2011

present

European Facility Management Conference

With the support of

23 to 25 May 2011 | Vienna University of Technology, Austria

Cracking the Productivity Nut

EFMC 2011: Elements Business Conference Research Symposium Joint Workshops Exhibition EuroFM Awards & Austrian FM Awards Ceremony Students Poster Competition Construction and FM Roundtable Research Masterclass Chairmans View Toast Welcome Reception and Award Gala Dinner at the Vienna Town Hall EFMC 2011: Themes FM as a Factor of Production Measurement of Productivity FM Positioning and Strategy Impact of New Ways of Working Optimisation and Lean Management Performance Management Value Added FM Other related topics

Conference Management Company

tes Early Bird ra 2011 rch until 14 Ma

www.efmc-conference.com

Welcome to the EFMC 2011

Business Conference at a glance

MONDAY, 23 MAY 2011
19.00

To our esteemed colleagues in the facility management profession, EuroFM and the International Facility Management Association (IFMA) are honored to present the 2011 European Facility Management Conference the most significant, all-encompassing educational and networking event for facility management professionals in Europe. The 2011 conference will be the most complete one ever. On behalf of EuroFM and IFMA, we invite you to join us for this enlightening and informative conference focused on this years theme: Cracking the Productivity Nut, a topic that plays an important part in demonstrating added value in facilities management. As detailed in the conference programme, there is something of value for all facility professionals, and as in previous years, we anticipate a global representation of the industry in attendance. Despite different world views and national cultures, facility managers are all challenged by similar issues from demographic changes to energy management and organisational development. EFMC 2011 will host two symposia: one for business and practice and another for research and education, thus bridging two disciplines with respect to shared challenges. The conference will take place side-by-side with the Austrian National FM Conference (ATGA Congress). We would like to thank the Austrian EuroFM members for their valuable support in hosting our annual conference. Attendees are invited to participate in (pre-conference) events such as the TU Golf Tournament, Chairmans View Toast, Research Masterclass, Student Poster Gallery Contest, the EuroFM Awards and the exhibition, each recognising outstanding achievements in facility management. For those who wish to expand their professional contacts, EFMC 2011 also offers a platform for networking with delegates and speakers, as well as students, educators, professors and researchers in the field. Please join us as we recognise and share global best practices in facility management at EFMC 2011 and its pre-conference events, from 22 25 May 2011, in Vienna, Austria, a city that already has delivered lots of inspirational innovations. It will prove to be an exciting platform for cracking the productivity nut. We look forward to seeing you there.

TUESDAY, 24 MAY 2011

9.00 10.30

Business Session A
Impact New Ways of Working 11.00 12.45 12.45 14.15 14.15 15.00

Business Session C
HR, IFS and Integration 15.00 16.45

16.45 17.15 17.15 18.00 18.00 19.00

WEDNESDAY, 25 MAY 2011 Plenary FM Debate of the Year

Challenging Bernards View on the Cracking 09.00 10.15 10.15 10.45

Business Session E
FM-Productivity 10.45 12.00 12.00 13.00 13.00 14.15 13.00 16.00

Sincerely,

Business Session G
Role of FM 14.15 15.45 15.45 16.00 16.00

Wayne Tantrum Chairman, EuroFM

Francis J. Kuhn, CFM, CFMJ IFMA Chair, 2010-2011 Board of Directors

17.15 18.00

www. efmc - c o n f e re n ce .c o m

Research Symposium at a glance

Chairmans View Toast

Opening Plenary Session of both Business Conference & Research Symposium

Opening Keynotes by Prof. DI Dr. Peter Skalicky, Daniel W. Rasmus Coffee Break / Exhibition / Networking

Business Session B
Creating Communities 11.00 12.45

Research Part A
Value Added FM Part I 11.00 12.45

Research Part B
Performance Management 11.00 12.45

Lunch Break / Exhibition / Book Presentation Management by Design

Joint Session 1
The European Competency Model for FM

Business Session D
Productivity Management 15.00 16.45

Research Part C
Research Masterclass 15.00 16.15

Plenary Session for Researchers

16.15 16.45 Coffee Break / Exhibition / Networking

End of Day Plenary Session

Feedback Reports from Business Conference and Research Symposium Winner of the EuroFM Partners Across Borders Award 2010 E x hibi tio n / N e t wo r k in g / Trans fer / Welco m e Re ce ptio n an d Award Gala D inner

Research Part D
Value Added FM Part II 09.00 10.15

Research Part E
Workplace Productivity Part I 09.00 10.15

Cof fee Break / E x hibition / Net working / MSc Repor t Presentation Standards Battle

Business Session F
Business Essentials 10.45 12.00

Research Part F
FM-Positioning and Strategy 10.45 12.00

Research Part G
Workplace Productivity Part II 10.45 12.00

Joint Session 2
Workplace Design Management and Use an objective-driven Approach Lunch Break / Exhibition / Networking

Students Poster Competition 2011 Nomination Business Session H

Workplace Productivity and Management 14.15 15.45

Plenary Session for Researchers

14.15 15.45

Coffee Break / Exhibition / Networking

Closing Plenary Session of both Business Conference & Research Symposium

Feedback Reports from Business Conference and Research Symposium Students Poster Award Presentation Closing Keynote by Dr. Patrick Dixon Final Remarks Exhibition / Networking / Meet & Greet GEFMA-Munich EuroFM Meeting at Exhibition End of EFMC 2011

