REACH STACKER

SANY Industrial Park, Gaolan Port Economic and Development Zone,

Zhuhai, Guangdong, China
Tel 0756-7266945 Service 4008 87 8318
Fax 0731-84031999-149 Consulting 4008 87 9318
B03S2CHAP1-RS
Email sanyport@sany.com.cn

www.sanygroup.com
SANY REACH STACKER

SANY REACH STACKER

ACHIEVEMENT OF
PROFESSIONAL QUALITY
COMPREHENSIVE HIGH-EFFICIENCY
SAFE AND RELIABLE ENERGY-SAVING
PRODUCT SERIES 03 05 07
01
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SANY REACH STACKER

COMPREHENSIVE
World class, No. 1 logistics equipment supplier in China

SANY Reach Stacker is mainly used in ports, wharfs and storage yards to han-

PRODUCT SERIES dle, transfer and stack various container and other materials. It is safe, reliable,
and energy saving embedded with several international advanced core tech-
nology such as dynamic anti-rollover protection, anti-collision of the spreaders,
vertical lift of the booms, patent technology of power driven counterweight,
automatic fire extinguishing technology. All the performance indexes are world
leading, making our products your most reliable choice.

With products of several series like heavy, overweight hurdling, light, empty container
and off-road reach stackers, SANY Reach Stacker can accommodate to the use of
various industries as logistics, energy, chemical engineering, wind power and forestry,
bringing you the maximum economic benefits.
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SANY REACH STACKER

SAFE AND RELIABLE Reliable Structure Reliable Power System

Design Using world famous brand en-
Joint design of China and Germany, excellent quality assured Designed by China and Germany to- gines like VOLVO and CUMMINS
gether, the equipment is assured to which are reliable in quality and
be highly reliable and endurable by strong in power, combining the
adopting full-digit prototype design advanced power matching and
Dynamic Anti-Rollover Protection
system, going through FEA, dynam- control technology, the equip-
Technology
ics simulation analysis, as well as ment is greatly optimized in dy-
Adopt intelligent control technology, detect equipment' s
strict endurance and vibration tests. namic performance.
real-time working parameters and automatically adjust the
Scientific and appropriate pro-
operating status under dangerous conditions to prevent
tection for the engine and gear-
rollover. It can achieve safe and worry-free operation.
box will significantly prolong their
longevity.
Anti-collision Technology of the
Spreaders while Revolving
Intelligent control of the positions of spreaders
and booms can effectively prevent collision
among the spreader, frame and boom, avoiding
accidents by faulty operation and greatly
reducing labor intensity.

Automatic Fire
Extinguishing Technology
The pipeline network automatic fire extinguisher
with strong spray can realize fire alarm, anti-
flaming and fire extinction functions. The
fireproof performance is steady and reliable.

Solid Tyre Suspension Technology

Provide solid tyre flexible damping system according to customers'
needs to achieve safer operation and lower maintenance cost. Combine
with flexible suspension technology, it significantly reduced the shocking
load, raised operation comfort and prolonged component longevity.

Automatic Braking Technology upon Reversing

Adopting technologies like laser scanning and graphic identification, the machine
can precisely detect people or obstacles within the driving route and then brakes
automatically to prevent accidents. It is highly intelligent with high safety.
 5/6
SANY REACH STACKER

HIGH-EFFICIENCY
Vertical Lifting Technologies of Boom
The intelligent controller monitors the boom' s parameters at
real-time, and automatically adjust the position of the boom to
ensure vertical lifting of the spreader, which makes stacking
safer and improves work efficiency significantly.

Efficient Control Technology

The centralized joystick has inching control function. It
can realize fine tuning to millimeter precision easily. All the
spreaders' motions are under proportional control, providing
an experience of man-machine unification. The machine also
has multi-motion linkage design so that it can operate faster
and more efficiently.

Comfortable Operation Environment

The operator-oriented design includes a broad view of work
condition. The controlling devices are placed in reasonable
position to ease fatigue of operators.

Bulk Container Handling Technology

The Bulk Reach Stacker broke through the bottleneck of
bulk container handling and simplified the handling process,
dramatically improved work efficiency and environmental
protection.
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SANY REACH STACKER

ENERGY-SAVING
Hydraulic Load Sensing System
Automatically adjust the pump displacement according to
the load, realizing high precision flow control. The effect of
energy saving and consumption reduction are remarkable.

