using 2-piece)
17. Close pouch tail with clip or integrated closure
18. Attach ostomy belt (if using)
19. Discard used supplies
Other
Reprinted with permission from Toronto Community Care Access Centre.
95
APPENDICES
Acknowledgements: Toronto Central CCAC - Joanne Greco, Director, Client Services; Toronto Central CCAC - Dipti
Purbhoo, Manager, Client Services; Toronto Central CCAC - Raquel Lashley, Care Coordinator; SEHC Metro Toronto
- Maureen Cooling, RN, ET; Spectrum Health Care - Holly Murray, RN, BScN, WOCN; University Health Network -
Debra Johnston, RN, BScN, ET; University Health Network - Claudia Ganson, RN, BScN, ET; ParaMed Home Health
Care - Estrella Mercurio, RN, BScN, ET; Toronto East General Hospital - JoAnne McKeown, RN, BScN, WOCN; St.
Michael’s Hospital - Jo Hoeflok, RN, BSN, MA, ET, ACNP, CGN (C), Sunnybrook Health Sciences Centre - Debbie
Miller, RN, BScN, MN, ET; Ostomy Toronto - Carol Roda.
APPENDICES
Appendix K: Ontario Chapter,

United Ostomy Association of Canada
Belleville, Quinte West & Area Chapter Oshawa & District Ostomy Association
p. 613-399-3010 p. 905-665-1711, ext. 558
Brantford & District Ostomy Association United Ostomy Support Group, Ottawa Inc.
p. 519-752-5037 p. 613-447-0361
Halton Peel Counties Sarnia/Lambton Chapter

p. 905-542-2386 p. 519-344-9060
Hamilton & District Ostomy Association Stratford & District Ostomy Association
p. 905-389-8822 p. 519-273-4327
Kitchener/Waterloo Area Ostomy Chapter Sudbury & District Ostomy Association

p. 519-894-4573 p. 705-693-3847
Kawartha District Chapter UOAC Sault Ste. Marie Chapter

p. 705-292-9910 p. 705-759-4940
London & District Ostomy Association Thunder Bay (Sleeping Giant)

p. 515-641-2782 p. 807-344-7736
Niagara Ostomy Association Ostomy Toronto

p. 905-646-2228 p. 416-596-7718
North Bay Ostomy Association Windsor & District Ostomy Association

p. 705-474-8600, ext. 2065 p. 519-727-0488
APPENDICES
For additional Chapter information (websites, contact person) refer to:
United Ostomy Association of Canada Inc. www.ostomycanada.ca

Appendix L: Resource Information

Organization Resource Description
Bladder Cancer “Webcafe” Online resource for people diagnosed with bladder
http://blcwebcafe.org cancer and those who care for them
Canadian Association of Enterostomal Therapy Education booklets online (colostomy, ileostomy,

1720 ch Norway urostomy)
Town of Mount Royal, Québec, H4P 1Y2
p. 1-888-739-5072
www.caet.ca
Canadian Cancer Society Educational material online (e.g., information on types

p. 1-888-939-3333 of cancer; available in numerous languages)
www.cancer.ca
Canadian Society of Intestinal Research Educational material online (e.g., symptoms,

p. 1-866-600-4875 treatment, research, support groups available)
www.badgut.com
Cancer Care Ontario Educational material online (e.g., prevention, screening

620 University Avenue for various types of cancer; services available in
Toronto, Ontario, M5G 2L7 Ontario)
p. 416-971-9800
www.cancercare.on.ca
Colorectal Cancer Association of Canada Educational material online (e.g., screening, treating,
60 St. Clair Avenue East Suite 204 nutrition, research)
Toronto, Ontario, M4T IN5
p. 416-920-4333
www.colorectal-cancer.ca
APPENDICES
Crohn’s & Colitis Foundation of Canada Educational material online (e.g., Crohn’s Disease,
60 St. Clair Avenue, East, Suite 600 Colitis, nutrition, sexuality)
Toronto, Ontario M4T 1N5
www.ccfc.ca
Friends of Ostomates Worldwide – Canada Non-profit organization operated by volunteers. Sends