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Business Conference Programme: Tuesday 24 May 2011

9.00 10.30

Opening Plenary Welcome Notes (Informa / EuroFM / IFMA / Rector TU Vienna) and Opening Keynote
Prof. DI Dr. Peter Skalicky, Rector, Vienna University of Technology (A) Daniel W. Rasmus, Strategist, (USA) 10.30 11.00 Coffee Break / Exhibition / Networking

Session A Impact New Ways of Working

Chair: Dr. David Martinez, Chair Practice Network Group, EuroFM, (E) 11.00 11.30

Session B Creating Communities

Chair: Jos Barnhoorn, Chair Corporate Associates Network Group, EuroFM, (NL) 11.00 11.30

The Workplace of the Future, Vision and Challenges

The FM function as an strategic partner for the business: Know your business The new paradigm: The war for talent Shift from traditional approach to Workplace Experience approach New trends in office design: R&D and agile working Jose Luis Sanchez-Concha, Workplace Solutions Manager, EMEA & India, Nokia, (E) 11.30 12.00

FM Strategies for Removing Productivity Roadblocks

Productive workers need a variety of workplace settings, tools and policies to be highly productive FMs must understand worker demographics, workplace utilisation and then collaborate with IT and HR for success Dont be afraid to test new settings; benchmark your success with others Christopher Kit Tuveson, President, Tuveson & Associates LLC, (USA) 11.30 12.00

Implementing a Global Workplace Strategy

Defining mobility in your workplace Defining workstyles and what enables new ways of working Implementing the workplace strategy Douglas Lowrie, EMEA Regional Workplace Strategist, Microsoft, (UK) Wolfgang Gasselseder, Facility Manager, Microsoft Austria GmbH, (A) 12.00 12.30

Walking the Tightrope: Working with Cultural Diversity

The irrelevance of stereotypes in the modern workplace The reality of different cultural viewpoints How managers must change their behaviour to deliver effectively in multi-cultural workplaces Dave Wilson CFM, Director, Agents4FM International, (UK) 12.00 12.30

Space to support Innovation and deliver measurable Business Benefits

GSK Consumer Healthcares new Hub design experience The Hub design as a key contributing factor to GSK Consumer Healthcares growth 45% increase in the speed of decision-making and a 67% decrease in daily time loss Despina Katsikakis, Chairman, DEGW, (UK)

Discussion Round: BRICS Market of the Future? A professional Insight for Owners, Tenants, Developers and Service Providers
Current status of FM and Real Estate Market Legal and economic changes, the road to Future trends (chances and risks) Moderator: Prof. Dr. Alexander Redlein, Head of Center for Information and Facility Management, TU Vienna, Vice-President, IFMA Austria, (A) Shauquat Alam, Facility Manager, ABDULLATIF ALISSA GROUP HOLDING CO., (KSA) Sinan Findikoglu, General Manager and Board Member, YKS Property Management, (TR) Timur Bondaryev, Managing Partner, Arzinger, (UA) 12.30 12.45 Q & A

12.30 12.45

Q & A

Glay Akyokus

Shauquat Alam

Yannick Annzo

Stephen Ballesty

Jos Barnhoorn

Timur Bondaryev

Nicolas Cugier

Associate Professor Bernard Drion

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Business Conference Programme: Tuesday 24 May 2011

12.45 14.15 Lunch Break / Exhibition

Book Presentation Management by Design

Daniel W. Rasmus, Strategist, (USA)

14.15 15.00

Joint Session 1 The European Competency Model for FM

Prof. Dr. Klaus Homann, Chair Education Network Group, EuroFM, (D) A European model of competencies is the guideline for the development and assessment of academic as well as professional programme. Based on existing and lately developed national models of competencies, the EuroFM Education Taskforce has created an agreed European set of competencies.

Session C HR, IFS and Integration

Chair: Dr. David Martinez, Chair Practice Network Group, EuroFM, (E) 15.00 15.30

Session D Productivity Management

Chair: Jos Barnhoorn, Chair Corporate Associates Network Group, EuroFM, (NL) 15.00 15.30

Optimisation of the FM Process during changing the FM-Software Solution

Facility Management: Process oriented software definitions Process Optimisation Using the need of changing the Software solution integrated FM solution (space and building management) Glay Akyokus, Expert TC / Procurement & technical services division Peter Pundy MSc, Head of Technical Controlling, Austrian National Bank, (A) 15.30 16.00

From Business Model to Reality how Outsourcing bundled Services can help you crack the Productivity Nut
Market Observations Key Client Drivers Business model generating added value In practice 2 case studies illustrating productivity gains Andrew Targell, Global Head of Deployment & Systems, Steven McGregor, International Business Development Director, Eurest Services, (UK) 15.30 16.00

A new Facility Management Department, the right Beginning

Just knowing the core business, we will be able to make a real value proposal The value proposal should focus on the effects of the new model, not in the form The FM area should be complementary to other support areas, not dependent Victor Collado, Facility & Services Manager, (E) 16.00 16.30

A benchmarking Tool for Productivity in public Catering Services

Measurement of productivity of public catering services Integration of operational performances and customer satisfaction Importance of the level of complexity of the infrastructures Prof. Gianluca Murgia, Assistant Professor Management Engineering, University of Siena Paolo Marchini, Planning and Control Manager, Azienda USL 9 di Grosseto, (I) 16.00 16.30