Dynamic Power Matching Control System

Automatically recognize dynamic power according to load
change and adjust engine speed accordingly. The output power
automatically accommodate to load and work conditions, greatly
reducing energy consumption.

Design for Lighter

Optimize the structure to make it lighter and stronger.
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SANY REACH STACKER

GE & CN TOP TECHNOLOGIES

INTEGRATION&DISTINGUISHED
SANY SRSC45H8 Reach Stacker incorporated the cutting-edge technology from
China and Germany, owing 8 core advantages of highly energy-saving, high ef-
ficiency, high security, high reliability, highly comfortable, H-shaped brand new
spreader, high maintainability and high return. The performances have been im-
proved in all aspects, starting a new chapter of Reach Stacker design.

Highly energy-saving: world' s initiative energy reclaiming system, comprehensively save energy up to 25%.

High efficiency: adopt multi-motion linkage design, spreader motion ratio control technology and micro-move control technology; the equipment
can be easily controlled.

High security: dynamic anti-rollover protection system, automatic fire extinguishing system, solid tyre and hydro-pneumatic suspension system,
patent technology of mobile counterweight, all meeting European safety standards.

High reliability: water identification technology of the connectors, CAN bus communication technology, digital platform design technology;
German design, precise and reliable.

Highly comfortable: concentrated joystick, 360 degree view, full-range headlamp, steering dynamic response, new-style pedal design, all
providing a comfortable experience.

H-type Spreader: single main beam patented technology; self-weight of spreader is less than 7t; the components passed through millions of
times equivalent fatigue test; performance steady and reliable.

High maintainability: spacious maintenance room, preventative maintenance system, over 200 malfunction diagnosis programs.

High return: saving energy by 25%, saving $12,888 per year if 90,000 containers are stacked per year.
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SANY REACH STACKER

All for customers, all from innovation

ATTACHMENT OPTIONS
45t Container Spreader Empty Container Spreader Log Spreader Tube Spreader
SANY 45T container spreader is used in reach SANY SDJE100 spreader is applicable to the SANY SWG310 spreader is applicable to transfer, SANY tube spreader applies to transfer and hoist
stacker to stack, load or unload ISO standard 20’, transfer and stacking of ISO standard 20’, 40’ and load and unload log or other special materials. This not only tube and pipe like material, but also con-
40’ and 45’ containers. Based on market needs, 45’ container or refrigerator. It is the first of its kind product has perfectly solved the difficulty of trans- tainer or bulk cargo.
Sany Port Machinery has developed numerous in China. Flexible, convenient and economic, it will porting and loading specific materials such as log,
container spreaders of reasonable structure with be your best choice. bringing high profit for customers STP450
good design, strong safety protection function and Rated capacity: 45t
cost effective, sufficiently meeting different require- SDJE100: Empty container stacking, SWG310: Highly efficient log grabs
Application: Pipeline, ISO 20’/40’Containers
ments of the customers. flexible and convenient Rated capacity: 31t
Rated capacity: 10t Application: wood
SDJ450H: New model of spreader, light weight Application: ISO 20’/40’/45’ Containers
design, more energy saving and lower fuel con-
sumption
Rated capacity: 45t
Application: ISO 20'/40'/45' Containers

STH350
Combined Spreader Tilt Spreader Rated capacity: 35t
SANY SDJE450P spreader is applicable to the SANY SDJS320 spreader is designed for Reach Application: Large tube
transfer and stacking of ISO standard 20’, 40’ and Stacker to transport, load and unload bulk materi-
45’ container or the transfer of EN284 non-stacking als. This product has perfectly solved the difficulty
container. It is of multiple uses, meeting the Eu- of transporting and loading bulk materials. It fills in
ropean and American intermodal working mode the domestic blank, breaks through the bottleneck
SDJ450: SANY classic spreader requirement. of loading bulk materials, and highly improves the
Rated capacity: 45t efficiency and environment-protection performance.
Application: ISO 20’/40’/45’ Containers SDJ450P: Workable at multi-conditions, quick
response to container-aligning operation SDJS320: A born bulk cargo handling expert
Rated capacity: 45t Rated capacity: 32t SDJ400G
Application: ISO 20’/30’/35’/40’/45’ Containers Tilt angle: 0~50° Rated capacity: 40t
EN284 non-stacking containers Application: ISO 20’ Containers Application: Large tube, bulk cargo
 13 / 14
SANY REACH STACKER