19 Stonehedge Park supplies and literature to countries around the world
Ottawa, Ontario, K2H 8Z3
www.fowcanada.org
Gay and Lesbian Ostomates (GLO) Network Support group for gay/lesbian/bisexual ostomates,
www.glo-uoaa.org their partners, family, caregivers and friends
Organization Resource Description
International Ostomy Association An international association, run by ostomates, to provide

www.ostomyinternational.org information and management guidelines to member
associations, to help form new ostomy associations, and
advocate on all ostomy-related matters and policies.
Krames Health and Safety Education Product Education booklets for purchase for organizations
Catalogue (colostomy, ileostomy, urostomy)
Superior Medical Limited
520 Champagne Drive
Toronto, Ontario, M3J 2T9
www.superiormedical.com
Mount Sinai Hospital Information on “Pelvic Pouch Procedure”

www.mountsinai.on.ca
Ostomy Toronto Educational material online (e.g., prevention, screening

344 Bloor Street West, Suite 501 for various types of cancer; services available in Ontario)
Toronto, Ontario, M5S 3A7
p. 416-596-7718
www.ostomytoronto.com
Ostomy Resource Centre Offer personal support, counselling, ostomy literature

Toronto, Ontario and video viewing
p. 416-598-7718
United Ostomy Associations of America Educational material online (e.g., continent urostomy
p. 1-800-826-0826 guide; ileoanal pouch, intimacy/sexuality and ostomy)
www.uoaa.org
APPENDICES
United Ostomy Association of Canada Inc. Order educational material online
344 Bloor St. West, Suite 501
Toronto, Ontario, M5S 3A7
www.ostomycanada.ca
World Council of Enterostomal Therapists An international association to provide an identity for those
www.wcetn.org concerned with the care of people with stomas; to provide
the opportunity for members to meet for the purpose
of discussing common interests related to enterostomal
therapy; to promote activities which will assist members
engaged in enterostomal therapy to increase their
knowledge and enhance their contribution to the subject
of stoma therapy; and to promote increased awareness in
others of the role and contribution of the WCET

Ostomy Manufacturers (Canadian Head Offices)
n Multiple resources available for nurses and clients (e.g., videos/DVDs, magazines, booklets, literature,
ostomy products).
n Samples can be obtained by calling the manufacturer(s).
Coloplast Canada Corporation Convatec

3300 Ridgeway Drive, Unit 12 2365 Cote-de-Liesse
Mississauga, Ontario, L5L 5Z9 Montréal, Québec, H4N 2M7
p. 1-888-880-8605 p. 1-800-465-6302
www.coloplast.ca www.convatec.com
Hollister Incorporated Nu-Hope Laboratories, INC.

95 Mary Street www.nu-hope.com
Aurora, Ontario, L4G 1G3 • hernia belts, ostomy products & accessories
p. 1-800-263-7400
www.hollister.com
Ostomy Clothing and Accessories

Colo-majic Distribution Canada Ltd. Intimate Moments Apparel
2892 McGill Crescent www.intimatemomentsapparel.com
Prince George, British Columbia, V2N 1Z6
p. 1-866-611-6028
www.colostomymajic.com
• flushable pouch liners for non-septic systems
Weir Comfees White Rose Collection

89A High Street www.whiterosecollection.com
P.O. Box 1088
Sutton, Ontario, L0E 1R0
APPENDICES
p. 1-866-856-5088
www.weircomfees.com
Financial Resources
Northern and Indian Affairs
infoPubs@ainc-inac.gc.ca
p. 1-800-567-9604
Ontario Provincial Government

Assistive Devices Program (ADP)
p. 1-800-268-6021
p. 416-327-8804
www.health.gov.on.ca/english/public/forms/form_menus/adp_fm.html
• For permanent ostomies only
• Forms online
• Only for Ontario residents
Provincial governments
• Contact to determine what funding might be available
Private insurance plans

• Contact your provider to determine what may be covered
Veteran’s Affairs Canada

p. 1-866-522-2122 (English)
information@vac-acc.gc.ca
APPENDICES

APPENDICES
102
Appendix M: Sample Ostomy Care Form
SURGERY EFFLUENT ALLERGIES TO PRODUCTS OVERAL ADAPTATION
Surgical procedure Stool: Yes ❑ No ❑
Liquid ❑ Pasty ❑ Thick ❑ Formed ❑
Surgeon Urine:
Date of surgery Clear ❑ Mucus ❑ Sanguineous ❑
Further surgery anticipated: MEDICATIONS
Yes ❑ No ❑ Unknown ❑ PERISTOMAL SKIN (for ileostomies only) Physical Activity:
Intact ❑ Red ❑ Moist ❑ Rash ❑ No slow release tablets ❑ No lifting (over 5 lbs) /pulling/pushing
TYPE OF OSTOMY Mucocutaneous separation ❑ No enteric coated tablets ❑ for 6 weeks ❑
Ileostomy ❑ Colostomy ❑ Other No laxatives ❑ Sexuality:
Urostomy ❑ Interventions: Discussed ❑ N/A ❑