IFS a new Method of Service Provision Cracking the Productivity Nut

Cost cuttings but no quality reduction, a proved methodology provides value added Developed from the Viennese Technical University / validated in several case studies New method of service provision based on job enlargement The pros (increase of productivity, higher motivated service employees, etc.) and the preconditions (education, work scheduling, etc.) Reinhard Poglitsch MBA, Member of the Managing Board, ISS, (A) Prof. Dr. Alexander Redlein

FM in Hospitals Discussion Round

Catering and Hospitality Optimisation of the internal organisation Compliance as a heavy demand Moderator: Horst Pichlmller, Managing Director, Osiris Management GmbH, President, IFMA Austria, (A) Ir. Desiree A. Logger, Lecturer, Hospitality Business School Saxion Deventer, Consultant health and care market, Tympaan Procesmanagement bv Terwolde, (NL) Horst Stagl, IT-Director, KRAGES, Burgenlndische Krankenanstalten Ges.m.b.H, (A) 16.30 16.45 Q & A

16.30 16.45

Q & A

Jos Duchamps

Sinan Findikoglu

Wolfgang Gasselseder

Sander Graft

Despina Katsikakis

Matthew Kobylar

Rudy Liekens

Andreas Lindenstruth

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Business Conference Programme: Tuesday 24 May 2011

16.45 17.15 17.15 18.00 Coffee Break / Exhibition / Networking

End of Day Plenary Session

Moderator: Fred Kloet, Vice Chairman, EuroFM (NL)

Observer Reports
Business Conference: Daniel W. Rasmus, Strategist, (USA) Research Symposium: Dr. Margaret Nelson, Reader in the Built Environment, University of Bolton, Chair EFMC 2011 Scientific Committee, (UK)

Presentation Winner of the EuroFM Partners Across Borders Award 2010

Sander Graft, Chief Operating Officer, Sodexo International Large Accounts, (F) Michel Clement, Procter & Gamble

18.00 19.00

E x hibi tio n / N e t wo r k in g / Trans fer / Welco m e Re ce ptio n an d Award Gala D inner

Business Conference Programme: Wednesday 25 May 2011

09.00 10.15

Plenary Session FM Debate of the Year Challenging Bernards View on Cracking the Productivity Nut
Associate Professor Bernard Drion, NHTV Breda University of Applied Sciences, (NL) First Bernard Drion will present his view and then well-known experts on workplace productivity will challenge him: Kathy O. Roper, CFM, MCR, LEED AP, IFMA First Vice Chair, Associate Professor and Chair Integrated Facility Management, Georgia Institute of Technology, School of Building Construction, (USA) Peter Prischl, CEO, Reality Consult GmbH, (A) 10.15 10.45 Coffee Break / Exhibition / Networking

MSc Report Presentation Standards Battle

David Menkveld, MSc, Consultant, AOS Studley, (NL)

Session E FM-Productivity
Chair: Jos Barnhoorn, Chair Corporate Associates Network Group, EuroFM, (NL) 10.45 11.05

Session F Business Essentials

Chair: Dr. David Martinez, Chair Practice Network Group, EuroFM, (E) 10.45 11.05

Increasing the Productivity of Civil Servants by introducing FM Software

The government is focusing on higher productivity Changing the FM department Results of the project Rudy Liekens, Federal Official, Ministry of Economy, Jos Duchamps, Managing Director, PROCOS Group, (B)

Integrated and sustainable Space Optimisation of a Real Estate Portfolio Strategies for a professional Space Management
In what ways can space management in a continous working process contribute to the companys success? Implementation of CREM, centralised facility management and standards What are the potential savings that professional space management in a continous working process may offer and realise? Andreas Lindenstruth, Head of Space-Management, STRABAG Property and Facility Services GmbH, (D)

Ir. Desiree A. Logger

Douglas Lowrie

Paolo Marchini

Dr. David Martinez

Steven McGregor

Prof. Gianluca Murgia

Darrin Norbut

www. efmc - c o n f e re n ce .c o m

Business Conference Programme: Wednesday 25 May 2011

11.05 11.25 11.05 11.25

FM Performance plan enhanced by benchmarking

objective: finding new ways to leverage performance after 10 years of global FM performance plan from 2010 to 2014 enhanced by a benchmarking approach through an external consulting company scope of the benchmark results of the cost analysis and action plan Yannick Annzo, VP International Sales, Faceo Nicolas Cugier, Facilty Management Director, Thales Group, (F) 11.25 11.45 To be confirmed

Due Diligence Essentials

Technical Due Diligence what? why? and when? RICS Guide structure, systems, vocabulary and checklists Relifing for existing buildings to enhance the quality and value of your facilities Stephen Ballesty MBA, CFM, Director and Head of Advisory, Rider Levett Bucknall and Chairman, IFMA Foundation, (AUS) 11.25 11.45

One client, one environment, many forms of Management

Facility Management, Asset Management, Property Management, Real Estate Management Customer organisations have different understandings of Management, but need fitting solutions What can we do to come to terms? Moderator: Ondrej trup, FM Consultant, Hein Consulting, (CZ) Karol Hederling, Property Director, ISS, (SK) Mike Liddle, Owner, Business & Facilities, (UK) Peter Prischl, CEO, Reality Consult GmbH, (A) Jos Teunissen, BBA, MCR, Director EMEA Real Estate & Facilities, Sybase, (NL) Q & A 11.45 12.00 Q & A