LOAD CAPACITY DIAGRAM

NEW

31t 35t
8'6" 9'6"
E E E

30t 43t 30t 43t E D

31t 43t D D 15t 31t 35t D

8'6" 9'6" 8'6" 9'6" 8'6" 9'6" 45t 8'6" 9'6" 9'6"
C 8'6"
C
14t 31t 45t 14t 31t 45tB C
15t 35t 45tB 45t B 15t 31t 40t B C

A A 45t

18000
A
8'6" 9'6" 9'6" 8'6" 9'6" 9'6" 8'6" 9'6" 9'6" 9'6" 9'6" 9'6" A 9'6"

15100
8'6"
15100

15100
15t 31t 45t 19t 35t 45t 40t 45t 15t 31t 40t

13600
15t 31t 45t 45t
9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6"
8'6"

15t 31t 45t 15t 31t 45t F 19t 35t 45t H G F 40t 45t 45t H G 15t 31t 40t F

F H G F H G
9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 9'6" 8'6" 9'6" 9'6" 9'6"

15t 31t 45t 15t 31t 45t 19t R1 35t 45t 40tR1 45t 45tR2 15t 31t 40t
R1 R2
9'6" 9'6" 9'6" 9'6" 9'6" 9'6" R2 9'6" 9'6" 9'6" 9'6" 9'6" 8'6" 9'6" R1 9'6" 9'6"
2000 R2
1965 1965 1965 2100
3815 3815 3815 3900 3815
6315 6315 6315 6400 6315

SRSC45H SERIES SRSC45C SERIES SRSC4535H SERIES HEAVYWEIGHT SRSC4545H SERIES OVERWEIGHT SRSC40C7-6H SERIES
CONTAINER REACH STACKER CONTAINER REACH STACKER CONTAINER REACH STACKER CONTAINER REACH STACKER CONTAINER REACH STACKER

E
41t 15
50t D 10t E D

30t 8'6" 14
45t
3000
9t 8'6"
35t
9'6"
43t
13
29t C
9'6" 10t E C E
12 D D
14t 31t
8'6"
11
25t
A
B
5.5t 9t 8'6" B

45t 10 22t 10t A m

16200

9'6" C 9'6"
16200

9'6" 9'6" C
9 B 8'6" B
8'6"
15t 31t 8 19t 5.5t A
9t 35t A

45t 7 10t 9'6

14t 20t 31t
9'6" 9'6" 9'6" 9'6"
6 8'6"

9200
8'6"
5.5t 9t 15t 35t

9500
5
15t 31t 45t 4F H G
10t F H G
9'6" 9'6" 9'6 9'6 F HG
9'6" 9'6" 8'6" 3 F 8'6" HG
F
15t 31t 45t
2
17t 5.5t 9t 10t 15t 35t
1 R1 R2
R1
9'6" 9'6" 8'6" 1200 R1
R2 R1 9'6" 9'6" 8'6" 9'6 9'6 R2
R2 1965
1965 1965 m
m 10 9 8 7 6 5 4 3 2 1 0 3000
R1
3815 3815 3815
6315 6315 4550
6100
SRSC45H-6 SRST50H-H SRSC1009-6E EMPTY SRSC3515-3 LIGHTWEIGHT SRSW31H
CONTAINER REACH STACKER TUBE REACH STACKER CONTAINER REACH STACKER CONTAINER REACH STACKER LOG REACH STACKER
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SANY REACH STACKER

W T2 T1

R
100 100 100
E

H1
L1 A1

L A2

Parameter Unit SRSC45H8 SRSC45H1 SRSC45H2 SRSC45H3 SRSC45H4 SRSC45C30 SRSC1009-6E

Type - VOLVO TAD1340VE VOLVO TAD1151 CUMMINS QSM11 VOLVO TAD1171VE CUMMINS QSL9 VOLVO TAD1340VE CUMMINS QSB 6.7
Engine

Rated power kW/rpm 256/2100 265/2100 250/2100 265/2100 261/2100 256/2100 164/2300
Max. torque Nm/rpm 1770/1260 1780/1260 1674/1400 1785/1260 1628/1500 1770/1260 949/1400
Exhaust standard - Ⅱ Stage Ⅲ Stage Ⅲ Stage Ⅳ Stage Ⅳ Stage Ⅱ Stage Ⅲ Stage
Gearbox - DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000 CLARK 13.7HR32334
Drive Axle - Kessler D102 PL341 Kessler D102 PL341 Kessler D102FPL341 Kessler D102 PL341 Kessler D102 PL341 G Kessler D102 PL341 Kessler D81 PL488
Type - SDJ450H SDJ450H SDJ450H SDJ450H SDJ450H SDJ450F SDJE100
Side shift range mm ±800 ±800 ±800 ±800 ±800 ±800 ±800
Spreader