End ❑ Loop ❑ SUPPLIER
Mucous fistula ❑ Hollister ❑ ConvaTec ❑ Coloplast ❑ RESOURCES
Temporary ❑ Permanent ❑ Other Ostomy teaching booklet ❑
Unknown ❑ MUCOUS FISTULA CARE Type: Travel Tips ❑ Diet Instructions ❑
Rod ❑ Stents (x ) ❑ Catheter ❑ Dressing daily ❑ Pouch ❑ # 1-piece ❑ 2-piece ❑ Discharge kit ❑ Ostomy Toronto ❑
Date to D/C rod Closure type: List of retailers ❑ Resource guide ❑
FREQUENCY OF APPLIANCE CHANGE Clip ❑ Integrated ❑ Referral to ostomy visitor ❑
By who Once/week ❑ Twice/week ❑ Flange:
Other Flat #
FUNDING Convex # Completed by (print)
ADP Form completed: Yes ❑ No ❑ INDEPENDENCE WITH CARE Pouch:
(ADP not for temporary stomas) Pouch emptying: Drainable #
Private Insurance: Yes ❑ No ❑ Independent ❑ Requires assistance ❑ Closed end #
Financial Support: DVA ❑ DIA ❑ Caregiver dependent ❑ Urinary # Signature
HIN ❑ ODSP ❑ Employer ❑ Flange/ pouch change: Urinary night set-up #
WSIB ❑ Claim # Independent ❑ Requires assistance ❑ Quantity:
Other Caregiver dependent ❑ 5 flanges ❑ 10 pouches ❑ Phone
Physical Impairments/Limitations ❑ Date
STOMA SIZE/ CONSTRUCTION ACCESSORIES
Size DIET Paste #
Protruding ❑ Regular diet ❑ (for Colo and Uro) Belt # ADDRESSOGRAPH
Retracted ❑ Flush ❑ Post ileostomy for weeks ❑ Powder #
Oval ❑ Round ❑ Hydrations fluids: Barrier rings #
Necrosis ❑ Stenosis ❑ Minimum 1.5 L/day ❑ Other
Mucosal Sloughing ❑ Minimum 2 L/day ❑
Other Other
Reprinted with permission from Toronto Community Care Access Centre. Acknowledgements: Toronto Central CCAC - Joanne Greco, Director, Client Services; Toronto Central CCAC - Dipti Purbhoo, Man-
ager, Client Services; Toronto Central CCAC - Raquel Lashley, Care Coordinator; SEHC Metro Toronto - Maureen Cooling, RN, ET; Spectrum Health Care - Holly Murray, RN, BScN, WOCN; University Health
Network - Debra Johnston, RN, BScN, ET; University Health Network - Claudia Ganson, RN, BScN, ET; ParaMed Home Health Care - Estrella Mercurio, RN, BScN, ET; Toronto East General Hospital - JoAnne
McKeown, RN, BScN, WOCN; St. Michael’s Hospital - Jo Hoeflok, RN, BSN, MA, ET, ACNP, CGN (C), Sunnybrook Health Sciences Centre - Debbie Miller, RN, BScN, MN, ET; Ostomy Toronto - Carol Roda.
Appendix N: Special Needs and Care Strategies

Client with Special Needs Care Strategy/Device/Learning Resource
Pediatric • Toy or doll wearing an ostomy pouch

• Photographs of other children with an ostomy
• Storyboards, websites, ‘chat-rooms’
• Youth support groups
(Bray & Saunders, 2006)
Impaired Vision • Large print

• Audio instructions
• Customized lighting, stands and magnifying mirrors to visualize stoma
• Two-piece pouch with ‘snap’ for auditory cueing of application
• Tape on abdomen to mark skin barrier placement
• Pre-cut ostomy skin barrier or pouch
• Tactile cueing of stoma location and skin barrier placement
(Benjamin, 2002)
• Pre-operative marking while client is in the wheelchair