11.45 12.00

12.00 13.00

Joint Session 2 Workplace Design Management and Use an objective-driven Approach

Adding value through strategic briefing Using scorecards to quantify benefits of new workplace design Case study of new bank HQ Dr. Margaret Nelson, Reader in the Built Environment, University of Bolton, Chair EFMC 2011 Scientific Committee, (UK) Prof. Dr. Siri Hunnes Blakstad, Norwegian University of Science and Technology (NTNU), (N) Irmelin Aarberg Andersen, Project Manager, New Headquarters for SpareBank 1 SMN, (N)

13.00 14.15 13.00 16.00

Lunch Break / Exhibition / Networking

Students Poster Competition 2011 Nomination

Session G Role of FM
Chair: Jos Barnhoorn, Chair Corporate Associates Network Group, EuroFM, (NL) 14.30 15.00

Session H Workplace Productivity and Management

Chair: Dr. David Martinez, Chair Practice Network Group, EuroFM, (E) 14.30 15.00

Measuring the Intangibles of Workplace Performance

Effective workplace design is directly tied to effective business performance Todays work has clearly changed, but the workplace has not kept pace

FM-Positioning & Strategy Saudi Arabia economic aspect

FMs productivity links between business strategy options

Reinhard Poglitsch

Janet Pogue

Peter Prischl

Peter Pundy

Prof. Dr. Alexander Redlein

Kathy O. Roper

Jose Luis Sanchez-Concha

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Business Conference Programme: Wednesday 25 May 2011

Proactive FM position implementation a challenge to structural approach The Saudi Economics 2nd Golden Era : 2009 2015: development of FM strategies & mapping services Shauquat Alam 15.00 15.30 Forward thinking facility managers are implementing design strategies that support new ways of working and positioning their companies for the future Matthew Kobylar, Senior Associate Janet Pogue, Principal, Gensler, (UK) 15.00 15.30

The elevated Role of FM in todays integrated Workplace A case study re: Panduits World HQ & Genslers global workplace solution
FM alignment with C-Suite Objectives Infrastructure as a Productivity Enhancer A new look at the Real Estate Delivery Process A Business Model to evaluate Sustainable Design Options Pat Turnbull, MA, LEED AP, President & COO, Kayhan International (USA) Darrin Norbut, LEED Green Associate, Senior Manager Global Real Estate, Panduit Corporation, (USA) Q & A

Sourcing and transition of large scale cross border FM Contracts A case study from ISS/HP
Developing a sourcing strategy and adapting it to 43 different market conditions in EMEA Working with central statement of works vs. local expectations Securing a successful and smooth transition and mobilisation process Terry Mills, Group Vice President, Head of Corporate Clients, EMEA Region, ISS, (DK) N.N., ISS / Corporate Client

15.30 15.45

15.30 15.45

Q & A

15.45 16.00

Coffee Break / Exhibition / Networking

End of Day Plenary Session

Moderator: Wayne Tantrum, Chairman, EuroFM, (UK) 16.00 16.15

Presentation by the three Student Poster Competition Finalists

16.15 16.30

Observer Reports
Business Conference: Daniel W. Rasmus, Strategist, (USA) Research Symposium: Dr. Margaret Nelson, Reader in the Built Environment, University of Bolton, Chair EFMC 2011 Scientific Committee, (UK) 16.30 16.40

Student Poster Award Winner Announcement

16.40 17.05

Closing Keynote on Invitation of ISS

Dr. Patrick Dixon, Founder of Global Change Ltd, (USA) Dr. Patrick Dixon is an international lecturer on global trends and new technologies and founder of Global Change Ltd. Dubbed a global change guru by The Wall Street Journal. Dixon has worked in Africa, China, the Middle East, and across Europe and the Americas. Cash magazine calls him the rising star of trend researchers. The changes he foresees will overtake us all, in different ways, in different parts of the world. He speaks about how change will affect us individually and at work.

17.05 17.15

Final Remarks (EuroFM / IFMA / Informa)

17.15 18.00

Exhibition / Networking / Meet & Greet GEFMA-Munich EuroFM Meeting at Exhibition

Horst Stagl

Ondrej trup

Andrew Targell

Jos Teunissen

Pat Turnbull

Christopher Kit Tuveson

Dave Wilson

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10th Research Symposium Programme: Tuesday 24 May 2011

9.00 10.30

Opening Plenary (see Programme Page 4)

10.30 11.00 Coffee Break / Exhibition / Networking

Part A: Value Added FM Part I

12.45 14.15 14.15 15.00 Lunch Break / Exhibition

Part B: Performance Management

Joint Session 1 (see Programme Page 5)

Part C: Research Masterclass

16.15 16.45

Plenary Session for Researchers

Dr. Margaret Nelson, Reader in the Built Environment, University of Bolton, Chair EFMC 2011 Scientific Committee, (UK) 16.45 17.15 17.15 18.00 Coffee Break / Exhibition / Networking

End of Day Plenary Session (see Programme Page 6)

18.00 19.00 E x hibi tio n / N e t wo r k in g / Trans fer / Welco m e Re ce ptio n an d Award Gala D inner

10th Research Symposium Programme: Wednesday 25 May 2011

9.00 10.15

Part D: Value Added FM Part II

10.15 10.45 Coffee Break / Exhibition / Networking

Part E: Workplace Productivity Part I

Part F: FM-Positioning and Strategy

12.00 13.00

Part G: Workplace Productivity Part II

Joint Session 2 (see Programme Page 7)