Rotary angle deg +105/-195 +105/-195 +105/-195 +105/-195 +105/-195 +105/-195 +105/-195
Tilt angle deg - - - - - - -
Self-weight t 6.95 6.95 6.95 6.95 6.95 7.8 4.7
Application - ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers
Max. Hoisting height mm 15100 15100 15100 15100 15100 15100 16200
Boom

Tilt angle deg 0~60 0~60 0~60 0~60 0~60 0~60 0~64.5
Tyre - 18.00-25 40PR 18.00-25 40PR 18.00-25 40PR 18.00-25 40PR 18.00-25 40PR 18.00-25 40PR 14.00-24 28PR
Max. Hoisting speed (Non-load/Load) mm/s 420/250 420/250 420/250 420/250 420/250 420/250 450/400
Max. Descending speed (Non-load/Load) mm/s 360/300 360/300 360/300 360/300 360/300 360/300 400/400
Max. Travel speed (Non-load/Load) km/h 25/21 25/21 25/21 25/21 25/21 25/21 28/25
Grade-ability (Non-load/Load) % 39/32 39/32 39/32 39/32 39/32 39/32 33/27
Cab noise dB ≤70 ≤70 ≤70 ≤70 ≤70 ≤70 ≤70
Working pressure of hydraulic system bar 260 260 260 260 260 260 220
Overall weight t 69.5 69.5 69.5 69.5 69.5 72 39
Max. Load t 45 45 45 45 45 45 10
Layer of stack - 5 (9'6"/8'6") 5 (9'6"/8'6") 5 (9'6"/8'6") 5 (9'6"/8'6") 5 (9'6"/8'6") 5 (9'6"/8'6") 6 (8'6")
Overall length L mm 11220 11220 11220 11220 11220 11258 11000
Wheel base L1 mm 6000 6000 6000 6000 6000 6000 5000
Overall height H mm 4770 4770 4770 4770 4770 4770 4000
Min. ground clearance H1 mm 350 350 350 350 350 350 250
Overall width W mm 6042-12175 6042-12175 6042-12175 6042-12175 6042-12175 6042-12175 6042-12175
Weight motion distance E mm 500 - - - - - -
Front track width T1 mm 3033 3033 3033 3033 3033 3033 3280
Rear track width T2 mm 2790 2790 2790 2790 2790 2790 2450
Min. turning radius R mm 8000 8000 8000 8000 8000 8000 6800
Aisle width with 20' container A1 mm 11300 11300 11300 11300 11300 11300 10000
Aisle width with 40' container A2 mm 13600 13600 13600 13600 13600 13600 13600
Empty Container
Series of products - New H Series New H Series New H Series New H Series New H Series Classical C Series
Reach Stacker
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SANY REACH STACKER

W T2 T1

R
100 100 100
E

H1
L1 A1

L A2

Parameter Unit SRSC3515-3 SRSC45H-6 SRSC40C7-6H SRSC4535H SRSC4545H SRST50H-H SRSW31H

Type - VOLVO TAD760VE VOLVO TAD1151 YC6M360-30 VOLVO TAD1151 VOLVO TAD1151 VOLVO TAD1151 VOLVO TAD1151
Engine

Rated power kW/rpm 181/2300 265/2100 266/2100 265/2100 265/2100 265/2100 265/2100
Max. torque Nm/rpm 1100/1400 1780/1260 1550/1600 1780/1260 1780/1260 1780/1260 1780/1260
Exhaust standard - Ⅲ Stage Ⅲ Stage National Stage Ⅲ Ⅲ Stage Ⅲ Stage Ⅲ Stage Ⅲ Stage
Gearbox - DANA 340TE17312 DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000 DANA 15.5HR36000
Drive Axle - Kessler D91PL408 Kessler D102 PL341 KESSLER D102 F PL341 KESSLER D102 PL341 AxleTech PRC7534W4HG KESSLER D102 PL341 KESSLER D102 PL341
Type - SDJ450F SDJ450H SDJ450F SDJ450H SDJ450H SDJ400G SWG310-R3
Side shift range mm ±800 ±800 ±800 ±800 ±800 - ±500
Spreader