Wheelchair Bound
• Closed versus drainable pouch to manage access to the toilet
• Drainage tube extensions for urostomy and high output fecal ostomy
• Extended-wear skin barrier products
(Turnbull, 2007)
Pregnancy • Collaborative antenatal and postnatal care between OB/Gyn and GI

• Customized lighting, stands and magnifying mirrors to visualize stoma
• Flexible skin barrier and/or pouch to accommodate growing abdomen
•E
xtra adhesive or skin barrier film to secure pouch because of ‘nonstick’
hormonal skin changes
•P
re-cut skin barriers to avoid stoma trauma and bleeding due to increased
vascularity of the stoma
•A
djust skin barrier stoma opening frequently to accommodate size of stoma
APPENDICES
with growth of abdomen
• Abdominal belt for additional support
(Aukamp & Sredl, 2004)
Learning Disabled, •M
akaton pictures, signs and symbols for communication
including illiterate www.makaton.org/about/ss_how.htm
• Use of real objects and photographs to convey message
•S
peech pathologist, play therapists, drama therapist to assist with the
translation of the information
(Black & Hyde, 2004)

Appendix O: Ostomy Product List

Generic Description of Indications Contraindications/
Categories products Precautions
Pouching systems • One piece – skin barrier and Factors to consider in

pouch are as one selecting pouching system
• Type & consistency of effluent
• Two piece – skin barrier and • Stoma size & construction
pouch adheres or snaps • Manual dexterity & visual
onto skin barrier acuity
• Level of physical activity
• Financial resources
• Preferences
Skin barrier Made of synthetic polymers • Mandatory to protect the

or natural material (karaya) to peristomal skin
protect the skin from effluent.
Can be:
• Flat or convex • Poorly protruding stomas:
• Regular or extended wear Convex barriers may be • Use convexity with
effective caution on post-
• With or without tape • Sensitive skin or skin operative ostomies or
allergies: parastomal hernias
Tapeless barrier or karaya
barriers may be effective
• Floating, stationary or no • New post-operative clients:

flange Floating barriers help to • Precut barriers are not
reduce pressure and pain recommended for oval
• Pre-cut or cut-to-fit or on the abdomen when stomas
moldable opening attaching the pouch to the
• Available in size adapted barrier
to premature neonate and • Cut to fit barrier may be
children appropriate with clients with
poor dexterity
APPENDICES
• Some pediatric skin barriers • Paediatric skin barriers

are available without starter have a tendency to
hole melt more rapidly; are
more flexible, and less
resistant
Pouch Various sizes including • Dependent on personal choice • Filters can become
neonates and children’s sizes • Urostomy systems have an clogged when effluent
• Drainable anti-reflux mechanism to is liquid; Filters
• Closed end prevent urine backing up not recommended
• High output • Filters can be beneficial for immediately post-op
• Clip, Velcro closure or spout clients with increased flatus • Opaque pouches
• Clear, opaque • Special adaptors required not recommended
• Gas filter for high-output and urinary immediately post-op
pouches when connecting to
straight drainage
Generic Description of Indications Contraindications/

Categories products Precautions
Powder • Powder made from skin • Absorbs moisture from • Not required on intact
barrier material weepy peristomal skin to persistomal skin
promote barrier adhesion
• Assists in the removal of
paste
• Fills mucocutaneous
separation defects
Fillers • Paste* • Used to fill skin creases and • Most pastes contain
• Strip paste uneven skin surfaces alcohol; Cautious use
• Ring • Decreases leakage of on denuded skin
effluent under the barrier • Use alcohol-free paste
• Rings: • To add convexity to a barrier in premature neonates
• Pre-cut
• Moldable • * Paste is a filler, not glue
• Convex
Sealants • Wipes • In clients who have known • Contraindicated with

• Sprays sensitivity to adhesive extended-wear barriers
products • Contraindicated on
• Skin conditions such as denuded skin unless
eczema alcohol-free products
• Skin changes due to • Non-alcohol products
chemotherapy are recommended on
• Prevent skin stripping premature neonates
• Can be used to waterproof
the skin barrier
Adhesive removers • Wipes • Build up of adhesive • Denuded skin