13.00 14.15 13.00 16.00 Lunch Break / Exhibition / Networking

Students Poster Competition 2011 Nomination

14.15 15.45

Plenary Session for Researchers

15.45 16.00 16.00 18.00 Coffee Break / Exhibition / Networking

Closing Plenary (see Programme Page 8)

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Social events / Side events

Chairmans View Toast Monday, 23 May 2011, from 19.00 Weingut am Reisenberg Oberer Reisenbergweg 15 1190 Vienna Phone: +43 13 20 93 93 www.weingutamreisenberg.at EuroFM Chairman Wayne Tantrum will give his view on the European Facility Management developments. Students Poster Gallery 2011 Have a look at the posters that FM bachelors students from all over Europe have produced to present their recent study/research findings! The posters will be judged by an international jury consisting of board members from IFMA, EuroFM and practitioners (Wednesday, 25 May 2011, 13.00 16.00). The three best posters will be presented during the Closing Plenary Session (Wednesday, 25 May 2011, 16.00 16.15). Your vote will decide the winners who will receive a voucher for IFMAs World Workplace 2011 Conference & Expo, October 2011 in Phoenix, USA and 1.000, prize money. Details: klaus.homann@eurofm.org

Vienna is your oyster!

Welcome Reception and Award Gala Dinner Tuesday, 24 May 2011, from 19.15 Vienna Town Hall Friedrich-Schmidt-Platz 1 1010 Vienna Phone: +43 (0) 1 52 550 www.wien.gv.at Vienna City Hall is situated on Ringstrae opposite the famous Burgtheater. It was planned in 1868 and completed in 1883. The original city hall, the Old City Hall situated in Wipplingerstrae, had become too small for the city administration due to the growth of the city and its population in the 19th century. It was therefore necessary to build a new, larger city hall. In 1885 the Vienna City Council took up work in the new Vienna City Hall on Ringstrae. The Vienna City Hall was built from sand-lime brick in Neo-Gothic style. The building has a floor space of 19,592 square metres and an area of 113,000 square metres, with seven courtyards and 1,575 rooms. The corridors have a total length of more than 2.5 kilometres. Vienna City Hall houses the office of the Mayor of Vienna and a number of administrative authorities, but it is also used for conferences and magnificent festivities. At the same time, the building is one of Viennas most impressive sights.

Please note that you must register separately for the Gala Dinner, so book early for what promises to be a spectacular event.
For conference participants, tickets

cost 145.00 (+VAT)

For non-conference participants,

tickets cost 245.00 (+VAT)

European FM Awards The first prestigious European FM Awards were held in Zurich in 2007, and we continued this recognition in 2008 in Manchester, 2009 in Amsterdam and 2010 in Madrid honoring best practice and excellence within the European Facility Management profession across practice, research and education arenas. The 2010 awards also highlighted the challenge for facility management professionals in light of the national, cultural, regulatory and language differences across the different European regions. There are four award categories: 1. Partners Across Borders 2. Excellence in Sustainability 3. European FM Student of the Year 4. European FM Researcher of the Year

Austrian FM Awards 2011

The Austrian FM Awards Facility of the Year, Facility Manager of the Year and Architect of the Year stand for innovation, sustainability, economic success, communication and functionality. The newest award, the Architect of the Year, is in its third year and is unique as it is not another architectural award. It awards an architect who understands also the needs of utilisation, operation and the communication with FM experts in a very early phase of designing and planning. For more information please go to www.atga.com

Attend the Welcome Reception and Award Gala Dinner and enjoy an excellent meal and the company of your colleagues, other conference delegates and speakers as you celebrate and witness Europes best researchers, students and service providers receive their prestigious European FM Awards for 2011. For more information or sponsoring please go to www.eurofm.org or mail to eurofm@eurofm.org Supported by

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Sponsors and Exhibitors Platinum Sponsor

ISS A World of Service With more than 100 years of experience in the service industry and 520,000 devoted employees, we in-source the people you outsource. Every day ISS employees work as an integrated part of our clients organisations, ensuring that service value is created through the ISS Way of customising and delivering our service solutions. ISS is one of the largest Facility Service companies in the world with an ambition to lead Facility Services globally. Our services are delivered by our dedicated and trained service professionals. With operations in fiftythree countries ISS provides services within six different areas: Property Services, Security Services, Cleaning Services, Support Services, Catering Services & Facility Management. ISS was ranked 6th in The Global Outsourcing 100 for 2010. To find out how your company can benefit from the experience and skills provided by our 520,000 service professionals, visit www.issworld.com.
ISS A/S Bredgade 30 1260 Copenhagen, Denmark Homepage: www.issworld.com Contact: Mr. Brian Borup Phone: +45 38 17 00 00 E-mail: bbo@iss.biz

Associate Sponsor
Compass Group Holdings PLC Eurest Services, your world-class trusted partner for delivering an extensive range of food and support services to the same consistently high standards globally and innovatively. With our reputation for service excellence and health and safety performance, clients know that with Eurest Services they are placing their reputation and operational effectiveness in the safest hands. For more info on Eurest Services and Compass Group, please visit www.compass-group.com
Compass Group PLC, Compass House Guildford Street Chertsey Surrey, KT16 9BQ, United Kingdom Homepage: www.compass-group.com Contact: Mr. Steven McGregor Phone: +44 (0)19 32 57 30 00 E-mail: steven.mcgregor@compass-group.co.uk

A member of Compass Group PLC

Premium Exhibitors
Reality Consult Reality Consult is an international management consultancy for Real Estate and Facility Management with 20 consultants and offices in Frankfurt and Vienna. We work for more than 150 clients in Germany, Austria and Central and Eastern Europe. Our core competencies lie in Strategy, Organisation, Controlling and IT. Clients include ABB, adidas, Allianz, Cerberus, conwert, Hochtief, MediaSaturn, o2, Porsche or STRABAG.
Reality Consult GmbH Palais Carl Ludwig Favoritenstrasse 7 1040 Vienna, Austria Homepage: www.realityconsult.com Contact: Mrs. Sonja Meixner Phone: +43 5 12 23 23 505 E-mail: sonja.meixner@realityconsult.com

TOPdesk TOPdesk develops, markets, implements and supports a comprehensive CAFM software package. Its vision is to create a user-friendly and affordable facilities management solution for every type of organization, which can be quickly and easily installed. With more than 4000 clients worldwide, TOPdesk is currently market leader in the Benelux and has offices in the Netherlands, the UK, Belgium, Germany and Hungary.

TOPdesk Martinus Nijhofflaan 2 2623 CN Delft, Netherlands Homepage: www.topdesk.com/facilities Contact: Jurgen Koster Phone: +31 15 27 00 900 E-mail: info@topdesk.com

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Exhibitors Exhibitors
SIERRA ODC eFACiLiTY is a 100% web based Enterprise Facilities Management Software covering Asset Management (EAM), Maintenance Management (CMMS), Facilities Booking, Visitor Management, Time & Attendance, Helpdesk / Knowledgebase, Energy Dashboards, Tenant Billing and Mail Room Management modules. eFACiLiTY is a customizable Indian product seeking Partners / Resellers / Dealers.
SIERRA ODC Private Limited #188/1, I Floor, Varadharaja Layout-1 PN Palayam Road, KR Puram, Ganapathy Coimbatore 641006, INDIA Homepage: www.efacility.in www.sierratec.com Contact: Mr. David Raja Phone: +91 93628 28993 US/Canada: +1-(408)-239-4819 E-mail: info@efacility.in

Planon Group Planon is a global software provider that enables organizations to solve their Facility Management and Corporate Real Estate challenges in the most effective way by providing superior software solutions and excellent customer support. The Planon series of solutions include Facility and Space Management, Operations and Maintenance Management, Services Management and Real Estate Portfolio Management. In business for more than 25 years, Planon has more than 1,300 clients worldwide and offices in Austria, Germany, the Netherlands, the U.K., France, Belgium the U.S. and India.

Planon Group Wilhelm-Leuschner-Str. 79 60329 Frankfurt am Main, Germany Homepage: www.planon-fm.com Contact: Stefan Drechsler Phone: +49 69 24 45 03 90 E-mail: stefan.drechsler@planon-fm.de

VINCI Facilities VINCI Facilities, the European Leading Facilities Management Service Company, has been newly established within the construction and concession group VINCI through the integration of the groups FM businesses. The Global Integrated FM model MAINSTREAM FM Services is the backbone of this new strategic activity for VINCI Group. VINCI Facilities employs around 8,000 people across 19 EMEA countries and achieves recurring revenue of over 1.2 billion annually.

VINCI Facilities / Faceo 157 rue de la Minire 78530 / BUC, France Homepage: www.faceo.com Contact: Mrs. Ccile Manzi Phone: +33 1 30 97 22 01 E-mail: cecile.manzi@faceo.com

Company Portrait
PROCOS Group PROCOS Group is an international network of consultants in Facilties Plannning and Facilities Management. With offices in Belgium, France, Portugal and Luxembourg we provide professional services (strategic planning, interior design, workplace consulting, Facilities Management consulting, implementation ARCHIBUS and software development) to corporate and public organisations.
PROCOS Group Jan Blockxstraat 1 2018 Antwerp, Belgium Homepage: www.procosgroup.com Contact: Mr. Jos Duchamps Phone: +32 3 24 29 460 E-mail: info@procosgroup.com

For more information, a tailored sponsorship plan and prices, please contact:

Manuela Zschocke Phone: +49 (0) 211 96 86 3715 Fax : +49 (0) 211 96 86 4715 E-mail: manuela.zschocke@euroforum.com

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Pre-conference events
Sunday, 22 May 2011 Technical University Golf Tournament from 10 a.m. Registration fee: 70, (maximum 65 participants) The proceeds of the TU Golf Tournament will be donated to the IFMA Foundation. Details and registration: golf@ifm.tuwien.ac.at Global FM Leadership Meeting (starting 5 p.m.) CANG Roundtable Construction + FM 12.00 16.00 In collaboration with the Austrian Chamber of Commerce the Chair of the Corporate Associates Network Group, Jos Barnhoorn, organises a roundtable for construction companies and FM service providers interested in connecting their worlds. Details: eurofm@eurofm.org eFMI Editorial Board 14.00 16.00 This annual meeting of the EuroFM quarterly online magazine brings together the editorial board members and allows the editorial board and publisher (EuroFM) to set the strategy for coming year. Details: richard.byatt@bifm.org.uk Associations Leadership Platform 14.00 16.00 EuroFM Chair Wayne Tantrum and Practice Network Group Chair Dr. David Martinez will host this meeting. Please contact the secretariat for further details on agenda and invitations. Details: eurofm@eurofm.org EuroFM Members Meeting 16.00 17.30 This meeting is for EuroFM members only. At a later stage they will receive agenda information. Details: eurofm@eurofm.org IFMA Foundation Meeting 16.00 17.30 Details: william.rub@ifma.org IFMA Town Hall Meeting Details: barbara.zlatnik@ifma.org Pre-Conference Meeting at Vienna University of Technology, Karlsplatz 13, 1040 Vienna, Austria Global FM Workshop Details: eurofm@eurofm.org EuroFM RNG Added Value Workshop 9.00 18.00 Workshop on Added Value of FM for Research Group Details: pank@man.dtu.dk
For information regarding these meetings and organising your own meeting send an e-mail to eurofm@eurofm.org For detailed information on all pre-conference meetings and side events organised by EuroFM and IFMA please visit the European Conference page in the Events section on the EuroFM website. Parallel to the EFMC 2011 we would like to invite you to the ATGA Facility Congress 2011 (conference language: German). Benefit from this opportunity and broaden your horizon of Facility Management. Book your combination ticket and save money! For further information about the ATGA Congress 2011 please visit www.atga.com

Monday, 23 May 2011 Pre-Conference Meetings at Austrian Chamber of Commerce Stubenring 8-10, 1010 Vienna, Austria EuroFM Board Meeting 7.30 11.30 Final opportunity for the board to prepare for the EFMC 2011. Details: eurofm@eurofm.org IFMA Government Leaders Day 8.30 17.00 Around the globe Government Leaders continue to focus on energy efficiency and operations and maintenance as a way to improve building performance and asset protection. Given the growing role of government in incentivising and in some cases mandating more effective facility management practices, this years EFMC conference will feature a Government Leaders Day which will offer presentations from represented governments, roundtable discussion and best practice sharing. Details: jeffrey.johnson@ifma.org EuroFM Market Data project group 8.30 11.30 One of EuroFMs objectives is to be the central source of European FM market data. After having presented its 2010 report in Brussels the team will start working on the 2011 report. Details: jos.duchamps@procosgroup.com EN15221 Campaign Based on its liaison-agreement with CEN EuroFM started its EN15221 Campaign in Brussels. Because the Formal Voting on the EN15221 standards takes place from 7 April 2011 till 7 June 2011, the Vienna conference is a perfect opportunity to campaign for a yes-vote. Details: fred.kloet@eurofm.org ENG Meeting 11.30 13.30 Network group will continue with running projects, such as International Fying Modules, Education Guide, Task Force Education and the upcoming awards. Details: klaus.homann@eurofm.org

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At a glance Who we are

Programme Advisory Group (Business Conference)
Chair: Dr. David Martinez, Chair Practice Network Group, EuroFM, (Spain) Members: Vicente Alvarez-Cascos, IFMA Spain (Spain) Marcel Broumels, FM Specialist Policy and Innovation, Essent N.V. (an RWE company) (The Netherlands) Dr. Helmut Floegl, Donau University Krems (Austria) Aleksandra Kreplin, Informa Business Communication (Germany) Helena Ohlsson, IKEA Services AB (Sweden) Reinhard Poglitsch, ISS Facility Services GMBH (Austria) Thomas Polinelli, Zurich Insurance Company (Switzerland) Prof. Dr. Alexander Redlein, IFM Center for Information and Facility Management (Austria) Ondrej trup, Czech Technical University (Czech Republic) Dr. Hermen Jan van Ree, DHV Group (The Netherlands)

Scientific Committee (Research Symposium)

Chair: Dr. Margaret Nelson, University of Bolton (UK) Prof. Keith Alexander, Centre for Facilities Management (UK) Prof. Dr. Siri Hunnes Blakstad, Norwegian University of Science (Norway) Prof. Dr. Jan Brchner, Chalmers University of Technology (Sweden) Prof. Dr. Antje Junghans, University of Applied Sciences (Germany) Prof. Roode Liias, Tallinn University of Technology (Estonia) Prof. Dr. Thomas Madritsch, FH Kufstein Tirol University of Applied Science (Austria) Prof. Dr. Alexander Redlein, IFM Center for Information and Facility Management (Austria) Dr. Igal M. Shohet, Ben-Gurion University of the Negev (Israel) Dr. Danny Then, Hong Kong Polytechnic University (Hong Kong) Dr. Theo van der Voordt, TU Delft (The Netherlands) Prof. Thomas Wehrmller, ZHAW Zurich University of Applied Sciences (Switzerland)

Who should attend

Board members, CXOs, senior management, decision makers and experts who have an interest and responsibility for Facility Management Real Estate Management Asset Management Life Cycle Management Architecture and Project Development Building and Construction Business Services

Organising Committee (Research Symposium)

Dr. Margaret Nelson, University of Bolton (UK) Prof. Dr. Alexander Redlein, IFM Center for Information and Facility Management (Austria) Prof. Lukas Windlinger, Zurich University of Applied Sciences (Switzerland)

from all industries, public administration, academia and press.