Rotary angle deg +105/-195 +105/-195 +105/-195 +105/-195 +105/-195 360 +20 /-20
Tilt angle deg - - - - - - -
Self-weight t 7.8 6.95 7.8 6.95 6.95 1.2 8.1
Application - ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers ISO 20'/40'/45' Containers Tube Wood
Max. Hoisting height mm 9200 16200 18000 15100 13600 15100 9500
Boom

Tilt angle deg 0~46 0~60 0~63 0~60 0~50 0~60 0~60
Tyre - 16.00-25 32PR 18.00-33 36PR 18.00-33 36PR 18.00-33 36PR 21.00-35 36PR 18.00-25 40PR 18.00-25 40PR
Max. Hoisting speed (Non-load/Load) mm/s 420/220 420/250 420/250 420/250 320/210 420/250 420/250
Max. Descending speed (Non-load/Load) mm/s 360/300 360/300 360/300 360/300 360/300 360/300 360/300
Max. Travel speed (Non-load/Load) km/h 28/18 25/21 28/18 25/18 20/15 25/21 25/21
Grade-ability (Non-load/Load) % 36/22 39/32 35/22 38/24 26/17 39/32 39/32
Cab noise dB ≤70 ≤70 ≤70 ≤70 ≤70 ≤70 ≤70
Working pressure of hydraulic system bar 260 260 260 260 290 260 260
Overall weight t 54 72 77 76 103 64 72
Max. Load t 35 45 40 45 45 50 31
Layer of stack - 3 (9'6"/8'6") 6 (8'6") 6 (9'6"/8'6") 5 (9'6"/8'6") 5 (8'6") - -
Overall length L mm 9930 12173 12725 11960 13270 10552 12460
Wheel base L1 mm 5500 6600 6500 6500 8000 6000 6000
Overall height H mm 4400 4870 4880 4880 5230 4770 7290
Min. ground clearance H1 mm 320 350 350 350 420 350 350
Overall width W mm 6042-12175 6042-12175 6042-12175 6042-12175 6042-12175 4188 4188
Weight motion distance E mm - - 500 - - - -
Front track width T1 mm 2475 3033 3033 3033 3033 3033 3033
Rear track width T2 mm 2450 2790 2790 2790 3120 2790 2790
Min. turning radius R mm 7500 8730 9000 8730 10000 8000 8000
Aisle width with 20' container A1 mm 11000 12000 12000 12000 14500 11300 11300
Aisle width with 40' container A2 mm 13600 13600 13600 13600 15200 13600 13600
Lightweight Container Heavyweight Container Reach Overweight Container
Series of products - 6H Reach Stacker 6H Reach Stacker Tube Reach Stacker Wood Reach Stacker
Reach Stacker Stacker Reach Stacker
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SANY REACH STACKER

ADD-ON OPTIONS
FUNCTION BRAND CODE NOTE FUNCTION BRAND CODE NOTE
A essential component in environment of -5° abroad or -15° in Spreader front lock lamp Used in SANY self-made spreader. Add two lamps in the
Electric heating system SANY 12304893
SANY 13524896 cold areas of China. Use electric heater to heat the hydraulic intensifier outside sides to enhance lighting.
for hydraulic oil
oil, making its temperature within reasonable range.
Provide 12V power socket (on the top of the electric control
A essential component in environment of -5° to -15° in China’s 12V power supply SANY 11446544
Hydraulic protection cabinet in the cab)
SANY 13519058 cold areas. Heat the hydraulic oil by heating the gear pump and
system in cold areas
throttle valve to make the temperature within reasonable range. Provide 24V power socket (on the top of the electric control
24V power supply SANY 11447306
cabinet in the cab)
A essential component in areas where temperature is below
Engine pre-heating
SANY 11145235 -15°. Heat the coolant before starting the engine to quickly
system 3m range reversing
warm the equipment. SANY 11446721 Visible reversing radar with 3m range sensor
radar system

Cab electric heating Reversing image On reverse gear, reversing image is shown on the screen in the
SANY 13506164 Used in severe cold areas to warm the cab. SANY 13206541
system integrated system cab, not including the reversing radar.