• Hypersensitive skin: pain • Premature neonates
with product removal
Belt • Available in adult/pediatric • To increase barrier stability • Assure appropriate fit
sizes • For clients who are • Avoid tight fit
APPENDICES
physically active and for
intimate situations if needed
Hernia belt • Available in different sizes • Peristomal hernias • Cautious use with
convexity
Deodorant • Gels • Reduces odour of stools in • These products are for

• Liquids the pouch pouch use ONLY
• Deodorizes straight drainage
systems (fecal and urine)
Stoma protectors • Contact sports

• Hazardous working
conditions

APPENDICES
106
Appendix P: Recommended Ostomy Educational
Program Content for Health-Care Providers
Health Care Provider Curriculum Orientation
Personal Support Worker (PSW) 1. The following should be taught at an The following should be taught at a compre-
information level (Bloom’s Taxonomy) so that hension and application level as they relate to
the PSW can describe the effect of surgery as it a specific client.

relates to ostomy functioning 1. Describe disease and surgery leading to
a. Basic anatomy: the ostomy
i. Genitourinary system 2. Predict the kind of output the client will have
ii. Gastrointestinal system 3. Use pre-determined assessment tools to
b. Basic surgical procedures resulting in an ostomy ensure that the appliance is the correct fit
2. The following should be taught at an informa- 4. Remove old appliances
tion level (Bloom’s Taxonomy) with the ability 5. Assess wear of appliance
to report abnormalities to a Regulated Health 6. Prepare new appliance
Professional 7. Apply appliance
a. Recognition of the normal and common 8. Review procedures with client
abnormal stoma 9. Report abnormalities to a specifically
b. Recognition of normal and abnormal stoma designated person
output for ileostomy; colostomy; urostomy
c. Recognition of normal and abnormal peris-
tomal skin
d. General understanding of the effect of diet on
stoma output
e. General overview of types of containment
products and auxiliary products such as paste,
powder, skin barrier, adhesive remover, etc
f. The role of the ETN, RN and RPN in ostomy care
3. The following should be taught at the level of

application (Bloom’s Taxonomy)
a. Supporting normal hygiene for client with an
ostomy
b. Assisting with dressing for a client with an
ostomy
c. Appropriate preparation of an appliance that
has been predetermined by a Regulated Health
Professional or client
d. Removal of appliance
e. Application of a pre-determined appliance
f. Appropriate discarding of appliance
g. How to order appliance or obtain information
about ordering
REGISTERED PRACTICAL NURSE (RPN) 1. The following should be taught at a • The policies and procedures in the facility
The Registered Practical Nurse is accountable for comprehension level related to ostomy
his/her knowledge skill and judgment and works a. General surgical options for clients undergo- • The usual types of ostomy clients received in
in collaboration with other members of the health- ing ostomy surgery the facility
care team; cares for stable, less complex clients i. Locate the region of the bowel • Documentation tools
with more predictable outcomes. ii. Discuss the expected effects on the stool • The types of products available
depending on the region • How to order products on and off formulary
The Registered Practical Nurse possesses a b. Describe the potential effect of diminished • How to consult the ETN

focused or basic foundation of knowledge in clini- transit time on medications. • Discussion of role of other care givers e.g., PSW
cal practice, decision-making, critical thinking, i. Potential for adverse reactions to medications • Hands on practice with planning and imple-
research utilization and leadership. either being absorbed too quickly or not menting the care of a client with an ostomy
being absorbed either through case study or client assignment
The RPN will have greater autonomy when caring 2. The following should be taught at an applica-
for a client with less complex conditions. As client tion level:
complexity increases, there is a corresponding a. Match the appropriate product to the client’s
107
APPENDICES
APPENDICES
108
increase in the need for RPNs to consult with needs for uncomplicated clients
RNs, supervisor or physicians. b. The selection and application of a broad vari-
Complexity of client care needs (includes biopsycho- ety of ostomy products
social, cultural, emotional and health learning needs) 3. The following should be taught at an analysis level:
Autonomous RPN Practice: a. The anatomy of the Genitourinary and
• Care needs well defined and established Gastrointestinal systems
• Coping mechanisms and support systems in i. Summarize the consequences of the various
place and effective surgeries to normal function as a result of

• Health condition well controlled or managed surgery location
• Little fluctuation in condition over time b. The anatomy, physiology and function of the
• Client is an individual, family or group Integumentary system
i. Detect client specific factors affecting the
Predictability integumentary system related to ostomy
Autonomous RPN Practice: 4. The following should be taught at a synthesis level:
• Predictable outcomes (timing and nature) (e.g., a. Perform a focused assessment of the stoma
client with paraplegia whose care is well estab- i. Differentiate normal from abnormal stoma
lished and outcomes predictable) presentation
• Predictable changes in health condition b. Perform a focused assessment of stoma output
i. Recognition of normal and abnormal stoma
Risk of negative outcomes in output for ileostomy; colostomy; urostomy
response to care c. Perform a focused assessment of the peri
Autonomous RPN Practice: wound skin
• Predictable, localized and manageable responses i. Differentiate normal from abnormal
• Signs and symptoms are obvious ii. Identify common peristomal skin reactions
iii. Propose standard treatment protocols for
College of Nurses of Ontario Practice skin reactions
Guideline: Utilization of RNs and RPNs iv. Propose the indications for and use of
integumentary products used routinely in
ostomy care
5. T
he following should be taught at an

evaluation level.
a. Evaluate the effect of diet on stoma output
i. Recommend dietary changes for diarrhea,
gas, constipation
b. Choose the appropriate appliances for a
stable, uncomplicated client
i. Evaluate the effectiveness of these appliances
Registered Nurse (RN) 1. T

he following should be taught at a • The policies and procedures in the facility
“The RN recognizes, analyzes and interprets application level related to ostomy
deviations from predicted client response(s) and a. Interpret the relevance of the different gen- • The types of products available
modifies plan of care autonomously.” The RN can eral surgical options for clients undergoing • How to order products on and off formulary
“order” another RN or an RPN to perform care re- ostomy surgery • How to consult the ETN
lated to wound care. The curriculum for both RPN i. Locate the region of the bowel • Discussion of role of other care givers e.g., PSW
and RN is similar but the RN must have a deeper ii. Review specific surgeries and relate the • Hands on practice with planning and imple-
understanding. anatomy to the function or loss of function menting the care of a client with an ostomy
(B12, affect on nutrition, etc.)
College of Nurses Practice Guideline: Utilization iii. Predict the effects on the stool depending
of RNs and RPNs on the region
b. Interpret the potential effect of diminished
transit time on specific medications.
i. Potential for adverse reactions to medica-

tions either being absorbed too quickly or
not being absorbed
2. T he following should be taught at an analysis level:
a. Appraise the appropriateness of the prod-
uct in use related to the client’s need
b. The selection and application of a broad
variety of ostomy products
109
APPENDICES
APPENDICES
110
3. T
he following should be taught at a synthesis
level:
a. Perform a focused assessment of the stoma
i. Differentiate normal from abnormal stoma
presentation
ii. Perform a focused assessment of stoma
output
iii. Recognition of normal and abnormal stoma

output for ileostomy; colostomy; urostomy
b. Perform a focused assessment of the peri
wound skin
i. Differentiate normal from abnormal
ii. Identify common peristomal skin reactions
iii. Propose standard treatment protocols for
skin reactions
iv. Propose the indications for and use of
integumentary products used routinely in
ostomy care
4. The following should be taught at an evaluation
level:
a. The anatomy, physiology and function of the
Integumentary system:
i. Assess client specific factors affecting the
integumentary system related to ostomy
ii. Choose appropriate treatments for peris-
tomal skin conditions.
b. Evaluate the effect of diet on stoma output
i. Recommend dietary changes for diarrhea,
gas, constipation
Appendix Q: Erikson’s Developmental Stages

CRISIS INTERVENTION & ERIKSON’S DEVELOPMENTAL STAGES
Stage Crisis Common Problems Desired Outcome Interventions
Infancy Trust Vs Distrust • Mother fails to bond Children develop a • Teach parenting skills
• Father fails to join the sense of trust when • Both parents involved
family caregivers provide in care
reliability, care, &
affection
Toddler Autonomy Vs • Parents become over- Children need a sense • Parents should
Self-Doubt controlling & do not of control over physical encourage some child
allow independence skills & independence. self-control
Success leads to • Balance limits &
autonomy, failure results independence
in shame & doubt
Preschool Initiative Vs Guilt • Have difficulty Children need to begin • Role model at
playing with other asserting control over home & encourage
children & initiating the environment. appropriate
play Success in this stage interaction with
• Overly competitive & leads to a sense of family
won’t share purpose. Children who • Teach submission
exert too much power to authority without
experience disapproval, humiliating the child
resulting in a sense of
guilt
Childhood Industry Vs • Child fails to master Children need to cope • Encourage a level of
Inferiority skills with new social & competence & praise
academic demands. & keep skills & tasks
Success leads to a age appropriate
sense of competence,
APPENDICES
& failure results in
inferiority
Adolescence Identity Vs Role • Parents fail Teens need to develop • Discussion centred
Confusion to increase a sense of self and on negotiation &
responsibility & personal identity. compromise
teen fails to manage Teens need decision- • Teen needs social
increase in adult-like making power and interaction with peers
responsibility responsibility. Success & to be heard
• Fails to shift needs leads to an ability to • Introduce teen to
from parents to peers stay true to oneself financial & physical
responsibility &
reality of adulthood

Stage Crisis Common Problems Desired Outcome Interventions
Young Adult Intimacy Vs • Fail to form intimate Failure leads to role • More social
Isolation relationships confusion & weak adaptation needed
• Fail economic & sense of self; as enter adult world
social independence Young adults need to with adult roles &
form intimate, loving responsibilities
relationships. Success • Parents to advise only
leads to relationships,
while failure results in
loneliness & isolation
Middle Adult Generativity Vs • Children leave – Adults need to feel • Marriage counseling
Stagnation marriage collapses useful, to create & • Career change
• Grand-parenting nurture things that • Set boundaries with
skills are poor will outlast them, their children
often accomplished by
having children
Older Adult Ego-Integrity Vs • Stops participating Older adults look • Encourage

Despair • Anger & shame if at their life feeling volunteerism
dependent fulfillment. Success • Focus on the
at this stage leads to positives in life
feelings of wisdom • Family therapy
(Kandel, 1999)
Appendix R: Recognized Educational Programs

Country Website Programs
Canada www.caet.ca • Canadian Association for Enterostomal Therapy –

Enterostomal Therapy Nursing Education Program
APPENDICES
(CAET-ETNEP)
United States www.wocn.org • Cleveland Clinic – R.B. Turnbull, Jr. School, Cleveland, Ohio
of America • Emory University Wound, Ostomy and Continence Nursing
Education Center
• Harrisburg Area WOC Nursing Education program (Wick’s)
• La Salle University School of Nursing
• University of Texas, M.D. Anderson Cancer Center, WOCNEP
• University of Virginia Graduate Program in WOC Nursing
• WebWOC Nursing Education Program
Appendix S: Charter of Ostomates’ Rights

This Charter of Ostomates’ Rights presents the special needs of this particular group and the care they
require. They have to receive the information and care which will enable them to live a self-determined
and independent life and to participate in all decision-making processes.
It is the declared objective of the International Ostomy Assoication that this CHARTER shall be realized
in all Countries of the World.
The Ostomate shall:
n Receive pre-operative counselling to ensure that they are fully aware of the beneifts of the
operation and the essential facts about living with a stoma.
n Have a well-constructed stoma placed at an appropriate site, and with full and proper
consideration of the comfort of the patient.
n Receive experienced and professional medical support, stoma nursing care and psychosocial
support in the pre-operative and post-operative period both in hospital and in their community.
n Receive support and information for the benefit of the family, personal caregivers and friends
to increase their understanding of the conditions and adjustments which are necessary for
achieving a satisfactory standard of life with a stoma.
n Receive full and impartial information about all relevant supplies and products available in
their Country.
n Have unrestricted access to a variety of affordable ostomy products.
n Be given information about their National Ostomy Association and the services and support
which can be provided.
APPENDICES
n Be protected against all forms of discrimination.
n eceive assurance that personal information regarding their ostomy surgery will be treated
R
with discretion and confidentiality to maintain privacy; and that no information about their
medical condition will be disclosed by anyone possessing this information, to an entity that
engages in the manufacture, sales or distribution of ostomy or related products; nor shall it be
disclosed to any person that will benefit, directly or indirectly, because of their relation to the
commercial ostomy market without the expressed consent of the ostomate.
Issued by the IOA Coordination Committee, June 1993. Revised by World Council, June 1997, 2004, 2007.

Appendix T: Description of the Toolkit

Best practice guidelines can only be successfully implemented if there are: adequate planning, resources,
organizational and administrative support as well as appropriate facilitation. In this light, RNAO,
through a panel of nurses, researchers and administrators has developed the Toolkit: Implementation
of Clinical Practice Guidelines based on available evidence, theoretical perspectives and consensus. The
Toolkit is recommended for guiding the implementation of any clinical practice guideline in a health care
organization.
The Toolkit provides step-by-step directions to individuals and groups involved in planning, coordinating
and facilitating the guideline implementation. Specifically, the Toolkit addresses the following key steps
in implementing a guideline:
1. Identifying a well-developed, evidence-based clinical practice guideline.
2. Identification, assessment and engagement of stakeholders.
3. Assessment of environmental readiness for guideline implementation.
4. Identifying and planning evidence-based implementation strategies.
5. Planning and implementing evaluation.
6. Identifying and securing required resources for implementation.
Implementing guidelines in practice that result in successful practice changes and positive clinical
impact is a complex undertaking. The Toolkit is one key resource for managing this process. The
Toolkit can be downloaded at www.rnao.org/bestpractices.
APPENDICES
Notes
APPENDICES

AUGUST 2009 Clinical Best Practice Guidelines
Made possible by the funding from the

Ontario Ministry of Health and Long Term Care
ISBN-13: 978-0-920166-95-6
ISBN-10: 0-920166-95-4
FOR THE SPINE
Clinical Best THIS IS ART
Ostomy Care and Management AUGUST 2009
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Ostomy Care and Management

BEST PRACTICE GUIDELINES • w w w. r n a o . o r g 1

This Program is funded by the Ministry of Health and Long-Term Care.

Greetings from Doris Grinspun,

Doris Grinspun, RN, MScN, PhD(c), O. ONT.

BEST PRACTICE GUIDELINES • w w w. r n a o . o r g 3

How to use this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Purpose and Scope. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Development Panel Members. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Organization & Policy Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Research Gaps and Future Implications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Process for Update/Review of Guideline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Appendix B: Glossary of Clinical Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Appendix C: Guideline Development Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix D: Process for Systematic Review/Search Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Appendix E: Sample Ostomy Teaching Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix F: Sexuality Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Appendix G: Sample Assessment Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Appendix H: Medication and Ostomy Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Appendix I: Nutritional Management Tips in Ostomy Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Appendix J: Ostomy Teaching Flow Sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Appendix K: Ontario Chapter, United Ostomy Association of Canada. . . . . . . . . . . . . . . . . . . . . . 97

Appendix L: Resource Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Appendix M: Ostomy Care Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Appendix N: Special Needs and Care Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Appendix O: Ostomy Product List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Appendix Q: Erikson’s Developmental Stages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Appendix R: Recognized Educational Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix S: Charter of Ostomates Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Appendix T: Description of the Toolkit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

BEST PRACTICE GUIDELINES • w w w. r n a o . o r g 5

How to Use this Document

This nursing best practice guideline is a comprehensive document providing resources

Organizations wishing to use the guideline may decide to do so in a number of ways:

Purpose and Scope

BEST PRACTICE GUIDELINES • w w w. r n a o . o r g 7

RECOMMENDATION *Level of Evidence

1 Develop a therapeutic relationship with the client and family. III

Practice Recommendations: Pre-Operative Phase

RECOMMENDATION Level of Evidence

8 Progressive Muscle Relaxation Therapy (PMRT) should be offered to clients undergoing

*See page 11 for an interpretation of evidence.

RECOMMENDATION Level of Evidence

15 Discharge the client and family with home care support. Ib

BEST PRACTICE GUIDELINES • w w w. r n a o . o r g 9

RECOMMENDATION Level of Evidence

Organization & Policy Recommendations

RECOMMENDATION Level of Evidence

account local circumstances.

contribute to the implementation process.

and implementation process.

Ia Evidence obtained from meta-analysis or systematic review of randomized controlled trials.

Ib Evidence obtained from at least one randomized controlled trial.

Adapted from SIGN 50: A Guideline Developer’s Handbook (2008)

BEST PRACTICE GUIDELINES • w w w. r n a o . o r g 11

Development Panel Members

Colleen Simpson, RN, BScN Rishma Nazarali, RN, BScN, MN

Catherine Wood, BMOS

8 Progressive Muscle Relaxation Therapy (PMRT) should be offered to clients undergoing

n infant, child, or adult client

n characteristics of the stoma

n characteristics of the peristomal skin

n skin sensitivities or allergies

n manual dexterity and physical impairments for management

n cognitive abilities for learning