Delegate Profile by Industry Sector (EFMC 2010)

8% 2% 3% 3% 3% 4% 1% 25% Facility Management Academia/Sciences Consultants Real Estate Industries Public Sector Energy Transport & Logistics Health Care Financial Institutions Software Others

Good reasons to attend

EFMC 2011 is THE European Facility Management Conference More than 60 top speakers from Europe and abroad Best Practice + Case Studies + Research Up-to-date information and insights Valuable experiences and new ideas Chairmans View Toast Welcome Reception and Award Gala Dinner EuroFM Awards & Austrian FM Awards Ceremony Networking opportunities Students Poster Competition Attractive side events

9%

23% 9% 10%

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At a glance Who we are

Hosted by:
Organised by:

informa
business communication

EuroFM European Facility Management Network

This is a network of more than 100 organisations based in more than 22 European countries, all focused on facility management. They represent professional (national) associations (22.000 members), education and research institutes (14.000 students) and corporate organisations ( 110 billion turnover and 1.300.000 staff). EuroFM members are involved in an open exchange of information and experience through meetings, seminars and workshops, through collaboration in research projects and through the development of joint education programmes. EuroFMs mission is the advancement of knowledge in facility management in Europe and its application in practice, education and research. For more information visit the new EuroFM website at www.eurofm.org Details: fred.kloet@eurofm.org

Informa Business Communication Its all about leads

As a wholly owned subsidiary of EUROFORUM Deutschland SE and a sister subsidiary of EUROFORUM Austria GmbH, Informa Business Communication designs integrated communication solutions that allow you to reach your target group without wasting effort and to generate more high-quality leads. Take advantage of the years of eventorganising experience and benefit from our exclusive media partnerships with Handelsblatt and WirtschaftsWoche. Our database of high-quality business contacts guarantees you direct sales access to the market. For further information please contact:

IFMA International Facility Management Association

IFMA is the worlds largest and most widely recognised international association for professional facility managers, supporting more than 19,000 members in 78 countries. The associations members, represented in 124 chapters and 16 councils worldwide, manage more than 37 billion square feet of property and annually purchase more than US$100 billion in products and services. Formed in 1980, IFMA certifies facility managers through three credentials: the Facility Management Professional, Certified Facility Manager and new Sustainability Facility Professional designations. The association also conducts research, provides educational programs, recognises facility management certificate programmes and produces World Workplace, the worlds largest facility management conference and exposition. To join and follow IFMAs social media outlets online, visit the associations LinkedIn, Facebook, YouTube and Twitter pages. For more information, visit the IFMA press room or www.ifma.org Details: tony.keane@ifma.org

Stephanie Rodowski (Project Manager)

Phone: +49 (0) 211 96 86 37 53 Fax: +49 (0) 211 96 86 47 52 E-mail: stephanie.rodowski@informa.com

Media Partners

Facility Management

Der

Facility Manager

Italia

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Please fax to +49 (0)2 11/96 86 47 52

2011
European Facility Management Conference

European Facility Management Conference 2011

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For registration and further information please contact: Stephanie Rodowski (Project Manager) Postal: Informa Business Communication A Division of EUROFORUM Deutschland SE Prinzenallee 3, 40549 Duesseldorf, Germany Phone: +49 (0)211/96 8637 53 Fax: +49 (0)211/96 8647 52 E-mail: stephanie.rodowski@informa.com Internet: www.efmc-conference.com Address Amendments: Phone: +49 (0)211/96 8633 33 Fax: +49 (0)211/96 8640 40 E-mail: info@informa.com

Yes, I wish to participate in the EFMC 2011 from 23 to 25 May 2011

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Attendance Member IFMA/EuroFM***
organisation: name

Regular
1,595. 1,395.

Chairmans View Toast** I wish to attend I wish to attend I wish to attend I wish to attend I wish to attend

1,395. 995. + 100.

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695. 245. + 100.

Date and Location 23 to 25 May 2011 Vienna University of Technology Karlsplatz 13, 1040 Vienna, Austria Hotel Accommodation: See information on: www.efmc-conference.com Conditions of Participation. The conference fee per person is payable via Credit Card in advance. This fee includes conference documentation, lunches, tea/coffee and Chaimans View Toast. You will be sent a confirmation slip and invoice (as a receipt of your Credit Card payment) upon receipt of your registration. Registrations can be cancelled (in writing) without penalty up to 14 days before the event. For cancellation after this date half of the conference fee will be reimbursed. The full fee will be due if participants do not attend the conference or cancel on the conference date. The registered participant may of course send a substitute. The organisers reserve the right to amend the programme of events if necessary. Data protection. We use the data collected in connection with your order and use of our services and products within the applicable legal limits for the purpose of performing our services, and to provide you with information by post and e-mail about further offers by us, companies of our Group or co-operation partners, which are similar to the services of which you availed yourself previously. If, during the use of the data, it is transmitted to countries lacking an adequate level of data protection, we will create sufficient guarantees to protect the data. Furthermore, we will use your data if you have given us your consent to do so. You may object to the use of your data for advertising purposes or to being contacted by e-mail or fax at any time by contacting Informa Business Communication, Postfach 11 12 34, 40512 Dsseldorf, Germany. Our customer services (phone: +49 (0)211/9686 3333) shall be pleased to accept requests for changes.

Block Bookings: for further information please visit our homepage www.efmc-conference.com VAT at applicable rate * Early Bird available until 14 March 2011 *** Member IFMA/EuroFM and their national associations ** Included in the conference fee

Additional Options
Award Gala Dinner Conference Documentation

Attendees
145. (included in the conference fee)

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