Cab assistant seat SANY 12774971 Cab assistant seat Used in the camera system to enhance storage function; can
Video storage function SANY 13519577
store channel 1 to 4 video signal.
Spreader quick change Use an oil cylinder pushing pin shaft to quickly unload spreader
SANY 12774238 Video monitoring system
function system from the boom. SANY 13519573 Camera system (9’’ screen + 2 cameras)
(2 cameras)
Spreader guiding
SANY 11138129 Added two guide plates, easier for container-aligning operation. Video monitoring system
function SANY 13519574 Camera system (9’’ screen + 4 cameras)
(4 cameras)
Twist lock counter SANY 11446031 Twist lock counter of the spreader Spreader shock-proof
SANY 13519578 Shock-proof camera
camera
Engine hour meter SANY 11446498 Hour meter for the engine’s working hours Precise weighting, Used in SANY self-manufactured spreader, weighting the lock
SANY 13206542
system and protect unbalance condition.
Amplifying alarm system SANY 11447670 Including the amplifier and the alarm
Radio SANY 13206553 Including radio, speaker and antenna.
Reach stacker LED lamp Including: headlamp, rear lamp, boom work light, steering lamp,
SANY 13526507 Automatic engine turn Power switch adopted associated contactor; when the main
(optional) alarm lamp, etc. SANY 13206551
off function switch is turned off, so is the engine.
Spreader tri-color The tri-color indication light in the cab shows the conditions of
SANY 12308787 Used together with the supporting automatic fire extinguisher:
indication light in cab the spreader: open, closed, positioning status. Engine fire protection
SANY 13336684 1. automatically cut off the power when fire is detected. 2.
system
Rear counterweight Automatically stop the engine once on fire.
SANY 11447452 One alarm lamp for the rear counterweight
alarm lamp SANY centralized lubrication (automatic lubrication system
Electric centralized
SANY 13389057 including the automatic lubrication of the frame, steering axle
lubrication system
Cab reading lamp SANY 11446638 Brand fluorescent lamp, installed on the top of the cab. and the sliding block, but not the spreader.)
Mobile counterweight Patent mobile counterweight system (significantly improve load
SANY 12395059
Outdoor cab top lamp Four xenon lamps on the cab top to increase the lighting level system capacity)
SANY 13206545
intensifier ahead.
Automatic fire SANY automatic fire extinguishing system (has the function of
SANY 13132018
extinguishing system fire detecting and automatic fire extinguishing)
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SANY REACH STACKER

CONSTRUCTION CASES
2010, guangzhou Port 2013, Shanghai Port 2014, Tianjin International Logistics 2014, Qingdao, Shandong

2013, Taicang Port, Jiangsu

2014, Los Angeles, USA 2013, Sydney, Australia 2014, Dammam, Saudi Arabia 2012, kuantan, Malaysia

2010, Port of Luanda, Angola

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SANY REACH STACKER

SERVICE
Service Concept
All for customers, creating value for customers.

Service Strategy
Build unparalleled service; realize “First Brand of
Global Service” of Port Machinery.

Service Commitment
1 Contact the customer within 15 minutes after receiving
service messages and immediately go to the site or call
the customer to explain handling measures.

2 Time from receiving the service message to arrival at the trouble site: less than 2 hours to the
main service areas.

3 24 hours stand-by.
4 Solve general failure and provide common parts within 24 hours.

Service Advantages
SANY has offices in over 200 countries and regions, with 30 agents in China, about 50 repair factories and 6S
stores, over 3000 elite service engineers, 1000 offices and parts warehouse accommodating 100,000 kinds of parts
worth more than RMB 600 million. We also have highly efficient logistics system by air, sea and land, which can
transport genuine parts at any time.

Industry leading Enterprise Control Center (ECC): running for more than ten years, the ECC, as the industry
initiative, is worth over RMB 30 million. It can realize real-time supervision and remote precision troubleshooting.
With information promoting industrialization, it innovatively created SANY’s service system of “Unity of man and
heaven, synergy among 1st, 2nd and 3rd levels”.
GCP, GPS and CSM system: customers can learn the working conditions & key work parameters through SANY’s
global portal and realize remote supervision. The system also supports parts and service search, providing
convenient all-round equipment supervision.

After-sales Service Hotline:

Consultation/Complaints Hotline: